Wife went in and was treated like second class citizen shuffled between waiting areas she got…read moreeyelashes done and a massage, they got chemicals in her eye and when she told them it burned and hurt they were unconcerned and offered her a tissue, we went to emergency room she had her eyes flushed and had to get antibiotic eye drops for her damaged cornea, the massage they gave her was not what she booked and was rushed don't bother booking

I booked a couple's massage as a gift for my husband with the intent for both of us to start out…read morerelaxed for a date night. I gave some stars as he had an excellent massage and that was the top priority for me. I did not know the therapists we booked with ahead of time, so had no expectation of the type of message we would receive. His therapist asked us both if we had an area to focus on and we both voiced that our shoulders could use some extra attention. He received this extra attention, so relieved he was heard. My massage was more like a gentle skin rub and very repetitive. There was no focus on a specific muscle. I would not give a poor review based on this as maybe that was her style. My only other critique during the message would have been that she did not communicate much. When directed to turn over onto my stomach the only direction I received was "I am going to lift this thing". I thought this was odd (if it was my first message that would have been confusing and uncomfortable), but I instinctively knew what she meant. Just odd. I thought maybe she was new. We were ready to leave and felt good about the experience for my husband and had no opinion of my own message experience. This is when my opinion changed. As I was walking out of the restroom, I saw the therapist that had just finished my message visibly upset with her hand over her face. Another therapist was rubbing her back and she said " I am just feeling so sick". This is when I became very uncomfortable and left. It was the only time I have ever left a message less relaxed than when I arrived! Needless to say, not the relaxing start to our date night. I couldn't shake the uncomfortable feeling. I called the manager. He said he would speak to her. I have to give credit in that he at least called back and left a voicemail. He did confirm that she was unwell but pulled herself together to take another client. He assured me not to worry that she showed no sign of fever or knowledge of contagious illness to worry about. I would have more respect if this was handled professionally. I feel she should have communicated this prior to the message and left me the decision to opt out or for her to say she was not feeling able to give a suitable message based on how she felt. Instead, she just put me in a position of her going through the motions and after hearing how she felt, I in turn felt bad for her working through that honestly. I should not have been placed in that position. It was very unprofessional for a client to witness. Based on this experience, I don't have trust to return. It's one thing for a message to fall short of a desired expectation, but another to feel like a burden and to be given a poor follow up on an uncomfortable situation that would have been more relaxing if it never happened. Update: I appreciate the response from Dietra, Serenity Owner, acknowledging that my experience was not suitable, as it was not. In fact, the manager's voicemail response indicated that the therapist was lightheaded and nauseous during. Again, I stand by that a professional approach with client experience in mind would have been to communicate that she was unwell, regardless of what, and a poor experience for all avoided.

Luxe Laser is the best place for Botox in Toledo! Tye staff is friendly, knowledgeable and…read moreprofessional. I've tried several other offices in the area and none compare.

Very nice staff, not difficult to get scheduled. Doctor Banker is kind and excellent at her…read moreprofession and I will not go anywhere else since finding her!

My experience here was before The Pandemic, so I'm not sure of their policies now! I went here for…read morewaxing services, and I was pleased with the service. I had not gotten much waxing before, and the aesthetician talked me through the process. She did a great job making me comfortable, and with the service. The store has nice private rooms for the service and the lobby/waiting area is very clean and styled. They got my appointments booked over the phone and were able to accommodate my wild schedule. I would recommend if you are looking for a local spa for grooming or massage services!

This is such an amazing day spa, you can definitely feel the good energy and intention behind the…read moreservices. You can feel how passionate Valerie is about massage therapy and that comes across in how she approaches her services. I've received the tension relief headache massage before and it was amazing. I felt so relaxed... if you are looking for a focus on headache relief, tension in the neck/scalp area/TMJ, then this is definitely the service to try. I want to go back to try a facial out as it seems that they use a lot of natural (if not all) products and higher end products.

Nestled near downtown Perrysburg this house converted to a salon is in a word, average…read more The receptionist was rude and unwelcoming. The stylist was great. She took her time to discuss my hair goals, needs and expectations. The parking lot is rather small and they still make you call in to announce your arrival to see if they can allow you in. Even though they gloat over this state of the art air purifier that supposedly clear airborne viruses and other unsavory things ‍ They are definitely overpriced on many of their services.

Didn't use the service but purchased for my fathers girlfriend. I'm from a different state and they…read moremade it very easy to facilitate a surprise. GF was soo happy with the results. She looked perfect! Thanks again and a shout out to Madison for making it all happen!

Extremely expensive for what I had done. Plus a fresh out of cosmetology school did the shampooing…read more& much of the blowout & style. Wouldn't accept a $50.00 gift card because they said that it had expired. Service with tips for 2 people, & my final cost was close to $200' for a cut & color.

I was new in town, trying to find a hairdresser that I would like. I went in to get magenta ombre…read moreput in my hair and the stylist said she knew how to do it. Let's just say she did not, she completely fried my hair, she didn't even rinse the dye out. Not only that it wasn't magenta, she said she didn't have it so she tried to mix the color. I ended up with purple. they said they talk to a manager and get back to me. When they got back to me, they offered me an appointment with more experienced stylus. I went in. She tried to fix it. She couldn't. She said there was nothing she could do and she was sorry, but she didn't feel comfortable putting any more chemicals on my hair . Keep in mind I'd already paid several hundred dollars for this process. I was told a manager would get back to me they never did. i'm sure for simple styles and haircuts or color. They're probably great. But if you can't do the fun colors, just tell a customer that upfront and don't lie to them. These hairstylist had no idea how to do an ombre. The first girl actually left blotches of white in my hair from the bleach. My husband who never notices my hair actually said to me on vacation why are there big spots of white in your hair.

I had BBL by Matt and I am very pleased with my results…read more I took a star away because I feel like pricing is steep. Also, it's not cool that you can't buy 1 round. I was told the smallest package was 3 rounds. I was also told if I didn't need the other 2 treatments that I could use the credits toward anything else they offer and that better be true!!!

Not recommended. Their Botox appears to be heavily diluted. I received 60 units for glabella and…read morecrow's feet, and the results lasted less than a month and a half. The advertised price was $9 per unit, but once I arrived, I was told it was actually $14. I also asked them to add the points to my Alle account, and they never did. Never again. They went from bad to worse

I saw Jen for a haircut and am very pleased. She listens well, is very skilled, and is very…read morecaring. I'll be back for sure.

My appointment was for color and cut with Jeannie and Jennifer. The salon is bright and cozy and…read morecomfortable. I love my experience, and Jeannie did a fabulous job on my color (as usual). Jennifer totally understands curly hair, so my haircut exceeded my expectations! Looking forward to my next appointment!

Got my eyebrows waxed they were very full and closer together after I got them waxed they were a…read morewhole inch apart. So terrible. I asked for a little bit cleaned up because I like them thick and full but she took off so much I look stupid now and I'm so mad. I have a really big thing next week and I wanted to look good now I look so ugly and stupid I'm so mad I finally got my eyebrows to how I liked and she just took away a whole inch of them it's looks like someone took a razor and shaved right down in between my eyebrows it's absolutely awful and I will be doing my own eyebrows from now on. I was finally starting to actually like myself but this just sent me back to the beginning I'm beyond pissed I've never looked uglier and I'm sorry to have to be so mean but I literally look like a toad. Edit: they hurt so bad after and then the next day I see a bunch of scabs and gross chunks out of my eyebrow area and it's so ugly and painful!! The wax ripped my skin off * my eyebrows are filled in in the pics they look 10x worse without them.

It's wonderful to find good service and decent customer treatment all in the same place…read more Unfortunately, I did not find both at Shamas. To clarify, the woman who did my eyebrows was an absolute doll. The owner, however, was far less than pleasant. When I arrived, I was told that there would be a short wait and the nice lady who checked me in offered to bring me a glass of wine. I declined. A few minutes later, I thought better of my choice and gestured to the owner as he passed. He sized me up with a glance as he paused to find out what I wanted. When I explained that I had changed my mind about the drink, the man rolled his eyes and perfunctorily summoned someone else to bring the drink. What I found most odd and off putting wasn't so much that he didn't pour it himself, despite our both being exactly next to the cute little bar area. No, it was the fact that he didn't so much as smile or even acknowledge me more than to hear my request and call for the help. I no longer live in the Toledo area, but if I did I would certainly not return. I don't need to spend my cash in a place where I am made to feel like a bother.

Went yesterday as a new client.Brought in a photo of how I style my hair, the color I like and…read moreexplained what I wanted. Stylist said no problem. 3.5 hours later, after seeing my horrible hair color which was nothing like the photo, and getting up mid haircut to tell her she was done, I walked up to pay. Not a Im sorry, the Owner was standing right next to me, SAID NOTHING, like a big greedy owner. Not what can I do to help, what went wrong. NOTHING. Would not recommend to anyone. My hair on the left side was left in foils for over 2 hours and burnt to hell. Color is hideous. I would say they are not any better than great clips or fiesta. Poor management. Bad business. Bad Owner. Very disappointing.

From the owner: Haircuts for Women, men and children. Color, highlights, perms, formal updos, waxing, acrylic…read morenails, gel nails, pedicures.