Love this place great ownership clean neat. Great eyebrow services…read more Would recommend for anybody. I got a facial too.

I've never had a facial before so I didn't know what to expect! Muna was amazing and really took…read moreher time. You have to remove all jewelry because your neck, arms, and hands will be massaged. She used Dermalogica products. Throughout the entire experience, there is relaxing spa music played and the lights are off. There is also a steamer blowing in your face (but it didn't get to the point where it was uncomfortable or annoying). Throughout the facial, she would wrap my face in a hot towel then leave and come back and/or massage the neck, arms, and hands. I had such a relaxing and soothing experience.

I had a very unfortunate interaction with the owner. I had a less than satisfactory experience with…read moreone of the massage therapists, it was a very strange massage and was unlike anything I had previously experienced there. First the essential oils placed under my face gave me quite a migraine. I have a herniated disc in my neck which I acknowledge that sometimes that could be an issue but for me this has never been a problem during massages. For some reason she placed several, and I mean several, hot towels on my neck which was immediately pretty painful as this was heavy to be placed with heat on a herniated disc, no matter how healed. Then she quite literally covered me in lotion, like a ridiculous amount where I couldn't even get dressed, barely touched me and ran out of the room, almost before I could even ask her for a towel (I was literally drenched in lotion) and before the session was supposed to be over. So I was left in more pain plus a migraine with a shortened session and covered in lotion, and I did notice that she didn't greet me afterwards to offer me water and make sure I'm doing good like they usually do here. This was all very strange and bizarre, but I assumed maybe this had to do with inexperience and wanted to leave feedback as to why this wasn't the best experience, especially since this is a luxury service that wasn't cheap. The owner called me the next day, and she was genuinely one of the most hostile and unpleasant people I had ever talked to. I am not a confrontational person, and I do think I was being reasonable in leaving feedback. She called me and told me that there is absolutely no way that any of this happened, and that she "welcomes me to not return". I told her that this was unfortunate to hear because I had such positive experiences in the past there, to which she told me I didn't go there enough times to have that much of an opinion. She kept telling me that I am more than welcome to not return, and at this point I wasn't going to but I just wanted her to tell me directly that she was banning me from returning for having a negative experience. She was avoiding saying explicitly that I could not return, but she kept insisting I was welcome to go elsewhere. I told her I would probably leave a review of the situation, to which she said "well that's not very nice of you". I told her it's not very nice to ban me for expressing concerns with my session. She hung up the phone abruptly, and the next day another staff member called and offered to reschedule me with someone else. I politely declined. I also want to mention that the ramp to get in the door is extremely inaccessible, I am a wheelchair user and it's borderline hazardous the way it is oriented. If I am to open the door, I have to be on the ramp which is difficult, or the door will push me down the stairs. If you use a mobility aid or have chronic pain I would not recommend, not because of the staff but 100% because of the owner.

I was asked to arrive 15 minutes early to fill out paperwork. I got there and the paperwork took me…read more1 minute. It should be electronic (not paper) so I can fill it out ahead of time. I had a 1-hour deep tissue massage with Megan W. When she brought me back to the room, she reiterated what I had written down on the intake form. My goal was to get the knots out from my shoulders, back, and calves. After about 10-15 minutes, Megan asked me about the pressure. I said she could go firmer but I didn't notice a difference. I was hoping she'd get the knots out but the massage was relaxing. Shes also very professional. Before my appointment, I received 1 phone reminder and 3 text messages (before I typed STOP because I didn't need another reminder).

First visit there today. Chloe cut, colored and highlighted my hair. Very pleased with my…read moreresults. It was such a pleasant appointment and she was so informative and friendly. So happy I was referred to her. Will definitely be going back to see her.

I saw Rebecca today for highlights, root touchup, cut and style. My hair desperately needed to be…read morerepaired and she promised me I would be happy with the results. Rebecca made my hair look beautiful and healthy again. She is so friendly and talented. You are greeted by friendly faces.

I came here seeking treatment for acne and purchased multiple services, including facial treatments…read moreand CO2 laser sessions. Unfortunately, I did not see improvement in my skin. During this time, I also consulted with a dermatologist and began a prescribed treatment plan. Based on medical guidance, I was advised to pause additional facial and laser procedures. Because of this, I was unable to use some of the treatments I had already purchased. I reached out to the clinic to ask about options for unused services, but was informed that refunds are not provided. I was told they would follow up, but I did not receive further communication. This experience was disappointing, as I was hoping for more flexibility given the circumstances. I recommend clarifying policies in advance before purchasing treatment packages.

Co2 Laser. The whole staff is amazing and procedure was pain free. I was nervous at first but all…read morethe beautiful ladies make you feel so special and comfortable. Thank you ladies!

I got an appointment for 2PM today…read more Freda greeted me and brought me to the warmly lit room for the facial. Made sure I had no questions before the facial. My face feels fresh and so clean after an amazing facial massage, hydrofacial cleanse, red light therapy and lymphatic drain today. Freda is a wonderful, so friendly, warm and a knowledgeable aesthetician. She takes the time to make sure she knows your skin history, your routine, your concerns and expectations for your appointment. She is so right that your skin says a lot about how healthy you are or aren't.

I was a walk-in today and the lady at the front desk was super helpful she was able to get me in…read morefor an eyebrow wax and it was the best service I've had by far. I told her I have been trying to find someone that can do my brows right and this spot right here is the best. She asked me my skin history, skin care etc. before she started to make sure to use the right wax. She was able to get my eyebrows so even and nice I was so happy and very impressed. Everyone from the cashier to the eyebrow tech were very nice and caring. It was very relaxing in there and not very loud despite there was other people having their hair done. It was overall super nice vibe and great service.

My mom and my sister go here regularly and so I decided to check it out. The inside is pretty nice…read moreand I went to do a pedicure and manicure. I liked my pedicure. I will have to say that when I did my manicure the woman made my bed of my nails visibly bleed. This was really concerning to me bc she was using the nail drill and she grabbed a paper towel and started wiping my blood off my nails and then the nail drill. My immediate thought was what if this happened to someone else and they had a bloodborne disease- it's just unsanitary and it's good to maybe use a lower setting or be careful with these tools. Of course this wasn't intentional and she apologized and I'm assuming they knew to fully clean the drill after they were done with me. But I did like the end result of my nails but just this bleeding scenario really freaked me out . Since my family likes coming here I might return someday and maybe give a better review but I don't know how soon that might be considering today

First I made an appointment for gel polish removal and a basic mani and pedi and a spa pedicure for…read moremy step daughter. I don't think they got all the gel layers off of my nails before polishing because the polish job was crappy. It was uneven bumpy and streaky there was even polish on my skin. The pedicure was basic but it seemed like the spa pedicure was no different than the basic I got and I paid more for the spa pedicure. I had hopes that this place would be good based on the previous reviews but it ducked and I will not be going back.

Cleanest bathroom every. It was an emergency. They have Immodium AD and stuff too. Staff was…read morenice for checkout.

My dad is dealing with lots of health issues and medication is our normal day to day, I have dealt…read morewith so many pharmacies, doctors, nurses etc. These pharmacist are very unprofessional, rude, and definitely do not have the training required to be handling peoples personal/ sensitive information. It's upsetting to see no change.

I have been a member for years. I enjoy a membership service that allows me to prioritize…read moreself-care. There were leadership changes early this year that I was hoping to push through but unfortunately it's not something I can continue to support. The new owners have implemented a new tipping system that costs the customer more money versus putting more money into the pockets of the service provider. All of my favorite people have left, which is usually a reflection of management. When my service provider is running late, I'm never told in advance. Unfortunately, I have to be on time and if you aren't on time that eats into your service time. Appointment after appointment I'm left waiting for services to start on time. Something I have noticed with the n current leadership change. I have shared this feedback with Massage Envy staff as well. Hope they listen or they will continue to be impacted by customers looking for a new place.

I had a very nice facial and my Mom had a great massage - they even moved my Mom's appointment up…read moreso we could be seen at the same time when we arrived - seamless customer service. Everyone was very friendly and the waiting area is very comfortable. My aesthetician was knowledgeable and made me feel very comfortable. Overall, a great little spa experience, and we were able to use our gift cards easily, even though both were over a year old. I would return.

A well run establishment that has been around for decades. Dr. Mahon doesn't maintain a full…read moreschedule but has quality providers working here. It is always busy. They also have Skin logics in the same office for all your skincare needs, with toxins, fillers etc. they have a wide range of services. The front desk personnel are professional and nice.

They have the rudest receptionists ever. Twice we called and both times they were rude.read more