Service is great and if you have a little downtime and craving a cuppa coffee, they have that as…read morewell

This institution used to be SO GOOD. Now, they never answer the phone, it's like pulling teeth to…read moreclaim fraud on your card, I had my credit card and debit card stolen and no one here knew how to claim fraud on a debit card and kept giving me incorrect information. The number on the site is apparently NOT the correct number to call for debit card fraud list and stolen. They said they ordered me a new card and there weeks later said it was never ordered. Then they "expeditted" me a card and that also never came. No one at the branch ever answers the phone. I call the member services who say they have to call someone at the branch who NEVER answer the phone. This place has gone so sour!!! I'm going to be closing my account with them. I've been a member for over a decade and this saddens me greatly that this place went so bad.

Brandon Johnson was terrific in helping me change accts to yield me a better interest rate. Very…read moreknowledgeable and professional

My favorite financial banking Institution is right here in Torrance CA. The staff is very helpful &…read moreprofessional. Today May 1st 2026 had the pleasure of being assisted by Jasmine Wilson whom took the time to assist me with my banking needs. Her people & customer service skills were top knotch and she was very knowledgable about what I needed. Jasmine is a value to this organazation & the comunity at large. You cannot go wrong entresting your banking needs to this branch or any other branch of Kinetca Federal Credit Union.

I had a great experience at the Torrance branch of Arrowhead Credit Union on 3/14/26 around 9am…read more Unfortunately I didn't catch the representative's name, but she was incredibly helpful and thoughtful throughout the entire visit. She took the time to answer all of my questions clearly and made sure I understood everything before I left. I never felt rushed, and she was patient, professional, and genuinely kind. Customer service like that really makes a difference. Thank you for the excellent support--it was truly appreciated! God bless you, Cedric

All the tellers at this branch are remarkable! Very friendly, knowledgeable and helpful! Makes…read morebanking with them easy and stress free!!

Super friendly! I…read morewent in this branch to get change and everyone there was extremely friendly. Really considering opening an acct here.

Do not open a CD at Mechanics Bank. They trick you by giving you a competitive rate then drop the…read morerate to almost zero (0.03% to be exact even on large CD's). Second, while the customer service representatives are very good, they are understaffed so you can expect to wait 30-45 minutes to be helped if you go in in person. Good luck if you try to do anything on their app or webpage.

First Citizens is the worst bank I have ever used. I'm 72 years old so I have used many banks in my…read morelifetime. This branch is terrible. Very unprofessional, dishonest, unfriendly and just god awful. I will never trust them with my hard earned money again. I advise everyone to seek another financial institution. This bank only has their own interests in mind, NOT the customer. This place stinks!

There was quite a bit of a wait when we went in, things felt like they were at a snail crawl…read morepace--which I guess is the norm at any bank. Makes me remember why I hate going to banks! Ah well. The account representative that we worked with was nice. I would have been a little happier had he decided not to come in while he was sick (he was sniffling and coughing) knowing that we had to touch things that non-sick people (like myself) would want to be exposed to. Especially with anything account related, touching pens, touching my driver's license.. ahh. I immediately went home and washed my hands and disinfected everything when I went home. Please stay home next time! Overall the visit was okay, he was nice enough and everything was done in a timely matter. I only wished they had more reps so the wait wouldn't have been so long. Also, they only have two waiting chairs! And when we got there it was fully occupied so we spent at least 20 minutes standing around until a group of people moved to one of the available reps. Get more chairs, thanks! I don't mind, but when I have my mom with me, I know she doesn't want to stand for an hour.

I have been with Unify for years and years and never had a problem. I find it upsetting that the…read morerating is so low, I think they are excellent. They always answer my questions and tellers et. are helpful. I rate this Credit Union 5 stars, would give them a higher rating if I could.

Joaquin V, Unify Financial Credit Union Torrance Branch Manager, provided superb customer service…read more I had challenging issues regarding a change in account ownership. First, he explained the process in detail to me. Then, he provided the required paperwork and gave me his business card for follow up questions. Later he also reached out to another Unify branch to find a sample completed form which I could use as a guide on this rather complex legal document. Joaquin treated me as his #1 customer priority. Always professional, polite, and exceedingly helpful. I made a similar request to USBank Torrance who quickly shuffled me to a 1-800 phone number, no contact extension to reach directly. Several days later, unfortunately, no response from USBank. Highly recommend doing your business with Unify Financial Credit Union.

Had a pleasant experience at the branch in Torrance. I was helped by Jeanie Doskocil, who made…read moreopening an account very easy and quick. Very professional and helped me login to the app and explained everything concisely. Highly recommend her if you are looking for a good banker.

Had a pleasant experience at the branch in Torrance. I was helped by Jeanie Doskocil, who made…read moreopening an account very easy and quick. Very professional and helped me login to the app and explained everything concisely. Highly recommend her if you are looking for a good banker.

Kinecta Federal Credit Union located in the Peninsula Center in Palos Verdes is great! Manager…read moreEmicela Caceres is very knowledgeable and provides solutions and options regarding CD rates, types of checking accounts and options to help better manage your finances. She also runs a tight ship and educates her staff on how to execute these solutions. Staff Member Omar has been a joy to work with as he processes paperwork accurately and responds quickly. Thank you Kinecta for providing great customer service!

I hate to give a one star, but it's the only way that I feel my frustrations will be acknowledged…read moreor seen. But the new ProtectPlus addition is very un-credit union like and seems sneaky. I understand that members can opt out by February, but why, in this day and age with all the online scams that exist, are we putting a price on members financial security? That seems unfair, especially knowing that we are more than likely going to see some weird things happen with finances and prices in 2025. $10 a month is nearly as much as what most Banks charge at a basic level. The fact that current members are being forced into ProtectPlus instead being allowed to opt into it on their own accord is very weird.This is such an inappropriate time to implement something like this, especially knowing that this institution has been opened for nearly 85 years and some people have probably been clients for that long. I'm also concerned as to why this choice has not been advertised CLEARLY and UPFRONT sooner to current members. I only recently found out within the last week from a piece of mail of all things, that the ProtectPlus will be pushed onto members, and we have the option to opt out of it by February 1st. Why are we just being notified now and not like 6 months ago? There's no way this new plan was just put into fruition within the last few weeks, and there's no way that in this day in age Kinecta couldn't have sent out an automated text to all members explaining exactly what this was going to be about. Email, apps, and texts exist- so why am I receiving a letter about this? Not to mention, why is this even happening at the expense of the customer? Post update to the response: I appreciate the fast response. I'm well aware I can opt out of the checking account, I blatantly and clearly already said that in my post. This post is more about the nature and implementation of this new checking account and how it's being forced onto clients instead of giving them the option to opt into it. It is sneaky, and I'm sure a lot of clients will be taken off guard by it and not realize it's been implemented and they will be unwillingly paying fees to Kinecta that they weren't aware of. It also goes against the "no fee" services Credit Unions tend to provide compared to banks. I hope those points will be taken into consideration as Kinecta moves forward with this new Checking Account.

BE WARY OF OPENING A CD ONLINE. THEY CAN ASSIST YOU VIA PHONE EFFECTIVELY TO OPEN A CD…read more I applied as a new member to open and fund a CD online and to opening a savings account online. While I knew that a $25 minimum would need to be in the savings account, I had understood this could be funded separately from the CD account I opened, once my membership was approved. However, the CU diverted $25 to my savings automatically instead of allowing me to fund it separately. This meant that my CD wasn't fully funded and so diverted ALL my CD funds automatically to my savings account. I logged into the portal same day of CU membership approval $25 to fund the CD and was told via pop up message I'd need to call the credit union to initiate the process. When I reached out via their CU portal same day, the response also indicated a call was needed. When I was able to get ahold of the credit union by phone a week later, I was told that the CD needed to be funded the same day. I informed them of my efforts to do so, but this wasn't sufficient. They DID close my current CD and opened and funded a new one for me, and assured me there would be no fees (this recently occurred, so I'll update this review if any fees come later). While I'm ultimately satisfied with the result and do think phone support is effective and transparent, opening a CD online is not customer friendly and doesn't clearly disclose key details about how money will be handled, nor does it easily allow you to fund your account or transfer funds using online-only methods. Interestingly, by making it automatic that $25 is untouchable within the savings account until closure, they are making it automatic that the $15 membership is waived, ultimately SAVING members money. The issue, for me, is that it's unclear upon funding a new CD that the $25 will be diverted to the savings account, and will stall the funding of the CD. While I quickly determined the issue the day my application was approved, it's not easily remedied via online means. A call to the CU is needed.

Classic bait-and-switch I went in ready to open a CD after…read moreseeing an 8.5 % APY 8-month certificate advertised on this bank's own website. I even had a screenshot Once there, I was told it was a typo would not honor it Just a polite way of saying too bad i never been turned away by a bank that didn't want my money

This location is by far the best one. The one closer to my job has always given me problems at the…read moreATM and always seems to get stuck and then u have to file a claim and call and it's just annoying. Because this has happened so often I just switched locations and now that hast been a problem or I just go inside. This location is great, I've came here as well to get Euros when we were planning a trip to Europe and it was simple and they had it for us within a few days. The customer service here is great, the location is clean and tidy. Parking can be a bit tight at times cause of the shopping center area but not too bad. Thanks Chase!

There some lady I asked for help depositing a check and she just was like "yeah?" And closed the…read moredoor still looking at me and when another lady came to help me she was telling her to go away, she helped me anyways, but how rude, I know it's not all the workers it's her and most likely her only, I don't understand why she was so rude all I asked was for help