Worst banking branch I've ever had the pleasure of dealing with. Customer Service here SUCKS! I can't speak for the rest of the employee's there, but Natalie is completely incompetent. I highly suggest you avoid this branch like the plague. You've been warned! read more

If I could give this bank fewer than one star, I would. This bank does not want new business customers. I am an attorney of nearly 20 years with a flawless credit rating (above 800), who, because of the nature of my practice, has never needed an operating account or a client-trust account. I do now. I went here because they have a branch nearby me and were offering fee free business checking. Apparently, because I only have personal banking history (I am a sole proprietor--Schedule C), they do not want my business. I find this absolutely astonishing. As a result, I wasted several hours of my valuable time engaged in ultimately useless discussion about my banking needs. Any bank who does not want my business this badly does not deserve it, nor does it deserve yours. Go somewhere else. read more

So much for smaller, neighborhood banks having better customer service! Until recently, I was considering moving my checking account from Bank of America (despite the convenience) to Bank of the West, thinking I would get better service. Lately, Bank of America has really tried to improve its customer service while my cousins and I have had issues with Bank of the West when assisting our Grandmother with her banking. My grandmother has been a customer of Bank of the West for over fifty years and today she received some of the worse customer service that any elderly and disabled person should ever be subjected to. My seventy eight year old Grandmother suffers from emphysema, heart arrhythmia, and has arthritic knees, therefore mobility is a problem. Meanwhile, she also has an account with Chase Bank and the staff is very accommodating. Chase has even sent bankers to the car when my cousins or myself has gone to do her banking for her, and they need to see her ID or get her signature on things. The disabled don't get such treatment at Bank of the West. My cousin took my Grandmother there to get a new ATM card and the bank manager, Christina Fields, was very rude, and not because she refused to meet my Grandmother outside (I understand that not all banks will be willing to do that). Ms. Fields was rude because once my cousin helped my Grandmother into the bank and sat her at the closest table so that she wouldn't have to walk far, the bank manager demanded that my Grandmother come to her desk just to fill out paperwork that could've easily been brought to her. The entire reason my Grandmother came into the bank today was to add my cousin to the account so my cousin could take care of all of her banking business without it being such a physical strain on her. Apparently my Grandmother's cane and heavy breathing meant nothing to Ms. Fields, and my cousin asking for our Grandmother to fill out paperwork at the empty desk where she was sitting was asking too much. What business does not accommodate disabled people? What business does not have respect for people that have been customers for over fifty years?! My cousin called me today absolutely livid over the way Bank of the West treated my Grandmother! I don't know if this is just the Culver City branch or if all locations behave this way, but I do know that we are going to find another bank for my Grandmother to keep her secondary account. It will be an inconvenience, since Bank of the West is literally down the street from her, but it is not worth her being disrespected. I don't ever want her being abused by the likes of Christina Fields ever again. read more

Worst bank and customer service ever! Unhelpful and truly ignorant of laws and regulations. Fraud reported. If you bank here, close account and go elsewhere! read more

Their service is horrible. The teller counted my money and but gave me a short deposit on my account. If you ever go to this branch, stay away from Manon and Natalie. They would not give me the money back nor provide a video. "Sorry we cant do anything for you". What a service! Dont ever ever go to this bank again! Im switching over after this. read more

Despise this branch of B.o.W. Every time I come, there are at least 5 people ahead of me in line, and maybe two or three tellers. When the line starts to get really busy they ask if anyone has just a straight deposit, no cash. So of course, the last person in line who came in 10 seconds ago gets to go ahead of everyone else. I guess that a few hundred dollar bills are too difficult to figure out? Unfortunately I live pretty much smack in between the Culver City location and the Redondo Beach location, it takes about 20 mins for me to get to either one, so I have to see what other errands I need to run before deciding which branch to go to. Build more branches, please! read more

Kind of incompetent in opening a simple account. After I get the promotion I was offered, I will close the account. Hopefully they will honor the promotion. read more

I've been with Bank of the West for almost 30 years. I use this account for my rental properties. Due to unexpected expenses and a delay in rental income this month my account balance would not cover incoming payments. I initaiated a wire transfer from another account at a different bank which will hit 1 day after the debits. I spoke to customer service and branch Manager, Carmine. There was nothing they could or would do for me. I will be taking my business elsewhere and closing my account. Bank of the west - no loyalty to their customers. No reason for me to continue doing business with them. Sad. read more

If I can give this bank 0 stars I would!!! It's crazy, I try to open a bank acct here and the clerk said I need to schedule appt with Christina I believe, so he ask me to call at a certain time. I did, guess what? They said she doesn't work that day, so whatever I decided to open my acct online and over the phone (Reps over the phone are great)!!! 2nd: I went in again because I needed to add someone to my acct, so asi I walked in there was another lady (different race) so Chris decided to ask her directly oh hi can I help you? And ignore me, I overheard he was taking over for Christina, something like that! I hate to argue so I ignore that. I went to the teller Natalie, (which they only have 1 teller) and ask about adding someone to my acct, guess what??? You can't because you need to check and see when the person has time, they close at 6 and they wanted to schedule me at 11am, she went to talk to another lady (clerk) sitting on her desk and that clerk with her grouchy face. Omg, I will close my acct ASAP, this location SUCKS!!! Not sure if all B of W are like that. But right here is HORRIBLE read more

DO NOT BANK HERE! Put your money somewhere else. Incompetence abounds. They are behind the times, and care more about bank fees than customer satisfaction. Our family were customers for ten years, but never again. One overdraft fee, which we learned about when our bank statement came at the end of the month, compounded itself daily until it was over $200. Our other bank, a credit union, has a modern system in place where not only do they have overdraft insurance that costs the customer only $25/per overdraft, but also alerts the customer to the action immediately. Not here. They refused to waive the $200 worth of fees, even though we have been clients of theirs for a decade. We appealed once again, and before we knew it they closed our accounts and sent the matter to a collection agency! And we only learned about this when we went in to close out our accounts (out of frustration). That's the thanks you get for banking with this clown outfit. Stay away! read more

I agree with Kat T, worst customer service ever! They charged me 7.00 to cash a 60.00 check, insane. LaFitness has a business account with them, that's why I went there to cash the check. They could've waived the fee. read more

I've always had great experiences here. I understand people get very sensitive when it comes to their money, so I think a lot of these negative reviews are based on emotion and not fact. This is by far the best bank I have ever had a relationship with, and I highly recommend it to anyone looking to establish a new banking relationship. The Culver City staff is very professional and knowledgeable and will take good care of you. read more

Best Bank ever! they treat me like family, I have never had any issues with the bank. Everyone there is friendly. I am a very happy customer and recommend everyone to this bank. read more

I just left the Culver City Branch and had a great experience. I'm glad I didn't let the negative reviews here dissuade me from going! I parked in the free retail/restaurant 20 min parking space in the attached parking garage and was greeted instantly by a woman behind the glass with a very big smile. She told me that someone would be right with me. I told her thank you and sat down in the chair where the line for the teller is. I waited for about 2 min before the same woman asked me if I was just depositing which I replied "yes!" She called me over and I saw that her name was Carmen! The same branch manager that people are complaining about here! I cannot reiterate enough that I had a completely different experience with her. She had a vey genuine smile on her face the whole time she was processing my transaction and made friendly small talk with me. I told her thank you so much for her help and that I hope she has a great day! I walked out feeling so happy!! You can't believe everything you read people! Sometimes it's all about the energy you bring yourself. Thank you Bank of the West for an amazing, professional experience! read more

While many Bank of the West branches are great, such as the one in Beverly Hills, the Culver City branch is awful!!!!!!!!!!! It stems from the attitude of the branch manager, who is extremely unpleasant and belligerent, to some of the the employees who are self-centered and do not understand customer service. As an example of their "me, me, me" attitude, last Friday almost at bank closing time, one of the employees decided to park in the handicapped spot next to the front door. There were no other cars parked nearby so she could have parked in a non-handicapped spot very easily if she was wanted to. A woman with a limp came in the branch and confronted the employees regarding this situation and they all thought that it was no big deal that the employee parked in the handicapped space (without a handicapped placard either), and even backed her up saying that she wasn't going to stay there very long. I was appalled to see how these employees were completely NOT customer service oriented and instead considered themselves entitled to this action. If I could change my main branch to another Bank of the West, I would. With that being said, there are still many banks out there that are still customer service oriented. I am moving my funds to another one of these banks as soon as I can. What a shame. Shame on the employees that are supposed to represent the company they work for. read more

My Bank of the West personal checking-savings banking experience is the worse nightmare I ever had. They are not able to make international transfers as soon as you are in the foreign country. They also laid about their ability to make such transfers. I notify Culver City, CA branch in the months in advance about my several months trip in Europe. I also notified them about my possible relocation into EU. I asked about making international transfers from my US Bank of the West checking to will be my European Swedbank checking accounts. I asked about this transfer three times while I was in Culver City banking branch. All Culver City bankers insured me that I will not have any problem with transferring money while I am in Europe. But Culver City, CA branch manager simply locked my checking account along with my debit card when I asked her transferred the money in Europe. She told me I have to fly back to Culver City from Europe in order to do this transfer. The corporate office representative first told me that he is very surprised with inability Culver City manager handle the international transfer when I am out of US. He promised me to educate Culver City manager, and told me to wait for the emailed forms from Bank of the West. I wait for four days. But no one emailed me. The same corporate manager responded that I should contact Culver City branch only, not him, that only Culver City branch will decide how to help me. I called Culver City. The branch manager, Christina Fields, told me that she cannot help me with international transfer. She also told that she locked my debit card and checking account leaving me with no money in the foreign country. As soon as I filed the complain with Better Business Buro, my problems were taking care off. But I stay without money in the foreign country for almost a week. I got seek and cannot pay for the doctor. It was just I said, the worst nightmare banking experience in my life. read more