I've seen all of the bad reviews here, so I wanted to provide some perspective. I opened an account with Bank of the West in 2014 for some business items. I expected nothing other than a simple bank account that was pretty easy to use. Since then I've been very pleased. I even opened a savings account. Their customer service is always friendly to me when I call and they seem to do a great job. Not sure what is going on with all the one-star reviews, but that is my experience. read more

World's slowest bank branch in the existence of mankind. EVERY SINGLE TIME I come here for a very simple transaction it is a production. Also if you want to make a small deposit (yesterday I deposited $110) you have to show ID. Why?? I don't show ID at the ATM. Some of the people are nice here but I've also experienced the tellers dilly dallying while people are waiting. I stood waiting while one teller had a conversation with the security guard. I feel like some of them have a large chip on their shoulder and then act dysfunctionally towards bank clients. I don't get it. So many people have written bad reviews about this bank. Why have they not addressed it. I also agree that everyone seems to lose their marbles when they are behind the counter and forgets how to do a simple transaction. Even when the relationship bankers step up to help they don't seem to know how to do them. They have leisurely conversations with counter customers when numerous people are in line. ALSO EVEN THE ATM IS SLOW!!! What gives. I miss banking at Wells Fargo which I thought I'd never say! I got a survey today and took the time to fill it out to reiterate what I wrote here. Do I think it will help. No. Gave an extra star for the few that are pleasant behind counter. read more

And when you think it's all done and over... when you have the relationship with BMO (ie checking, credit card, savings) all is fine. But breaking up is a whole different story ( closing any above) you will then see that sweet bank do a perfect impression of Glenn Close in Fatal Attraction. If you are already in a relationship with BMO here is advice... Record each phone call, keep each statement/correspondence, just saying. read more

BMO Banking Center - Banks & Credit Unions Near Me - Culver City, California

Bank of the West was a great bank and I loved it because they were all about like climate change and environmentally friendly then BMO bought them. And NOW...they couldn't BMO horrible! I care for the false representation of themselves on television. I don't like the false promises that they're making to people. I can't stand the blue color. I am slowly working on getting my money out of there if I could even touch my money. You are seeing a video of me After I put $1400 $300 of it which was cash into the ATM. The ATM just literally went out of service and snatched my money. They denied me access to my money for almost 2 weeks. I think it was 13 days...I had to pay my car payment with a credit card! I am so angry and infuriated over this. I have a right to be angry that I could not access my money my own money. I went into the bank day after day and I'm like you can't do this. You have to give me my money..."looks like it might be another 10 days"WHAT???? Another 10 days after it's already been 10 days are you kidding me? Nothing about this is OK and of course I am leaving the bank. It's just takes a little bit of time to extricate myself from this horrible situation. let's not talk about as they took over Bank of West. They said nothing's gonna change. You can still continue using all your cards. Everything's gonna be great well now that was a lie and everything that was attached. I needed to put it to the BMO card... BMO has done nothing but BMO pain in my butt. I have been in touch with a senior vice president who forced them to give me a provisional credit for the money that I put in your account. I'm like I provided the bottom half of my paystub so like how could you not give me the credit it's not like this isn't a company that you haven't seen. I even gave them a check stub and a full check from when I was doing a screen capture and sending it in. I told the SVP that I was appreciative, but with all due respect, I should've had this provisional credit by day two. I provided you a check stub of the money that went in if anything give me that credit I had access to nothing things were bouncing left and right charges. I was so far negative. I was just like losing my mind... it's unbelievable incompetency on everybody's end on this part is disgusting. I cannot wait to leave this bank. And then to further things there is a woman named Cheryl Hayes that works there and I handed her two checks, and I asked her to take a look in my account and see if I ever put them in because they didn't have a checkmark usually when I mobile deposit, I put a check on the check like on the back of it and she said nope they haven't been put in so I put it in Well it came back. They charge me and they charge me fee and told me this never been put in. She's like oh well it was four years old. I'm like well you didn't tell me that you told me it was fine to put in... I mean that's a bit my bad too. But, she's the banker. I have a credit card with BMO. Well guess what the credit card and checking accounts don't talk to each other. They bounced my payment for insufficient funds because they wouldn't let me into my money and the money that was going automatically deposited into that account was getting sucked into the balance of negativity. My payment is on auto pay and after they bounced my payment they charge me a late fee but it's because you didn't let me have access to my money on the 11th that payment went through. We wouldn't be having this problem right now, but we're having this problem right now, you did not allow me access to my money. Yeah and Danny Hovhanessian is VILE. You know speaking to the SVP he was sympathetic and he understood and he let me vent. Danny was not used to a strong woman who has an opinion. He was very intimidated by me. When he should be saying, I'm sorry this is our fault and I understand your frustration. How can I help you make this better. Nope. he wanted me to be quiet to talk nice well guess what buddy if this happened to you would you not voice your opinion and want it to be heard. As if I did not have a right to. If you made it all the way to the end of this rant, I applaud you, but I also warn you do not put your money in BMO. Horrible, horrible banking. Stay FAR FAR FAR AWAY! If I could give this bank -5 stars I would. I will not be doing business with them very longer, and I suggest nobody even start. read more

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Branch Manager Danny and Banker Kim were absolutely amazing. Not only did they address my challenging banking situation with compassion they found a solution and went over and beyond for me. I'm excited for my financial future with this Institution. read more

I moved in 2018, so I did not receive the original lien release statement for my car. I started to contact BMO bank in November 2024. At first, it took them a month to change my address, then another month to send me a statement via email, which is not a lien release letter. It only states that I paid off the loan, but there is no VIN, car information, or signature. I can't use it to sell my car. How could it possibly be that the bank doesn't know how to write a lien release letter? I called multiple times again, and they said they sent out the lien release letter to me on February 17, 2024, and that it might take 40 days to arrive. I checked my mail every day, but I still did not receive it. Does a regular letter really take so much time? I called again on March 26, 2025, and they said they are only the customer service department and that they have to contact another department. They can only send the request. This is unacceptable. I cannot understand why it is so difficult to get the release letter from the bank when I have already paid the full loan. This is the worst bank I have ever dealt with. I will never use this bank again. Does anyone have any idea how I can obtain my loan release letter? read more

Good Customer Service had to change pin online system wouldn't allow me to and I also love that they have several locations and I'm still getting use to mobile app with that being said I"m intrigued! read more

Never has a line and the bank tellers are always very helpful ! The structure is easy to get into. Before it was free and open to park now you just need to get the validation from the bank. read more

This bank from Canada has a very a misogynistic corporate culture. The women at this branch do all the work while the men are not trained (the male branch manager couldn't close my account, had to get help from a woman). They don't know American banking laws and I had a misunderstanding. What did they do? Went ballistic and closed my CD early and stole back my interest of $3,700. Apparently that's legal. I fired them over this and closed all my accounts. read more

The manager Darlyn Vanessa Ramirez it's very incompetent Stay away from this place I don't understand the bank why pay this manager This manager it's very rude and incompetent. read more

BMO Banking Center - Banks & Credit Unions Near Me - Culver City, California

Received a Non-BMO ATM fee of 3.00 for taking money out of my account in early March. I looked at my February statement and there was no mention of any additional fees or changing of fees. I then got my statement today, 3/19/2024 and there is a NEW fee of 3.00 for using a Non-BMO ATM that took effect on 3/1/2024. I think it is dishonest to not let your customers know of changes that cost the customer money after the fact! BMO is horrible to deal with and I look forward to ending my association with them!!! read more

This is the worst bank on earth. Do NOT open any account with BMO. They locked up my account shortly after I opened it. Then they refused to take my numerous calls to unlock my account. Today is day 12 and my account is still locked up. What a big SCAM! read more

In addition..... called BMO again to rectify the double payment. Once again the service agent said she could issue me a Check which will be held for 7days BEFORE IT IS MAILED to refund the payment they withdrew without my consent. I asked to speak to a manager because this was all handled electronically and should be returned the same way. Not only is it more convenient for the customer it is also safer. No go! Manager said he apologized for the inconvenience but that's how it's done. Not an ounce of sincerity in that comment. This is my first dealings with BMO and when I can refinance this loan it will be my last dealings with BMO! Don't use this bank. They, like most financial institutions, don't care that they leave you high and dry on their screw up. read more

Horrible customer! Blaming me for their mistakes! On hold waiting for a rep in the US to come on the line for 1/2 hour! US rep put me on hold again while she checked! They also added a late charge from a year ago that was the result of their error. I've been on hold for 52 minutes already and still, no one coming back on the line! Be warned! Do not do business with this bank! JeffG read more

Don't even try to get a home loan from this bank. After 19 weeks and additional requests for documents, and additional requests for documents, and repeated requests for the same documents, they still hadn't approved our loan in spite of this being a small refi to borrowers with high credit scores and tons of assets and income. We finally went elsewhere and got a better rate. read more

I will NEVER do business with BMO again despite all the recent TV ads about how great they are. I opened two 1-year CDs with them and it nearly took an Act of Congress to get my money after they matured. In fact, it took over 3 weeks and many phone calls and email messages to get a check from them after my second CD matured. If I hadn't written a negative review on their Facebook page they would have continued to ignore me even longer. My advice: "proceed with great caution." Better yet, avoid them altogether. read more

Redondo Beach Branch has HORRIFIC customer service!! Will be closing my account very soon. I really miss Bank of the West that BMO bought out. read more

I don't know about other branches of Bank Of The West, but this one on Washington Blvd in Culver City, is total crap. I'm sorry I ever opened an account there. After over a year of giving them the benefit of the doubt, since it's a fairly new branch, I finally withdrew all my money and closed the account. What a wast of time and hassle. I experienced many of the same negative issues others mentioned here. I always found the staff to be reasonably friendly but totally clueless and useless with anything beyond a simple transaction. Do yourself a favor and reconsider opening an account here. read more

DO NOT USE THE ATM AT THIS BANK!!!!!! I put my card into the machine, it went through the entire transaction then kept my card. I had to wait for the bank to open. Apparently this happens all the time because it is a foreign bank, and they don't take foreign cards. WHAT? Then she was slowed than traffic on the 405 at 5pm on Friday. You get it. What. The. ? Just DONT USE THE ATM. I would skip this place altogether. Not one employee gave a rip about me or that I was traumatized by their machine eating my card. Why no sign, why not just tell everyone that you have to be a bank customer, or else the machine will eat your card? We can't put up signs. The world would be a better place without this bank. read more

This is the worst bank ever I was transferring all my business account to BMO because it was closer for me to go there. I did them all online had no problem with putting money in the account I go to the branch and try to receive a new card for my business account. They to make it seem like I was doing fraud so the branch manager contact the fraud department and told them I was doing fraud. All my business are active and up to date on taxes. My account was frozen and didn't have access to my fund for three weeks, because of there investigation. I'll be closing all my accounts with them and moving to a different bank by far the worst bank. The customer service is bad here and the branch manager is a liar, she contacted the fraud department and messed up my life. Now I'm behind on bills and facing eviction on my business addresses. My account are still frozen and I'm not able to pay my phone bills are any business expense like my car notes read more

There is a parking lot - huge bonus. Employees here are pretty helpful and as I've found at every Bank of the West branch so far, are actually quite friendly. Much easier to do your banking if you're in Culver City rather than deal with the mess of the Wilshire branch in West LA (no parking) or the Beverly Hills branch (almost impossible ATM parking). That parking lot is golden. You know what I'm talking about LA. read more

BOW cashed a payroll check that was NINE AND ONE HALF YEARS OLD, for $558.90 ! The check was signed by an authorized signer, who was terminated in 2012. I am a 20 year business customer being ruined by covid. Instead of calling me first to confirm the criminal backstory on the employee, they cashed it. I know they missed seeing the date and covered themselves by telling me it's their discretion to cash any age check they wish to. Ok, I don't agree with their policy. Not cool. read more

Yesterday I've started the application to open an account with Bank of the West but didn't complete it, I wasn't sure I wanted to open an account with them. so I stopped fillig out the aplication in the middle of it. Bank of the West submitted my application and processed my personal information without my consent, that's against the law. Bank of The West can't be trusted. This was an online transaction, so it wasn't at this branch. This is a general complaint about this bank. read more

I was referred to Danny Hovhanessian from one of my very good customers because I was not getting the help that I needed from my banker. When I met Danny I felt so relieved because he addressed all of my issues and needs right away! Not only did I move my corporate account to him but also my personal account. I will never switch to another banker! I feel so comfortable working with Danny! I have already referred my friends and family to him. As a business owner it is very important to get help right away, and that is what I get from Danny! Thank you!!! read more

This bank is for the birds. They dont accept third party checks, wont accept checks made out to me at their ATM, did it to me THREE times. Short hours. The manager Vanessa is a total snob and lied to me and my son about a few things. Plus no matter how many places I try to use my debit card with the correct pin number, it is NEVER accepted! Can never get thru during their business hours by phone, and if you call the main bank number it's hours of waiting and then they cut you off! Plus they arent FDIC insured. Few branches close to me. Moving to a bigger bank Very SOON! Never again! read more

AVOID THIS LOCATION LIKE THE PLAGUE. I've had better customer service at drive-through windows. I'm getting ready to travel overseas, so I go into this branch on a Tuesday morning requesting to make a cash withdrawal of several thousand in newer bills. The teller states they don't have enough cash on hand, which is annoying but totally understandable. They would order it for me and I could pick it up on Saturday morning, no sweat. I get a call Friday morning from an associate who tells me, "We can't give you the full amount, we can only give you $2,000. You can try another branch." When I ask if they can help me find another branch that would have the cash available and call me back, the response is: "I can't do that for you, it would take too much time for me to call every branch and then call you, you'd have to call them yourself anyway to request it. So the best thing is if you just call and request yourself. " Seriously. What kind of service is that?! Whatever, I let it go... Come Saturday morning when I go into the branch with my BF, the manager (who 'introduces' herself by saying "So you're the one trying to make a large withdrawal??") proceeds to lecture me saying they NEVER give out that much cash on a weekend and she doesn't know why they told me they could. "I can only give you $2,500, that's it." No apology, nothing. When my boyfriend asks why that teller guaranteed us there wouldn't be an issue if that policy exists, the manager gets in his face demanding to know if he's an authorized person on the account and not to speak unless he is. Seriously, chillax lady! I wasn't even giving anyone attitude, even when I'm annoyed about something I'm not ghetto enough to get drawn into asinine arguments with people in public. At this point, I can see that they're just making up some arbitrary BS because they're low on cash, and I don't see any point in arguing further so I tell them to give me whatever they can. The teller silently shoves the stack of cash at me through the window without a 'sorry for the inconvenience' or 'thanks for understanding' or 'have a nice day'. We even have to ask them for an envelope. So the moral of this story is: This bank will happily take all your hard-earned money, but don't expect to be able to get any of YOUR OWN MONEY back when you need it. read more

The people themselves are very nice but the bank has so many backward policies and everything takes an act of Congress to get anything done. I chose them because I got a point off on my home loan but I'm not sure it was worth the effort in the long run. Save yourself if you're able and go somewhere else. read more

I wrote a bad review on another B O T W branch a while back and sadly here is another incident with this third rate bank. I was at the branch today at the end of the day. They would not finish my transaction and asked me to leave because the manager did not want to pay their staff overtime!!! Hilarious!! Never have I experienced such unprofessionalism and discourtesy. They retain their title: BANK of The WORST! Please get your act together guys! read more

This bank is antiquated. The customer service at this location leaves much to be desired. It was next to impossible to withdraw money from my account. I would never recommend this bank to anyone. Ever. It's no wonder they attempted to lure people in with their free iPod Touch promotion. read more

I am regular customer at this branch with four accounts. The customer service here over the years has been very good. I have seen a number of the extremely harsh reviews here and I have not had the same experience at this branch. Vanessa Ramirez, in particular, and all of the supporting staff have been very helpful upon each visit and specific inquiry. read more

I came here on saturday morning to make a deposit, and the service was soo quick for a saturday morning. I was the only customer at that time 10AM. It does tell soo much on the economy too. Seems like that people are not depositing anything in bank anymore.. Well, the clerk was very nice, she greeted me with a smile and did my transaction in no less than 5 mins. Go figure out why other bank I bank with have this type of services. read more

It's amazing how this branch can give a bad experience every single time you have to deal with them. I've had employees of this branch give me explicit instructions on how to handle a situation within their system, and then tell me they can't help me when I follow those instructions. I've had the manager be unavailable and out to lunch during a time window I was told I they would be available. I've had my accounts locked for requesting to withdraw my own money. I've arrived several minutes before closing time with other clients in line in the lobby and been told I can't be helped because they're closed. Fork bank of the west; and this branch in particular. read more

I'm actually not a BOW customer. It just so happens my bank allows withdraws and deposits without fees through the ATM. I have gone in a coupe times to break large bills or get quarters for the wash at my apartment. Every time I have to explain that I am not a customer but my bank blah blah blah. They are all super nice and while they always try to 'sell' me an account they always help me with a smile. read more

BMO Banking Center - Banks & Credit Unions Near Me - Culver City, California

They are working on getting me happy. I got a few calls recently to rectify the problems caused by change of branch mgmt etc. Today I got a call regarding a recurring charge that I wanted denied so that was the kind of service you hope to get from a bank. keep up the good work. read more

The worse customer service ever. I've never waited 2 hours at the bank to withdrawal my money. The manager sucks and is not helpful. He is so arrogant. Lauren is so unexperienced along with all their staff. Lauren is always lost and doesn't know what she is doing. The Santa Monica branch is the best. PLEASE DONT GO TO THE CULVER CITY BRANCH you will cry how horrible costumer service is. read more

The Culver City branch was very nice. But BOTW overall is rather poor. They NEVER answer the phone. The website has very limited options. The Santa Monica branch on 4th closed but was listed as open their last day. When I got there Friday Oct 20, at 4.30lm, the doors were closed and the reps inside could not have been more contemptuous, telling me to "read the sign." read more

Amazing customer service! I don't know why this place is getting bad reviews. Every time I've walked everyone has had a positive attitude. Go to Lauren! She is amazing and so are the other clerks -Nikesh patel (Nick) read more

I should have read the recent postings here first, but today I found this relocated Culver City branch of Bank of the West (E of National and Robertson, so quite far East) and ... turned right around and left! First of all, it looks like a prison. Parking inside warns you to 'remember your space # to pay' - then around the corner IF you drive down a level, is the sign stating you Do get 90 minutes free parking. So I enter the branch and the only 2 people visible working are both behind thick glass. There is trash on the floor (granted, they cannot see from their safe location). I was interested in opening a CD account there, but when the gentleman finally came around from his glassed-in desk area, he informed me that they were having 'technical difficulties' and were currently unable to open new accounts. And this was Not the first time! "it happens from time to time"! He did offer to take my information and I could try again when their system was again working. Well, That was not reassuring - So I left. Did not seem worth the risk of putting my money there with them. Once they have it, Could you ever get your money out? When you needed or wanted it? Or would their 'system' likely again be 'unavailable'? At least he was honest. read more

Literally the best bank hands down. Everyone is sweet and helpful. They take care of you here !

Worst customer service! I wanted to open a new account and the bank teller told me that the guy just came back from a vacation. I told her that it's my only day off if they can accommodate me but she just stares at her computer and the guy across and barely talking. I was dumbfounded by the situation because no bank would drive away a new customer. I guess they don't want my money :/ read more