Staff at this location have been helpful. It does get a bit crowded, but the staff also knows when to open more tellers. Definitely recommend this branch. It is my away branch when I am visiting relatives. read more

I have been a Wescom member since 2006, and I have always been satisfied with the excellent service I receive. Karla is especially wonderful--she is professional, friendly, knowledgeable, and always willing to help. She consistently provides outstanding customer service and makes every banking experience pleasant and easy. Thank you, Karla, for your dedication and exceptional support over the years! read more

Was shopping in the area and needed to find a credit union teller and I found this location. It was modern with enclosed teller machine before entering bank. Easy access. read more

Wescom Electronic Services Dept Kyle reached out to help resolve the said problem above. Kyle was more than professional!! He was easy to talk to, and truly showed he had great customer service skills. I did go back to the CC Wescom location and there was a bit of a hiccup with getting the bill exchanged but I called Kyle back and he reached out to their office to make the process more legit, I was able to get a wholebill that's acceptable in the stores. I was grateful, thanks Kyle. And the interesting part about going back into CC Wescom, the customer service interactions were on pointe throughout. I did not get to experience this the first time, but it's nice to know that Wescom does have some nice and helpful employees working there. read more

Teller-Genevieve is professional, pleasant & knowledgeable. I made a payment on credit card, line was long. She resolved each clients questions efficiently, quickly. She gave me suggestions on redeeming points on my account. I really appreciate her dedication as an employee & resource person to her co-workers. Positive experience. read more

Really bad bank my friend give me a check and the bank told her the money will be available on the 15. I got I check from her I am at the bank on 16 they told me I won't be available until 22, not a good place to banking. One person told you one thing and another one different. read more

I was just in your Culver City branch this morning and experienced and observed what could only be understood as weaponized incompetence and gaslighting: I came in around 10:40 and first waited in line while watching 4 employees not take customers. This went on for some time so I took a seat due to disability. There were 2 men ahead of me-1 clearly disabled older gentleman and another man. There were 2 tellers seated together (one appeared to be training), another young sloppily dressed Latina with her hair in a messy ponytail sat at a teller desk ignoring customers but on a computer. Another took a break without acknowledging customers and another sat at a desk. No teller service was offered for several minutes nor was there any acknowledgement of customers in the branch. When another customer came in and also sat, we started chatting and comparing notes on how Wescom USED to be a customer focused institution and now seems to run largely at the whim of its feckless employees. The sloppy Latina then said, "If you want service you are supposed to stand in line!" My response was, "Disabled customers have a hard time standing." Then she invites me to her desk where she'd been ignoring us for quite some time. Then she abruptly walks away to the desk of another employee. The other customer is as outraged at the employees demand that we stand for service as am I. The two females then pretend to be doing something at a desk but in reality just wasted more time. The epitome of weaponized incompetence. After I'd then been standing at the teller counter for a while the manager comes over to apologize but instead lies saying, "she didn't know why you were here because she just came from break." The young lady was sitting at the teller desk when I walked into the branch and was there the whole time. She was rude and careless with her role as a customer serving representative of Wescom. I asked the manager to have the woman who'd offended both me and by then, the second disabled customer apologize and she refused. In a time where consumers have so many choices about where they do business, Wescom is playing fast and loose with how its employees interact with consumers. Especially Black disabled consumers. I have been a Wescom customer since the 1990's and recall professionally attired and professionally prepared customer service representatives. What you've got going on in Culver City is negligent and disrespectful, and requires correction from higher ups. read more

I've been banking here for a couple of years. I find the representatives to be very nice and professional. From time to time I've went over my limit and paid the $30.00 fee. They have received enough fee money from me!! Yesterday, I noticed I had 2 fees totaling $60.00. One from gas...about 16.00 and another from Netflix's monthly subscription of 6.99. Generally, I just eat the fee, but this time something about $18.00 adding upwards 80 bucks didn't sit right. After 30 minutes and some back and forward, one fee was removed. I'm a bit dissatisfied...rep was still pleasant. But this is not a good business model and pretty cheap as I've never asked for a fee reduction. read more

This is the worst credit union on the planet! I tried to open a checking account for my teenage daughter. When I called Customer Service I was told that my wife and I didn't have to have my daughter present and that the two of us could open a joint account for her. When I got to the credit union, I was told by the teller that we could not open a checking account for my daughter without her being present, but we could do so online. When we tried to do this online, we were told that all three of us would have to go to the branch! Person "A" doesn't know what person "B" is doing. There is no coordination between staff, and it is abundantly clear that staff desperately needs additional training. I can't imagine a worse credit union in terms of customer service. read more

I've been a longtime Wescom member and recently began the hunt for a used car. I was a bit over my head when it came to figuring out my options, and Romar could not have been more helpful! I had two separate in-person appointments with him to discuss and finalize an auto loan, and he explained everything so well and made the process of working with Carvana extremely easy. Love using Wescom for everything but this was my first experience taking out a loan and couldn't be more pleased with the process. Thank you, Romar! read more

The notary person was awful. She had me date the signature line when it wasn't required. On top of that, she wrote my name wrong and I had to scramble to print out new forms for her to notarize again. Documents were immediately rejected by the entity I submitted to. Never again, waste of time. read more

The teller had put my credit card payment in the wrong account even after I had explained that said account should have been closed. I told her the account number I wanted to pay, verified the last 4 numbers and physically gave her my credit card. She still put the funds in the wrong account, it was also a large amount. I had to go back to the branch so that they could transfer the funds to the correct account. Ultimately, I do think Wescom's system and platform is not smart and easy to use and while the teller should have not made such a large mistake, I do believe that keeping the account open that should have been closed probably caused unnecessary confusion. I've also spoken to many agents over the phone, talked to multiple people in the branch and truthfully can't instill much confidence in the Wescom employees because I've been told different things by different people where my issues and concerns haven't been resolved. read more

My GPS told me that Wescom also handles Navy Federal accounts. It doesn't. I wasted a lot of time and missed making crucial transactions because I came here rather than go to a legitimate Navy Federal Credit Union. read more

My wife and I have been members for many years. The Customer Service has for the most part been excellent, the main drawback is how few branches they offer in Whittier area. There are times when you have to go in to a branch for many services that one cannot do on line, or at another credit union. - C. Cota read more

I just got of the with a lovely young woman "Stacy prior" Absolutely the best customer service I have received in many years she was very attentive to my concerns & my needs she show me how set up my mobile app. She was Amazing!!!! Best bank ever! Thank you! read more

If I could give ZERO STARS I WOULD. Been banking with Wescom for several months now and have never experienced customer service this bad before Br Manager Sandy Johnson and Joseph were the ones helping me whatever training they received need to be reevaluated. I recently quit my job and was given a ADP Live check I went to go deposit it into my account at this branch on April 6 Saturday and was told I couldnt deposit it which is fine but they didn't want to give me back my License. They never told me why they couldn't deposit or where I could deposit the check. After I left the branch everytime I tried to use my Card it declined didn't think to much of it because I usually lock my card and I had other people with me who just used there cards. I find out later at 3am when I'm trying to call a uber after going out that my ENTIRE ACCOUNT is LOCKED. Was never told at the branch that they taught the check was fraud was never told that my account would be locked all they said is that we couldn't accept this check. So I visited the branch today for more clarification on why my account was blocked and why I was never notified even via email. Sandy the Br Manager said they did nothing wrong that they did nothing to blocked my account but when I told her I saw them make a copy of the check then she said oh they had to do that because it was "irregularities". When I asked what was the irregularities she said it didn't say where it was from so basically she wasn't familiar with what A ADP LIVE CHECK IS which literally stamped on the check. Overall was a horrible experience talking to Sandy Once faced with her mistake she didn't want to apologize for the inconvenience or anything but what she did want to do is Raise her voice the entire conversation and tell me she did nothing wrong and that I was notified to take it to Chase which I wasn't. She made me wait over 30 minutes to talk to her saying she has a meeting at 10 and she need to get ready and that she will speaks to me before her meeting I felt like she was just stalling until her meeting so then we couldn't talk because at 9:55 I was still waiting so I walked into her office and said how long do I have to wait this conversation will only last a minute. Was late on several of my payments because of this aswell. They finally unlocked my account but I had to call and tell them where the check came from something I already did in the branch So i told the phone rep I already did so. Will be withdrawing all my money from Wescom never banking with them again and won't recommend them to anyone! Only person that actually provided great Customer service was the girl that helped me resolved the situation Named Lachelle I believe. read more

This credit union gives credit unions a bad name. I don't know how it manages to stay alive as a financial institution, everyone who works there seems lazy and a little incompetent. Every other word they spoke to me was about trying to up-sell some product or line of credit I don't need. It feels like a scam. read more

Romar gave me good service opening up a new share in my checking account today. He walked me through the steps online and I didn't have to come in for anything. Great service. Thanks! read more

I don't think any more needs be said! Wescom is terrible! 25 minutes on hold!!! Is there no customer service? read more

Wescom Financial - Banks & Credit Unions Near Me - Culver City, California

I'm not a member, but my credit union is a co-op. I love that I can pull out $600 in one ATM transaction. That helps tremendously when it comes to rent, weekend funds, and travels. One day I'm at just open an account because I spend more time at this bank than my own. My credit union is in Carson and has no other location. Welcome has plenty across Los Angeles. And FYI, I love your drive through atms lol. read more

Wescom Financial - Right before target heading east on sepulveda - Banks & Credit Unions Near Me - Culver City, California

My experience was horrific! Although I'd like to work with a bank that has such low interest rates on loan services, I simply WILL NOT support such a place where my overall experience was so poor! After paying a significant amount of my auto loan down between the years of 2016 and 2018, I attempted to refinance with Wescom. I was initially met with slight rudeness from a younger male representative, but my attempts to combat such behavior with pleasantries was well-received and our process was able to continue smoothly. I opened an account in preparation for my refinance, then closed it shortly after due to my decision to wait 12 months and further pay down my loan before committing to a refinance loan. In August of 2019 I returned with an additional $12,000 paid on my auto loan and attempted another refinance. This time I was met with smiles, but the end of the relationship is what caused this review. During the process, my loan rep (Lauren) showed a lack of response that significantly contributed to the delay of my loan process (2 weeks to be exact). After that frustrating duration, I then set a date and time to meet with Lauren on Saturday, September 14th to finalize my loan. Upon arriving at the bank at our discussed date and time, I found that my appointment had not been scheduled in their system, and Lauren was not going to work that day. I was forced to work with another representative. Slightly pleased because I was frustrated with Lauren's lack of professionalism, I met with this second rep but was quickly irritated when she quoted me a different percentage rate than what was previously discussed, and displayed a lack of understanding regarding the services she offered me. As she walked me through their percentages and discounts, I constantly corrected her math, explained how their point system worked and even drew her a picture (literally) so that she could comprehend the connection between the discounts that the bank offered! Needless to say, I left without finalizing my loan. Immediately after reaching my car, I emailed Lauren and calmly explained the situation. I then asked her if I'd be able to work with her during the upcoming week to finalize my loan and achieve the interest rate we'd previously discussed. 4 business days later (3 weeks total)... do you think I've received a reply email? A phone call? ANY RESPONSE?... I absolutely despise this place and will NEVER work with them again. The training they have provided for their representatives is TERRIBLE! I work as an engineer in the field of software and I plan on buying a home next year. I wanted to work with Wescom due to their interest rates, but that's hundreds of thousands that I'll be taking to another bank. Go screw yourselves! read more

Beyond 5 stars! Walked in. Greeted very nicely by Alfonso. Ryan handled the opening of my accounts and answering questions. I love the layout. Much more intimate than the big bank from which I'm transferring. Left with an active debit card. Everything was so professional and easy. I must admit, I switched because of political/ethical reasons, and was afraid of being inconvenienced by fewer branches and ATMs. But I found out that as long as the machine has the Co-Op logo (as do most 7-11s and other CUs) they can be used without a fee! If you're considering switching, just do it! These guys were/are so great! read more

Customer service is great. Very helpful every time I require some assistance. I'll never go back to wells Fargo.

I needed a notary service this morning. I called and was on hold for a very long time. All I wanted to confirm was that there was actually a notary available this morning, at this branch. I got tired of being on hold. Phone calls to Wescom, in the past, have been very disappointing. I decided to go to this branch, directly, since I was running out of time. The woman that met me, when I walked in, told me to sit down and wait, after I told her I needed a document notarized. A few minutes later, she asked to see the document and my ID, eventhough she was not a notary. A few more minutes went by, and she told me the notary would not be available for another hour and a half. This is an unprofessional credit union. If she knew her job, she would have known that the notary was not available, and could have saved me the time I had waited, and could have told me when I walked in. I went somewhere else. read more

they tell you what you want to hear and then burn your trust. just another faceless unethical organization . I was told I qualified for free checking but then the monthly service fees started eating away at my balance they make it so confusing then use it to their advantage read more

Romar was very helpful and went above and beyond! After answering all of my questions he also provided additional financial education, which was refreshing! Thank you so much for all of your help, Romar! read more

Walked in during lunch time and wasn't greeted when I entered. No one acknowledged me or guided me to the right direction. Wasn't sure if there was a sign in sheet or anything, No Guidance !!! Finally after standing for about 10 mins someone finally helped me out !!! That's went a lot more smoothly. Besides that, teller was very informative and helpful, THANK YOU Loraine read more

I've been a Wescom member for almost 20 years, and I'm starting the process of closing my accounts. Over the duration of our relationship, Wescom has never been competitive when I've shopped auto loans or insurance. I recently purchased a new car, and Wescoms best offer rate was 3.99. That's with excellent credit, and a long relationship. The rate can be lowered by purchasing insurance through Wescom, but their best offer there was literally 1K higher than geico. I find myself asking - why do I even have this account? Customer service is polite, but they have yet to provide any meaningful assistance to me. After the loan and insurance proved to be a waste of time, the rep I spoke with asked why I didn't just pay the higher rate "it's not a very big difference". Well if it's not, why didn't Wescom simply match the rate? I'm left to conclude that my money doesn't make a big difference, or that their money is worth more than mine? So again, why have an account with Wescom? In 20 years they've failed to provide one competitive loan rate or even a competitive service like insurance. When I told my rep I was considering closing my account, her tone shifted towards rude and she said "I've already gone ahead and mailed you the forms to do that". OK, thanks for 2 decades of subpar service. read more

I came to this new location on 1/27/16 and I'm not happy with it. I went to the old building thinking I was gonna run in and out like normal. I haven't been on this side of town in a while so I guess I wouldn't have known. The new set up is kinda funky. It doesn't remind u of a bank but rather a freakin Apple Store. Smh. I walked in was like "wtf" what did I walk into. read more

Wescom Financial - Banks & Credit Unions Near Me - Culver City, California

Nice credit union without all of the rules of some other exclusive credit unions. The no and low fees are always a plus! The ATM is a co-op ATM, so you can actually make cash deposits into your credit union even if you belong to another Credit Union. That perk alone is super cool! read more

I had my reservations about the new location, but ultimately it was definitely a better move. There is more parking available, they did not lose the 24 hour ATM access, and I feel like I am in and out even faster than before now. Wescom has always been GREAT to me, with the exception of their mortgage department.. but that is a separate issue, and they are not even located in the same building so I will not reflect that upon this review. Everything about what they do is great. From having lower costs / rates, to superior customer service.. I cannot imagine banking anywhere else. Several times now, the staff and even the branch manager herself have gone out of their way for me way above and beyond what I could have expected. Honestly, the difference is that you get the feeling that they care about making it a positive experience.. When I've been with BofA and Chase before, it seems they are all having a bad day all the time and are only speaking to you because they have to. They make you feel like you're wasting their time, while that here the employees really go out of their way to explain things to you, process all your transactions, and get you back on the road. I cannot recommend the Culver City branch enough. They're the BEST!!! read more

I had a small account with them. Apparently they started taking FIVE DOLLARS A MONTH from my account and this has been going on for a while I came to this bank because I was sick of dealing with the big banks. You might as well stay at Chase. It's the same BS at Wescom :( read more

I agree with comments below, they have removed Signature Memberships from anyone who doesn't buy enough products from them, which is total garbage. I don't need a mortgage, auto loan, insurance, just a friendly place to bank. So if I don't need any of those things, I don't deserve signature membership even though I have had it for years until now? This is ridiculous and completely not the spirit of a credit union, there are plenty more to choose from here in SoCal and you can bet I will be taking my accounts elsewhere. A shame a once-great credit union like Wescom has decided to take this step. read more

Still not happy about the move BUT I will say that I prefer the open concept layout. I'm surprised they adopted as quickly as they did considering Wescom seems to be a bit slower than the competition with certain things. 24 ATM is nice but def not an in and out thing anymore since they're in a shopping plaza now. Can't help but wonder what happen to the "traffic control" dudes from the old spot? Hopefully they moved them to another location and not just let them go. Anywho... Services and staff are always great just not feeling the new location. Customer for life. read more

Last Saturday, my husband used their ATM to Detroit a check. The machine ate a check and his Debit card. He asked employee to take them out from the machine, but she said " Oh, the ATM is out of service today. " WHY YOU DIDN'T PUT ANY INFORMATION ABOUT OUT OF SERVICE OR IT'S BROKEN!!!!!! He asked her to how you can help him but she didn't know any! She said wait till today and call again. We called and waited response but nothing!! WHAT A HECK THIS BANK read more

Customer service is terrible, staff was s rude and dismissive. Very clean location though

Outstanding service. Well rounded credit union. Can't compare it to the mega banks. No surprise. Simple, predictable and on your side. Banking as it should be in my opinion. I've banked with chase, Bank of America, Wells Fargo, citi but nothing compare to Wescom. I'm so happy with Wescom. I've closed all my account with the other predatory banks. Wescom make you feel like you are part of them. Thank you Wescom!!!!!!! read more

Team needs training/retraining in customer service. Made 2 deposits at different times and NO smiles from tellers. 2nd teller did not say "Thank you" just handed me my deposit slip and started talking to someone she knew....poor customer service. Location is good. read more

I'm not a member but my parents are. I've taken them into the bank and Tara provided great customer service to resolve a problem with their account. She's awesome and goes out of her way to provide individual personal service. My parents have been members for a decade and she knows them on a first name basis. Great personal service. read more

I love Wescom Credit Union. I love them so much that I don't want to share them. But they deserve to know how I feel. I have been with them for about 10yrs. They never disappoint. I take advantage of the fraud alerts. On Sunday I got an alert saying my card was being used in Bakersfield. I was at home in Los Angeles, getting ready for work. I immediately called the fraud department. My call was answered in 5 minutes. Did I mention this was on a Sunday? I talked to a live person. She immediately froze my account and told me to go into a branch to get a new debit card. I went into my local branch. There was no one in line. I walked right up to the window and was immediately helped. They were so very nice. I was in the branch for no more than 15 minutes. When I told someone else about my experience at Wescom, they had a totally different experience at their credit union than I had at mine, which prompted me to let yelpers know about my great credit union. Wescom has great customer service. They were also very instrumental in helping me increase my credit score. I can go on and on about how I love Wescom, but I won't. Become a member and you too can be a satisfied customer like myself. read more