I love that this location has ATMs that are not locked inside a room that you need to slide your card to get into. This is only because I've noticed the secure rooms that do require you to slip your card to get in do not allow access during off hours when the branches are closed so for people like me with really whacky early mornings I can't access their atms. Now they I know this location is outdoors I know I can access my chase account at any hour of the day! read more

I made an appointment to get a document notarized. Taylor was very professional and right on time for the appointment.

The clerks are efficient and really nice. The interior of the building is honestly impressive and feels well maintained and thoughtfully designed read more

Still a horrible place to do any banking. I once again deposited a check and was told it had a 2 day hold. Now take into consideration that I have over 30x the amount of the check on deposit at Chase. yes 30 times. They kept a hold on the check for 5 days. It cleared my other bank 5 days ago but chase kept a hold on the check for the week. Go anywhere else. I think the Culver City Branch is probably the worst run bank branch I have ever had to deal with. read more

Love this bank!!! I am sooo used to dealing with overwhelmed bankers, busy branches with lots of upset customers waiting... I bank at both Chase &Wells Fargo. They all seemed to be the same... until now! Every time I've visited this Chase branch the atmosphere is calm, professional and ultra customer service focused. My interactions with Adrian & Frank (Francisco) as well as their home loan guy (forgot his name) have all been exceptional. They honor appointment times, they have multiple notaries in house and somehow remember my name - even my dogs name! :) Huge brownie points there! I can't recommend this branch more! read more

I was in a rush to get to the bathroom right before depositing my cash and was swiftly stopped. I asked a chase worker if I could use the restroom and was yelled at and told no. It would have been fine if they were nice and just apologized that they couldn't offer me a bathroom but no, so that lead me to writing this review. Would not recommend read more

Alejando S, Aquino He was amazing! Super patient! He waited over 2 hours with me to unlock my account!! Loved his service! Super friendly and very easy to talk to :) Would highly recommend him as a banker! read more

I am so frustrated with this bank. No one has any sense of urgency when there is a need to expedite things. I needed to reach a different department for documentation and I was asked if I had the number. The only reason they didn't get one star is because noone has been directly rude to me. But I've been to this branch multiple times without getting my needs addressed. I'm afraid to go to another branch and have to start all over again. I will be moving all accounts from Chase once I get everything settled. I need a bank that shows that they care about my concerns and needs. read more

An employee named Philip was very rude to me. He did not solve any of my issues I had and frustrated me because he didn't know how to do his job. Might as well go back to training read more

I am having trouble with chase bank lately. I purchased a certified check and I had to cancel it because the names smudged off. The entire incident took 6 weeks to clear up causing my personal checking in negative balance. Yes, I am upset, but not disrespectful. Yes, I am upset, but not abusive. The bank manager threatened to have me arrested for being upset. Chase customer service is extremely poor. Time to find another bank. Jesse D Yes, I am upset read more

You know that most Chase branches are nice and helpful and Accommodating. This branch is just the opposite. The manager is rude and condescending and well a &&$#€. Been with Chase before it was Washington Mutual. This branch attracts horrible managers. Go to any other branch for business. They are all around California. It's worth the drive just to not be punished by this group. read more

All chase banks are the same to me,this one i just happen to have a bias towards because it is the closest. I came here to speak with the mortgage loan specialist and the guy was very knowledgeable (as he should be).He gave me a introduction of options I could consider and even gave me and my wife a flyer for a free..FREE...seminar about house buying. We are saving our tails off to get a home and we hope to use Chase as our bank to loan to us.Who knows,things may actually change and i might switch my mind,after all i can flip flop quite a bit.As for now I am hoping to take advantage of whatever seminars they are providing.I am tired of renting. read more

This is not the first time I have had an issue with Chase Bank. This time it was kind of an emergency. I was trying to cash a check there. If you are not a customer, you may not cash a check over $2,500. So, in all honesty, they are strong arming you into getting an account with them in order to cash a check. It is absolutely ridiculous. I understand charging a fee to cash a check, we all need to make a living, but to make me open an account to cash a check over $2,500 was beyond. There is a reason that I do not bank with Chase. They are bullies! I asked to speak with a manager. The manager maintained her position. If I don't have an account, I cannot cash the check. I was furious, I really needed the cash that day. I understand my actual bank not cashing it. That is why I went to the bank that the check was drawn on...had no luck. I guess there is a reason there was nobody in the lobby, at all. Chase was empty. What a terrible rule. Fortunately my bank advanced $3,700 off of the check so, I was able to take care of what I needed to... read more

Chase Bank - Wonder why the bank is empty - Banks & Credit Unions Near Me - Culver City, California

I've had Chase credit cards for many years and have never had any problems with them. Even with instances of fraudulent, unauthorized charges, Chase has always been swift with alerting me, helping me dispute the charges, and immediately removing them from my account. I've always been impressed with their high level of customer service. When we moved out west and received an incentive in the mail to open a Checking account with Chase, we jumped on the opportunity. We received $200 just for opening our account! Since that time, our positive experiences have only continued. When we needed a bank check to put down for a deposit on our new apartment, we went to Chase. I was a little disappointed that there was an $8 fee, but I realize that's how things are these days. When we had to go back a few days later for another bank check for the first month's rent of the new apartment, the man realized we had just gotten one a few days earlier and this time he waved the fee. It's this type of service that goes a long way and is much appreciated by loyal customers. Because of such treatment, I am much more inclined to recommend this bank to family and friends. It just leaves a positive feeling with me. Every time we've dealt with chase, we have had short or no wait time, professional, knowledgeable service, and considerate care. I truly hope that this doesn't change and that Chase remains an exceptional institution. read more

Can y'all not afford sanitizer? They have one big bottle of sanitizer in the far corner of the branch. Nothing near the doors or entrances nothing at the teller stations I have never seen anyone wipe down a pen or a counter service there but I see plenty of sanitizer and PPE behind their counters. Money is filthy and people coming in to do the banking are bringing germs from all over the place and all types of businesses and homes. There are other chase branches that actually practice safe business and provide sanitizer and I have seen wiping stations down and keeping things clean while I am there. This branch needs a visit from the health department, get your act together read more

This location has a major problem and her name is Maria Salazar. This is the branch manager who treated me so rudely that I plan on canceling all of my Chase accounts as soon as humanly possible. This branch illegally issues parking tickets for the city of Culver City. I went to use the ATM, came back 8 minutes later and I had a $60 parking ticket from a man named Martin. Conveniently, Martin went on lunch as soon as he wrote me a ticket. Maria - you made a big mistake treating me like that. You called me a liar and told me you were going to call the police simply because I asked you a question. You need to learn many lessons about customer service. Your District Manager will be speaking to you shortly, and you will be writing a note of apology and withdrawing your erroneous claim that I am not a Chase customer. read more

If you are a chase private client don't expect to get any preferential treatment here. Or service at your appointed time for that matter. I waited over 45minutes after my appointed time to get a notary signature -still no service. Have to find another branch with better service. read more

Came to this Chase today for notary services. Kevin F. was super helpful, professional, and friendly! Notary services are free here for Chase clients, so I'm glad I came by and worked with Kevin. He made everything super easy. read more

I bank with Chase, typically at the location in Mar Vista/Palms next to the Trader Joe's. Highly recommend that branch, not this one. I went to this bank this morning and had not been there before, so I walked around the building to find the ATM. Before I could even round the corner, a guy who was dressed and equipped as a cleaner came running after my partner to tell him we couldn't park there. Excuse me? I'm a Chase Reserve customer, which I was told is the most ~luxury~ ~premiere~ card they have, with all kinds of perks far beyond parking? And I can't park there for 10 minutes while I use the ATM? Or better yet up to the hour that is posted on their sign? Ridiculous. At least get a proper security guard so your cleaning guy isn't having to deal with customer service. Even after me explaining that I am a customer, he *didn't believe me* and we went into the branch where the people inside *refused* to tell him I was a customer and told me that actually, if I was planning on leaving the parking lot that I would have to move my car, even if it was only for 15 minutes. I'm just baffled by this. There were plenty of spots, it was early in the morning, and no one there seemed the least bit concerned with making me a satisfied customer or even telling their parking lot henchman to back off. I will certainly never come to this branch again and am reconsidering my accounts with Chase. read more

I recently visited this branch to close out my checking account, my savings account, and take my name off of my father's joint account. I've recently found a really good bank - USAA - and wanted nothing to do with Chase once I received correspondence from them stating that they would no longer offer free checking (unless you met certain exemptions, which I did not.) I sat down in the next available representative's cubicle and told her that I would like to close out my checking and savings accounts and close out my participation in my father's joint account. I further explained that I did not want to close out the joint account and just wanted to take myself off of it. I explained that in what I felt was a clear and concise manner. She nodded in acknowledgment. Well, she then proceeded to close out my checking account, saving account AND the joint account. I had to stop her when I saw her filling out a third withdrawal slip. I had to remind her that I only wanted to close out *my* checking and savings account and keep my Dad's account open for him, but just take me off of it. She replied, "I didn't hear you say that. I thought you wanted to close out all three accounts." I very politely told her no and that I was sorry if she had misunderstood me. She nodded her head and said nothing. Fine. Whatever. Bad day? Shitty job? Sure, I get it. I let that one slip. She continued to close out the two accounts I had originally requested be closed out, gave me a check, and I was on my way. Why am I writing this review? Because of the following: Flash forward exactly ten days. I log on to Chase.com and see that the savings account was not closed out. Nope. It still had a penny in it. A freaking penny. She had done a "withdrawal" for the full amount minus a penny. So, I looked up the different savings accounts Chase offered, and saw that I would have to maintain a balance of $300 to not get hit with fees. Are you serious? I called the 1-800 number, immediately got a representative (no wait time, wow), and had him close out the account. The way it was SUPPOSED to be done the first time. To add further insult to injury, that joint account I mentioned earlier? Welp, it's still a joint account. I was not taken off of it. Lastly, I have no idea if leaving that penny in my account was an honest mistake, or if she thought it'd be a fun way to f**k with a customer that day. Either way, she sucked big time, and I'm so glad that I no longer bank there. read more

I always go to this branch, is fast, employees are super helpful, never experienced anything annoying or long line or not polite customer service. ... until this morning! Can you guess what is for me the most annoying experience ever while trying to take care of my financial assets at a bank branch! ? Telling you: A NOSE IN THE AIR TELLER with a real UNFRIENDLY ATTITUDE! next time I gonna stay on line still when it's my turn if KARLEE is gonna be the one saying "next one" Suggestion : if you are a happy individual just trying to pay some bills and take care of your money do the same! Avoid this young lady short patience attitude if you want not to ruin your morning. Life is already challenging and bills are not always a happy ending so i certainly can say that WE DO NOT need bad energy! Still my favorite chase branch, they are awesome.... read more

I come to this bank all the time because it is near my house. The service is usually really good and friendly. I would say that if there is a long line it tends to move pretty quickly. There's plenty of parking and three ATMs. One ATM is around the corner. This bank is spacious and even has a waiting area if you need to go see one of the reps in one of the cubicles. read more

Someone got a hold of my card when I was without my pants a month ago (Pantless Train ride circa Jan 9, 2011) and so I went through the "fun" of cancelling my card and then recently getting 3 charges reversed as said douchebag valley goer (charges were done in Encino and I live/work in Culver) enjoyed themselves at my expense... temporarily at least. I went in promptly and had things taken care of on my lunch hour today. Wil assisted me with it and was an absolute sweetheart making sure that I will get a new card reissued to me before my trip to igloo town to see a boy that warms my heart. (/end cheese) I've never had a bad experience with this bank ever since it changed over to Chase. I think the horrible woman that used to work the Merchant line went bye bye when they changed over. Easy to find. Tons of parking. Atms right up front for those that are going to S&W across the street. If I'm going to a local branch, this is my stop. read more

I went to visit the Chase Bank at 9801 W Washington yesterday. I am not a preferred member, just someone asking a question about a Chase transaction years ago. The manager, Luis Sanchez, was courteous and professional. Within a few minutes I got the answers to my questions as well as options on how to handle my situation. I am very pleased with the customer service at this bank. read more

I am a long-time Chase customer - several of my mortgages are with Chase since I chose to do business with them, and I have several credit cards with them as well. I also have recently visited them regarding moving my investment portfolio to be reviewed and potentially managed by their Chase Private Client division (JP Morgan) after they contacted me. The problem is that I got a $15 ticket in their parking lot. During an afternoon visit when their parking lot was almost fully vacant, my son and I decided to pay a visit to Chase to learn more about what they can offer in their investment services section. My mistake is that my mom is in the hospital across the street for several months and my son and I wanted to bring her a vanilla milkshake - the only thing she can digest, before meeting with the bank. On our way to the bank we stopped and picked up her shake, parked in their lot, and then ran up for a few minutes to bring her milkshake and then returned to the bank to talk with their investment person. Well... to my surprise, upon returning to our car, we saw a little pink ticket on the windshield. Their private parking lot decided to give us a ticket because we left their lot for a moment. I spoke with the attendant hiding on the side and asked what the ticket was for. He rudely said, "I saw you leave and if you leave you get ticket." I assured him we were gone for only a bit with full intention of coming back to the bank, but he couldn't care less. He was very disrespectful in how he spoke to me and my son. I went with my son into the Chase Bank and waited to speak with the manager, Maria Salazar. I explained we parked there for a moment and were returning to the bank, but received a ticket. Maria was very proud to declare that she was the one who had the parking signs made even larger. After speaking with Ms. Salazar she didn't care if I was a customer or not or whether our intention was to return back to the bank to do our business. She said we got a ticket and we had to pay it and that was that. Problem: Their parking sign did not include pricing for parking nor any notification that we would be charged for parking prior to 6PM on a weekday - it simply states "Paid Public Parking," which I'm pretty sure is illegal since it doesn't state any pricing whatsoever. If the charge for the ticket was more reasonable than the $15 we would have been a lot more understanding and just paid for the parking and moved on to our banking business at hand. Also, the front sign in their lot states, "Reserved Parking for Bank Customers Only" and the parking sign directly in front of our parking space states, "Reserved Parking for Bank Patrons Only." We ARE bank patrons. The two different messages on the signs contradicted each other and created confusion as to what was allowed. Is a bank patron allowed to park there or not? Why does the sign say we would be charged for parking after 6PM, but I am getting "ticketed" at 2PM in the afternoon on a weekday? I would have expected the Chase Bank in Culver City manager to be more accommodating to a loyal long-time customer and less cynical in how we were treated. The manager just didn't care if I was a customer or not - all that mattered to her was that we got a "ticket" and we needed to pay it. The bank should definitely have more consistent signage as to what's allowed and what's not allowed when parking in their lot - there should definitely be signage stating that you can expect to be charged $15 if you should park, leave for a few minutes, and then go to the bank to do your bank business. Overall the experience was aggravating, and very embarrassing. I am glad that I learned how Chase treats its customers before handing over my Roth IRA, stock portfolio, and other investments to them. I'll definitely be taking all my banking and investment business elsewhere where my patronage is appreciated and where I'm not "ticketed" in my own bank's parking lot. read more

Chase Bank - Beware of their parking. They ticket your car if you should happen to step off the curb from their bank property for a moment. - Banks & Credit Unions Near Me - Culver City, California

Love this location, it's within waking distance of my house & the staff are always so sweet & helpful. There is usually someone to greet you & open the door. Definitely a great bank /location. read more

I parked in the parking lot of this bank this morning to make a simple transaction inside the bank, then ran some quick errands in the neighborhood that took me no longer than 45 minutes. When I returned, I had a $60 parking ticket that was called in by the bank. This Chase should consider not calling parking enforcement on their customers. The management here are clearly sad, pathetic people with nothing to do on a slow Columbus Day morning other than police their expansive and mostly empty parking lot and have fines levied by the city against their patrons. read more

Chase Bank - La Brea/West Hollywood & Culver City Branches I have never heard of a bank, until today, charging an issuee of a check, $8 to cash the check ,despite the fact that the Account holder of the check is a Chase Client and issued from it's bank. Chase stop deluging me with offers of $200 to $600 to open an account with your bank. Chase is robbing poor people who don't have accounts and passing it on to others offering their money to open an account. Bad business!!! You should be ashamed of yourself Chase and any bank that charges!!! Moreover, not good customer service either!!! CITY NATIONAL is the best and they certainly don't charge $8 to cash a check. That's how good business is done. I will remain forever loyal to CITY NATIONAL. read more

I have been going back and forth with Chase via phone and visiting 2 separate branches to figure out what was happening with my account that had been frozen for over 2 weeks. Today they ended up closing the account with no notification, phone call, email, etc. They are now sending me a cashiers check with my account balance 7 days after rent is due for my apartment. I have had absolutely no help and no one seems to be the "decision maker" no matter which avenue I go through. Will not be opening a new account with chase. read more

Philip Perez, helpful, kind, and understanding. Helped me with an issue on my account with fraudulent activity.

Be aware that their parking policy! It's like a shit! This man even gives you a ticket even you are a customer. And they will told you that the sign isn't correct! What a fxxk parking policy of chase bank! They even don't care about this! read more

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I have been attending this branch for years. I came on the weekend a little more than month ago and met loan officer. She was very friendly and asked about my rate on my home. She refinanced my home and consolidated my debt for a Low mortgage rate. She now is helping my sister purchase a home. Find Robin Glover Mortgage loan officer. Very Good. read more

So helpful with a theft/fraud issue. Thank you for being comforting in a stressful moment

Don't understand the negative reviews...decent parking lot, plenty of ATMs outside, and friendly tellers inside. And on a Saturday there was nobody there. read more

I had to go to the bank on Sat and I knew it closed at 4. I got off work at 4 and I work like 7 min away. I fugured Id still try to see if theyll let me in. I got there at 4:08 and the door was still open. The csr was so nice and she told me they wait a few minutes before they lock the door. I was so happy!! read more

I bank at Chase and I love this location. The staff is particularly helpful and friendly here. If you need to open a business account definitely ask for Rafael. He always goes above and beyond to help you. read more

I came in on a Saturday afternoon at 3:30 to open an atm card account for my daughter. I signed in and was greeted by two persons working there. At 7 minutes until 4:00 a staff person asked if I was being helped and I said no. She asked what I needed help with and I told her. She then let me know what time it was and that there wouldn't be enough time for her to do this properly and suggested I come back on Monday. So I left. I'm always really surprised when these things happen. I find it very disrespectful of a customer's time. When I used to work with the public, we always served everyone that got through the doors before we closed. Really poor service. Too bad. Makes me want to change banks. And maybe I will. read more

Love it here. You walk in and there's always someone at the front desk greeting you. Yesterday five tellers and nobody in line. Had to go to B of A down the street to pay a credit card bill. Four people in line and one teller. After ten minutes and asking the lady behind the desk if there was anyone else. "We are short handed today". Left and went to another B of A. read more

Awesome customer service here, friendly staff. Tiffany Lew is so helpful and patient.

I came to this location after getting off at 530pm and was help by a personal banker. Alot friendly than the one in venice. I am satisfied coming to this location. Great customer service. read more