I normally rate eateries but this experience with this business deserves some Praise! I inquired about some life changing financial challenges and the women in the office were understanding and patient. You know sometimes I'm moving so fast through life; who knew a phone call would slow me down and point me in the right direction Shot out Dominique and Stacy! read more

They froze my account because of a mishap from one of my employers in sending a ACH deposit. Instead of investigating the situation, or trying to correct the situation with the sender, they froze my account and took back the payment that I worked hard for and needed to pay rent and bills! As of right now, they are lucky to receive a star as I am still stuck in this predicament that I had no control over yet am the victim of!!! read more

Signing up is a mess I had to deposit my money then it never went through and I had to call my bank to get it withdrawn, and I regret doing all of this read more

I have already closed all my accounts with them due to horrible customer service but i still have a car loan with them, so TODAY. Today was the most stressful experience I have ever experienced at a business. I went in to make my payment which I was already dreading because it's always something. But TODAY? I hand them a a few hundred dollar bills that I just took out of my other bank less then 10 minutes ago. They tell me one of the $100 bills is fake!!!!!! I'm like you got to be kidding me. I just got those bills from CITIBANK. "Here's the receipt of it right here", I said. I show them my citibank receipt. They are testing it and its the same color of real bills. The manager is going back and forth telling me it real, then it's fake, then it's real. She's saying she has to keep my $100 but can't be used to make my payment. I'm distraught at this point. I call my bank and I am yelling at them telling them they gave me fake money. Then the manager at First Ent says ok we can accept it. I am sooooooo disgusted with this bank. How are these people in charge??? You work at a bank but can't tell real money from FAKE???? Do you understand how stressful that is to be told you just gave A BANK FAKE MONEY??? Isn't that a whole federal CRIME??? read more

My new debt card cvc was only two numbers. It's supposed to have three. Lol! No worries, I made an appointment and stopped in the next day. My appointment was with Stacey. Not only did she apologize for the defective card (the card printer being repaired) she ordered me a new replacement card. Also while I was there, she helped me with setting up my direct deposit and online login. Stacey is fabulous! I have had online banking in the past but I like to have my banking relationship with a real location with a real person. And there's free parking in the back. I'm in my happy place! read more

8 years later and I'm still with them, still experiencing the most outstanding service ever!! I financed my car with them a year ago and it was the easiest and most thoroughly professional transaction I've ever experienced with financing. Such a truly outstanding CU. Love! read more

CREDIT UNION FOR THE INDUSTRY If you work in the entertainment business, this credit union can be handy. I used to go to the branch in Museum Square, but unfortunately, that was closed ages ago. Now, I occasionally make the trek to Culver City where it is easy to find street parking. There always seems to be a line of people here no matter what time I come, but they do have lots of free snacks and water. I could never access my account online, but that was finally straightened out over the phone. Out of curiosity, I asked if they had any promo rates for CDs. When the male employee mentioned they were offering 5%+ interest, I was excited. I hate doing any significant banking online, so I drove over to open a CD in person. Even though there was a couple waiting, one of the female employees took care of me immediately. The whole process took less than 10 minutes. I give them credit for a smooth transaction. read more

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Do not ever go to this credit union. This branch is particularly poorly run by little whiny kids who can't bring accuracy into their jobs. The employees are untrained, and fiduciary incompetent on multiple occasions, over and over again. (like leaving with a $45,000 check that WASN'T SIGNED, which means it's UNCASHABLE WTF????) I emailed a copy of that to Steve Owen, the CEO and NEVER heard a word back. THAT'S HOW MUCH "YOUR STORY MATTERS", their marketing slogan. I guess he was too busy cashing his yearly paycheck of $824,765. For the last five years, I have contacted them to share my experience that they are MEDIOCRE.. And NEVER hear back. They have NO clue who the union workers are that they attest to representing. I told them that as a crew member if I showed up HALF as mediocre as these employees, I would have been fired and sent home! read more

Terrible service. I work in the bar industry and apparently this credit union has instituted a new policy where they won't accept ripped bills of any kind even though the Federal Reserve clearly stated they are acceptable if more than 50% of the bill is in tact. (For clarity I've been bringing in bills for over a decade and never had this happen before.) This credit union used to be great but they've been slowly getting worse and worse over the years and it's time for me to go. read more

First Entertainment Credit Union - Banks & Credit Unions Near Me - Culver City, California

There is a reason that I have been with this bank for 30 years. The one time I had an issue with them recently, they personally phoned me afterward and resolved everything immediately. Now THAT's service! Thank you. read more

Worst place to get a car loan. I've had to contact First Ent 4 out of 5 payments. You pay, it doesn't not automatically go towards your monthly payment. I had to call to have them fix that. The last problem... setting up the payments weeks in advance and it still hasn't gone though. Now it shows a late payment. It was never late. I'm horrified at what this bank is willing to do to repossess your car. As if they aren't making enough off their customers; they are clearly trying to set people up to miss payments. This bank cannot be trusted. I wonder how many cars they repossessed that likely had the payment made but the borrower didn't notice that their payment didn't apply to the monthly bill. Get a loan here at your own risk. read more

I would like to thank Tucker St. Clair at the Sony lot location. I had to do a very complicated procedure over video call as I no longer live in L.A. Tucker guided my through with the utmost care and patience. He went above and beyond the scope of his responsibilities and deserves an excellent review. I rarely take the time to do this so trust me when I say he is the best. read more

DO NOT DO BUSINESS WITH THIS CREDIT UNION!!!! ZERO STARS!!! My 84 year old mother, who just lost her husband of 57 yrs a few weeks ago and, needed to sell a car he/she no longer drove. A potential buyer who is a member of this credit union made an offer, but said the credit union needed her to be there in person to do the transaction. Okay, no problem...but then later that day the potential buyer was told that we would have to go to the DMV to get the title re issued with just my moms name on it since my dad had passed. I told her no we don't have to do that, because the title reads his name OR her name it means either can sign the title for sale, so we don't need both signatures. She called them, but they pushed back, so I sent her a screenshot of the CA DMV website page where it states it clearly. Again they pushed back, so I called this credit union to explain it and to find out what other requirements I would need as it would take a lot of effort and time for me to drive my 84 yr old mother down for this appointment and I wanted to make sure I had everything in hand for the deal. Not being able to reach anyone at the Culver City branch by phone, The "Loan Officer" for my potential buyer, Stacey Sulub, was off that day so that day, so I called their 800# and spoke with an agent who took all my info down and sent a message to someone in their customer service department. I got a call back at 4:45pm that day from a CS agent who confirmed I didn't have to change the title, it was fine with one signature. And she said she would email the Culver City branch, and have the manager call me to confirm what we needed to bring, and the appointment scheduled. The next day at 4:50 pm I got a call back NOT FROM THE MANAGER, but from Marcia Vilamio, another Culver City branch agent and she could not tell me what I needed to bring to the appointment, but said she would email the original Loan Officer, Stacey Sulub, and have he call me first thing tomorrow. I explained my situation again, and said the potential buyer scheduled a 2 pm appointment for us, we have to drive 2/2.5 hrs there, please tell her I need to know exactly what I need to have with me for the transaction. Stacey did call me at 10:15 am the next day and told me I needed to bring my mom to sign the paperwork, the title, an original death certificate for my dad, that is all. So we get ready and drive down there. An hour and 30 min into the drive and Stacie calls me to and says we need to bring a copy of the recent smog certificate. I tell her we don't have one, the car was smogged in October and they have to use a regulated agency to have the certificate emailed directly to the DMV, I said but the car is registered, was in October following the smog certification so that proves it was certified, you cannot register a car in CA without a current smog certificate!! I figured we're almost there, we'll just go to the appointment and maybe we could resolve this in person. But no, when we got there they still said we needed proof of smog certification now, and we needed to go get it certified today to do the transaction. It was almost 3pm on a Friday. By now the CULVER CITY branch "MANAGER" is involved in the conversation. I gave him the bar.ca.gov website (the are the agency that regulates the smog certificate) and asked can you go online and print it out, I'll give you the plate number. He looked at me and said NO, we cannot go on to a website and print something for you!!! Now normally I am a pretty level headed person, but I went above and beyond to make sure we got all the info in advance of this appointment, so now I am just furious! I said I am done, and walked out of there. I WILL NEVER DO A TRANSACTION WITH THIS CREDIT UNION AND HIGHLY RECOMMEND YOU DON'T EITHER!!! read more

This place is a joke! I'm definitely moving my money. The only appeal is that they are local & USA based & speak English. The customer service is useless. All they ever do is put you on hold and check their "resources" and still are clueless. They won't transfer you to a supervisor.., they can't even answer the simplest of questions such as of a routing number is different for a wire instead of an ach etc... I waited over 4 hours to see how 200.00 was in my acct mysteriously Forget about filing a disputed it has to be on their online form.. might as well deal with a foreign bank. So inconvenient and incompetent read more

The absolute worse customer service. The Manager Eddy Tolentino lacks professionalism so no wonder the staff (Marcia) have no customer service skills. I closed my account and will never do business with them again. read more

I went inside the bank with my son to deposit money given to him by family and friends for his upcoming freshman college semester. Nathan helped him to deposit his money and answered any questions that he had. He couldn't have been any more professional or nicer and was very very helpful. He is definitely an asset to this bank read more

1. They are really slow. 2. The office is clean and new. 3. The staff works really, really slowly. 4. Everyone is nice but with Stepford vibes. I'm pretty sure they all hate us. 5. Everything they do takes a really long time. 6. The food at the cafe next door looks really good. 7. I can't figure out why they are so slow because they're moving their arms and hands like normal and it looks like something is happening but not a damn thing is happening except for the gray hairs growing on my head and the wrinkles forming on my face as I wait there for an eternity for someone to help me or even notice me (and I had an appointment!). read more

What has happened to FECU? I've been a member for 11 years and when I first joined I felt like this was a great institution that cared about its members, treated us with value, and offered us above average benefits. Over the past year and a half they've apparently decided their members aren't worth their time, as they don't answer the phones and don't return calls. They cut their first500 APY by 80% supposedly in response to the fed rate cut, but that's nowhere near comparable to the fed's cut. They seem to not train their staff, and no one knows what they're doing or can give a straight answer, both from the call center and in branch. They also gave us a huge runaround when my partner lost his credit card last December. Took well over a month for him to get a new one and now he won't use it because he was so fed up with their lies and failures. This branch in particular gives incorrect and incomplete information, doesn't respond to members or applicants, and doesn't understand their own systems. Such a major disappointment overall. I used to rave about FECU and recommend it to everyone I knew. Not anymore. I'm looking for alternatives for my own account and wouldn't send anyone to FECU. read more

I joined FECU in 1999 and it used to be such a great place to bank and I recommended it to everyone. But they've shut down so many branches and the ones you go to are so understaffed it's become a huge pain to do the simplest banking tasks. I cannot recommend them any longer and am looking for a new place to do my banking. read more

Not only did you guys handle that strangely, my autopay for my car payment was magically turned off the same month so for the first time in the history of the loan i was past due this month when the payment should have just paid normally. Whats going on with you guys? read more

I am not a customer with this bank but I did a job for a nice couple that wrote me a check from this bank. I brought my ID And check into the bank and they first told me I could only get $500 in cash max and the rest would have to be a cashiers check. What's the point of going to a bank to cash a check, only to receive yet another check? Secondly they wouldn't even cash my check bc they couldn't get in touch with my customer to verify. I get fraud these days is heightened but what's the point of taking a check then?! What a waste of time, and clearly a bank I do not want to do business with read more

I was turned to FECU by my union. I was ecstatic to be joining a credit union that understood my fluctuating income that comes with being a freelance employee. Getting a low interest union initiation loan was a breeze. Over my years as becoming a member it seems more and more difficult to get new accounts and loans going. I also have a business account with them and unfortunately have had to outsource all my business loans because either the approval turnaround takes forever and/or I am just not approved for the funds. I understand this isn't a big bank but it's a huge turnoff not being able to get full immediate help on business accounts/ credit cards after hours like other establishments. read more

Whenever I come here I know I'm completely taken care of. I came today because I felt that I was getting scammed by a potential employer. Long story short Violeta handled it with precise measures. I haven't a clue why I waited to come here just 2 years ago. Thanks V read more

First error FECU made was losing my HELOC origination fee check. They said they never received it, but I took a picture of it before I handed it to the Notary. What I should have done was take a picture of it in his hands holding it up to his face. DO NOT USE THE SCHEDULED PAYMENT feature on the "Digital Banking" site. The second error was making a Scheduled payment against my HELOC online. I entered it on Wednesday (6/1) for payment on Friday (payday). The website clearly said Scheduled for 6/3 (Fri) to be posted on 6/6 (Mon). What did they actually do? They processed it same day. On 6/2 my bank funding the payment says Pending. I call FECU at 10am and they say they will call their ACH department and cancel the pending payment. I get a call at 1pm and the Real Estate dept says they've received the payment and ask me what I want to do with the overpayment. I go through the story of how the transaction was initiated 2 days early and she transfers me back to Operations to confirm the ACH was cancelled. After nearly a second hour on holds and intermittent chatting, I'm told I have to call my payment bank to get the ACH cancelled. Now I'm getting cancelled payment charges, NSF charges and three different banks because FECU ACH department pulled the trigger two days early. read more

I've been meaning to join a credit union for at least a year. After totaling my car, I found myself in a financial bind. I found First Entertainment through Yelp. Honestly, they weren't my top choice but my first option was closed and I needed to make moves FAST. I went in on a Saturday morning and met with Victor. I explained to him my situation and he connected with me on a human level and it didn't feel like a sales pitch. I got a highly competitive rate on an auto loan within 24 hours and had the freedom to go to any car dealership of my choosing. They have mobile banking, free ATM access all over the area and the benefit of personalized banking suited to my needs. I'm so glad I went with them and look forward to a great partnership. read more

Great credit union with friendly, professional staff! I highly recommend them! I'm so sorry read more

I've been a member for almost 8 years, for the last year you can't get anyone to answers the phones and most branches have closed down. Horrible, horrible service. Not sure what's going on. read more

Susan Dean just help me do refinancing on my vehicles that I have loans on. Susan did the amazing getting my motorcycle paid off and my car refinanced at a lower interest rate. I am very grateful for the attention and service I was given from Susan Dean. read more

If you are not a member of a credit union, become one now! Then tell BA and Wells Fargo to piss off. First Entertainment is a great choice, especially if you're in the business and working in Burbank or Culver City. read more

Let's just say that you are stupid if you are still using banks. I have been with FE union for a year now. They are great. Awesome dedicated service around the clock and the fees are way less than a bank. Super reasonable. Credit union is the future and every day you are not on it, you are just losing read more

I was extremely happy this convenient location in Culver City is open. I normally drive to Burbank. You will be greeted by friendly banking personnel who are also patient and helpful. They are next door to a restaurant that was busy, so they may have great food. I would definitely recommend First Entertainment Credit Union! read more

Please disregard my previous review. This is not a perfect bank. When I opened my account, I started with over $250,000 here, savings and it was MY fault for not investing it properly and seeking financial advice. The people here are helping me re-establish myself in current temporary hard times. They have been here for me when I made high income, low income, and I will be sure to remain loyal because my income will return back high again because of my strong commitment to working hard. I am thankful to be offered Stretch loans and also have Direct Deposit capabilities. I love the nice security guard and this branch always offers me coffee. I plan to utilize the financial tools here and apply to future loans very soon. read more

Susan at the Culver City Washington Branch has, and continues to be, the most helpful banking officer I have ever had the pleasure to use. She understands and has always done a great job with my loan and banking needs. I actually stopped using a National Bank to only bank with First Entertainment Credit Union. Well done. And a big THANK YOU!!! read more

Had a terrible drive in from San Diego before arriving in Culver City. The folks at First Entertainment were quick and very hospitable giving me enough time to open a new account on a rainy Friday night. I worked personally with Rashad Willis, a very knowledgeable and personable associate. Made the right choice with First Entertainment. read more

IN SEARCH OF A CONTEMPORARY BANK WITH TRADITIONAL VALUES? Then, I strongly suggest that you consider First Entertainment Credit Union. First Entertainment Credit Union's roots may lie with the entertainment industry, HOWEVER, its heart is clearly devoted to all individuals. It is commonly understood that Credit Unions provide better customer service than banks, offer higher interest rates on deposits, lower rates on loans, and lower service fees. With First Entertainment Credit Union (especially the Culver City branch), you'll also receive GENUINE CONCERN sprinkled with a true desire to aid in one's wealth management. My most recent interaction with RASHAAD motivated me to write this, my first Yelp review. (I almost feel guilty singling out only one of the representatives - EVERYONE at this branch is professional and eager to assist, including, but not limited to DIEGO!) Indeed, if you seek a financial institution which is customer-oriented and focused on empowering its account-holders to accumulate financial wealth, it would be to your advantage to choose First Entertainment Credit Union -- where you'll be treated like a cherished member of the family. read more

Don't trust this bank with your hard earned money!! I've have had a checking account, as well as a savings account with this credit union for around 6 years or so. I wanted to leave the commercial corporate banks for a credit union because it sounded like a good thing for a hard working union member to be part of and to support. Many of my colleagues are here as well. Seemed like the right place. But, I don't believe that that First Entertainment offers the protection that a commercial banking institution offers. Over the holiday break someone got ahold of my account number and created their own checks with their name on it. They went to Pavilions and went on a shopping spree. After realizing this had gone down after returning from winter vacation. I got in touch with the fraud people at the credit union. They reviewed the case and turned my claim down. They honored checks that I had no idea were drafted and refused my refund claim because I didn't contact them in a timely manner. I will now pull my life savings from their bank and put in in a bank that will protect my money from fraudulent individual. As well as not tax me for their lack of security on their part. I've waited for over two weeks for them to get back to me on this. Of course I had to call back to find out how things play out with them. read more

I've been with this bank a long time. I'm a member of the entertainment community and it was a good fit. Not any more. Their customer service has fallen off a cliff in the past couple of years. They return calls days after they say they will, if at all. I've been trying to open a new account for my family trust and have been shuffled around back and forth for WEEKS now, and at one point was essentially accused of lying about the trust by the person who was supposed to be helping me. My local Culver City branch is perpetually woefully understaffed and it makes any interaction with them absolutely frustrating. I will be moving my money from this bank, and telling all my relatives and friends (who I originally recommended this bank to) to move elsewhere as well. It was a great bank at one time, now I'd rather get mouth surgery in the woods with a stick than deal with them. read more

A special thanks to both Angie and Rashaad, for the speedy service despite the present circumstances. You two are invaluable to your company. Excellent customer service is key, especially now-a-days, and that is what I got as usual. Thanks again. read more

This bank understands people working in the entertainment industry and gives great rates on loans. I am so happy that I bank with First entertainment credit union. read more

Staff at the Washington location are RUDE RUDE RUDE!!!! Manager on her cell phone!! And the staff keeps saying she's in a meeting!!! Haha this place is such a joke major attitude problems here!!! Maybe they should be retrained in customer service!!!!!! read more