What a positive experience I had with correcting a mistake I made when paying my CU VISA bill last…read moremonth. I put another credit card company's check in the envelope that went to my C&T VISA address, but with Nancy's wonderful help, staying on top of the refund situation, I was able to get back on track and have the correct payment go to the correct credit card. I have been a member of this credit union for nearly 50 years and their services have never disappointed me, but this was the first time I really needed help with the refunding of a large amount of money. Nancy goes to the "head of the class" for her efforts! Thank you, thank you, thank you!

Canals and Trails credit union is THE place to do all your banking! You will not be sorry!…read more I just can't possibly say enough nice things about this establishment and the wonderful people who work here! They take the time to get to know you, they recognize you and greet you by name when you come in, they are all very knowledgeable, honest and extremely helpful as well! I never realized just how much money these greedy profit-hungry Banksters have practically stolen from me throughout the years. I only wish I had l joined a Credit Union a LONG time ago! I'd definitely have much more money now. Canals and Trails Credit Union doesn't "fee" you to death, nor charge you up the wazoo for every single service they provide (as all the banks do)! Credit Unions actually ENCOURAGE you to SAVE your money, get and stay out of debt, and become financially secure. Canals and Trails Credit Union offers an ATM/Debit card, just about any service any banks nearby provide (well, except conning you out of your own money every chance they get), many different types of accounts to chose from and different programs available to help you be financially responsible. In the entire history of U.S. credit unions, taxpayer funds have NEVER been used to bail out a credit union! According to Bankrate.com, "Credit unions have topped the consumer satisfaction ratings in American Banker's annual survey for 12 years in a row." Here is a good article explaining the difference between banks and Credit Unions: http://money.howstuffworks.com/personal-finance/banking/difference-between-bank-and-credit-union.htm/printable

If you're not banking here you are being mistreated. This bank is the best I have ever have used.read more

Our CD was due for renewal. Being with Old Plank (owned by WINTRUST) for 5 + year, and have…read morechecking, savings, and this CD, we wanted to renew it. We spoke, in person, with FRANK MONREAL the branch manager. Other banks offered HIGHER interest rates, so all we asked was that Old Plank (owned by WINTRUST) MATCH the rate of other banks. FRANK MONREAL stated, "we don't match", so we told him we would be in on Thursday 3/5/26 to close the account, and pick-up the check. Thursday morning we went in, and were told by MARKEELA McDONALD that we could NOT get our money as today is FRANK MONREAL day-off, and he had authorize it, WHAT! ... FRANK MONREAL KNEW WE WERE COMING TO PICK-UP THE CHECK, AND THIS IS HIS DAY-OFF! .. Well, in any event, MARKEELA McDONALD did get authorization, and after 2-HOURS, we went back, picked up the check, and promptly took out a new CD with the bank that has our OTHER CD. By the way, this other CD was money ALSO taken from Old Plank (owned by WINTRUST) ... Old Plank is NOT a BANK I would recommend or trust, and judging by the other reviews, other people feel that same way! ...

US Bank in general has turned into a joke. Branches are closing down left and right. There 800…read morecustomer service doesn't know which ones are open or what their crazy new hours are. Just found out my branch was closed for a week and half do to staffing issue and this week the manager is on vacation. Their customer service was always below industry standards and now its even worse. Going to Chase......

Horrible...always slow, and closed on a Saturday? Must be observing Father's Day weekend.read more

Not another busy afternoon and the cash station machine is down.......again.....5 people in li…read moree....oh, it's after 2pm so I'm not going inside. Boooooooo Chase - you can do better!!

Nice friendly staff at this location Very helpful and…read morewanting to answer any questions I might have Nice decor in bank lobby

Don't go to this bank. They have false people scammers calling you with a total legitimate logo…read more They don't protect you. This gentleman has our Social Security numbers and scammed us over $2000. Do not do not do not do not do not go to this bank ever they're terrible. I think the manager needs a mental exam.

I've been with this bank in New Lenox since they opened. And each time I go inside the main bank…read morethe customer service is terrible. Yesterday was the last straw! I advice anyone looking for a new bank to avoid BMO at all costs.

Best bank ever all the workers are so nice I love it when they have security at the door they open…read morethe door for you. I have not no issues with my checking nor savings. Very nice and friendly place.

Branch in Plainfield, IL is the worst. You go there with a problem and the new manager I believe…read moreher name is Ana she does not help. You tell her a problem and she gives you a number to call and pretty much walk you out the door. Twice she was rude to me and my family. I told her that her power in her head will not take her far and I will not complaint but i was letting her know. She gave me her business card if I decided to complaint for me to have her name right. Twice I was treated so bad. I am so close to leave BMO and go to a different bank but I am trying to see the good and not the bad. I do not go to the branch in Plainfield anymore. 59th and Lockport!!! Sad to have someone not caring for her customers. No guidance, nothing!

I use the Romeoville branch and have nothing but good things to say about the personal service I…read moreget from them.

Extremely easy employees to work with. They made the process effortless. I was greeted with a…read morevery nice person who made my wait, which was short very nice.

We cannot say enough good things about this credit union. Sherri is amazing every time and has been…read moreso helpful in opening new accounts and making our financial lives a little easier.