Canals and Trails credit union is THE place to do all your banking! You will not be sorry! I just can't possibly say enough nice things about this establishment and the wonderful people who work here! They take the time to get to know you, they recognize you and greet you by name when you come in, they are all very knowledgeable, honest and extremely helpful as well! I never realized just how much money these greedy profit-hungry Banksters have practically stolen from me throughout the years. I only wish I had l joined a Credit Union a LONG time ago! I'd definitely have much more money now. Canals and Trails Credit Union doesn't "fee" you to death, nor charge you up the wazoo for every single service they provide (as all the banks do)! Credit Unions actually ENCOURAGE you to SAVE your money, get and stay out of debt, and become financially secure. Canals and Trails Credit Union offers an ATM/Debit card, just about any service any banks nearby provide (well, except conning you out of your own money every chance they get), many different types of accounts to chose from and different programs available to help you be financially responsible. In the entire history of U.S. credit unions, taxpayer funds have NEVER been used to bail out a credit union! According to Bankrate.com, "Credit unions have topped the consumer satisfaction ratings in American Banker's annual survey for 12 years in a row." Here is a good article explaining the difference between banks and Credit Unions: http://money.howstuffworks.com/personal-finance/banking/difference-between-bank-and-credit-union.htm/printable read more

I have banked with the credit union for over 40 years. Their previous management was very good - this dates before an expansion to include a Romeoville credit union. The new management is inept. The banking processor for the credit union failed and online services were not accessible for a 1.5 weeks. During that time, the debit cards and automatic payments stopped working. NO explanation, other than processor issues, was given. No sooner than the online banking was restored, the CEO decides to revamp the website taking the website down again for home users. That is not very good planning or management. The CEO should step down. Their bank processor should be fired ASAP. Lastly, they have the gall to send 'non-use' notice for not using the BILLPAY system, Somebody is asleep at the switch. read more

What a positive experience I had with correcting a mistake I made when paying my CU VISA bill last month. I put another credit card company's check in the envelope that went to my C&T VISA address, but with Nancy's wonderful help, staying on top of the refund situation, I was able to get back on track and have the correct payment go to the correct credit card. I have been a member of this credit union for nearly 50 years and their services have never disappointed me, but this was the first time I really needed help with the refunding of a large amount of money. Nancy goes to the "head of the class" for her efforts! Thank you, thank you, thank you! read more

I've been a member of the credit union for about 30 years and have been very pleased with their rates and services. I love the fact that I can do all my banking on line. Additionally, they have no fee ATMs in many stores in our area. Every time we've needed a loan, they've been able to give us the best deal. Keep up the good work! read more

I love this place. I love that they know you by name. Always willing to help me with anything that I need. Love this bank.

I'm not very happy with the level of customer service provided here. Setting up my accounts was easy enough but I've been scoffed at more than once because I'm not a local and I just moved here. Also, what kind of financial institution does not accept coin change? The teller watched me count my coin change so I could add it to my deposit slip and she didn't say a word about not accepting change(rolled or unrolled) until I was trying to give her the money. I truly hope the customer service improves in the future considering that this is a new establishment. read more

Everytime I call I get pleasant customer service, and they're respectful and always helpful. I've never encountered bad service and I've been banking here over 10 years. I've gotten car loans, credit cards, and christmas account. Janet was helpful with me to put me on a budget. Going with a credit union you truly get the one on one service and Canals and Trails is a perfect example of that kind of service. read more

Terrible place. They might give people loans with less than perfect, or even good credit, but they will make out like a bandit in the process, so dont cry for them. PLEASE read the fine print, and ask questions. They charge DAILY INTEREST on top of the monthly interest, so your 12% interest car loan, is really more like 19% interest. Also, they will sweetly ask you if you would like to pay weekly, to break up the payments, like they are doing YOU a favor, but actually, this just grants them more interest, and they never adjust the loan, so it never gets paid off any more quickly, due to the fact that youre paying weekly, instead of monthly. Bob puts on an act like hes a befuddled old man, who has no answers, Janet is just pure mean and nasty to deal with, looks down her nose at you, talks down to you like youre a nobody. Nancy, however, is a sweet lady. Dont let these people rob you. Spend your hard earned money somewhere else. read more

I've always have had excellent service here. My family has had accounts here for close to 50 years and never once have any of us had an issue. We've all used vehicle or signature loans here at some point and I've never had any problems or "surprises" like fees/charges. The credit union is the place to go when you want to save money (they pay better than the bank) and the general day to day banking service is much better than any bank I've seen for a very long time as all the banks that were decent are now gone. There have been times when I have had a question that wasn't able to be answered immediately but they'll find the answer and give you a call back (banks don't do that anymore). They do have online banking and an app as well so it's really a lot more accessible than it once was. It's not as advanced as the national bank apps but it's just as easy to check balances and make transfers. It would be nice to have mobile check deposit but going to see Nancy and Lorraine is actually a nice experience (and they actually know what they're doing). Parking is scarce at the building and there's no drive up window but it's certainly not enough to get me to choose a big bank over Canals and Trails. read more