This year, I worked with a seasoned loan officer, on an investment mortgage for three properties…read more Before paying for any appraisals, he set up the mortgages and had them approved by an underwriter. I was told that if the appraisal came back good, that everything should be all right and that we should get the loans closed. I paid for the appraisals, thinking that everything was going to turn out all right. The appraisal came back fine and my prospective mortgages were sent to underwriting. Prior to the appraisals, it was agreed that I would put 20% for my down payments on each mortgage. After the appraisal came back fine, I was told that I now needed to put 30% down! It was not what we agreed to. I then asked if they could at least meet me halfway and go 25%. They weren't willing to budge. They also told me that they didn't want to do anymore mortgages with me because my properties are in Milwaukee County. I think this is why they changed the terms on me.They wanted to stick with Waukesha County. They wasted two months of my time. Then, I switched to another lender and asked if they would switch the appraisals (That I paid for ) over to the other lender. They refused. They said that the appraisal belongs to them, even though I paid for them. So I ended up paying for the appraisals again with the new lender. Overall, If you're looking for a mortgage, this bank is too risky to deal with. I would find another bank that's more reliable, especially if your properties are not within Waukesha county.

Everyone at this bank is wonderful, however I was on the phone with someone who was so rude and…read moredisrespectful to me it set me off. I had a concern and she made me feel like everything was my fault and that I was dumb for not understanding how something worked. It makes me nervous to ever call again with questions and concerns.

The atm have me my money. I was so happy…read more I drove up and put in my code so that I could get $20. I withdrew the money with no fees!

I have banked at many different banks and this is by far the best bank I have ever been too!…read moreEveryone is really friendly and efficient! I have also never had to wait!

Friendly, courteous , & real help. I have a number of accounts with Waterstone and always willing…read moreto give valuable information. never too busy to service. Ryan helps making consumers accommodate to the realities of today's marketplace.

Excellent customer service, every time! I've been banking with Waterstone for several years and…read morehave multiple accounts with them. That alone tells you that I love this bank! All the employees are always very friendly and willing to help you. On today's visit, I went to the branch to fix a little problem I encountered. I have my mortgage through Waterstone Bank, and I hadn't received my escrow check, to pay my property taxes. First, I called Customer Service. They looked up my account, and told me the check was sent out two weeks ago. It must have gotten lost in the mail or something, because I never got it. The Customer Service Rep told me that I could just go into any branch, and they could issue a stop-pay on the old check and issue a replacement. So that's exactly what I did. Easy as pie! They have a small waiting area, with comfy chairs, arranged around a coffee table, a TV on the wall, that's usually got some news channel on, and a station with fresh, hot coffee. So I sat and waited a few minutes while they got everything in order and issued my new check. They brought it over to me; I had to sign one paper for the stop-pay, and I was sent on my way with a handshake and a 'Thank You'.

Wow, I've banked with Chase for almost 10 years, and have always received the best customer…read moreservice. I went to this bank to get help with 3 overdraft fees from one day caused by two incorrect transactions. The banker Helen would hardly make eye contact with me much less show any empathy. Never in my life have I felt so dirty and shamed. She refused to help me, claiming they were legitimate fees. While I was fine with one fee, 2 or 3 in one day is exorbitant. I'm very disappointed and plan on finding a new bank to bank with asap.