I came to Boat Specialists to purchase a new trailer. Not only did they have a great selection of…read moretrailers, they had them IN STOCK which is unheard of in these times. Kyle, the sales person I was dealing with is fantastic. He has a great attitude, very knowledgeable and extremely responsive. Kyle got my trailer all taken care of on the business end and then turned me over to the service department to complete the work. Everyone in the service department is top notch. This has been the only boat repair service that I've ever left happy. All of the guys in the service department are very helpful and friendly, which I am not used to when dealing with boat people. They gave me a tour of their entire facility which is new, indoors and quite large. All of their repairs seem to happen in a large, clean and fully stocked Costco sized warehouse. They even have a fiberglass shop and paint booth. This place is fully stocked with Outboards, general boat gear and everything you could possibly need. It's extremely clean and well organized. Like anywhere else that's top notch, you might pay just a little more but it's definitely worth it. Worth it enough that I was inclined to write this review over a boat trailer. If you want a quality product with quality service to back it up, these guys are definitely who you want to go to. Also, they also included a complimentary torque wrench to keep the wheels properly torqued. They'll show you how to use it if you don't know how.

*** Some parts of my…read moreexperience here? Terrific !!! Some parts of my experience here - not so terrific YMMV Purchased a new, (smaller) Zodiac as a tender Thought about a purchasing a "larger vessel" here, pivoted to another option Ventura is fortunate to have this showroom and dealer in town. . .. ...

Wandered in there to just look around. Lots of good used random marine parts. Some things were…read morepriced reasonably, although there are quite a few things that look they've been there a while with their less deal like pricing. Not sure if those items are negotiable. Good place to find random boat stuff. I ended up walking out with a used Shore cord for 40 bucks, new were well over 150 bucks

Pretty cool place. You can drop off your old unused marine stuff and they will write you a check…read morewhen it sells. Also find some hard to find old parts.

This company as a whole has the worst management. The treatment the employees are given by their…read moremanagers, to include their HR is awful. Time off is denied for employees but for managers, that's always approved. I will not support an establishment who treats their employees less than. This location has some really great employees (NOT MANAGEMENT) but employees that have great customer service but I refuse to continue and support this store who takes advantage of their hard working employees. I am taking my business somewhere else and I will be taking my concerns to my congresswoman so they can help the employees against the harassment these employees have endured.

Cannot believe I am leaving a SECOND bad review on this place, I went in the other day to pick up…read morean online order because I was so tired of driving over and being let down by how under stocked they are, first thing I noticed was the cashier Lin had a very long line and was just standing there arguing with a customer who had a question about hardware, she ended up sending him to the dollar tree next door for some reason??? After that happened she looked at me and said with a very nasty attitude "what? Can I help you? What do you want" and I told her i was there for an online order and she looked at me and rolled her eyes, she then looked at the rack they have for maybe 2 seconds and threw her hands up and said "well its not here so I don't know what you want me to do about it" I then gave her my name again and my order number and she scoffed and called over the walkie for it, mike had came over to me after about 2 minutes of waiting and asked if i needed any help or had any questions which was very very nice of him and I said I needed help with an online order, he then checked all the cubbies and even the slips they have on the side and after a bit he said he was not able to find it however he will ask someone to get the item for me, after a few more minutes a lady named Shary handed me my item and with a similar nasty attitude to Lin's she said "is there anything else I can help you with or are you all good?" And before I could even speak she just walked away. It is very upsetting how disrespectful Lin and Shery were, Mike is an A+ employee along with Alex, Mariah and Kimberly. They are the only respectful employees who make shopping there enjoyable unlike everyone else.

Needed an inflatable boat thwart insert and went to a WM retail store in CA. This part is a Little…read moreplastic adapter however WM charges $44.99 + tax! Could hardly believe so I went to the register and sales person did a confirmation price check. It is also their online price. No emergency so at that price, I'll wait. Went home and found same part on Amazon at 2 pieces for $14.99, or $7.50 per (see attached pics). I understand the need to support local brick and mortar retail and also am willing to pay a small premium for the convenience of obtaining a needed item "right now". However, this mark-up is straight up consumer gauging. Sure, they have every right to charge what they wish, but this doesn't work for me. How about you?

We were out Camping up the Coast, on a extended trip, and I knew we were going to need Batteries…read morepretty soon for our VW Eurovan Camper, not easy to locate parts. After calling several Parts and VW Dealers, with no help, someone had recommended West Marine. Brian answered the call with Professional Knowledge and Advice. I wanted to find the best Batteries, front and rear I could find, and had read. Marine, heavy duty! Batteries were the ticket! We zipped over and was impressed with the Store. Brian explained what we needed. Brian went way over and above helping us on our way! This guy is the Hardware expert you never find at normal Hardware Stores. Ask for Brian!

Customer service is always fantastic! We have few Cummins Sea Rays in Florida and this is our one…read morestop shop for all engine related products. We can a part that no one could locate even the Cummins dealer with their outdated catalogs. The updated Engine pictures and parts listed makes it a breeze find the parts we are looking for. Last night before placing my order I needed to confirm few parts and I called the store, everyone was very helpful especially Adrian. He not only pulled up all the diagrams on his computer but also went to look at an actual engine to make sure the parts I was ordering are correct. Would recommend to anyone in the marine industry, even though we are on opposite coasts the team here makes it feel like you are shopping at your neighborhood store. Thank you Adrian and the team

Amazing and EXCELLENT CUSTOMER SERVICE…read more Thank you Alex!!! so many shipping issues with FedEx. Belligerant staff, would not release my package. Alex acted swiftly to reship the same item. These guys are the best !!!!

Pacific Marine is the only place in the county i use for the boats i've owned in the past. Not…read moreonly do they work on boats brought to them but they work around local marinas from Santa Barbara to Port Hueneme in dry dock and Yachts in the slip. They are good at what they do but sometimes they get stretched thin It happens to the best of us.Its completely understandable when you're good at what you do. For anybody believing some of the trolls here on yelp, take this into consideration. businesses that are good at what they do for the most part have lines, and sometimes even with an appointment, you have to realize that you are staged in the yard or the place of business to get in the work line. Alot of times that means theres a wait.Look at most mom and pop, specialty shops that are worth there salt and tell me that I'm wrong. It's very difficult, sometimes to have a quick turnaround when you're working on stuff like marine motors even in fresh water situations. This is not normal automotive power plant riding around in ideal conditions it doesn't have a caustic environment that it is living in with heavy vibration constantly pounding every component on it. Systems can be 100% In a controlled idle location, but a few miles off shore something can happen ...would you want a mechanic to charge you for a full rewire of your boat and install new motor components everytime your in the shop for a basic service just to cover themselves from a customers frustration on the fact that your boat is 10-30 years old or more ?? Of course not! Listen i can type this up and you can totally disregard what im saying but if you want some proper testimonials go speak to locals that protect our coast lines such as Ventura Harbor Patrol, Port Hueneme Patrol , Fish and Wildlife and the Reps from our local US Navy base .I know of no other boatyards that get work from those places consistently . Sometimes the writing is NOT on the interweb wall.

Alan took care of my boat quickly and was up front about all costs. Additionally I was treated…read morerespectfully with all my questions answered. Thank you!!!

The guys at Quantum have been an absolute pleasure to do business with…read more The first purchase I made from them was a Walbro fuel pump on eBay, which they were selling at a discounted price, as it was damaged. I was inadvertently sent the wrong pump and reached out to them to get it resolved. With no questions asked, Sean was kind and gracious enough to replace the incorrect pump I received with a new one - which was far better than the one I ordered. That was something he did not have to do, but I was really thankful and grateful that he'd do that for me. My second, and more recent, purchase was last week, when I purchased another fuel pump from their store in Ventura. Once again, Sean was an absolute pleasure to talk to and he provided me with a truly stellar deal on my new pump [because the one I'd received from him earlier in the year had suffered a malfunction]. I even e-mailed him, after I got home later that day, to thank him for the deal he gave me and for his kind attitude. Despite the slight mixup with the first pump and the malfunction of the second, I think the guys at Quantum are truly amazing people. They stand by their products and are willing to go the extra mile to meet the needs of their customers, and I genuinely appreciate that. And being that they're a small business in a city that so many of us love, I think that we should all try to support their efforts at providing affordable car parts to the people of our community. On Amazon, car enthusiast sites, and online message boards, lots of people say that the quality of their products is second to none - but if you ever have the pleasure to deal with them personally, you'll see that their reputation is well earned.

Terrible Terrible Customer Service. Called them ahead of time. Told me a certain model fuel pump…read morewould fit my truck. It didn't fit. Still trying to return it and they're still jerking me around....never sent a return label.....trying to get me to exchange it, etc. I had to report them for fraud with my credit card company. I used Summit Racing instead.....awesome alternative.

Great people and service. They get you in and out quickly. Make an appointment, makes things run…read moresmoother. They also provide shuttle service if needed.

Sooo Wife's BMW needed new wiper blades , have been getting…read moresupplies at this place for over 40 years ! So Base fee 38.00 and installed for free !! Yes free BMW parts ? 89.54 and cost of install Base is always busy for a reason Thank you Bob Launius

Van and I had a small miscommunication regarding timing and scheduling for the work. He handled the…read moresituation like a true professional, even though he could have easily declined. His work and knowledge are impeccable, and I would recommend him to anyone. His welds are immaculate, and I'm proud to see the quality of his work on my skiff every day. Thanks again, Van.

From the owner: Welding and Fabrication for Boats Commercial and recreational. deck railings, anchor systems,…read moreStainless exhausts, deck accessories, Rudders.

Steve is great and has a wealth of knowledge on everything yanmar. If you can't find a part he will…read moreand if you need to know how to do something he will guide you on how to do it.

Steve is always cheerful and willing to help. He even helped me get rid of my old engine. I…read moreinstalled it myself, and his guidance was crucial. No complaints. Sorry it took so long to get out this review, Steve. Thanks for everything.