I am writing this specifically for the location just off exit 10 (Avon). What a great addition to the Bob Johnson collection. So convenient. I want to call out specifically Josh (Sales) but Id rather say consulting. He was a real delight to work with from start to finish. I understand he has not been here long but find it easy to understand why so many folks are migrating to him to help make their Chevy (or Jeep... etc..) new car purchase. It's a welcome change to feel at ease with immediate trust.. kinda like having a cousin help you through the process. Lots of good stuff here and I keep my partner in crime at bay with their free WIFI while I asked my many many questions and Goldilocks my way through the lot until I found my perfect ride. read more

Have been completely ghosted since I bought my truck. Cole Johnson is ignoring my calls. Promises were made and broken by this dealership. They pretend to care until the sale is made. Avoid at all costs. read more

Bought a car about 2 years ago. The car is beautiful, 2024 Chevy trailblazer. However, they didn't double check my VIN number, so now I have the wrong car on my title, and I'm unable to switch my car over to a different state. I've been calling for about a month and nothing has been resolved, nor has anyone been contacting me. The sales rep (Jill Bateman) has failed to answer any call, and has not been of any help either. If you buy a car, I'd reccomend checking all of the paper work and the numbers on the car to make sure they match or else you'll end up like me, having no assistance, or no help, even from the manager Steve Johnson. read more

The best way I can summarize working with Bob Johnsons in Avon is "buyer beware." I went in and drove a couple of cars. Ultimately, I went forward with a 2023 Jeep Wrangler (a really nice Jeep with less than 8k miles). I went through the typical song and dance where they told me I was upside down on my trade (and I was) and gave me a payment which was too high. So, I left. However, the Jeep kept calling me back and so I agreed to purchase the Jeep and bit off a higher payment. I agreed to increase my downpayment by $1,000 and they agreed to give me $500 more for my trade. I said "go for it!" By Friday of that week I was told (five times) that we were good to go to pick up the Jeep that Monday. In fact, they had already called my insurance company and changed it to the new Jeep. Now, Monday comes and I get a call from the sales person with a couple of questions for the credit app. I asked again if we were still a go for 4:00 PM and the response was yes! About 30 minutes later I got a call from the Finance/Business Manager who told me I needed to put another $12k down. I was like WTF! How did we get from "you can pick it up on Monday at 4:00 PM" to "you need to give us $12k more down?" And his attitude was "yea, well ... it is what it is." The bottom line is that I don't like to be lied to ... from anyone. And that is exactly what they did ... they lied to me. So, unless you enjoy a deceptive and dishonest sales experience you'd be best to avoid Bob Johnsons at all cost. read more

I have called several times about a chip in my 2023 Silverado and no one will call me back ..it's been 4 months

They just plain do no know what they are doing. After a state inspection they left cables unplugged. Oil all over the steering wheel. And this is not the 1st time. read more

We bought a used Jeep from Brandon. We were very excited until we noticed a huge oil spot in our garage a few days after buying it. We called Brandon who seemed to want nothing to do with the situation. We brought it in and they said nothing was wrong with it. We continued to have the same problem so we brought it back. This time they said we needed a power transfer unit. This Jeep only had 18,000 miles on it. We ended up trading it in and got a different car at a better dealership. Stay away from this place! read more

I have to give Bob Johnson Chevrolet West only one star. That one star goes to Izaya our salesperson. He was professional, listened, kept us updated while we waited for our car to be delivered to the dealership. We could not have asked for anything more from a salesperson. He showed genuine concern with our issues. Our problems began with the financial person, Joseph. Joseph was more concerned with selling us a maintenance agreement. We let him know we did not want to purchase and from then on it was downhill. Joseph told us that we clearly did not want to listen to him explain all the reasons why we should have an additional plan so he was not going to talk anymore and turned his back on us. We were dismissed. Not pleased when we left his office and shared with the salesperson. We left while they did what they needed to do so we could pick up the car later in the day. While we were gone Izaya talked to Joseph and the manager and Joseph denied any bad behavior. Back at 4pm to pick up the car and sign all of the paperwork . Almost done with the ppwk and finally came to the part about the loan only to find the interest rate to be higher than anticipated. We were expecting a rate of approximately 6% only to find the rate to 8.3% We justified paying the rate as we planned to pay off sooner. The next day we called Izaya and let him know we were not feeling good about how things went the day before and what our options might be. He listened and took our concerns to the sales manager, Mike. Mike called us and we explained our concerns. Our main concern was how we were treated by Joseph. He did not do his job and the manager, Mike, agreed Joseph did not do his job of going over final figures and interest rates etc. We were told that he would be having a conversation with Joseph. Mike was thinking it was the interest rate that had us feeling not pleased. It was not totally about the interest rate. It really was about not being open about the interest rate and Joseph not doing his job. It was a good buying experience soured by one person's ego. read more

Went here a few times when we lived in Rochester, and were consistently disappointed. The service guys seemed grumpy most days, and trying to get more info from them was like pulling teeth. We have a Chevy Equinox that's burning through oil, which is a known issue and covered under warranty. These guys said we had to prove it was burning through at least 1 quart of oil within 2000 miles...5 times. Then maybe they'd replace the pistons. Anyhow, we moved out West, and the Chevy dealer here made us do this only once, which is reasonable. Now we're finally getting the pistons replaced under warranty. Not sure why Bob Johnson made things so difficult. read more

Stay away !!! They don't care about customer service after the sale just bought a new 2020 Chevrolet equinox I noticed the brake rotor was severely scored service said it was fine this car has only 2800 miles on it the service department refused to replace it until I got GM involved then they were going to install the scored brake pads on the new rotor until I demanded they replace with new I have been a mechanic for over 40 years and have never seen such poor customer service this car was $30k and they argued over a factory defective rotor and i still can't believe they were going to install defective warn pads on a new rotor also the service writer walked me out to the wrong car when it was done what a screw up !! just buy elsewhere or check your car over Good !! read more

Recently purchased a used vehicle from this Bob Johnson with about 64,000 miles on it at purchase. I pick up the vehicle and realized later that night that my rear light is out. Had to go back for them to fix it within the same week (I live 35-40 minutes away). Then within a month and a half of me having the vehicle, the motor blew. I had not even put 5,000 miles on the vehicle personally yet. I had to pay for a tow to a dealership near where I live. I called Bob Johnson the day after this happened to see if they could help me out at all and I either would not get an answer or told that somebody would call me back to assist me but that never happened either. I had to continuously call them to try to get any kind of help, but I received none. The dealership I had the vehicle towed to even called them to have them try to get me in a rental vehicle and they wouldn't even do that for me. I had no car for two weeks due to this. Thankfully the other dealership has taken great care of any issues I have had. They thankfully also informed me the car Bob Johnson sold me needs a brand new battery as well. When I called Bob Johnson to confront them about this they told me they would cover the cost of the new battery AS LONG AS I TOOK MY REVIEW DOWN. I told them my review will be staying up and we will be covering the cost ourselves. This sounds a little like blackmail to me. I highly DO NOT recommend purchasing a vehicle from this Bob Johnson. Take your money somewhere else. read more

Leaving 1 star as I do at least have my new vehicle. I found the salespeople to be unresponsive over the whole process, which drew out the buying process considerably. More recently, the dealership failed to register my car on time despite several inquiries to the dealership noting I had not received it (with no response). 45 days in, I still do not have a registration. In the end, I am happy to have my vehicle, but the experience left (and still leaves, as I have a few outstanding issues not being resolved) much to be desired. Unfortunately, I would not recommend purchasing here and will not purchase from them in the future. read more

Was rushed into a deal. They called the next day with different terms than we had agreed to. I told them I needed to talk to my wife. I received 7 calls over the next hour asking what my deal was. I emailed them telling them no thanks. They kept at it so I called and explained. The salesperson hung up on me mid sentence. Stay away! read more

I was surprised by the behavior of the manager at the Lakeville office. A few days ago my wife and I went there to look for a car that she liked. The price was 14,000 and I offered 13,000 for it, but the manager would not budge. So I told the sales person to tell the manager that I would split the difference and pay 13,500 but the manager still would not budge. Of course I would also be paying sales tax of 1500 which would have brought the car up to 15,000 after all this the manger still refused to budge. He would rather keep the car among dozens of cars on the lot than to sell the one car. Can you imagine not taking my offer of buying the car, he would rather keep the car which likely will sit on the lot all winter long in the spring sell it for less. Sometimes I wonder where they get these managers He doesn't make sense to me, why hang on to a car when you could have sold it for 500 hundred less? read more

bought a 2014 chevy silverado from these clowns and regret it more and more every day went to have truck undercoated and was brought to my attention that the rocker panels are completely rotten through i never noticed but i put my trust in these people and now BOB JOHNSON in lakeville will not call me back i am so angry 30,000 dollars in a truck that is a rust bucket stay away from this place NEVER buy from here read more

When it comes to buying a vehicle the salesman are awesome to work with and I would 100% recommend you do so! However the service side is garbage. I have brought in two different trucks just to have some recalls taken care of. Both times they have come out of the shop with sensor issues on what the recall was. They told me both times it was not there fault "sometimes the sensors go bad at weird times" wanted me to pay about 850 dollars total for the fixes. Service manager was not easy to work with at all. Told me to bring the truck back in and they will look at the truck for free, then ended up charging me 107.00 when it was in the shop for 25 min. read more

I spent $575 on a service contract . They never paid anything they owed . Its been 3 months . They keep telling they will pay but never do . I talked to 4 different managers . Now maybe I will have to go to small claims court . What a waste of my time . read more