1 star for the guy at the counter, 5 stars for the mechanic…read more My husband made an appointment a few days in advance for 5 PM. We were concerned when we arrived because the bay doors were closed and there was only one car in the parking lot. I had also booked an inspection via the website the week prior, but my appointment was canceled due to the technician not working during the time I scheduled it. (This issue was resolved, and they squeezed me in the next day.) We arrived 15 minutes early and saw that the employee working the front counter was sleeping in a chair directly across from the main entrance. My husband and I talked for a few minutes, hoping to wake him up, but he remained asleep. Eventually, my husband walked closer and said "excuse me" a few times--still no response. At that point, we were genuinely concerned for his well-being. After raising his voice slightly, my husband finally woke him. He asked if anyone else was there, and we told him no. (The bay doors were closed, and we weren't about to go through a door labeled "employees only.") He half-heartedly blamed "PJ" for us not being helped, but it was clear he was the one responsible for the front desk. Once he found PJ--who was literally just in the back of the shop--PJ quickly got to work. It took him about 10 minutes to find and patch the leaky tire. We spent more time waiting for the receptionist to wake up than we did getting the actual repair done. Overall, we were disappointed with the customer service but very thankful for PJ. We will not be returning or recommending this location to anyone. My suggestions: 1. Replace the employee who was sleeping at the counter. 2. Fix the website so that: * Appointments can only be booked during timeframes when the correct technician is available. * Booked appointments appear properly on the employee side, so that even if someone is napping, they have a chance to wake up before the customer walks in.

An overall amazing experience and service with Craig and his team. Came in a random Saturday with…read morealignment and tire issues and they took care of us right away and got us on the road. Their kindness and service was much appreciated!!

Paid over 1k dollars for new tires. Brakes and rotors. Only for the tires to wear out less than a…read moreyear. Did my own tire rotation. But because I didn't take it to them they couldn't prove the tires were rotated. Rotors were never replaced. They shaved down my old ones to make them look new. Why would I take my truck there to get my tires rotated when I can do them for free ? Guy at the front desk was a total Ahole. NEVER again going back to this place. Messed up my alignment as well. Didn't bother to put anti cease on the brakes between the rotor and the hub. It was ceased on so bad we had to use a sledge hammer to get it off. We live in NY. Everything rusts QUICK. Awful. Just awful. Maybe because I'm a girl they think I'm stupid. ‍

Excellent service and customer care. I am a small camper dealer 100 miles away. Brandon got my…read morecustomer from his area scheduled quickly and efficiently for a New York State trailer inspection. Made both my customer and my affordablecampersplus.com business very pleased. Wish I operated near by to do business there daily. Rock solid after only a five minute phone call. Much appreciated. Smitty

I brought my 2013 Ford Edge to Kolb Family Automotive for multiple electrical issues including…read moreclimate control problems, windshield wipers not working, an airbag light, and service advance trac warnings. Their online scheduling system originally booked my appointment incorrectly for 4/2 instead of 4/3, but they did agree to still look over the vehicle, which I appreciated. After diagnosing the vehicle on 4/3, they contacted me with recommended repairs and I approved the work. My vehicle remained there for over two weeks and I picked it up after hours on Friday, 4/24. Immediately after pickup, I realized several of the original issues were still unresolved. The windshield wipers still did not work, the airbag light was still on, and later I discovered my backup camera no longer worked and the ambient temperature display now only showed dashes instead of a reading. I texted them that same evening regarding the unresolved issues. A few days later, I was told the wipers had essentially been forgotten about after another repair was completed and that the airbag concern was not something they worked on due to liability reasons -- something that was never communicated to me upfront despite being one of the main reasons I brought the vehicle in. The only repair that appears improved are the brakes, however now the vehicle shakes while braking. I can finally turn the heat off, but now my AC no longer works either. What was most disappointing to me was the lack of follow-up afterward. I sent a respectful message explaining my concerns after picking the vehicle up and never received any response. At that point, it stopped feeling like an honest mistake and started feeling like my concerns simply were not important. I understand older vehicles can be difficult to diagnose, but after spending a significant amount of money and being without my vehicle for over two weeks, I expected better communication, more thorough follow-through, and confirmation that the original concerns had actually been resolved before returning the vehicle. Overall, I left feeling frustrated and disappointed with the experience.

I could not be more satisfied with the entire team. Great service from start to finish. The price…read morewas more than reasonable. I had my car back in less than 2 hours, awesome job guys. I would recommend Kolb Family Automotive to family and friends, and anyone having issues with their vehicle. I know they will be my choice.

I shopped all around for a set of tractor tires in my Syracuse area. I found it was well worth me…read moredriving 100 miles to Sloat Tire . On the phone " Mike" was very professional , gave me an OTD price that made it well worth my while to make the trip out. When I showed up they were all ready for me and true to their word. Highly recommended.

Thought I'd start local and a stopped for a tire quote over the summer and spoke with Mike. I was…read morelooking for new tires and or rims by winter. Mike took down my info and looked at my vehicle. He said he would call me later that day as he was busy. He called days later asking if I'm still looking for quote. I was taken back because he was supposed to be working on prices and options. He then asked some more questions and said be patient. Never got a call. I went to another local dealer and am happy.

They did an Excellent job helped me out, dropped my car off and picked it up only 2 hours later…read moreReady to go!

Paid top dollar for a minor brake repair. Service manager claimed they couldn't repair properly…read moresince it was was way over their expertise. If you like paying, then having to do the repair yourself, this is the place to go. Trying to reach anyone one with any authority is like trying to reach OZ. 11 August 2025, I was eventually contacted by Bob who is a regional Manager. He apologized that the repair was not fully corrected at the visit but he did make things right after our discussion. That's a huge positive, so it all worked out acceptable in the end. Thanks...

After the flubbed appointment at Mavis Tires (3-4 hour wait with my appointment time scheduled), I…read morefound Sikes. The two brothers helped me out, price matched my Mavis tire estimate, and had me up & back on the road in about 1/2 hr. they were pleasant, I wasn't uncomfortable being female. I would highly recommend this location to get your tires in Batavia, NY. They now have a new customer. Thank you again !

From the owner: Your One Stop Shop For All Your Car Needs…read more SEI Tires Warehouses is a premier tire shop serving Batavia, New York, and the surrounding areas. We offer a large selection of retailers' new name-brand tires, including Goodyear, Michelin, and Firestone. Whether you need passenger car tires, light truck tires, trailer tires, or snow tires, our expert team will find the best tires for your shop and keep your clients happy.

*Reposted from business website by original poster because these things take time to write!…read more After hitting something big on I90 while on vacation, we were directed to Fox Tire for help and we are so glad we were. Not only did they replace our wheel with an almost exact match on our 14 year old car, they straightened our bent rim so that we could try using it as a full-sized spare once we get home. They were friendly and helpful and we felt in very good hands. In about 1 hour, they found, mounted and balanced the new wheel, straightened the old rim and sent us on our way. So straightforward and honest - they were looking at every option to keep the price down and get us the best value. These guys know their stuff and I would highly recommend them!!

I've been coming to Fox tire since 2006 with my ford explorer & then all 3 of my Chevy trucks, from…read morethe 07, to 13 & now the 21 & work trailers are brought here for tires. They have always given me the absolute best service & prices for the tires. I tell everyone I hear asking for an economical tire place to go to FOX. I will always support this businesses

Sincerely wish I had looked closer at reviews. Took our truck there. So much greasy stuff on…read morefloors our feet were sliding. Not to mention the grease on anything that touched the floor. After the detail I found something under the passenger seat, looked like dried vegetables. This had to be from previous owner, so never cleaned under the seats. Specifically asked for seats to be cleaned front ones looked okay but back looked worse than when I dropped it off. Windows streaky. Dirt on tail gate. Not impressed at all. We will not return.

We trust these guys with not only automotive, but with all our basic UHAUL rental needs, the…read moreservice is quick, professional and fair and as a added bonus the communication between mechanics, sales/rental reps and customer is outstanding. It's also a HUGE plus that almost everyone that works here also volunteers their time as Firemen.

Chesleys automotive is a top notch service in Batavia NY, they are one of few places open until…read more6pm! Also open until 5 pm on Saturday! These guys got my family out of a huge jam. We went in to a giant sink hole. Our suspension was busted up big time . After we got towed ,Storm and Adam were nothing but helpful and extremely professional during our tough experience. We were 4 hours from home and needed to get there ASAP. We discussed the issue at hand and worked together to come up with a plan moving forward with the experience. We discussed types of parts . Quality vs lower budget parts. They will work with you if you are on a budget. Speak up and communicate with these guys because they are quality people worthy of your business. If I were in Batavia,I would cherish these guys because they're a local mom and pop shop! In a world where we are swallowed by corporations,you guys in Batavia need to support your local families. Hands down one of the best shop experiences I've had in the state of New York. Storm and Adam got the job done and we were on the road just in time to get back to our normal lives. I can't say thank you enough to the guys there for your expertise and help. Thanks Frank

Excellent! one of the few shops that weld…read more.. Great people! They are looking out for your best interest