They are incredible in their customer service! And the most recent return experience I had was…read morefabulous. Highly recommend them!

I brought my daughter here for a little shopping trip, we looked at clothing then moved on to…read morebikes. Her birthday was coming up and I wanted to get her a strider bike. I had her stand on one to check out some measurements. The bikes weren't put away, they were just stacked by boxes in the corner. My daughter stood on one for a minute--I was standing right by her and giving her my undivided attention. At this moment, an employee (older man, white hair) walked by us and rudely said "no riding in the store." And kept walking. Not "can I help fit you for a bike?" Or "can I help you find the right kind of bike?" Not even a "please". I don't expect everyone to adore my kids, but I do expect people to be respectful to them and them to be respectful to others. REI will never get a single dime from me again. This is the second time I've had an unsavory experience with the same employee. I don't understand how it can be difficult to treat people nicely, I can find much better customer service and better prices at Target.

Good customer service. Lots of great mark downs! A little messy but overall good experience. Love…read more5.11

5.11 Tactical Clothing is a high quality, outdoor style line of clothes which is characterized by…read morelots of cargo pockets in the pants, very durable cloth, and robust construction. I have practically lived in my pants since the pandemic and felt it was time for some new pairs. Even though somewhat frayed in the cuffs mine still have lots of life left. There is a large variety of styles which can be confusing (at least for me) so it is nice to have brick and mortar store to actually look at the products and try them on. This store is well stocked and the staff were helpful in pointing me in right direction to find what I was looking for. I ended up buying four pairs of pants. The store is located in a shopping center at the North West corner of the intersection of 494 and Lyndale Avenue South. Parking is abundant.

What a great little store, packed with outdoor stuff. I came in here with my son looking for a…read morebalaclava before we went snowboarding. I remember asking someone and they said just under the canoe, and there were half a dozen hung up on the ceiling. lol. They have a great selection of winter clothes. The clothing errs on the boomer side of things, but the coats, ski/snowboard pants, gloves, hats, etc. are really well represented. The kids section was excellent. We had a variety of balaclavas to choose from. We got what we needed and we were on our way.

We have purchased ski equipment and ski gear from Hoigarrd's for many years including all new ski…read moreequipment for our almost 14 year old this year. My son was finally able to ski yesterday with my husband after being medically sidelined for a couple weeks. Anyway, they were on the ski lift after their third run when my son/husband noticed my son's skis were chunking apart all along both skis. My son had not crashed. My son is an advanced but cautious skier and with my husband the entire time. They were at Wild Mountain doing first season runs. Nothing wild about it. Anyway, when they returned I took the skis in as clearly there was a product issue. I was greeted by John in the ski department. I was, undoubtably, frustrated as my son had ski plans for today and starts school ski club Friday. John made a rude comment about me being frustrated and how "kids banging their skis together cause that kind of damage" that immediately put me on defense. My husband and son arrived at 10:45am and I had received a text about the skis falling apart by noon. I again repeated that they had only completed three runs and asked how that was possible my son damaged the skis. John continued to blame my son for the damage. Now my husband is a life long skier, I took skiing up as an adult, and if anyone should have damage to skis it should be me. My husband was floored as to cause as he has never seen skis do this. The manager was brought in and agreed to take the skis back, replace them and bind them (thank you) but that is where the only positive customer service ended. John came back to have me sign a release for mounting and kept going on needing to talk to my son about knocking his skis together (because that is what happened in his opinion) and would not let it go, again and again, even after I again stated this was noted after three runs, first season runs, at Wild. I finally asked John if the entire interaction would have been the same had my husband been standing there instead of me. John continued on. The manager stepped in and told John to give it a rest and he still didn't want to stop. I appreciate the quick turn around help from the manager but the front facing customer service was horrific. Hoigaard's lost a customer last night.

UPDATE: After seeing managements response, I emailed the address left on the response and guess…read morewhat....? NO RESPONSE. This place is horrible. I've never been so disappointed in a business. Dropped my AR15 off two weeks ago to get it cleaned and sighted in. Picked it up two hours later and it has scratches all over it, and on the scope. Called the store 3 times, talked to someone else each time. Nobody ever calls back. Manager doesn't call back, GM doesn't call back. They clearly do not stand behind their brand or business. If you buy an expensive gun, DO NOT bring it here to have any maintenance done on it. Take it to Cabella's where they're professional and actually address the situation to try to make it right

Stumbled upon a gem. Was looking for a place to get a crossbow restrung and had never even heard of…read morethis store. WOW. It puts most outdoors retailers to shame with its inventory and huge selection of products. Prices are very fair and overall it is a new favorite of mine.

They have the best customer service and high quality products /gear. This is my go to place for…read moreall our outdoor needs because the company stands behind it no matter what- highly recommend

We came in there with the family looking for long underwear and a puffy winter jacket for my son…read more I know, toddlers quickly outgrow this stuff after a year and this stuff is expensive, etc. However, for some things, I like to get durable quality. The puffy jacket somehow holds up to my son tearing up playgrounds, climbing all over stuff, rolling around, and generally beating up the coat - and it keeps on going, looks as good as new. So, I am ok with getting another when he outgrew the last one - which is still in great shape and we can re-use for his little sister. Also, we like coming here because the staff is very knowledgeable and helpful finding the right product, the right size, etc.

THIS STORE IS NOW AN OUTLET…read more OMG you guys, I wandered in just to admire the rainbow backpack wall, bc I've somehow fallen under what hypnosis they are putting on so many of us. And sweet hipster Erik (I'm sure he spells his name with a K) told me about how about 50% of the store is now outlet. (not the backpacks. SIGH) So -- that fleece that used to be like oh hell no I could never spend $300 is now $120 which feels like an ok price. And the tshirts are probably still too $$, but maybe as a treat for myself someday? But the winter parkas at 40% off? Yes.

Clothes are whatever and the worker when I went in could careless that I was there. Didn't even…read morelook up when I talked to him. Only thing going for these guys is their current popularity of their backpacks. I'd just order online if I was to want anything from these guys.

Sometimes people just go above and beyond! Thank you, Kathy! I was buying a birthday present for my…read morehusband, and didn't know the member number and all the things and she totally went out of her way to teach me and ensure I got it all sorted out. I was not expecting that level of help and I'm so wildly appreciative. She really made my day.

I think this is one of their flagship stores as it is huge for an REI. If REI sells it, they carry…read moreit here. Depth in every product area. That is what hit me when I walked in. I came in for a running headlight. There were tons of options as headlights double for hiking, camping, etc. I was able to get a light and be on my way. However, it was a bit overwhelming with so much depth in every area, but "REI" depth - lots of base layers, rows of Gore-Tex jackets, etc. - not a lot of variety in brands and items - seemed a bit stale. I shop a lot at Scheels and Cabela's and they merchandise very well with lots of brands across different price points. It was also hard to find someone that worked there to help me even though the store was empty, but the checkout people were nice.

Ordered a snowboard here and got a way better deal than from other sellers. It came within a week…read more Sadly, the packaging was the bare minimum and caused some damage during shipping. I was able to easily get in touch with customer service and get offered a replacement. I haven't returned my board yet, but I am relieved that they have immediate customer service given that their reviews are negative. Update: I got my free return label and a perfect snowboard in return with padding. The customer service was great, thank you Dylan and Josh for the updates and respect.

I placed online order on 12/19/2022. Then I waited because the email I received, it said that I…read morewould get another order acknowledgement email and tracking number. On 12/21/2022 I still didn't get the other email or tracking number, and I started reading all the bad reviews on Yelp. I became nervous but the initial email I received, didn't have any link to cancel order. On 12/22/2022, I received this package. I opened the package and to my surprise, I received the items I ordered 3 days prior. And I paid $0 for shipping, I totally didn't expect to get the items this early. Only 3 days after my order. There was no packing slip, I still don't know what would happen if I were to return it. But I'm gonna keep the items. I got 600 down filled Columbia jacket for my hubby for a great price.