Still happy with these guys. Yet again they came through on an issue with professional, quality…read morework performed by friendly and obviously knowledgeable workmen who were more than happy to explain the situation to me. I had asked for an upfront estimate. The price wasn't as high as I had feared. The final bill was below their estimate. What more could I ask for on a job well done?

I would give them 10 stars if I could! From their phone receptionist to their repair man to the…read moreowner. Great service!

On time, quick response, knowledgeable trustworthy reasonable charges and quick with repairs!read more

BUT, be prepared…read more If you're paying by credit or debit card, their processing system prompts you to tip. Right there on the company iPad, that's handed to you by the guys who just fixed your expensive af water issue. Can't remember if it was 10% 15% 20%...or 15% 20% 25%. What I do remember is how freaking awkward it felt. When I go out to eat, get my hair done, or grab a coffee...I know these things are a part of an industry that relies on tips. When I have service guys over to my house (new homeowner, so it's more common than I'd like) I often cash tip a $20 or more depending on the work and time. But to be asked to tip 20% on $500 or $1000 dollars unexpectedly--do that math. Ugh. The guys were great and their work was solid. It's not on them for a crappy ending to the service call. If Great Lakes would have mentioned their tipping expectation in advance, like when I scheduled or when they sent a confirmation, it would have been a better experience. Sharing so you don't feel caught off guard the way I was.

Best plumbing company in Holland hands down. Great service and plumbing experts that are actually…read moreexperts and can fix what other knuckleheads did wrong. They have been to my house four times over the last 8 years and have always done great work, been on time and they are all solid people. I do not give five stars without it being warranted.

From the owner: We specialize in residential plumbing. We have a service department and we also work on new builds…read moreand remodels!

Quality service. Done right the first time. Service kept me…read moreapprised of progress and discussed questions he had while he was here. Much appreciated. All good.

Disappointing Policy - Double-Billing Customers for Defective Equipment: I am incredibly…read moredisappointed with the lack of customer ownership at Ottagan Plumbing Incorporated. Less than a year ago, they sold and installed a brand-new sump pump for my family. It has already failed. When it gave out on a Tuesday afternoon, they refused to respond that day and scheduled us for the following morning instead. To protect our home, we did the prep work before the tech arrived: clearing the water, draining the pit, and removing the broken pump out from below the check valve. The technician was polite and confirmed the pump failed under warranty. While the replacement part was free, I was shocked to receive a $400.00 labor bill for a 45-minute visit. I left a message with the office regarding this excessive charge but have received no follow-up. It is completely unacceptable to sell a customer a faulty product, take zero accountability when it breaks in under a year, and then charge a massive labor fee to swap it out. Their business model ensures the customer bears all the financial risk for their poor product reliability. Proceed with caution if you use them.

Called Van Rhee based on a recommendation and they did not disappoint. I don't know if just called…read moreat a lucky time, but they arrived with an hour of my calling and we only had stopped up kitchen sink drain. They worked quickly and efficiently, but I never felt that they were in a rush. The 2 gentlemen were polite and professional and never acted put-out to chat with me about what they were doing while they were doing it, (like so many tradesmen often do). Highly recommend!

We have been using Van Rhee Plumbing for a few years now. They are always prompt to respond, on…read moretime for appointments and professional in the work that they do. I would not go anywhere else for plumbing work. Edwaard and his crew are AWESOME!

I HIGHLY recommend this plumber! The son (Hayden, I believe) answered my call and came to the house…read moresoon after! I was really impressed that he took off his shoes right away before entering the house. I didn't even have to ask! He is so polite and respectful! We actually called a big named plumbing company beforehand and they estimated the job to be over $450, which would have taken two different guys and two different days. I'm extremely happy we called for a second quote, because Hayden got the job done in less than an hour for 1/3rd of the price. The work looked great too! I really love how this is a local business, family owned, and trustworthy! Thank you! Thank you! And thank you! I HIGHLY RECOMMEND THIS PLUMBER!!

From the owner: Essenburg Plumbing provides plumbing services to Holland, MI and surrounding areas.read more

Have spent over $5000 with these people over the years. Went in there today and the new staff…read morebehind the counter stinks. Rude. Not helpful. Sad. Will never go there again.

From the owner: Genzink Plumbing started in a barn by the house in 1961. We are a family owned company based in…read moreHolland, Michigan providing plumbing services throughout West Michigan. We focused primarily on residential work up until 2006. Since then we have diversified by serving commerical and residential clients working hard to provide the West Michigan area with quality plumbing products and services.

Be aware that if you decide to hire this vendor, that you should absolutely get a written quote in…read moreadvance of the work to be performed. Shame on me for not doing this. I hired them two years in row for the exact same service each visit, but the invoice this year was $60.00 higher, compared to the previous year. When I phoned and asked why, the eventual answer was "they don't have an answer" for the invoice discrepancy. I will credit them for being responsive and cordial to my questioning, and the work that was performed seems to be fine. Lesson learned in dealing with this vendor.

I admit I should have asked pricing before ordering service, but I didn't because I expected a…read morereasonable charge. The repairmen came to see why my hot water heater was not working. They notice that a GFI (Ground Fault Circuit) plug was tripped. They flicked the switch and and the hot water heater fired up. They left in less than 15 minutes. I know there is a typical charge for a service call, but as I said I expected it to be fair. Unema sent an invoice for $135.00, which I believed to be an error. Before I called Unema, I check with a couple other local plumbers whose rates were less an $100.00. I called and asked if their rate was reasonable considering no real work was done. I was transferred to Scott who said, "that's the rate." Needless to say, I'll never use them again.