I would highly recommend Chviile auto the best customer service honest price was great a very…read morehappy customer my car looks new thanks to all the staff

Bobby and his amazing staff knocked it out of the park again - my badly damaged Audi A4 was…read morereturned to me as good as new. Chris found some parts that saved me a considerable sum of money and the paint job is so good you cannot tell the new from the old. Many thanks to everyone involved, from front staff to behind the scenes folks who all worked so hard and successfully restored my car to its former pristine condition!

They did a great job with the repair of my BMW 228i bumper. Excellent communication throughoutread more

The guy that operates this place acts like he is in the pocket of the insurance companies. He is…read morerude and unprofessional. Skip this low rated place.

I have had several amazing experiences with Masters! All of them have been great. The entire staff…read moreat Masters are incredibly professional and very friendly. Their work is outstanding! I would never consider any body shop except Masters!!

Stellar experience with this Company! Competitive pricing and quick estimates. And on site…read morerentals!!

Professional mechanics Talk with person who does actual…read morework on your vehicle. Prices are reasonable ie better than dealers. Price should be secondary to quality of repairs, transparency in their dealings. The one I go to when necessary. I bought a used vehicle. Something wasn't quite right at 75. They adjusted some part a few degrees and bam smooth ride again.

Very happy with this local shop recommended by UVA parents. My daughter for the first time had to…read moredeal with a mechanic on her own. The owner Joe inspected my daughter's car with heat not working. After an inspection it was determined the water pump was going out and thankfully did not drop all the fluid on the road. Joe gave an estimate on repairs and timetable. The car was ready on time and within budget. The heat now works. The repair cost was well below that of a dealer. I talked to Joe to wrap up everything and I found him to be ethical and trusted. A rarity these days for mechanics. He let the car stay an extra day at his shop with a winter storm. Totally recommend Peacock Auto Service. 5 Stars!

After my car was totaled in an accident, Patterson Auto Body was called to tow it away. I was in…read morethe ER getting checked while this was happening. Patterson's personnel , particularly a woman named Amy, cleaned up the area and gathered my personal belongings. Even though they were not in my insurance company's network, and my car would be leaving their possession soon, Amy was extremely kind and helpful. I was still somewhat traumatized by the accident, and she walked me through the process, looked for my missing eyeglasses, and helped me stay calm and do what needed to be done. Thank you Amy and Patterson's for making this process go smoothly. I would definitely recommend them.

I am a local business owner and these folks have repaired a number of vehicles for me. I have found…read morethem pleasant, timely, and all around good folks to deal with. I have used them for both insurance work and items we paid for out of pocket. I would and do highly recommend them.

Absolutely amazing experience. Everyone was extremely kind, thoughtful, and quick to help. I called…read morein a panic because my tire/brake was smoking, and a friend I called had an idea of what might be wrong. After explaining the situation, the woman who answered the phone told me to bring it right in. When I arrived, Matthew was at the desk and immediately said he'd take care of it--he even offered to have the woman I spoke to earlier drive me home if needed. Despite being clearly busy, they had my car fixed within an hour and a half that same day. I'm 7 months pregnant and was feeling overwhelmed, but Matthew's kindness and calm demeanor truly meant the world to me. He could tell I was stressed (even I know he was probably stressed himself with the busyness of the shop) and went above and beyond to help. The pricing was fantastic, and the service was even better. I'm so grateful and appreciative--and I'll absolutely be a lifelong customer from here on out. I cannot recommend them enough. Please do yourself a favor and come here. I've gone to several car repair shops in Charlottesville and not once have had such an all around great experience like this. I can't thank them all enough and specially Matthew for turning my day around!

I am so grateful for Matt, Bill, and all the other amazing mechanics at By Word of Mouth! I had…read morebeen quoted $1400 (at the other auto shop that shares this lot) and was told I needed several things I didn't need. Matt and his team took my car in the very next day, charged me less than half the price and only did what was required for safety inspection rather than try to upsell me. Their work ethic and honesty truly speaks for itself! Thank you so much, Matt!

Seriously fantastic service. Called them after my car wouldn't start with a suspected starter…read moreissue, panicked since I was only about a month out from an accident that had required major repair at another shop out of state. Despite their busy schedule they accepted the tow in, and told me they'd get back to me by the end of the week (it was a Tuesday). By Wednesday, I was driving out of the lot with no fee. The battery had died and they recharged it and gave me a call right away, and assured me they checked other systems to be sure there were no errors. Car is running great, and I can't thank the folks here enough! Definitely my first call for any car trouble in the area. Note: they take all cars but specialize in Honda/Acura, so absolutely make note if that's your car brand.

Shop is exactly what the name entails, straight up. Dave is amazing. Great service and so quick…read morewhen I needed help in a pinch after my wheel locked up. I wouldn't go anywhere else in town.

I will never use this business again, the owner will tell you anything just to get the insurance…read moremoney, beware

Charlie and his team were extremely knowledgeable, professional, thorough, kind, and easy to work…read morewith. They treated me like a friend, and went above and beyond what I had expected in service. They repaired my car quickly, and with no hassle, with an unexpected bonus of washing both the inside and the outside of the car. I highly recommend B&W Auto Body.