I had a great experience with FBR. I have an electric vehicle that would not start due to a 12V…read morebattery issue, unable to shift into neutral, and all 4 wheels were locked. I had two previous tow truck companies attempt to tow my car and were unable to do so. Once I contacted FBR, Wayne came out quickly, was knowledgeable about the situation (how to manually engage neutral, how to raise the locked rear wheels, and carefully pull it up using dollies). He was courteous, knowledgeable, and able to work with a challenging situation (car was located partially on a hill). Cannot recommend them enough, overall just a great experience. Thank you Wayne!

Courteous and went out of his way to help. Made a stressful situation much less stressfulread more

rude phone call when I needed help on the side of the road stranded and already stressed and sad…read more condescending and not understanding at all. After the towe instead of getting my credentials over the phone the dispatcher had someone take a picture of the card itself very uncomfortable with this. The payment hasn't even gone through yet but I am disabling my card and using another one to pay. That is not okay. The receipt I was given was also blank. I took a picture of the original for my record instead of taking it cuase I didn't know if that would cause conflict. I just wanted to get in get my dogs out and sleep it was late 9-9:40 and the car breaking down was already stressful enough.

Fast service in the middle of a workday: sent a flatbed for my 2017 Volvo XC60, got me to the…read moredealer for a last-minute service appointment. Professional driver, professional service.

Quick and remarkably kind service! They came within 5 minutes of my call and immediately made me…read morefeel that things were under control again. Towed my car, and then wouldn't leave until my rental car was assured. I will call them again anytime I need a tow. Thank you!!!

These people are the worst…read more I was in a hospital 4 hours away. Over 7 days, I called them twice to let the car be picked up by a friend. They told me not unless the friend had my i.d., which they couldn't get, me being 4 hours away. On the 7th day, I got the body shop to request it. They so enjoyed charging: $595 ($85 x 7,) they gruffed that it was all my fault: "I had alcohol in the back seat in a cooler." Then, hung up on me. Rude, ridiculous, unrepentant. Worse than worst.

I had a series of bad experiences with Small Town Towing. I did give 1 star instead of 0 because…read morethe owner speaks pleasantly while robbing you or explaining why the paperwork for you title transfer was never executed after they force you to sell your car to them to cover the excessive fees or when the guy covering the desk lies about their hours of operations or the driver gets aggressive when talking on the phone. The whole situation was a nightmare that dragged on for months.

small town towing is one of the best towing service in central va…read more very fair pricing & when i called the owner answered my call & took all the time needed to insure our familys' safety. i am a former uscg lic. captain & disabled & have a service k-9 german shepard. small town towing was very understanding that 'my service k-9 & i can not be separated. owner understood & made 'special arrangements' for my k-9 & grandchildren. thank small town towing for caring for others capt1 clifford s.

Thanks Jamie & Greg for always answering the phone & always making sure to get to the vehicle so…read morequickly! My boss was shocked how quickly you guys had our truck picked up and taken to the shop, that he said ACE is now the ONLY tow company we call for our business needs as well!! Then these 2 helped my Uncle who owns a local body shop, he had a break-in and these guys went above and beyond to help out!! THANK YOU SO MUCH!!! Keep up the good work guys!! You are an asset to the community for sure!!!

*CHECK WHAT TOWING COMPANY YOUR APARTMENT CONTRACTS WITH*…read more If it's these guys, pray your car never gets towed by them. Hands down the most unprofessional tow-shop I've had to deal with. When I arrived there was nobody there, called the number on the sign and the first words out of their mouth were "Are you paying with cash". Man showed up with a bag of gas-station canned cocktails (actively drinking on the sidewalk), said he was an employee and asked to use my phone to call a different employee who showed up shortly after. The only paperwork they had was a stack of post-it notes that had various tow dates and times. They struggled to identify when my car was towed and how much it would cost me. They came up with a total, and I went to pay and they had no cash for change after they specifically asked that I pay cash. After having to go get change I returned, paid and then they had to send someone to go to a different employee who was at a restaurant to get the gate keys. Once they opened the gate, they said I was good to go. I said that I was not due to my car being parked in behind multiple other cars. They then had to call another employee and bring a tow truck from across town to move the cars, which allowed me to finally leave.

I called B&M Towing for roadside assistance for a flat tire on my Toyota Tundra. From the moment…read morethe receptionist answered the phone, I knew I had made the right choice. She was helpful and friendly and assured me that help was on the way. The young man who arrived promptly was also very friendly. His primary focus was on safety. He was professional and efficient and obviously knew what he was doing. He quickly got the tire replaced and had me back on the road. Thank you, B&M Towing!

I couldn't recommend this company enough! Not only were they so kind, but I also had a time limit…read moreto move the car by an hour and a half later and they still managed to get someone out to me in pristine timing.

honestly even though getting towed sucks, colliers was quick and told me everything I needed over…read morethe phone (payment,directions, when they close). Someone was there when I got there, he took my payment and opened the gate for me. The whole ordeal took 3 minutes. Yelp and google maps have the wrong address. If you're looking for them and confused their address is 1530 Viola Way off Avon.

The people who answer the phone are rude and uninformed about the contract our neighborhood has…read morewith this company. Despite our neighborhood having signs with the town policy and this companies information.

Towed my car Not…read moremuch else to say. I'm not a fan of having to get my car towed, but who really is? This company, however, was transparent, communicative, and very kind. I'm certain that I was short-tempered and my anger had to have been palpable. Nevertheless, they made this costly experience the best it possibly could have been. For that, I thank them, yet I hope to never have to use them again!

My Accord was having some mechanical issues and it left me stranded at my home in Gordonsville. All…read moreit took was one call to Shull's and Brandon was on his way to help me. He was quick, reliable and friendly to talk to during our trip to the repair shop in Charlottesville. I am so thankful to have had him help me out tonight because I would be in a world of trouble otherwise. I highly recommend this business for anyone in need of towing assistance.