Bobs always has great service plus the treats for my kids. Good quality furniture at consistent lowest prices

Let me tell y'all about my rollercoaster experience at Bob's Discount Furniture in Freeport, NY because, baby, I walked in there READY FOR WAR. I had my armor on (read: my best "I'm not here to play" face) because, after all the customer service drama I've endured with Bob's, they had sent me a check for--wait for it--99 cents. Yes, you read that right. A whole dollar minus a penny. It cost more to cut and mail that check than to just refund me properly. The audacity! So there I am, mentally prepared for a showdown, walking in like, "Let's do this." I was greeted at the door all polite-like, and then they sent me to the back to see the manager. Enter Rebecca, the store manager, and I thought, Here we go.... My style is to lead with a smile, you know, kill 'em with kindness first, just in case that's all it takes. And y'all, let me tell you--Rebecca completely flipped the script. She greeted me warmly, looked up my info in the system like a total pro, and didn't even blink when I handed her the legendary 99-cent check. I was fully expecting an all-day back-and-forth battle, but nope. Rebecca handled everything in seven minutes flat. Seven minutes! I had cleared my entire schedule for this nonsense, and she resolved it so fast I barely had time to get annoyed. Not only did I get my money back, but Rebecca single-handedly restored my faith in Bob's customer service and, honestly, humanity. The whole experience gave me whiplash--in the BEST way possible. Oh, and let me not forget: I've got pieces from Bob's that I bought years ago, and they're still holding strong. The SOLID WOOD furniture (which is what I have)? A+ durability. The customer service? Thanks to Rebecca, it's back on my nice list. So if you're ever at Bob's in Freeport, ask for Rebecca. She's the real MVP, and thanks to her, I'm back to being a loyal Bob's customer. Just please, Bob's--no more 99-cent checks. read more

Bob’s Discount Furniture and Mattress Store - Iya after a thankful transaction with Manager Rebecca. - Furniture Stores Near Me - Freeport, New York

Disappointed in my sectional, repair men were here three times. Delivery guys don't know what they're doing and they don't care!!!!!!!

This is the second time buying furniture from this location in ten years. The furniture selection and quality has improved since my previous purchase. Both Greg and Albert were great to work with while choosing and finalizing my purchase. Delivery was expensive as everything is these days but the guys were were on time, polite, careful, removed their shoes , efficient with assembly, respectful of the home and purchase. My new bed is heavenly, waiting to give the ok to deliver my sofa. read more

Bob's furniture is the home furnishings equivalent of Firestone auto service centers. It's not expensive; they'll get you in and out relatively quick and you get a good deal for something that you need. And you should go home happy. I stopped in and looked around once before coming back to purchase. When I returned, I was written up by Corey (Jacorey?). He answered a few Questions I had, but I pretty much helped myself. The one thing about Bob's selection that makes finding what you like difficult is that they don't offer too many alternate colors. Seems like you scan the showroom to find the shade you need for your room and then you hope to like the furniture that the color is attached to. And as an additional pet peeve, the designers seem to be enamored with nailhead accents, which I find dated and tacky (no pun intended). read more

Bob’s Discount Furniture and Mattress Store - The Hampton package. Very comfortable and affordable. Stylish - Furniture Stores Near Me - Freeport, New York

GOOF PROOF AND EXTENDED WARRENTEE IS A JOKE. DO NOT PURCHASE FURNITURE OR BOB'S SCAM INSURANCE OFFERS BECAUSE THEY DO NOT HONOR IT So, Bob's acknowledged that their sofa is defected. OBVIOUSLY. It's not leather because leather does not peel. The color under the brown is a reddish brown plastic. It actually makes my skin (neck) itch when I sit on it. Seems like a slight rash irritation occurs behind my neck. We have gotten to the point of using a sheet on it to sit and watch TV. After spending thousands of dollars on this set (and Goof proof plus the extended warrentee) and the best you can do is offer a 75% credit? We are both hard working Americans who value the money that we spend. We thought Bob's represents the hard working American family, but instead they seem to take advantage of us. We do not have money to throw away on anything. We thought we were buying quality furniture, but quality furniture doesn't peel. The 25% the Bob's wants us to eat is just way too much for us to throw away. WE BOUGHT THE GOOF PROOF AND EXTENDED WARRENTEE FOR REASONS LIKE THIS AND IT'S NOT BEING HONORED. BECAUSE OF THIS CRAP FAKE LEATHER PRODUCT, YOU WANT US TO EAT 25%? DOES THAT SEEM FAIR? So unhappy with Bob's right now. read more

Bob’s Discount Furniture and Mattress Store - Picture of the peeling "leather" couch that is now irritating my neck. Goof proof and extended warrentee not being honored. - Furniture Stores Near Me - Freeport, New York

We were furniture shopping and were referred to Bob's Furniture by a friend, despite the location being far from home we were happy and glad we chose to come here and have Miguel M. Help us, he was nothing but professional, helpful and answered all the questions we had. We will definitely be recommending him to our close friends and family because of his great professionalism. Thank you again Miguel. read more

Bob’s Discount Furniture and Mattress Store - Bob's Furniture- sales associate MIGUEL M. - Furniture Stores Near Me - Freeport, New York

Do not ever purchase any products from Bob's Discount furniture. What a poor quality. The Goof Proof is a complete waist of money. You are not saving money when you have to replace the furniture in 4 years!! Horrible customer service, the agent advised there is nothing they can do when the bottom of my sectional broke. Horrible, if you want new furniture do yourself a favor and look some place else. read more

Store Invoice Number 7348156 Protection Plan Purchase Date 10/23/2016 Protection Plan Purchase Price 99.99 leather is braking after 4 years? Goof Proof will not fix! There appears to be a lack of Quality control on Bobs Furniture management part for the products the sell and deliver. Please help and Fix the product that was sold with a goof proof ! Thank you Brady Geril read more

My grandmothers birthday was valentines days. She'd been talking about how she needs new couches in her living room. She's never direct about asking for these things, she just says it a bunch of times out loud. I decided this must be her giving hints, so I bought her a new couch. Immediately when we arrived an associate came to help us. She tried out two types. The first one was too soft and she had a hard time getting up. The second one was more stern and it sat up higher and was much better for her. I told her she could get a whole set but she kept telling me she didn't want me to spend a bunch of money. It was during the Presidents' Day weekend sale. We arranged for the drop off to be that coming Wednesday. We live in two different states but I put both of our info down being that I was the payer and she's the recipient. I stayed informed via text and email prior to the delivery. The delivery guy called me when he was outside her house. The drop off was quick and easy. It only took a few minutes of the couch being in her house for her to call me and decide she wants the other part of the set. read more

Bob’s Discount Furniture and Mattress Store - Her new couch. The pillows were included. - Furniture Stores Near Me - Freeport, New York

STAY AWAY!!!! We went to Bobs in Freeport for our couch (even a few days before we moved to be ahead) - BIG MISTAKE The first time the salesman gave us the wrong measurements, but was insisting they were correct. Once the delivery came, WE WERE CORRECT. IT DIDNT FIT. HOW EMBARRASSING for them. So then we had to keep it until they would pick it up. A big eye sore in the middle of our living room. Okay, mistakes happen. We go back, the Indian Nationality Woman Manager swears it was an honest mistake, watches our entire transaction the second time. Then the new salesman who brings the reciept for delivery gets into a verbal argument with the PRICK "boss" who approves the scheduled deliveries. They were more concerned about yelling at each other rather than helping us. Even when I asked to confirm, both the Store Manager and the arguing salesmen reassured us it was correct. What do we get? Another delivery, with two incorrect pieces. And not only that! 1 of the 3 pieces were missing. So now I have 2/3 of a couch I didn't order! So I have to call them again to pick this NEW couch up. They make us wait another week. So I now had 2/3 of a random couch in the living room for over two weeks. Then to make it even worse, they try to offer me store credit hahahaha. YEA OKAY. Never again doing business with BOBS in FREEPORT. OR BOBS IN GENERAL. But I would be careful buying furniture from them. They told us to eat and live and release bodily functions into these couches for two weeks before they picked them up. (I guess they were too busy) My wife had to take off 3 total days for absolutely nothing. What an absolute disgrace. So embarrassing for Bobs. I have since purchased a couch from Macys Wholesale in Carle Place, located at 155 Old Country Rd. The salesman was excellent. The couch was delivered (the correct one) and it was the WHOLE COUCH. I recommend Macys Wholesale 100%. They know how to do business. (But I'm sure anyone can do business better than Bobs In Freeport. STAY AWAY OR YOULL BE SORRY read more

Bob’s Discount Furniture and Mattress Store - Furniture Stores Near Me - Freeport, New York

Disappointed!! Customer service is extremely important to me. Not one salesperson approached us to see if we needed anything. Even if you're with another customer, you acknowledge ppl that are in your vicinity. I watched one guy purposely walk the other way THREE TIMES!!! 2 walked by without a "hello" or "are you being helped". The most helpful, informative person we encountered was the beautiful young lady at the entrance. I believe her name was Jalesa maybe. They need to let her sell because she has more customer service class in her pinky than anyone else in that store. UPDATE: We ended up purchasing a beautiful living room, dining room, and bedroom set from a local furniture store in Freeport. ‍ read more

Update So I originally rated them 5 star until my recent experience with the people in there Originally my bar was back ordered until Jan 24th well that came and went no call so I go into the store today and ask a question about my order. My order was backorder again with a possible maybe end of February which wasn't even a guarantee. No one called me no communication at all I got no sir we are sorry let's make it up to you I went for a refund they never fought for my business I felt like I meant nothing to the business nor the sales people and management I will not shop at bobs any more after the first product I brought from them they wouldn't honor my goof proof I tried give the company another shot and they failed horrible Very disappointed and Pissed I won't have my bar for the superbowl read more

They are horrible besides waiting over 3 months my kitchen set has come damaged 3 times and counting smh and have to wait more then a week for new set 3 times Mind you , and it gets better living room set has a electric recliner making noise call they send service guy week and half later who comes with no tools and no new motor looks and says yep it's making noise let's see if we send service or send new one , well they send new one week later and guess what it's damaged with big tear in it totally disgusted with bobs will never buy again read more

Purchased a sofa and love seat....what a disappointment!! It starting peeling within 2 years. When I inquired about the goof proof protection I purchased they stated that it was regular wear and tear and it wasn't covered. Waste of time and money. BUYER, BEWARE!!! read more

The worst customer service I've ever experienced. The supervisor promised me a refund of delivery fees after receiving broken furniture, confirmed my name and contact information, then "accidentally" got disconnected. She didn't bother calling back. When I called back. The new supervisor I spoke to assured me that didn't happen as the first supervisor I spoke to would not be allowed to offer me that refund and we can discuss it in a week when I call back. I will absolutely never use Bob's Furniture again. I've never been more disgusted with a company. read more

Bob’s Discount Furniture and Mattress Store - Broken on delivery. Customer service is a joke. - Furniture Stores Near Me - Freeport, New York

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Discount furniture my behind. I'm sorry, but if I can find bed frames and mattresses at other retailers for significantly less, then you have no right calling yourself a discount store. Showroom is all over the place, not cohesive at all. My boyfriend and I walked around the entire store without one person saying a word to us. Even though many looked out way. I know I look young, but come on. I'll take my money elsewhere. read more

They sold us a could in early June. Promised to deliver it July 2 They sent emails and texts and phone calls indicating that the sofa would arrive between 8:15 and 11:15. When we called -- which is a service sham -- they said they were switching trucks. Then it would be there by 2:30, then ... tomorrow but we cannot guaranty when, Then ... 4:15. After staying home from work for 2 days, Bob's didn't have the couch and could not deliver it until end of July. What fraud and irresponsible customer service. The operators and dispatcher are trained to lie, accept no responsibility and eventually blame the customer. STAY AWAY FROM BOBS FURNITURE read more

Stay Away From Bob's, especially the Freeport store. They are very dishonest. One of the cheap plastic hinges on my son's bedroom furniture broke. I tried to file a claim through the protection plan they sold me and it was rejected. They said the plan doesn't cover hardware. When I bought the furniture the salesman convinced me to by their protection plan, he assured me it covered everything. read more

I had a couch delivered that wasn't the one I ordered - it was the love seat. They said because it was in my house, they won't take it back. I've spoken to 4 supervisors and someone from Human Resources, and they refuse to fix the problem that they created. They delivered me a "new" piece, but it's half of another couch!! Still not the one I want. They refuse to offer me a full refund - only offering a refund for the part they delivered this week. The man I spoke to on the phone he said he noted everything in the notes and to go to the Freeport store to finalize the refund, and nothing was noted at all. No one in the store was able to help, they just put me on speakerphone with customer service who still refused to do anything! Absolutely disgusting customers service, please please please don't buy anything from this company. They should be ashamed of themselves. read more

This statement is strictly my opinion. My experience with Bobs furnature has been horrible. Furnature is far from quality. Furnature with moving parts will break. Every day use items like chairs and beds and furnature with drawers will beeak. THE GOOF PROOF WARANTY IS A SCAM. The company Guardian that carries the warranty covers nothing. All my claims come back denied. For example... My chairs are all breaking. The support band within the chair broke. Guardian states that that damage was not accidental, and that it doesnnot cover breakage from normal use. Bed legs are falling off. I would never in 1000yrs recomend this store. They should be ashamed of themselves. I work in peoples houses and see their furnature,and they tell me its from Bobs. Go elsewhere. read more

I'll start by saying I'm hard to please. The end result is that Bob's Freeport location succeeded. After multiple replacements and exchanges I have exactly the living room I always wanted. The management and staff was patient and responsive and never let me be unsatisfied. Whatever complaint I had they rectified pleasantly and quickly. Could not be happier ! read more

I don't even want to read this place cause they deserve no stars Do yourself a favor and don't shop at Bob's discount furniture they are crooks and sell garbage you think you're getting a nice couch when it might last you six months because everything falls apart and changes color customer service is worse no one helps you beware never shop here Don't waste your money it's garbage doesn't last read more

This lovely piece of crap which I paid full price for was delivered today from Bob's Discount Furniture. Reclined in it for the first time this evening and it will not go back to an upright position. Called Bobs and there are NO RETURNS and NO REFUNDS. I didn't buy damaged and defective garbage from Bob's outlet for broken furniture... I bought it NEW and expect new furniture to work 100% as advertised. This isn't even my entire order... the other piece won't arrive for another few weeks. After paying up their outrageous delivery fee, being sold a damaged product at an undamaged price tag and being told that my order won't be available for several weeks... You bet I won't be a return customer. read more

Bob’s Discount Furniture and Mattress Store - Furniture Stores Near Me - Freeport, New York

I would give half a star if I could. Upon going into bobs you can't believe the deals--the furniture is beautiful and the prices are a fraction of the cost of other outlets. But now I know why. We purchased a "bonded leather" couch and sectional. It lasted maybe 9 months before it started "flaking" we don't have any children or pets clawing out the couch and it just completely is torn up! This couch is only two years old and take a look at the photos--it's awful! What's worse is my poor in laws purchased the same couch based on my initial recommendation and now they too have a flaking, peeling, horrific couch that they have to cover. Steer clear--this furniture DOES NOT LAST. If you can afford a new couch every 9months and don't care about throwing money away be my guest. But I will never shop there again--and I've learned my lesson: pay more and get quality! read more

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Came in to look at furniture options for my man cave and I had a Fantastic furniture buying experience with Albert! Extremely friendly professional and accommodating and spent a good amount of time with me picking out the best option/size for my new couch and chair,went w the chocolate brown Maggie || and a nice matching swivel chair and I couldn't be happier! I got the protection plan,special financing and delivery at a price/payments that I was comfortable with, delivery was set up less than a week later and the guys made it a cinch to get in a tight doorway down to my basement/man cave! Looks awesome and hopefully it holds up for years to come, thank you Bobs furniture of Freeport! read more

DO NOT PURCHASE FROM Bob's Discount Furniture, the company sells cheap products that do not last and the accidental coverage they sell you at the time of purchase is a scam. read more

My husband and I went to Bob's sunday evening and purchased a $1800 bed frame. We were helped by a sales rep named Craig. He was very nice. I informed him that I wanted the frame expedited if possible due to medical issues. As per the sales rep. It won't be available until tuesday. As per the sales rep. It will be delivered Tuesday morning. I took off of work and my husband cleared out the room. Tuesday morning I called to see exactly what time the frame will be delivered and was told. There was no delivery date scheduled. Even after I received an email confirmation. This upset me very much. I was told the delivery can be made for the following day. I informed the rep that's not acceptable. Money and time was wasted because someone didn't do their part. I asked to speak to a manager. Dodwin the so called manager came on the phone. He stated he was reviewing my account. He stated the date was never set and it could be delivered tomorrow. I said...if I except tomorrow's delivery date. I need to be compensated. Either take off the delivery cost or discount the frame. As per Dodwin "it doesn't work that way". I informed him neither does wasting my time and money. I would like a refund. He quickly transferred me to Anthony who processed the refund. There was no...what can I do to make this customer happy. How can I keep her coming back. That lack of empathy, inconsiderate, I don't care/want to be bother with her came right through. I was appauled. Especially coming from a retail back ground..now in the medical field. From that experience.....it brought me back to my very first encounter at the store which I forgot to write about. So here is part two. Needless to say. I won't be returning. What a shame.....especially with a newly purchased home. I was looking to fill with a few items from Bob's. A few months ago I came into the store with my mom and sister. We were hanging at the beach that day and didn't look up to par. No one greeted us. I stopped an African American young man and ask for help. He sent us in the direction to the items we were looking for and stated he will be right with us. We waited for 20 minutes and he never came. I found another sales rep who turned out to be such a pleasure. As we were leaving with the receipt in hand. Look who we bump into. The young man we asked for help earlier. He was shocked to see we actually purchased something. He began to studder and say. I'm sorry miss I forgot..then he paused and changed his words. I had a customer. Then he kept looking down at the receipt in my hand. I politely smiled and said Never judge a book by it's cover. You never helped us because you didn't want to. We didn't look the part. I reminded him of the scene in pretty woman. When the store owner told the prostitute. We don't have dresses for your kind. Your lucky your colleague worked out fine and we walked out. I should have taken that experience and never returned. I was told Adam A. Was the district manager but was unable to get access to an email. I wanted to also get in contact with someone in corporate. That to was a failure.. read more

Really upset by doing the wrong thing. I spent nearly 2 grand on a mattress and within a year it was sagging over 3 inches. Customer service said they would do an even exchange and I waited for two months. No mattress. Customer service kept delaying the date. I decided to just find a new mattress and guess what, the newer model of the equivalent mattress was 300 dollars more. Bob's refused to let us get it and made us pay the difference, which I felt was unfair due to the delay time and the fact I was recovering from surgery. I asked to get a refund so I could go to another store and that wasn't allowed as well. Just beware with them... They are willing do the wrong thing by their customers just to save a penny. read more

No More. Ripped furniture is one thing but warranties you pay quite a bit for just to not be honored when you need it? Nope, no more. I was told the claim reported needed to be an accident to be honored. So I guess it was deemed I tried to break my furniture on purpose???? Total garbage response and leads me to the conclusion to NEVER buy from Bob's again. Bye. read more

If I could give this ZERO stars, I would. This is the original email that went unanswered: Hello. I just want whomever this email reaches to know, that I've had the worst experience of my life with your company. From beginning... to well, not end because I've now been dealing with your company for almost 2 months. From the moment we walked in to your Freeport NY location, it has been a nightmare. We were greeted by a sales associate, who helped us... then another, and another, all for one transaction. Within this one transaction, there has been NOTHING but confusion. We've had our order cancelled on us , WITHOUT US BEING INFORMED, not once, not twice, but THREE times... and we only found out by, CALLING TO SEE WHERE OUR ORDER IS. In between this time, we've had our order placed amongst two different people, as opposed to the ONE person who was handling the ordering. We've also had items we paid CASH for put on gift cards for whatever reason, just for us to have to PHYSICALLY go to the store FIVE TIMES and sit for FOUR HOURS please check your cameras at this store, because I wouldn't make that up, FOUR hours, just to be told they fixed everything and now our delivery is going to be DELAYED. So I sat for FOUR HOURS just to be told by an associate that our order isn't going to be when we thought it was because they ACCIDENTALLY canceled it , how can you ACCIDENTALLY cancel something and not inform the customer ???!!! I've never in my life had high blood pressure, this whole ordeal has caused so much strain on me and my life it isn't even funny. Let's not forget the fact that I only have a CORNER piece to my couch, and now have to wait until AUGUST 30th FOR THE REST DUE TO THE FREEPORT LOCATION CANCELLING MY ORDER FOR AGAIN, NO REASON. now there's this... and this is what gets me... you hire technicians to do a job, you'd think they've installed a million beds at this point, you send someone here to put together a bed, and he INSTALLS IT INCORRECTLY! MY HEADBOARD IS PUT TOGETHER WRONG, so... reluctantly we call bobs to have it fixed, knowing something is gonna go amiss, and we are assured that someone will be here today, to fix it. And to our dismay what does my husband have on his voicemail? A call from bobs saying the tech is sick and called out and we have to reschedule. ARE YOU KIDDING ME???????!!! There's only ONE technician to send out to fix our bed? I HOPE this email reaches SOMEONE, and if it doesn't, I will take this email wherever I have to do something is done about this. This is the WORST customer experience I've EVER had in my life and you should be ashamed that this is the type of customer service, bobs is dishing out. Hope you have a great day, because mine is now ruined as I wait until august 30th for the rest of my couch, that who knows if it's coming and for a phone call back because the damn wait time for customer service to fix MYYYYY bed is at first 8 minutes ... than 10 minutes ... than 17 minutes... it's a damn shame! UPDATE: today they came to "fix" the bed, just to be informed it isn't the head board that is broken, it is in fact the legs. And with an expected time of 12-3pm, they didn't show up till almost 4... so more time needs to be requested off due to the incompetency of this company. What a waste of time, had us take off work just to tell us what the problem is , have us wait another Two weeks just to tell us they can't fix it and we have to wait again. DO SOMETHING ABOUT THIS!!!! Update: today, we received a text now informing us that one of our items have been delayed. So here we are almost over 2 months in, dealing with bobs and now we're being told our couch will not be here when they told us it was. You called us to set up a delivery date, just to tell us that it no longer will be. This is the most heartbreaking thing to of happened to two people in their first new home. It really is so disheartening. read more

Purchased sofa in Carle Place, pleasant salesman, fair prices. Purchased "warranty". Needed service, tech came 9 PM after being delayed in calls for over 5 hours. 4 weeks later no update. Called Customer service. Said no record then 20 min later found it said 3 more months for part!!! Totally unacceptable and plan to follow up wirh Corp read more

The worst. Was sold into what I thought was a great piece... 3 weeks later the electric didn't work. I was put on hold for over an hour. They couldn't get a tech to me for over 2 weeks. Are you kidding me?!?! Worst service I ever encountered. STAY AWAY STAY AWAY STAY AWAY!!! read more

DO NOT GO TO this store!!!!! Unprofessional and treat you like a shit after you paid the furniture. No apology for delivery the wrong chest for 2 times. And I have to call them after they made mistakes. They acting like it's ok ! I never shop at any store that delivery wrong thing for 2 times. Never!!!!! Go somewhere else don't wasted your time. read more

Bonded leather GARBAGE! my sofas are peeling after 3.5 years of MODERATE use. We barley sit in our living room, all our rec time is spent in the basement. read more

Bob’s Discount Furniture and Mattress Store - Furniture Stores Near Me - Freeport, New York

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Don't ever buy from Bob's. Bought their top of the line leather couch and love seat. In 2 years the leather started peeling across the end of the couch. I had "Goof Proof" protection and they wouldn't cover it. Bob's says its normal wear and tear. That's a joke. They absolutely know they are selling garbage and run from backing up their product. Why buy from a company like this? Look at all the reviews here, they are basically the same complaints... the same issues. I didn't by the cheaper bonded leather, it was the genuine stuff. If they paid towards their customer's issues, the way they pay for advertising it could be a special company. I'm nothing short of disgusted with Bob's. It is shocking how bad they are at customer service. read more

Bob’s Discount Furniture and Mattress Store - Peeling leather from a Bob's top leather couch after 2 years. Good Proof won't cover it and Bob's says it's normal. Bob's sucks! - Furniture Stores Near Me - Freeport, New York

I purchased a headboard and mattress frame in early may 2021. I waited weeks for the delivery. Finally received the bed frame which was not as described online. My mattress when I put it in the frame was towering into the ceiling. Tried to return it but got the runaround online with customer service who told me I could not return it and then hung up the line. When the headboard arrived I refused it and sent it back. I have been waiting over a month for a refund to my credit card each time getting a different story. Now they refuse to give me my money back and so I will be taking them to court. Don't purchase from this awful company. Run don't walk if you see a bobs furniture store anywhere. Unfortunately they don't deserve any star read more

Had a horrible experience with Bobs. Do NOT go there go somewhere else... went to their store in Freeport LI. and was met by Johnny O. Nice enough guy up front but told me that the delivery team would take my old furniture just make sure you take care of them. I get what that means... they come on the delivery day, guy doesn't speak ANY English so I call my wife and ask her to please talk to the guy. She does, he takes a picture and leaves I'm like WTF just happened??? "CUSTOMER SERVICE" calls me says sorry we don't take furniture???? I was told they would. It literally took me 15 minutes to break it down wasn't hard to do I was told they would do it, soooooo I figured let them. Second delivery attempt. My wife and I both take off just in case they send someone who doesn't speak English again. I finally get a text we ATTEMPTED to deliver your furniture. We are literally sitting 15ft from the front door no one came to our door and rang our Ring doorbell or old school knocked on the door. I call "CUSTOMER SERVICE" got the run around for nearly 3 hours on the phone. Now mind you I said Ring doorbell right.... I have their guy on video walking halfway up my walkway taking a picture then leaving. He never comes to the door. I try to explain to them ITS ON VIDEO.. however, they tell me I'm wrong lol WHAT?? its on video. This was an EPIC fail customer service refused to help do NOT use Bobs. They were good in the past I guess they got too big to care about the customers. read more

Please don't make the same mistake I did. I bought my dinner room set.. My daughters bedroom, my living room set. Thought I made the best buy ever! Then my daughters bedroom set started falling apart after 8months.. My sofa's started looking like the cotton was disappearing so the back pillows were hanging down, no longer up and fluffing. My dinning chairs were wobbling... I was staying calm because I purchased the insurance furniture. I called and explained the problems.. No help. My brother bought macys furniture 8 years ago.. Still looks like new!! Yes he paid more but it has last much longer, I paid less but I have to buy new furniture. So DO NOT BUY AT BOBS. I wish I could give it NO stars not even one. read more

Trish our saleswoman was very helpful and understanding of our needs not pushy like others salespeople .If you need to buy anything do it from her she is just amazing and she made our experience great read more