Before calling La Crosse Fireplace, I made the mistake of calling another fireplace company in the…read morearea to come out and perform some maintenance on my two gas fireplaces that were not functioning as they should. This other company rhymes with "Warming Trends" and they came out and did nothing to help the functionality issues, and then charged me for two seasonal cleanings I did not ask for. I then called La Crosse Fireplace. Tim knew right away what the issue was and sent out a technician to verify. He diagnosed the ignitor as faulty, ordered the new part and came out on our schedule to installed it. Fantastic customer service. Tim and his team provided exactly what I asked for in a timely and professional manner. Don't call anyone else, call La Crosse Fireplace for all your fireplace needs.

I have been working with The family for 23 years on our homes and fireplace needs. It has been…read morenothing but the best in every scenario. The customer service has always been top notch. They are a busy company and there reason they are is cause they are so sought after. They have always had a timeline to get things done and barring any issues with product availability, etc they have been awesome!. I love that when I walk in or when my wife and I walk in we can look around without a pushy salesperson and they just stop by and check on you to answer questions. The install team for the fireplaces (both gas and wood) plus the outdoor solutions they have for fireplaces, cooking and entraining equipment is top notch. Quality stuff, not junk you buy on the fly, and great service will always win for me! I think you can find what you need and be very satisfied! They have adapted very well with the market growth in their field and you can see their products in new and current homes all over the tri-state area.

Summer maintenance check on Air Conditioner. On time, knowledgeable, cordial and efficient.read more

Fast, thorough, and great communication. The guys were nice and worked hard the whole time they…read morewere in my house.

Do not hire these people. They hire unqualified workers, do not show up when they say they will,…read moreand in general do a horrible job, and do not finish said job. We are left with an awful driveway full of chips, peeling and pitted cemet, and cracks. Also the job site was left a mess with promises to come clean it up, but nothing. The owner says his word is everthing to him......

We love our new fireplace. Bryan brought a friendly crew who worked hard so that we could have our…read morefireplace finished in time for Thanksgiving. Bryan is both professional and talented, but what I noticed most is how kindly he coached his crew along the way. It was refreshing to watch a great leader in action. Dee Dee Lewis

We bought two different fire places from Energy Products and love them both! Contacted them thru…read moretheir website and got a call the next day! Mike was great and got me an appt for service the very next day! Can't beat that!! Bob Schalau, Service Professional, is a professional for sure....knows what he's doing. Knowledgeable, courteous, and friendly as well. I will request Bob the next service call I need for yearly maintenance! Thank you Energy Products and Design!

The glass on our gas fireplace popped out one morning as my husband was leaving for the day and I…read morewas at work. We called to speak with Mike S. He was so responsive and professional. Came out that afternoon when I got home and fixed it in no time. We have only been in our home for a year and have had to make a couple calls to Energy Products and Design. Each time we were so impressed with the customer service and information they provided. Great Company and great employees. Would definitely recommend.

I agree with Jamie S review. Not company that I would…read morerecommend to anyone. As they are unorganized and unprofessional. They overpromise and under deliver. On numerous visits to my house, the technician had to leave to get parts or tools. Thank goodness for La Crosse Fireplace.

Not company that I would recommend to anyone. As they are unorganized and unprofessional. They…read moreoverpromise and under deliver. As soon as you pay, they stop contacting you and give a million excuses as to why they cannot come out . We ordered a wood stove and gas fireplace. Once we finally got them out here to install our wood stove, the work performed was very poor and is still unfinished. They never informed us that they would be digging below grade, now we are left with a mess. There was plenty of room to do this project correctly. They have not made an attempt to correct this mess in weeks.

Kevin is fantastic! He fit me in on a Saturday during an already packed season, and I couldn't be…read moremore grateful. He's professional, honest, and incredibly knowledgeable -- he took the time to explain what my fireplace and flue needed and gave great maintenance advice. His prices are very fair, and I completely trust him. I'll definitely be calling Kevin for all my future fireplace needs!

From the owner: Based in Minnesota, we proudly serve southeastern Minnesota and northwest and central Wisconsin,…read moreincluding the La Crosse, WI area. As a certified chimney service, we offer expert cleaning, inspection, and repair for wood-burning chimneys, stoves, and fireplaces. Our skilled technicians ensure your wood-burning appliances are safe and efficient by removing soot, creosote, and debris, performing thorough inspections, and making precise repairs. Additionally, we specialize in dryer vent cleaning to enhance appliance performance and prevent fire hazards. Rely on us for dependable, comprehensive services that keep your home safe, warm, and comfortable throughout the heating season.

They were very thorough in their inspection and even pointed out matters I should be aware of to…read morekeep my eye on. Will definitely use their services again.

From the owner: Dano's Chimney Sweep provides comprehensive fireplace and chimney services to Rochester, MN and all…read moreof Southeastern MN.