We had an issue with our main refrigerator and went to Lowe's here in our small town. Their…read moresolution was to sell us an new refrigerator. I wasn't convinced and called the folks at Herald's. Instead of trying to sell us anything, they put a repairman, Curtis, on the phone. After what I told him about the refrigerator, he diagnosed it and told me he'd order the part and have it installed in a couple of days. Their service, kindness, and professionalism was impeccable. The refrigerator is humming along for about 7% of what I would have paid for a new refrigerator. If you live in the Mount Vernon, Ohio and surrounding area, and you need a repairman, or a second opinion, come to Herald's. They'll treat you right.

We just experienced the finest customer service that we have ever had. We bought a refurbished…read moredryer at Herald's and probably would not get delivery until the next week. There as a nice young man behind the counter and he said he would bring it up later that day, which he did. It was T. J. Franz and he told us that he and his wife would officially be the new owners of Herald's on April 1st. His business philosophy will be customer service when it is possible. If you are interested in buying what they sell, please give this young couple a chance to sell and service it for you. The good staff will mainly stay the same and will share his goals. We wish T. J. and his wife much success with their new business venture. He really came through for u Susan Huggins/Fredericktown

WE have purchased several appliances from Anker's. We…read moreconsider them to be a trust worthy, local business.

Customer service over the phone on day one with my husband was exceptional! One of the owners…read moreexplained the differences on washers & the price ranges. The very next day I decided to go ahead & pay for the washer in advance of my husband picking it up. I was greeted & walked through their entire selection & she helped me get the best value specifically for what our family needed. I remember this family business as a kid, and my parents have shopped here a lot. The owner delivered for free, hooked up, & ran a cycle to show me everything it did. He also gave me an estimate on a freezer of ours that went down as I needed for a claim for the insurance company. We too are a small business and know how tough it is to compete with the high-end stores. This appliance store will always have our business! I absolutely LOVE my new SPEED QUEEN WASHER! Thanks again Ankers Family! S & S KERR FAMILY CUMBERLAND, OHIO

This guy is a joke. Ordered replacement parts, which I had to pay for upfront, then never showed up…read moreto do the job, OR refund the cost of installation/ repair. My suspect is, this isn't the first time, he's done this, AND got away with it. Would highly recommend AVOIDING, unless you want to get scammed. Legitimately shady

We have called Coleman Appliance twice in the past he responded very fast. Tom is very honest as…read morewell, guiding us to replace instead of repair our washer and dryer. Will call again if needed.

I purchased a 65" LG OLED c4 from the Zanesville Big Sandy. Good price. I did it over the phone…read more The sales guy I spoke to was extremely helpful. The only snag was trying to enter my credit card info from the link that was sent. I would recommend another credit card processor. After numerous attempts, even trying my husband's credit card, I had to call the store back and they let me give my credit card info to an employee over the phone. Kind of a headache, but made it through that. Now for the delivery experience. Top notch! The guys who delivered the tv were prompt, clean. Very knowledgeable and professional. They unboxed the tv and put the stand on the tv, which I had told the sales guy I wanted them to do. They proceeded to hook up the tv to our satellite and Roku streaming device, which they didn't have to do. Even went through the initial setup of the tv. They had the tv unboxed, up and running within about 15 minutes! We were very impressed! I was a little concerned before I had the tv delivered based on some reviews I had seen. Turns out, I was worrying for nothing. Just goes to show, not everybody's experience will be the same, and you can't please everyone. My experience with Big Sandy was excellent.

Purchased a new cooktop and had a very helpful person answering all my questions very promptly. I…read morepurchased it without going to the store and he (Paul) even matched the lowest price from other stores saving my time. They have their own people who install and figure out that new cooktop will fit in the old cutout.

Had a built in microwave that quit working.. Built in as it is one unit with the oven. New ones are…read more$1800+ Didn't want to start the new year off by dropping $2k on a new built in oven/microwave combo, so called TC Appliance Repair. They set an appointment 4 days later (including holiday and weekend, so totally understandable,) and gave a one hour window for their arrival. The repairman arrived right on time at the TOP of the hour. Yay, no waiting around! He was friendly, courteous, and had the microwave fixed in an hour! It was a door switch on a 20 year old built in microwave and he had stocked in his mobile repair vehicle. Awesome! After cutting him a check for $100, I don't know if I'm more thrilled to have my microwave popcorn back, or for the $1900 TC Appliance Repair saved me from having to buy an entire new unit.

Good guys. They know there stuff and are customer oriented. Just spent three months trying to get…read moreLowes and Electrolux to honor a warranty without any luck. These guys knew the story and stepped up and were very honorable about their dealings with us. I have the highest regard for them and will continue taking my business there and not to Lowes