Great job! Very thorough cleaning. Easy to get scheduled and James was friendly and on time. Would…read moreuse again!

Incredible service. Locally owned. Professional service with attention to detail. Super impressive…read moreand friendly. A wonderful job. Make those dryers more efficient and see how much stuff they can pull out of your vents. Stop fires! A must "to do" every year or so. We highly recommend James and the dryer vent stars. Thank you so much! 5-star. Fantastic!!

I've use Best Services to service my Furnace and A/C unit for the last 9 years. When we bought this…read morehouse I called them and have been very happy and they have always kept me up to speed on condition and never pushy to try and get me to buy a new system even tho my A/C was 23 yrs old. They warn me 2 years ago I needed to be perpared and it finally did go.But they never pushed and I appreciate that. Great Company and knowledgeable , friendly tech's

We called Best Service after coming home from a trip to find our water heater was leaking from the…read morebottom and had shut down. They were able to come to our house and completed the work in a few hours. We have used Best for many years for our heating, air-conditioning and generator work and they have been wonderful. I highly recommend their company.

Very good experience, and Veteran discount! Pam in the…read moreoffice was very friendly and helpful!

First, I'm very happy with the actual vent cleaning service I received at my property, and office…read morestaff interaction was fine. I have a specific issue that I think any future customer should be aware of before agreeing to services. If you're going to use their services - and again, I was happy with the actual service - I strongly recommend you pay by cash or check. I had chosen to pay via credit card. Their credit card handling is ... not great. I expected the technician to use some kind of processor like a square reader, but the solution at the time was to call over to their office and read out my phone # and CVV to their office staff who would process the payment. That's not a great solution and borders on unacceptable in 2026. The office staff was not answering the phone at the time that my service was completed, so the technician told me that the office staff would reach out to me the next day, which from my perspective, no big deal. Ultimately I got in touch with the office staff and paid, via reading out my card # and cvv over the phone. Again, not great. A link to a payment website would do a lot to alleviate concerns. During this call I mentioned using an onsite reader or payment website as being far preferable to reading out a card # over the phone. Here's where things start to go very wrong. Later I spoke with the owner of the company who opened the phone call in an extremely aggressive manner, claiming that I had been mean to his staff and practically yelled at me because I was unwilling to pay by credit card. I was in fact at every point during this willing to pay by credit card. I do not want to get into a he said/they said re: whether or not I was mean to the office staff there. I definitely did unreservedly apologize on the phone to the owner for any negativity in my interaction with his staff. Whether or not I was actually mean is not important to the next point, and this is the important bit: The owner told me that "If I was so uncomfortable reading my card out over the phone, I could've written down my card # and given it to his guy". Now this, this is huuugely unacceptable. Anyone familiar with the standards around credit card number storage and transmission (PCI-DSS) should know that this is a big red flag. There are specific rules for storing credit card #s, and writing it down on an invoice and throwing it on the passenger seat while you drive to the next location is definitely NOT on the ok list. I really hope that the owner was just throwing out random ideas and that this doesn't reflect a common business practice. Certainly the technician did not offer this solution, as well he shouldn't given how problematic this is. I would also emphasize that practically by definition, this company doesn't just have your card # and cvv, they also have your full address (assuming you live at the location you got service at) and likely full legal name, so this is quite a bit worse than a company storing just your credit card #. Anyway, I myself will not be using their services again due to my extremely negative interaction with the owner. If you choose to use their service, please PLEASE use a check or cash, or at least verify that their card handling processes have improved since my date of service (March 2026).

James was selected through Yelp, and honestly, I had no idea what to expect. What I experienced was…read morethe kind of customer service that has become incredibly rare. He quickly diagnosed the issue with our HVAC system and immediately began working to locate the replacement control board. Unfortunately, because of the holiday, the part wasn't available. Most technicians would have stopped there, explained the delay, and waited until the part could be ordered. James didn't. It genuinely bothered him that my family would be without air conditioning in the middle of the summer. Even after he left, he kept thinking about our situation. He continued following up, even when he couldn't reach me, and came back with a creative temporary solution that safely got our system running until the new control board arrives. Throughout the process, he also spoke with my husband, patiently walked him through the situation, and offered guidance before he attempted any repairs on his own. James wasn't trying to sell us another service call. He genuinely wanted us to make the best decision and stay safe. None of this was expected. None of it was required. It came from someone who genuinely cares about his customers and takes pride in his work. James didn't just diagnose the problem. He educated me, explained our options, answered every question, and found solutions instead of excuses. That is the difference between someone who completes a service call and someone who is building lifelong customer relationships. I also appreciated how fair and reasonable his diagnostic fee was. At a time when many companies take advantage of homeowners who have little choice but to pay whatever they're quoted, James was honest, transparent, and priced his services fairly. It made saying yes easy because I trusted him from the beginning. We still have the permanent repair ahead of us once the replacement control board arrives, but based on everything we've experienced so far, I have complete confidence that James will see the job through. As a wife and a mom, when your home suddenly becomes unbearably hot and you don't know what to do next, it is easy to feel overwhelmed. I was stressed, discouraged, and honestly scared that we would be stuck waiting through the holiday with no relief. James gave us something I wasn't expecting. He gave us hope. He refused to stop thinking about our situation until he found a way to help.

James from Polar Bear Conditioned Air was a breath of fresh cool air. With high heat index on the…read moreway, our AC decided to quit. James came out, looked at the whole HVAC system, and reviewed the game plan. He explained each part of the quote, prioritized each segment, and gave pros/cons of fixing each today. No pressure , just reality. He quickly fixed my chosen services efficiently. He was polite , professional, and treated my home with respect. I would highly recommend James and will use him exclusively in future needs.

Our AC was running but barely any air was coming through the vents. Allen diagnosed a failing…read moreblower motor and had a replacement on his truck. Got it swapped out same visit! Airflow is back to normal and honestly stronger than before. He explained that the old motor was drawing too many amps and would've eventually tripped things. Appreciated that he showed me the old part. He did run about 30 min late, though he called ahead. Good honest work.

Had them come out for the spring AC tune up. tech was early which was nice. went through the whole…read moresystem, cleaned the coils, checked refrigerant, tested the thermostat, changed both filters. he found a capacitor that was starting to weaken and replaced it before it could fail during summer. didn't try to sell me stuff i didn't need which i really respect. system runs way more efficient now. good price for thorough work, will stick with them.