Houman Kashani, MD is quick and professional. and…read moresufficient. His team is friendly. I would not go to anyone else.!

I called multiple times to confirm my insurance and schedule an appointment. My call was answered…read moretwice, I was placed on hold, and then disconnected both times. Other calls were also disconnected. I understand being busy, but this experience was frustrating. The front desk phone service needs improvement.

This review has been sitting in my drafts since pre-Christmas. It's now February and doesn't appear…read moremy results have been uploaded into the system yet (Healthvana) which is really disappointing and reminded me I should have posted this earlier. AVOID COMING HERE FOR YOUR BOOSTER. I was thrilled to snag a day-of appointment online after searching high and low...snagged the earliest I could find, at 6:10pm, showed up 10min early...and did not leave the premises until 8:30pm. Honestly, the staff isn't bad, the facility is in decent condition, and I was surprised how chill the (demographically diverse) crowd was despite how long we had to wait. +1 star for that. But...they operate at a DMV-level of slow. Unapologetically. The line snaked out of the parking lot and moved slowly. Once checked-in, you step into another line. Then wait outside in the cold for what feels like an eternity, then get shuffled into a waiting room inside. Then another waiting room. Then wait outside medical rooms before whichever nurse became available called you in. An utter nightmare if you hate waiting around. Also I got the heebies right before my shot, paranoid about how "pro" they are here as the tech who guided me in didn't even have his mask on properly (nor covering his nose). Shout out to this one younger black gal (Lori?) who was really sweet and tried to be efficient, checking people in while they were still in the line. She was the best part of the experience. At least checking on us periodically even towards the tail end, and how she has that positive aura I have no idea. The experience made me sad and grateful. Found out this is a community healthcare center so they deal with high volume and probably low financial support. That usually correlates to low incentive for staff to be productive. Again this review is only based on the vaccine experience, just to be transparent about what to expect...

By far the worst customer service. When asked for the manager's name she gave me attitude and said…read moreStephanie. She had me waiting to speak to her but she was just on her cellphone. Didn't care that I was waiting over 20 min. I got tired of waiting to address the issue so I left. Do not come to this clinic. Waste of time!

I'm a nervous wreck when it comes to doctors visits but I was really happy with today!…read more THE WAITING AREA was very big and spacious, very white and very, very clean! It had 4 large couches and 2 large flat screens that played slides of health facts and doctor recommendations. I wasn't very bored waiting there at all. I read everything on the tv the whole time and actually learned a lot lol THE WORKERS were super friendly and informative. They were patient and seemed like they genuinely enjoyed their jobs. MY DOCTOR, Dr. Chen -- I can't say enough good things. She was so personable and nonjudgmental. You can tell she loves what she does and stays learning. I told her everything that was going on, and she had a plan for everything and specialists to refer me to. I could tell she cared. I felt like I had a better grip on my health after I left. I don't know why I was so nervous to begin with. I really like this clinic! I hope each visit is just as good as today!

I wish I could give zero stars. I genuinely cannot find words strong enough to describe how…read moreunacceptable this experience was. I scheduled an appointment for a test, submitted all required paperwork, and provided my insurance information ahead of time. My very first question when calling the clinic was about cost, and I was explicitly told that my insurance was accepted. However, upon arriving for my appointment, I was informed that my insurance was not accepted and that I would need to pay $150 out of pocket. This information should have been clearly communicated from the beginning. The issue is not the amount--it's the misleading and inconsistent communication that appears designed to get patients into the office before disclosing unexpected charges. To make matters worse, while the staff was polite on the phone, the in-office experience was the complete opposite. The staff was rude, unhelpful, and repeatedly passed responsibility onto one another rather than taking ownership or attempting to resolve the issue. This business has serious communication and professionalism problems. Staff need proper training to ensure accurate information is given and that patients are treated with basic respect. I would not recommend this place to anyone.

Although most of the staff is POC, primarily Latino and East Asian, they're not exempt from medical…read morebias. They could care less about getting your basic personal information right, let alone addressing your health conditions and health concerns. I say this because medical bias is the reason Black and other marginalized communities do not get the care they need when they need it. The check-in system needs to be changed. This location's patient demographic is mostly elderly people. There's no waiting room, so the line easily runs out the door. And since elderly people need more time at check-in, you could be an hour early and still be late. And if you're late, even if it's not your fault, they won't accept you so you'll have to reschedule. The employees at check-in need to find a different career. The lady typed in my DOB incorrectly. Assuming I don't know Spanish, when her co-worker told her she was typing in my information wrong, the lady said she doesn't care in Spanish. Even when I gave her the information again, she never corrected it. The nurses and doctors should also find a new career. They made it very obvious they do not like to be questioned, and never corrected. If you are a patient, remember these doctors and nurses do NOT know you. If they're not doing anything other than looking at your face, they're not doing they're job. They will take their check and go to bed not thinking about you at all. Meanwhile you will be dealing with health issues they refused to provide any help or care for. When I tried to discuss my health concerns and medical records, the doctor and nurse displayed a lack of interest and concern in what I was telling them. They instead printed out a google result with a general explanation about a health condition they have done no NO TESTS OR EXAMS to confirm I even have. These are doctors and nurses by the way. One doctor kept asking me if I was eating a certain food, which I told her over and over again no and her answer? "Are you sure?" She wanted me to say yes so she wouldn't waste paper after working so hard to print out a googled article. I will not be surprised if people's health conditions worsened because of the incompetent and apathetic staff at this location. Please do not go to Optum. Find another hospital or clinic if you care about your health.

My friend and I arrived at 1:45pm on December 22nd, 2025 for a 2:30pm appointment. From the…read morearrangement on parking, to checking in with Gabriella (who was extremely empathetic towards my elderly friend, conversational and efficient) and seeing the doctor things must have greatly improved from the reviews we have read. We didn't wait long. We were greeted by Genesis a little after the after the start time of the appointment. She made us feel at ease. She was very efficient and welcoming. She led us the exam room instructed my friend on what to do to prepare to be seen by Dr. N. Blumofe. The doctor was exactly the type we wish we had more of. Professional, Efficient and Empathetic. He's been a podiatrist for 25 years and counting . Most doctors who have been in the business for years start to forget why they took on the career in the first place. Not this doctor! While removing the fungus from my friend's feet he was very empathetic and careful. He answered any questions she had in a very empathetic way. He didn't rush her or make her feel inferior. She was very comfortable. What I admired most is he didn't just go through the process, he walked her through it. Communicated to her every move he made and why. That even brought me comfort. Some things she was requested didn't sound like services that any medical building would offer but he was able to relay that to her in way that left her with her dignity. That was so greatly appreciated because she hadn't been treated to good by other medical staff by phone or in person. The parking arrangement impressed me very much. When you enter into the parking garage, your plate is noted automatically. Once you're done with your appointment and you let the security. No ticket or anything is needed upon exiting. Very smooth. I love it!!!

I have been a patient of Dr. Jay Linuma for over 15 years, and he is just as kind, caring, and…read morecompassionate today as when I first met him. He truly listens, never rushes appointments, and always takes the time to understand your concerns. What sets him apart is that he doesn't prescribe medication unless it's truly necessary. His thoughtful advice, patience, and genuine concern for his patients are rare qualities these days. My family and I absolutely adore him and feel incredibly fortunate to have him as our doctor. He is an exceptional physician with a wonderful bedside manner, and I highly recommend him to anyone looking for a doctor who truly cares.

Love Dr. Iinuma so much! He is so honest, and caring I really appreciate him and his staff . I…read morecannot recommend him enough, I've been here for many years and will continue to stay and bring family over he's very trustworthy and experienced I am so lucky to have him!

I just had my first appointment today and I had such a great experience! I had to do a Nexplanon…read morereplacement - I'm amazed that I was able to schedule something within a week to get it done. My takeaways: -CONVENIENT! extremely easy to schedule an appointment that worked with my calendar. You can see all available appointment slots, which doctor is available, what day, which office. Love not having to call to make an appointment because it's hard for me to even find time to call. -EASY APP TO USE - the interface is user friendly and easy to use + understand. -appointment started on time! Was done within the hour. -Very nice staff. Customer Service messages you via the app and they seemed prompt and organized from my experience. -doctor was very friendly as well. Dr. Ann was very kind and attentive -lobby was so clean and beautifully designed. I know this seems kind of superficial, but clinics and hospitals can make people feel anxious or uneasy. A well designed space is a great way to make someone feel more comfortable. This was only my first appointment and my membership is covered through work. So can't say I have much experience with billing and so forth. However, my first visit left a great impression on me.

Oh Jeff. Trying to line your pockets in an industry you have no business in. Here's a thought. Why…read morenot help create change? Of course the building is fancy on the 23rd floor of a mall. Sure that costs a pretty penny. Parking is a nightmare. Did the 'simple online inquiry whatever the' which assures you that it'll let you know if your insurance is accepted or not. It of course says it is -otherwise I wouldn't have wasted 3 hours of my day to go- guess what? It wasn't. Do they know the out of pocket? Nope.

If I could give zero stars, I would. The "doctor" wouldn't listen to my girlfriend's symptoms at…read moreall. We don't even know her name. I don't even know if she's a doctor. She prescribed shingles medicine when clearly it was just an allergic reaction. Save your time and find a legit doctor. I'm sure Joseph Park was a great doctor. So sad he passed. Whoever's in his place must be bipolar or not a doctor at all.

If you're feeling sick and you it's too difficult to make an appointment with your PCP, there's no…read moreneed for the ER or even urgent care...just go see Dr. Park. Dr. Park can help you mild/moderate illnesses and any medical issues that aren't too complicated. It's like a quicker version of urgent care. There's no need for an appointment...you'll be in and out in a jiffy. I'm not sure if they take insurance, and I've never even bothered asking because it's only $60 for the visit.

She is great to have, a doctor and hears you and your body. I been seen Dr. Lyons since 2007 or…read morebefore don't remember, but I have not yet found another dr. That can be profesional but also like a friend. She takes as much time as you need from her. I think this is why sometimes I have waited to be seen by her because she is taking care of her other patients,just the way she will take care of you when she sees you.

Its always scary to choose a new primary care physician but when it comes to Dr. Lyons she makes…read moreyou feel so comfortable like you've known her for years. I went in for a regular checkup and the process was very fast and very easy the staff there was polite as well. I recommend that if he needed new primary care physician or just need a new place for your health care needs I would recommend setting up an appointment with Dr. Lyons.

We had a really good experience at Mederi during such a stressful situation. I brought my kid in…read morefor a possible broken leg, and the staff was incredibly attentive from the moment we walked in. The front desk was so understanding which helped ease some of the anxiety we had. The medical team was so patient and took their time to really examine him and come up with the best plan. They really guided us step by step to get everything handled. Thank god the X-ray came back negative for anything broken. We didn't feel rushed at all and truly appreciate how easy it was coming in and getting the help we needed. Made a scary situation totally manageable! I would definitely recommend this place! Thank you!

I went in today with horrible back and neck pain that left me not being able to walk and everyone…read morethere took such a good care of me! Starting with friendly front desk stuff and continuing with caring nurse and incredible doctor Kenneth! Everything took less than 30 minutes including images and presentations. I always fear to go to urgent care or emergency rooms as you wait for hours and leave hospital drained and tired but this experience was the best! We drove an hour to be seen there but it was worth it! Thank you to the professional team and doctor Kenneth!