I had a wonderful experience with Katherine who helped me through a home design project with a sophisticated eye and supportive engagement!

Products look great - I just wish it lasted longer. I purchased a two Fotuna chandeliers from Bo Concept for over $1500 total to put over my kitchen island. Sadly, one of them quit working 6 years in and they no longer carry the product. I reached out to customer support but guidance such as maybe details on the driver so that I can try to repair but no response. I guess my only option now is to replace both (nobody wants mismatched chandeliers). read more

The product is outstanding Once you buy it I understand that it may take 3 months However once the 3 month period arrives it Soo frustrating getting any answers from Bo concept like updates on arrival I'm not impressed with the customer service Taweh read more

building a new house and san francisco being the best place to shop all the furniture stores in one area...many shops require few months to a full year lead time to custom build to your specifications...wait wasn't a problem since house was still being built...clean and minimalistic with neutral tones was our concept for the house...walked in to browse with no appointment...elizabeth was the design consultant that walked over to help...showing different styles and options for each furniture piece...gladly rearranging chairs and draping different fabric over various furniture pieces...she took the time to view our design renderings and even asked for the architectural plans...floor plans were uploaded to her computer and our no-appointment visit turned into a full design service...everything was to-scale and she made sure everything would fit perfectly...looking for something durable...she provided different samples of fabrics, leathers and wool to take home to test...poured coffee, wine, soda, oil and even smeared the darkest stickiest burnt oil on all the samples...all the fabric did okay with quick clean up, but it will eventually soak through and will stain if left on longer...wool was waterproof, so nothing soaked through...both wool and leather performed the best for being waterproof and the most stain resistant...the black oil required a little cleaning product, but it came off eventually without staining both the wool and leather...both were the most expensive options...went back to boconcept and placed our order for a modena l-shaped sofa in speckled wool priced at $7,649...also ordered the large kingston dining table with ceramic top (expandable) which was priced at $4,179 with princeton leather chairs at $859 each ($5,154 for 6)...prices are before tax from early 2024...furniture was ready for delivery exactly as estimated, but the house wasn't...boconcept did provide free storage and everything was delivered once scheduled...furniture was delivered and set up..it did fit the house perfectly....ended up buying a matching modena chair in matching speckled wool later...table is super heavy duty and stays in place due to the shear weight...leather chairs usually wipes clean with ease...modena sofa has withstood multiple parties with children jumping and running around on top... read more

BoConcept - large kingston dining table with ceramic top (expandable) with princeton leather chairs... - Furniture Stores Near Me - San Francisco, California

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Stylish, Unique Couch and Great Design Help from BoConcept After months of couch-hunting (and lots of "meh" rectangular options), I stumbled into BoConcept and found the one--the Ottawa couch. Sleek, classy, curvy, and totally unlike anything else I'd seen Elizabeth Lovejoy at BoConcept was incredibly helpful throughout the process. She is a total gem. She visited my home to take measurements and then used their proprietary design tool to help me visualize how the couch would fit into my living room setup. That extra step made a huge difference and gave me confidence in my choice. I ended up purchasing the Ottawa couch, and while the wait time was long (about four months), I understand that's typical for custom-made furniture. And honestly--it was worth the wait. Now that it's here, I absolutely love it. BoConcept offers stylish, high-quality pieces, and I'm very pleased with both the product and the service I received. Highly recommend if you're looking for something cool, classy, and well thought out. read more

BoConcept location in Fort Lauderdale- love the contemporary style, met with Amber Feliciano who gave me a lot of information on a piece of furniture I am interested in, she knew exactly was I was looking for. Amber is amazing and knows the customers needs- thank you.. read more

In contrast to my experience with a neighboring luxury, custom furniture shop that I had in the Design District, I've had a very prompt and efficient experience with shopping, buying, and waiting at BoConcept. I got an entire dining room set here and the lead time for all of these items was said to be 3 months. And so it was. No surprises here, quality, lead time/waiting - they were all accurately informed to me and expected. No excuses, no shady business deals. It's probably a good thing that I couldn't remember the name of my sales associate (turns out from the invoice, it was Lilly) because the whole transaction was so smooth, after my initial purchase, I never had to go back in or hound after her day by day to update me on any delays. 10/10 would buy from BoConcept again, I get that the wait for custom pieces is long, but I can assure you that with their customer service and with the quality of the beautifully modern and sleek Scandinavian pieces you're committing to are well worth the wait and any great addition to your forever home. read more

Boconcept let me believe I could buy an expensive sofa, because Guardsman would help if there was any stain. Small or Big.. Well even the most gross stain requests: like my toddler pucked and peed on the sofa. They didn't answers to my 4 times request if they can come please and solve the problem. The one time they did respond to this request (months later and many requests further). They sended a tinie tiny cleaning bottle and a good luck noot with it. They are the whorts. Than you Boconcept for this recomandation. You sold a sofa.. read more

I needed a rug and wanted something that was a floor sample so i could have right away. Soren showed me what may be available. I decided to get it and Soren personally delivered it so I wouldn't have to wait for the delivery service. Thank you BoConcept and Soren. read more

My couch was so oooooooold that the wood dug into my hamstrings when I sat on it. I wanted something that felt comfortable, looked nice, and provided support. Outside of Bo Concept I found couches that looked nice. And that was about it. I didn't want to settle for one of three if I didn't have to. I spoke with Lily who discussed the couch I liked and gave me plenty of time to sit and marvel. I visited probably four more times. Lily was helpful when I visited and responsive when I messaged. I went for it. Then it was time to wait. Somehow the delivery date was very close to the estimate. The delivery team was very kind and professional. I had a great experience. I have my couch and three of my three couch wishes were fulfilled. Thanks Lily and team! read more

UPDATE: The only reason why I added one star, is because wonderful Virgile Machenaud reached out to me to help. Unfortunately, she was only able to offer 3 tiny dark buttons as replacement (sent from the office in Denmark). I graciously accepted, because Virgile was so lovely to work with, but three tiny non-matching buttons for a sofa that needs 16 total buttons is pretty useless. Why would I put replacements that don't match the other 13-14 buttons? BoConcept was also not able to arrange repair of the sofa buttons (someone to sew the buttons on - I'm not an upholsterer, so I can't do it myself!). Overall, a huge disappointment dealing with a cheap company that doesn't honor their work. Had someone gotten back to me in time, my sofa could have been fixed. Honestly, next time, I'd go to Sofa Outlet in San Mateo and have a similar sofa custom made. My sister-in-law's sofa has held up much longer than ours, and it was 1/4 the price! read more

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I'll NOT recommend this company to anyone I know. I had a terrible experience with them. Their catalog photos look amazing but the actual items arrived in the awfully off colors and the quality of the couch is very cheap, not worthy of half of the price I paid for. They claim themselves​ as a Norwegian​ brand but the coach is made in Asia with terrible stitches​ on the cushion​. The worst part is the return/replace process, the manager Virgile is incredibly hard to deal with, denied everything and changes his words every second, created enormous​ pain for me to feel settled​ at my new home. I eventually had to sell the brand new BoConcept furniture​ on Craiglist at 20% of the price I paid for. Ugly experience and ugly management, it still makes my stomach SICK. read more

The sales people and design services here are amazing. I unfortunately haven't ordered any furniture yet due to issues with needing to reinstall new flooring. But my experience while shopping for furniture was by far the best in this store. For me, it is not just about the quality and design of the furniture but also about getting help putting it all together in my apartment. At BoConcept, they can provide you with direction while also staying within a reasonable budget (there is a range of pricing). read more

Their selection is good, their service is fantastic, and delivery / assembly very professional. After traipsing all over San Francisco to find a couch, their showroom was an oasis. We're super-happy with the entire experience, selection, and final result. Given the supply chain issues of 2021, their communication was clear, responsive, and forthcoming. Veronica is a star, and we could not recommend BoConcept more highly. read more

Great service!! Highly recommend my designer Veronica Chumo to everyone. She is very knowledgeable, helpful and patient during the whole process. I am very happy with final look, although it took longer than usual to get my furniture delivered during covid last year, but I feel it's worth waiting when I saw the delivery. The delivery team is great as well, every efficient with assembling and professional. read more

We purchased a couch from here and had an excellent experience from start to finish. Ivanna helped us choose something that worked for our needs and was very helpful throughout the entire process. 1 example - we were planning a vacation and were worried the furniture would be delivered during that time, so we contacted the company and they assured us that it wouldn't be an issue. The delivery company also did a great job setting up the furniture. I was surprised at how comfy the couch was - I originally thought it would need to be broken in but it was comfy right out of the box. Overall, a great experience. read more

I had a pretty negative and frustrating experience with in Bo Concept. I was offered to customize my living room furniture, designing it piece by piece over a simulation tool they had in store. I chose a few pieces of decoration based on how they were presented in the simulation tool (shape, color, dimensions, etc.). I received a photo of the final products I bought over a confirmation email. After a long 9-week wait, I finally received the order, only to discover that the decoration pieces do not match what I chose in store and do not match the photos I received over the confirmation email. Their reaction was quite indifferent and cold. They did agree that the products I received do not match what was depicted in the photos sent in the confirmation email, and acknowledged the photos might have been confusing, yet they did not offer any fix to the problem. They did not offer to return it back or offer a full refund. They insisted that I'll have to pay 40% cancellation fee if I want to return it back. Cancellation for an order I did not choose! They miscommunicated their product and mislead me into buying something I did not intend, and are asking for a cancellation fee! read more

Ordered a couch from them years ago. Went in with my wife recently and Veronica took such great care of us, we ended up buying more pieces than we expected. We then told our friends who ended up going the next day to purchase a few pieces from her as well. Also, Jesus and Gerardo (hope I remembered their names correctly) were an absolute pleasure to deal with. Super professional. Likely the best furniture delivery team I've ever dealt with. Very efficient, but took great care with all the pieces. Also didn't rush me and encouraged me to take my time inspecting all the pieces once they were in place. They also brought up the warranty (didn't even know about it) and instructed me on how to file a claim if I come across any issues in the future. Hope you all luck out with this team. Great experience overall. Can't wait to see what else we end up purchasing from BoConcept in the future. read more

Special thanks to Jesus and Gerado, we experienced a 5 stars furnitures delivery/installation last week. This crew arrived on time, very gentle to your furnitures and floor, always smile and helped to clean all the boxes and trash, fast installers and nice people; we appreciate your kindness and hard working. read more

BoConcept - Our furnitures from BoConcept - Furniture Stores Near Me - San Francisco, California

Just got our beautiful new sofa from BoConcept. The store was helpful with helping arrange everything and with helping us reschedule our delivery. The installation was the best!!! Stress free and very pleasant thanks to Jesus and Gerardo. They were very kind, patient, professional, and pleasant. Thank you Jesus and Gerardo!!!! read more

What started as a casual visit after lunch at Dumpling Time next door turned into a very enjoyable shopping experience. We worked with Veronica over several visits/emails to select key furniture pieces for our living room. Veronica was knowledgeable, patient, and helpful throughout the process and we're happy to have worked with her. While many of BoConcept's furniture has a 8-10 week lead time, communication during that period was excellent and the ultimate delivery was good. Would not hesitate to recommend BoConcept and Veronica to those in the market for new furniture! read more

After 7-8 months use of our Hampton sofa, we were shocked to see a rip on the two seater. This was very unexpected as the brand is known for its quality. We immediately contacted customer service and explained the situation. Virgile our customer service associate has been super understanding of our frustrations (rip getting larger, fabric discontinued, not comfortable to have two seater again) and has been discussing many options with HQ. In the meanwhile, Virgile has also been very good with communication and constantly letting me know that he's working on it even though it's taking awhile, especially during Covid. In the end, I'm really glad that we are getting an option that we are happy with. Thank you Virgile and the team! read more

The Bo Concept store in San Francisco is a gem. Beautiful furniture options of course. Stylish, unique, very high quality. But I'm mostly writing this review for the amazing customer service from start to finish! A very personalized and personable approach. In store, Grace talked with us, spent time to understand the space and our vision and gave great advice. Michele with customer service helped us plan the delivery smoothly and moved some things around for us. Juan and Ernesto delivered and put together the table and couch and were very nice and helpful! They were extremely careful with the items (as you know, it's not always the case...) and spent the time to adjust until it was perfect. Best delivery professionals ever. Hands down. Everything was smooth, professional and gracious. We're very happy with our experience! Thank you everyone! read more

Alex & Jesus delivered boconcept furnitues over the weekend. They are very perfessional. They brought their own shoe covers. They first examine the pathway before move the furnitues to make sure there won't be any danmage to either my house or the new furnitues. Alex & Jesus took great care of my furnitues, carefully installed them and put them according to the design. Having Alex & Jesus delivered and installed my brand new boconcept furnitures really gave me pease of mind. Great job! read more

Boconcept has sleek, good looking modern furniture, and a great team to go with it. I stumbled upon it when I was looking for things to furniture my new condo in - and after disappointing trips to DWR, Restoration Hardware, among others, BoConcept turned up on my radar. It's prices are slightly lower than DWR's but their pieces look much better. I ended up buying most of my furniture from them, and as the pictures indicate, they look very good and makes our place look almost like a showroom! John helped me through the process of picking the furniture. He was patient and professional; he created multiple renderings of many combinations of furniture & finish I was interested in and went through many possibilities with me - all whilst working with my spacial and monetary constraints. Ultimately, I'm positive that the furniture I ended up getting would not look nearly as good without his input. Do give Boconcept a visit if you're interested in quality, designer pieces for less than designer prices - it certainly did it for my condo. read more

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Besides just having cool furniture.. As new homeowners trying to decorate their house for the first time, and not exactly knowing what to do, we were fortunate to have met Michael O'Brien from BoConcept. Meeting someone with his expertise and judgement, pleasant attitude, timeliness, and patience for us clueless people is extremely rare. We'd be more than happy to work with Michael again in the future no matter where he goes. He even helped consult on some decoration choices (like wallpaper and wall colors) that didn't come from BoConcept. This is amazing attention to detail and service. I normally don't write many reviews on Yelp but this deserves it. Michael took us through: * Picking the right coffee table, lamp, colors, and wood that coordinated with our pre-existing choices in furniture in the house * Helping to figure out the how to pick the right proportions given our room configurations * Figuring out logistics and saving us a bit of hassle and shipping costs since different pieces had different timing on them * Making sure we didn't go pick up pieces ourselves that would have just failed - we wanted to pick up a large Kuta lamp from the warehouse but he said it's going to be pretty difficult to transport * Making sure our coffee table's drawers were configured the right way that worked with our seating arrangement and sending the options for us to pick, but again we asked him what the best way was and we went with it. Fantastic experience shopping with Michael and my wife and I are very pleased. Thank you again Michael!! read more

We were looking around for furnitures that will fit our living room and couldn't really find one that will fit and that look nice until we went to BoConcept. We first went to the one in Santana Row, but the showroom there is smaller. We've decided to go to SF and fell in love with multiple pieces. We came in thinking we would only order 1 sofa, but ended up with 2 plus a dining set! Kai was very helpful in helping us picking the different materials and options. We love that their sofa comes in multiple configurations and sizes so we could find ones that fit in our space. After we picked the ones we want, we were worried how everything would look like in our house. Kai asked for our house floorplan and he uploaded all our furniture onto the floorplan. It was so cool! It totally helped us with the decision once we saw how everything laid out in our space. After we place the order, Kai told us about their sofa loaner program. They would loan a brand new sofa while you wait for your sofa to come and you just need to pay half of their shipping fee($95)! We didn't take it because our house wasn't ready, but I thought it was a nice offer. Our order came a week before the expected date and we couldn't be happier! The delivery guys came and set up everything. They even wear shoes covers before entering the house which is really appreciated. A week after, we thought that we were missing a sofa leg so I reached out back to Kai to ask. Someone from BoConcept Warehouse called me back immediately to set up a service visit. A technician came the following week and turned out the installer put the one of legs on the wrong place and so they just need to moved it. He also gave some advice on how to maintain the sofa. I would definitely recommend ordering BoConcept furniture! read more

Christopher & the team at BoConcept were incredible at helping us design our living and dining rooms. Christopher went above and beyond in understanding our taste and preferences, making a 3D model of our space and working with us through multiple revisions until we found the perfect options for our home. Can't wait to work with them again! read more

I am very happy with my purchase from BoConcept. I bought a Copenhagen (cabinets with movable table) and two Luganos (bedroom cabinets). The modern and sleek designs complement my apartment well. My friend had recommended BoConcept to me. Initially, I was a bit skeptical because of their prices and the fact that it takes about two months for your furniture to be ready. However, when I walked into their showroom, I was drawn in immediately by the look and design of the pieces. Veronica helped me choose the pieces for my apartment and did a few 3D renderings for me. She was very helpful and patient as she helped render several designs. Her recommendations actually helped me make use of space efficiently while also saving me money compared to other alternatives from other furniture stores. So, I placed my order and waited. In about two months my furniture were ready and they contacted me for delivery. Delivery was very smooth and professional. They arrived within the promised time window and finished everything promptly. Jesus and Gerardo were very courteous, quick, and took extra care while they were building the furniture to not damage any existing fixtures in my apartment. When they were done, I was very pleased with the results. BoConcept is not cheap, but you certainly get what you pay for - modern, sleek, and high-quality furniture with nice finishing touches. I'll definitely come back again when I need to get some other furniture. read more

We have been getting all of our furnitures from boconcept and it's an amazing store. Kai has been extremely helpful and professional in advising us designs and furnitures that suit our needs, as well as helping us keeping track of orders as they can take a while to process. It's great experience and we are very happy with its services and products. read more

Love our couch and wall unit! Excellent quality and design support. Ivanna was amazing to work with and helped us every step of the way. There were serious supply chain issues due to COVID but Ivanna's communication and timeline was exactly as expected. Would highly recommend working with her if you need design support!! read more

II would prefer to give BoConcept (SOMA) a zero star rating, but the only saving grace was their delivery team. Nice gentleman, did their job to the best of their ability, and did so with a smile on their face. Best part about Bo--is the people you probably won't interact with. Our experience at BoConcept (SOMA) was APPALLING. The weird part though was that it didn't really start out that way. Our sales consultant, Christopher, was initially very warm and engaging and seemed trustworthy. However, I am not certain the trustworthy part is a fair assessment any longer. Christopher came over and measured our living space and spent about an hour or hour and a half for a cost of $150.00 to consult with us on our space redesign. After a day or two he called and said that the plans he had been working on were "stolen" by a customer and asked if he could come back to remeasure. Sounded strange to us that some "customer" walked up to his work space and "stole" his designs, but whatever, we said sure we could reschedule another time for him to come back and redo. He presented some options and we recommended some changes to his design and we finally all agreed on a design. He also did a pretty decent job of putting some ideas together. But his customer service and execution at this point on were horrendous. Considering we spent approximately 11K at the store, a week prior to Christmas--end of fiscal year for retail, we are surprised they treated us like dirt. Plus, we live in a large condo building kitty corner to their location--so obviously have a lot of neighbors and friends we could bitch to, but BoConcept did not seem to care one bit that we would easily explain our story to MANY MANY MANY condo dwellers in the SOMA area. We were scheduled to receive our order of furniture (3 large walnut paneling units, 2 large rugs, and one dinning room table)--approximately 10 weeks after our order. The order actually received very quickly from oversees and was held in the BoConcept warehouse while we returned from vacation and were able to organize our schedules and contact our HOA for delivery. About 2 days before deliver was to occur (and I had cleared my patient list from my private practice), BoConcept called and told us that they "forgot" to order many parts to our walnut paneling and that we needed to pay the added cost but they wouldn't be able to get our stuff to us for another 3 weeks. They then said, "and you are lucky because now the items that you ordered are actually on sale and we can give you 20% off the parts that you are missing". Wow, lucky us! Not. So we politely inquired that since they "forgot" to order 1/2 of our items AND since they still had possession of ALL of our items, could they grant us the 20% percent off since now we had to wait another 3 weeks to get our stuff. No. No. No. Lastly, when they finally delivered our stuff--it was still wrong and they had incorrectly assembled at the warehouse. So, while 3/4th of the wall panel arrived correctly we had wait (yet again) for another few days for the delivery team to come back with the correct assembly. After all this, we inquired about a 10% discount given all the errors and waiting we did--not to mention all the product that we bought (and was still in their possession) was on sale for 20%. Of course they said no. We have never stepped foot in that store again. We have told our story to countless people and get satisfaction each time we tell it-since our friends refuse to go in the store now. Thankfully there are opportunities to tell our horrendous story about BoConcept (location: Townsend) Thank you yelp. read more

I was not that impressed with this place. Most if not all of their furniture is just veneers on MDF (medium density fiberboard) or particle board, not solid wood. Yet, the prices charged are more like what you could get the same piece in solid wood for elsewhere if you look (such as at Room & Board on some but not all of their pieces). For what it's worth, I'm against MDF with veneers not only because it seems lame to pay solid wood prices for it but also because MDF can emit VOCs into the air such as formaldehyde. Having a bed made out of this stuff where you are potentially inhaling it all night long seems kind of odd to me. read more

BoConcept does not "get the concept" of fine furniture. "In concept," BoConcept offers modern, sophisticated furniture at semi-affordable prices. What you often get is sub-standard (for the price) construction, cushions that don't fit correctly, and fabric that does not stand up to use. This, combined with long lead times for delivery, make BoConcept a "no concept." Yes, the sales associates at BoConcept are friendly and don't pressure customers. The owners are nice people. This can, however, only go so far to cover for the less than stellar construction of BoConcept furniture. The old mantra "you get what you pay for" applies here: if you are seeking truly high quality furniture, then look elsewhere. While more expensive, Lignet Roset pieces are better constructed, have higher quality fabrics, and sport more well-made cushions. As a step up over Ikea, BoConcept may be fine, but grown-ups should bite the bullet and move up to real furniture. read more

I fell in love with BoConcept's sleek design in the first glance at their stunning website with detailed page by page catalog. Upon closer inspection I found that they even have a show room right in San Francisco. Didn't take me long to make a trip here for my new entertaining room project. Robert is courteous and not intrusive. He was very patient to guide me through certain sales in the store and pretty much left me scanning the furniture freely. I would say the BoConcept prices comfortably between CB2 and DWR, just within my price budget. After coming back about 5 times, I finally made my purchase, and it turned out my wait was well worth it. Pros: 1. Modern, sophisticated furniture 2. Semi affordable pricing 3. Friendly sales who never pressures customers 4. Good quality materials with free assembly Cons: 1. Long wait time. (expect 2+ month) 2. No stock in showroom I would advice against customizing the module and stick with what they have originally unless you don't mind waiting more than 6 months for delivery. Even the in-stock program furniture woud take about 2 months or more as confirmed by their sales. Bottom line, if time isn't of essence for you, BoConcept is sure to please. read more

It's ironic but after leaving LIMN on the last furniture hunting excursion I remarked that I wish there was someplace that was in a class (quality and price) between LIMN and IKEA...a block and a half later, my wish is fulfilled... BoConcept is exactly what I was looking for...an IKEA for grown-ups - to be honest that's sort of disparaging as the build quality, selection and service is nothing like IKEA but the nordic styling does has something to do with the reference...either way, you get the picture - if you don't IKEA's perfect for you! 5 Star for killer furniture and really helpful service. read more

Only gave them one star because you can't post a review otherwise. Even one star is too many for this store. Seriously, the service sucks!!!! My experience: 1. My friend and I were thinking of buying and dealt with Chris. He said if we spent over $20k he could give us 10-15% off. We did, he did not honor his promise. 2. We ended up waiting until there was a sale and bought our couch. Chris designed a couch and said we need an extra set of legs. We bought the extra set yet only received a single leg vs. the set (set means more than one). 3. Our couch took 8 weeks to arrive. When it did arrive, only 75% of our couch was there. Chris or whoever communicated the order messed up and didn't order an entire piece belonging to our couch. We called the store and they basically told us we would have to wait another 8 weeks to get that piece. For our inconvenience all they offered was the return our delivery cost. Ummmm $220 is not equivalent to having to deal with your unprofessional and sloppy staff and wait 8 more weeks! 4. I called them to tell them I needed my piece by a certain date. The date I needed it by was two days before they said they would get it. I also flagged this issue eight weeks prior but yet no one tried to accommodate is AFTER they screwed up to begin with! In fact, Robert said he would do some research and try to resolve it but then he just didn't call back. Wow, thanks for your professionalism Robert. 5. The delivery team gets here to deliver the piece and first thinks they brought the wrong legs to realizing I already had my legs (although a single leg is missing). Then they don't even know how to install it and had to call their warehouse manager to ask. It's important to note this delivery team is BoCobcepts team and not some random delivery service. After counting the legs and all of this we are missing a leg they charged us for. 6. Forgot to mention before the initial order went through we needed to go see Chris. I phoned to let the store know I would come in the next day. The man on the phone said it was not a problem. After I drove to SF (45 mins) and made going there part of my plan for the day I got there only to find out Chris was off that day. Why wouldn't they tell me that when I phoned the day before?! Also, the guy tried to deny it and wouldn't take responsibility. 7. Chris no longer works there and I was told by Robert his files were given to other designers. Yet, no one followed up with us or helped us even after they knew of the issue. 8. My credit card was charged without giving me any notice (we paid in two installments and we agreed to their policy). Now, 8 weeks later out card was charged again and we didn't give them out info again and were not on notice the charge would be out through. Does this mean they store our info? Hey. BoConcept there are privacy laws applicable to ones financial information. I plan on moving forward on that as I am very concerned how my info was stored and used. 9. No one has really apologized. 10. Just spoke to Greg, 11/19/2015 at 4:16 p.m. And asked him how our credit card information was stored. He told me that the information is locked in a lockbox in the accountants office!!! WHAT?! Also, our initial agreement would have required them to destroy that information (despite their shady practices in my opinion) 8 weeks ago! If you are going to charge us again,' AFTER you screw up you have to communicate there is a balance and have us agree to when it would be charged. Greg also told me I talked to the owner several times. Actually, I have NEVER spoken to the owner. Greg told he would let the owner decide if he wants to call me back after I expressed my concern over the privacy of my information and my experience but if he did decide to call me back it wouldn't be today or this week because "there is lots of other stuff going on." So, in a nutshell they are not professional. They are overpriced for such crappy service. No one wants to take responsibility for things even if THEY screw up. Seriously guys, I'm not even exaggerating. If any of you are thinking of going to them for any furniture and would like to hear more about my experience or my friends experience please do not hesitate to message me. They lost a repeat customer in me and likely all my friends that ask me about how my experience goes. Finally, BoConcept you guys act like you are way better than everyone and an apology is beneath you. Message received. I won't be shopping there again. Go to Zozi's in SF. The store doesn't look as nice as BoConcept but Richard is amazing and can make any couch custom for half the price and he will take care of you if you have issues. read more

Why is it that when you actually get what you paid for and ordered you are so thrilled? This issue speaks more about our crappy society and work ethic then it does to BO Concepts SF. They got me what I ordered with limited hassle and although a bit delayed, they did not try to lie about it. Perhaps that's because Soren the owner is Danish and not yet wise to the ways of American greed. Keep it up guys and hopefully you will stay in business unlike LIMN who are fraudsters of the 1st degree. BTW..don't write a review if you just stopped in to look, its a waste of time for all those who actaully rely on these reviews. read more

I bought the Limo bedset in black oak. the design is completely sleek, it looks all flushed but the sides are actually drawers. My bedset was over 5k but totally worth the money. They had it in stock and said they can deliver within two week but I asked them to hold it longer. They called me 3 weeks later to schedule delivery and called me again 2 days prior to delivery to remind me. The took care of all the paperwork and insurance with my condo HOA. When they delivered it, 4 guys delivered it and put the bed set together. It took them about 4 hours. I knew they were taking their time and the quality shows. My dresser drawers glide very smoothly. I also bought a huge mirror that they gladly moved from one room to the next for me since I couldn't decided where to put it. Poor guys, it was REALLY heavy. I love their comtemporary style. Pricing isn't as expensive as ligne roset, limn of roche bobois but the quality of their stuff is just as nice and service is amazing. They've provided the best furniture experience I've had with ANY furniture company ( I've furnished 4 homes over the last few years). read more

Had nothing but a great experience with Greg Scott at this location. He was super helpful and shared all the information he had on the design and construction of our new sofa. BoConcept stuff can take a good amount of time to be assembled, but he was upfront about it and kept in touch throughout the process. Nailed the delivery date just in time for our first guest. Nice work! read more