I had a great experience with Zack at CozyCouch. We knowledgeable and gave solid honest answers. We're purchasing a house in SF and need a specific sectional couch. We are not on board spending +$6k for a sectional couch, and thats how we ended up at CozyCouch. Will be picking up a couch from Zack at CozyCouch. read more

I love my couch! Found Cozy Couch through Yelp. Went by one Sunday afternoon and really liked the couch selections. Kept a couple of them in mind and came back the following weekend. On second visit, I decided which couch I wanted (of course I pick the most expensive one on the floor). Came back for my 3rd visit and brought my sister and niece to help me spend almost an hour picking out the fabric for the custom made couch. There are so many choices, almost too many choices. Zach was super helpful, and didn't mind how long we spent at the store to make decisions, giving us various options on fabric, wood, length, etc. Estimated 3-4 weeks for delivery. Got the couch today, about 3 weeks. Delivery window of two hours, delivery guys were fast and efficient. I love the couch!! read more

Cozy Couch - Picture does not do couch justice - Furniture Stores Near Me - San Francisco, California

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Tried to buy a sofa off of Craigslist from them and the guy I spoke with was super sketchy and rude when I was trying to coordinate a time to pick up a sofa and then hung up on me. Do yourself a favor and purchase from people not hiding behind Google numbers and games. read more

Although we didn't end up getting our couch here, I wanted to give 5 stars for Zach's incredible service. He spent over an hour with us during our first visit to the store, educating us on all the details of choosing the perfect couch like what kind of feathers are best and what configurations are possible. After we left, he helped us do a ton of research and the thing I loved about him was that it never felt like he was trying to sell us - that's the mark of an amazing salesperson. read more

Overpriced; unhelpful customer service. Went in to get a custom couch cushion quoted for the built in bench in our apartment. Zack asked for dimensions, then quoted $400-500 in ~5 sec. This was about 1/2 the price of a full sofa for a single cushion. When asked for more details on pricing Zack said "that's just what it costs--time, materials, labor." Not a lot of help, we left. Note that two different websites for Bay Area custom cushion shops quoted the same work at $180-200. Thanks for the help, Zack. read more

Looking for a custom sofa, love seat or sectional, but you don't want to pay the high prices the big furniture stores are charging? And you want to support local small business? Cozy Couch is where you want to go. My wife and I had been in the market for a new sofa sectional for several months when we came across Cozy Couch. Shirley helped us find the perfect fit to satisfy both of our criteria in a new sofa (her: comfy. mine: polished and modern looking). We were able to select the frame, fabric style and color that best fit our tastes and needs (we have a dog that sheds a lot) and customize the shape of the entire piece we were looking for. We had originally wanted to push back our delivery date to accommodate some remodel work in our home, but when our plans changed, Cozy Couch was flexible with scheduling production and delivery. Very responsive to e-mails and phone calls! We ended up getting the sofa delivered early and within a 2 hour delivery window on a weekday of our choice. We can't be happier with the end result and with having chosen Cozy Couch! read more

Cozy Couch - Custom Sofa & Chaise. Thanks Cozy Couch! - Furniture Stores Near Me - San Francisco, California

I LOVE my new cozy couch! I had been planning on ordering a blue couch for some time. And finally made the order at the end of October. Zach was very helpful and informative both in person and over the phone. What was most helpful, was information on the different types of fabric in terms of wear and durability. The couch was estimated to be ready in 2-3 weeks, and we actually received it a bit sooner than 2 weeks which was awesome! I was also very impressed with how the delivery man handled the couch with care (I recently had a bad experience with movers). Thank you Zack and Cozy couch for your awesome work ! read more

Cozy Couch - Furniture Stores Near Me - San Francisco, California

My girlfriend and I were looking for a couch and noticed this place on 9th street. I don't like dealing with sales people in general but they were mellow and low pressure, answering questions but not trying to push anything on us. We got some ideas on the style of couch we wanted, and also looked at some fabric options. The sales guy gave us some notes about everything we had looked at , but we decided to think about it. After about a week of checking out some other stores we decided to go back and get a Damon couch. It was comfortable and pretty reasonably priced for a custom made piece, made in California, not China like so many other places. They told us it would take 2-4 weeks but it came in about a week and a half. I ended up picking it up myself and the guy at the store helped me load it in my vehicle. When we finally got it into our place and all set up, it looked great and was really comfortable, nice and deep for lounging out. I have already recommended them to friend of mine who is looking for a couch, and will go back myself someday if I need another couch. read more

Marcelo and Eric were very knowledgeable and helpful in finding us the perfect couch. They matched us with a couch that fit our lifestyle (easy clean and low maintenance) and worked with us on colors that matched our living room. Prices are reasonable and we got our couch within 2 weeks. They were never pushy and were very patient throughout the entire process. I highly recommend these guys for your next couch purchase. read more

Customer service here is beyond 5 stars. My gf and I have never bought a custom anything before and we needed ALL OF THE HELP. Like sos. We got it. Our guy Marcelo hooked us up. We gave him a price range and an idea of what we wanted and he made it happen. Now we have a beautiful and comfortable couch in our home EXACTLY how we wanted it. Not only that but the delivery guys are awesome and our couch came in half the time Marcelo quoted! Custom and fast delivery? AND made in the US? Sold sold sold. read more

New to the city and living with roommates, I wanted to find a really big sectional that wouldn't be too expensive but still pretty (I love tuffed looks), would be reliably made (we have a 2 yr old golden) and would also be comfy (hate sectionals that are too squished or firm). So many of their sectionals checked all these boxes! There's also endless customized options available and the owners/salesmen (I think two brothers run the whole show) we're great. They were extremely informative, helpful, shared seemingly unbiased opinions and helped me come to a quick decision that I'm so far very happy with. I checked out other stores as well but didn't find the products to be comparatively well made or the owners as charismatic & friendly. It's one of those businesses you want to support and encourage others to do the same! read more

What an enjoyable and educational experience buying our first couch was. We worked with Marcelo, Eric, and Zack on getting our Ryan condo sofa--mid-century modern aesthetic, tufts on the seat/back cushions, cone-shaped legs, etc. Incredibly informative and customer service-oriented. These guys were approachable and not overbearing from start to finish. Eager to answer our questions and walk us through as much/as little as needed. Very communicative and responsive when it came to emailing/asking about updates on the order and delivery. The couch itself is everything we were hoping for. Reasonably priced and high-quality. Appreciated being able to customize firmness, wood of legs, fabric, and size. The whole process was streamlined and incredibly stress-free. Check them out for all your furniture needs. read more

The experience of picking out the couch etc was fine. We received good service. The couch took a little longer than the anticipated delivery date by about 2 to 3 weeks. No biggie. The reason why I am giving only 3 stars is that the craftsmanship on the tufting is unacceptable because it gave out the first month we had the couch. Ok, not a huge deal but we need to send the bench cushion out to have it fixed with a 2-week minimum return time. I say "minimum" because the suggested method is to bring it on a Friday when the delivery truck goes out to minimize the time without a a cushion. If I bring it on a Saturday I must wait until the following Friday to have it shipped out for repair. That comes to about 3 weeks to fix tufting. How long will it take to fix the tufting on the backing which is attached to the couch? That has not happened yet and hopefully does not. I am disappointed because we expected better craftsmanship and way less hassle to fix tufting. We have not brought it in yet because we are trying to find a Friday to take off just to bring in the cushion. read more

Zack is extremely passionate and knowledgeable. When we visited the store, he explained to us each and everything about the couch, material, use, maintenance in details. He knew exactly what our requirements were and he skillfully satisfied them. After visiting the store, we went around to multiple stores to browse around, but had to come back to Cozy Couch as we trusted Zach and his explanations. Eventually we ended up buying the couch from Cozy Couch. Keep up the good work, Zack ! read more

Marcell was great! Thorough explanation of the whole purchase process and got my couch ready ahead of time!! Very pleasant experience. read more

Cozy Couch - New customCozy Couch! - Furniture Stores Near Me - San Francisco, California

We had a fantastic experience with Cozy Couch and highly recommend them. We were looking for a sofa sleeper and found the perfect one with great quality here. Their staff was very informative and talked us through all of the details big and small to make sure that we selected the one that would be just right for us. Delivery was quicker than expected, and they took our old sofa off our hands too. I'll definitely come back here the next time we are looking for new furniture. Great products and customer service. read more

I can't say enough good things about our experience buying our couch here! The showroom is beautiful with tons of great options, and it's all completely customizable! The customer service is outstanding -- personal, professional, responsive, and kind. This goes from the shopping to delivery experience. The couches are all made in LA and the quality is far beyond what you'd find at the large retailers like crate and barrel or west elm (we looked all over). Most surprising given the quality, the prices are easily 30% less than those retailers. We love our couch and wish we had a bigger apartment so we could buy more couches from cozy couch!! read more

They have great merchandise and the best, best sleeper sofa insides. You'll want to splurge on the memory foam mattress for your sleeper sofa. It's a little bit more but substantially better than the non-memory foam mattress. There are no slats and you can't feel the usual uncomfortable parts of a sleeper sofa. It's also much better than the inflatable air mattress ones which can pop or just feel strange. read more

I found Cozy Couch on Craigslist and visited their showroom in San Francisco and can truly say that they were exactly what we were looking for. Very low key with very knowledgeable staff to help you when you have questions and leave you alone when you are trying to decide. Truly a pleasant experience! Once we decided on the couch we wanted (chesterfield style, duh), we went through what seemed like a thousand different fabric options in which to have our couch upholstered. Really an endless selection of colors, patterns, fabrics and feels for you to sift through but it never felt overwhelming (really just felt accommodating). As we selected a couch with nail heads we were able to select the finish on those too, really cool. Then 2 weeks after we made our order and purchase we changed our minds on the finish of the nail heads (yes we are those people). We called Cozy Couch and without a second thought they immediately called the manufacturer who agreed to make the switch even though they had already begun installing the nails. GREAT CUSTOMER SERVICE FOR FICKLE CUSTOMERS! The couch was delivered 4 days earlier than promised, carried up narrow stairs. through a narrow door and placed exactly where we wanted by the delivery gentlemen. The finished product is both beautiful and remarkably comfortable. Could not be any happier with the customer service, selection, delivery, quality and overall execution. Thank you so much! James read more

I spent so much time looking for a couch it was ridiculous. I originally wanted to get cheap stuff from Ikea but nothing there appealed to me and the prices there weren't as cheap as I thought they would be. When I looked for better quality every store was either way too expensive or the service was lousy (usually both). Seriously save yourself the time and go here to buy a couch. The service here is better than any store I've been to (thank you Marcelo) and the quality is wonderful. They helped me find the right couch for my place that looked nice and was comfortable. Marcelo was very patient with me and gave me good insight. I appreciate the passion, attention to detail and concern. I'm happy to get a custom-built, modern, flame retardant free couch at a good price. read more

Stopped here first on a recommendation - after a month of looking at various stores (Macy's, IKEA, West Elm, Crate & Barrel) ended up coming BACK because the selection, price, and customization was right. The sales reps are patient and will work with you to find exactly what you need for your space. I ended up with a custom-sized couch for my space that gets TONS of compliments from everyone who sees the couch!!! Do yourself a favor and stop here if you're thinking about a piece of furniture for your apartment - I'm so happy I found Cozy Couch and have zero regrets that I 100% made the right choice. read more

I went all over the city looking for the right couch for the right price. I'm so happy I decided to swing by cozy couch. Don't like any of the store models? Don't fret. You can customize everything to your liking including the size, fabric, etc. I wanted a couch with a chaise bumper and it's exactly what I left with. They said it would take 2-4 weeks to get ours but it took them an extra week. They do deliver for a fee but 100% worth it. The delivery guys were so nice and even better, extremely efficient. I would highly recommend cozy couch to anyone. read more

All star service! We went to Cozy Couch on a whim and am so glad that we did! We worked with Marcelo in store and he was friendly and courteous and even recognized us when we came back the second time. We told him what we wanted and he helped us to pick the most affordable configuration to match our needs. He told us where the upgrades were really worth it and which ones we could skip. Production time took about a month, and we had selected a fabric that required that timeline. They were upfront about the timing and the couches arrived on schedule. Delivery was also amazing! They communicated with us often with timing updates so we knew when to expect them with the nice touch of letting us know the names of who was coming. They brought in the new couches quickly, unwrapped them, and did a full inspection of both couches. They fixed one small issue quickly and it was probably something I would have missed at first. They even added the felt pads to the legs for us! They gave us a full run down on maintenance and info on when to flip cushions, how the couch would break in over time, etc. They were friendly, courteous, and detail oriented. Definitely more hands on service than I expected! They removed our old furniture quickly, efficiently and all with a great attitude. We would definitely recommend Cozy Couch to others! read more

5 stars does not do this place justice. Right when you walk in, Gabe and Marcelo, their friendly and knowledgable sales team make you feel welcome and really do a great job of finding out what type of couch best suits your place and lifestyle. Prices are reasonable as well. For a custom couch as awesome and comfortable as the one we got, I've seen prices double or even triple at other places in the city. What really set cozy couch apart for me though was their amazing 2 man delivery team who had to take off the legs of the couch and shimmy and shake it in my apartment building doorway and then up 2 flights of stairs. I was having a small panic attack when they were struggling to get it in at first but they kept calm with smiles on their face. I can't recommend this place enough. Also- always Tip your delivery people folks. read more

Great furniture store! Staff was extremely friendly and helpful, helped me pick out a couch and customize size and fabric when I moved to a new apartment. They also delivered a loaner couch the next morning for me to use while my couch is being built. read more

Great selections and great service! I came in to purchase a coffee table that I had seen at their other location, Furniture Envy, and they immediately got to work getting my item and ringing me up. Marcelo and Zack were very personable and even made sure to open the box and inspect the particular item I purchased to make sure it was free of nicks and scratches and then resealed the box before loading it into my car. The shopping experience was great and I would definitely come back to look at other selections when it's time for me to buy another piece of furniture! read more

I shopped everywhere and ended up at Cozy Couch, where they style, fabric and price cannot be beat. I saw them online and decided to stop by the store; I wanted to be able to seat at the sofas since I wanted to make sure it was going to be a good fit for me and my husband. I have back problems and needed the sofa that was firm and wasn't going to fall apart. I bought a tight back sofa with bottoms on the seats. I was able to custom the seats for "firm" just like I needed. I picked the fabric and leg finish, and my sofa arrived in only two weeks. The lady that helped me was very helpful and knowledgeable. We are so pleased with the look and comfort of our lovely new couch! read more

Cozy Couch- Amazing couch, cozy prices! Hot recommendation for "Cozy Couch"! After (seriously!!) browsing in almost every sofas store in SF (at least 12 of them), there is no competition to this store. We order most of our furniture on line, but we wanted to try the sofa out... in Cozy Couch you can choose the shape, size, fabric, color- exactly how you want it, in the best prices (we paid less than 2000 for a big sectional). This is not IKEA quality- the sofas are USA made and even I could tell... High praise to Marcelo that was so great: gave us time to consult and think, but when we asked, gave us the best advice. He was funny and sweet. The delivery is guaranteed for 2-4 weeks, but when we told Marcelo we just moved and have only a mattress, he promised to make an effort- the sofa was at our house after 8 days!! We LOVE the sofa, it came out even better than we expected! read more

I've been looking for a comfortable, affordable and modern looking couch for a month on several big brand stores and also some of the new direct-to-customer websites like article.com and haven't found anything quite to my taste and my budget - until I discovered Cozy Couch. I met with Zach in their store and he is a huge couch nerd. Seriously, this guy really knows his stuff about couches (and he also personally does white glove delivery too). He helped me with all my questions and I found a design that I really liked and found comfortable but the one on display in the store was a Sectional and I wanted a regular couch. Zach showed me all the different customizations I could make on that design and I finally found a 2-seat couch design that I liked and that's also in my price range. The only small issue I have is that they don't have a catalog of all the different customizations you could make. So you have to just visualize things and imagine what your couch would be like. They have swatches of fabrics and legs but they only help so much. But luckily they do take pictures of all the different couches they sell and Zach showed them to be on their computer some of the couches at other customers' houses and that helped me make a decision easier. Cozy Couch, if you can take some of those pictures and create a nice looking catalog on your website, it'll really help! They promised a delivery within 2-4 weeks but my couch got delivered in 10 days. They kept me updated during the delivery process and everything went smooth! If you're thinking about buying a couch, definitely check these guys out! read more

Couldn't figure out why it was so difficult to find an apt.-sized couch in SF (other than ordering a custom made couch), until I stumbled upon Cozy Couch where I found the exact couch, with a nice high-end design, quality of fabric, good workmanship and good prices. Big, big thank you to Marcelo who has the patience of a saint, helpful without being pushy, professionalism, understanding, and great customer rapport. Also thanks to Shirley, the manager, and Zack, manager of delivery and the delivery crew of two. After finally deciding (many hours of choosing the right fabric), I was told the couch would be delivered in 2 weeks.....(yeah, right......especially during the holidays??). To my surprise, and in keeping with their word, the couch arrived 2 weeks, and even 2 days early! They called on a Friday and said the couch would be delivered the following day! The delivery team was great, maneuvering the couch down a narrow hallway and setting it up. The also carry larger sofas, different styles, with great prices. Just love the couch ......thank you again Marcelo, and the Cozy Couch team! read more

Went in here since I'm in the market for a new sofa. The sofas definitely seem cheaply made with basic foam but are also fairly reasonably priced. They had a huge selection of fabrics, which is great. My main beef is that I want to make sure the dimensions of the sofa are what I want...When I asked if they do a sketch or design with all of the measurements, I was told that they don't. She said they have a sheet (which she showed me) that THEY use to design the sofa. The sheet only had several measurements (eg, length, width, and height) - not all of the dimensions that you might want to specify (distance between arm and seat, seat height, etc.). It didn't seem particularly professionally run and seemed to provide only basic foam cushions. This a pretty basic store with one or two designs and they seem to customize to a limited degree without a great way to verify that the sofa will have the dimensions you expect. This might be adequate but I'm looking for something a bit higher quality. read more

Amazing service, delivered in two weeks, awesome price, would highly recommend. After visiting West Elm and 20 other places, this was a no-brainer. At least go here before buying elsewhere. read more

This is a great place to get a custom sofa at an extremely reasonable price and get it in a very short timeframe. I had shopped many of the larger mainstream places (Room & Board, CB2, Crate & Barrel, etc.) and found their prices to be higher, long delivery times (if you weren't buying stock fabrics) and little flexibility in sizes. Cozy Couch has a great selection of styles and fabrics. The salesperson there - Marcelo - took care to walk through options and I didn't feel at all pressured. He promised fast delivery and I was happily surprised that I got my new custom sofa exactly as I wanted it and it was delivered before Christmas (I purchased first week in December!). I would recommend Cozy Couch to anyone looking for a great product at a good price. read more

Best sofa I've ever sat on! A bit pricey, but absolutely worth what you pay for. I've had Ikea sofas before and they have nothing on these guys. They were able to customize so much - I came to them with a size requirement and a bunch of other things I wanted, like pet friendly upholstery, pull out bed, etc, and they were able to accommodate them all. Shirley was there from start to finish to help me sort everything out. The delivery guys were great too - right on time and very efficient getting it into an apartment complex. I would very much recommend cozy couch if you're looking for a beautiful, comfortable sofa! read more

Highly recommended. Zach was excellent providing several options from size, cushions, and fabric. Arrived within a week from ordering. Delivery and set up was fabulous including removal old couch. Excellent customer service. High quality at a reasonable price. Lots of choices for anyone looking for a nice, comfortable couch! read more

Look no further!! A gem amongst a sea of overpriced shenanigans. Extremely helpful staff who followed up to make sure our lugg delivery went A-OK (It did and Cozy Couch wrapped and protected our sofa like the treasure that it is). We love our mid-century style sofa. Worth every penny; this is our first "adult" sofa. Great craftspersonship and value. We are TALL. As in 6'4 and 6'5. We thought it was cute when the nice salesperson told us people sometimes say their sofas are too wide. Preposterous! They're perfect and we thank them for looking out for taller folks. Support your local small businesses! read more

Very friendly service, fair pricing, reasonable shipping times. A custom couch there costs about the same as a normal couch in the store. Pretty stoked to see what it looks like when it arrives! read more

Came in to take a quick look on my lunch break. I've been looking for a couch for awhile. Cozy Couch stopped me from settling for a couch at West Elm. Bought the floor sample and I'm very happy with it. Gabriel was very helpful. He was there upon delivery and gave a very insightful tutorial on my new couch. Will for sure recommend Cozy Couch to anyone looking for a couch especially a mid century modern style couch. read more

Just moved into my first apartment (YAY ME!) So I was surfing on craigslist trying to find a slightly used queen bed. A while back I had my eye on a storage bed but it was was SUPER expensive and sold out every where so my search continued for a SLIGHTLY used queen bed. But oh did I get lucky! I ran across a AD for a KING storage bed and it was even more beautiful than the one I had my eye on and it was LESS EXPENSIVE ! So I RUSHED to the city from Richmond and there it was in all it's glory LARGE AND IN CHARGE. The nice gentleman helped me and my cousin get the bed into my truck. I waited to the next day to put it up and after getting it all together we discovered a piece was missing a support beam. :-( I called and they were BEYOND helpful and apologetic. Today they rushed me the part put it together for my mom while I was at work. THEY are the best! I was BEYOND satisfied with the quality of my bed and the great customer service they truly went above and beyond! read more