We recently ordered a USM Haller piece from Arkitektura and had an excellent experience. The showroom visit was fantastic, and our salesperson, Hiro, was incredibly helpful; she even shared previous client case studies that were very informative for our project. The entire operations team was proactive throughout the procurement and shipping process, ensuring a seamless delivery and installation. The cabinet looks stunning and is exactly what we had hoped for. read more

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Hiro is amazing and truly wants to help, not only super skilled with design, but passionate too. What I appreciate most is Hiro acts like an advisor vs a sales person. I've learned a lot from her, and even when I'm not buying anything she treats me the same. One of the benefits of living in SF is having access to incredible ppl like Hiro read more

I have sourced from Arkitektura a few times and have been impressed with their level of care and customer service. The showroom is a great resource to take high end client to sit test, vet quality, and explore different collections. During each project, the team has provided me with options that meet the budget and aesthetic outlined. Communication is efficient and well informed. I always appreciate working with their team. Eileen was especially helpful. read more

The team at Arkitektura were great to work with. I had a quick turn around order and they went above and beyond to get my order to my warehouse in time for the installation. Thank you everyone!!! read more

We bought over $100 k of furniture, lamps and rugs from arkitektura. We were treated professionally and they spent many hours making sure our orders were right. These orders cam from factories in Europe (mostly) and the US. There was White glove delivery and great follow up on any delivery issues. Joy and her team are top notch professionals with an incredible selection of products. They also made great, top quality recommendations for our new mid century modern home (which has already won many awards ) Thanks arkitektura, for a job well done ! Y (Search for Element house Sarasota, FL for pics) read more

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I was pointed to this store since I wanted a USM Haller credenza in a color that DWR didn't carry and Arkitektura is the authorized USM dealer in the area. I reached out to them and not only were they able to order it for me with a special addition of a cable port on the left side, they also let me know when their sale was coming up for I also got 15% off! Minnelle and the rest of the team were always very quick to reply when I asked them for updates, since I had to wait several months for it to be shipped from Switzerland. I'm very happy with the credenza and the service I got from the Arkitektura SF team. read more

Arkitektura SF - Furniture Stores Near Me - San Francisco, California

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I bought an italian sectional sofa 15 years ago from a now-defunct San Francisco furniture store. In moving, I lost a specialized nylon clamp that held the two sections together, and they have been moving around independently since. I tracked down the manufacturer and found it was now represented by Arkitecktura. I called them and explained the problem to Allister Fong, who said he would look into it. He hounded the manufacturer in Italy through the holiday season and today gave me two of the clamps (in case I lose another one) for FREE. Exceptional service, considering I was never even a customer. read more

As a design professional, I've been a customer of Arkitektura's for more than 20 years. The selection and quality of their pieces are unsurpassed. My recent experiences with Arkitektura's customer service have exceeded every expectation. I ordered a high-end storage cabinet for a client knowing that the pandemic was affecting everything from supply chain issues to labor shortages and extended shipping times. Arkitektura's clear and reliable communication throughout the order, manufacturing and shipping phases was professional and greatly appreciated. We experienced a bit of plain old bad luck, in that two parts of the cabinet were damaged during international shipping. Arkitektura swiftly ordered replacement parts and, at their own expense, meticulously assembled the cabinet for our client while they awaited the replacement parts. Joy, Arkitektura's VP, came to the client's home and ensured that assembly went perfectly, which it did. This is a company - and a person - who delivers on quality at the highest standards. Not only is Joy knowledgeable and effective, she is a delight to work with. For these reasons, I am pleased to give them my highest recommendation. read more

We found fabulous furniture at Arkitectura. Left contact details, requested a quote for a 3 piece living room. 10 days later still nothing. We emailed. Nothing. Guess we Will source it elsewhere. read more

I had an excellent experience working with Eric Lungren in sales and with Rachel and the rest of the Operations Team once Eric placed my order. It was informative and fun to figure out exactly what I wanted with Eric's expert guidance. There was a minor glitch with the FedEx delivery of one item that the Operations Team resolved the same day. They also followed up to make sure that the order was complete and assembly perfect. I've worked with Arkitektura before and have always found their sales and customer service to be outstanding. read more

Never ever go to this place. I don't have the patience for a full recap, but needless to say it took _months_ to order some pendants. What?! Oh to start with they were floor models they had in their showroom! Why? Well they never returned emails, always promised to have things to us by a certain date and never did, and would make excuses like "I have 70 emails in my inbox." And? You had to 1.5 weeks to reply, and past self-imposed deadlines!!! So many excuses. Worst of all, is when it became clear that they had precut the electrical cables too short on most and we had to order new ones. They agreed in person on a discounted price based on ylighting, and then eventually reneged (of course again weeeks later). The manager had the audacity to tell me they don't honor verbal commitments! Hello those are legally binding!!! I wish I had the time to take them to small claims over it because they infuriated me just that much. F this place!!!! read more

My husband and I have had and continue to have a fantastic experience at this beautiful store. I come in and browse all the time - in fact I must have come in about 5 times before deciding to order lighting from them. Everyone who I have ever worked with is friendly, low key and easy to communicate with. And yes they are busy but they always make time to help. In the past I worked with a gentleman who helped us to order a usm file cabinet. The lead time for that (back in 2014) was quite long and it was not cheap, but that piece has been so amazing for us we plan to order another item from the same brand this November due to its impeccable quality and elegant look. I've worked most extensively with Joy who is amazing and feels like a friend, and also with Christina who is great too. I'm not sure what these other reviews are about, sounds totally contrary to my experience and totally odd. I think it's unfair to put a low review just because their price points are often quite high. Also if you are looking for discount products this is simply not the place to buy. If you want to order a Minotti piece it's going to be at a higher cost and you know what? The quality will be impeccable. Same with the other brands they carry. When I first came in and was looking at one sofa, Joy did a rendering for me based on my space, and even when I decided to buy a discounted floor sample of the same brand online (it was too good to pass up) they continued to be awesome to work with. The lighting designer Sklo is who I ended up ordering a couple of pieces from. The lead time was shorter than quoted and I had excellent customer service throughout the process. The lights in my space are phenomenal. We are now in the process of ordering a Minotti lounge chair and foot stool. I love this place!! read more

We ordered a custom upholstered Minotti sofa with the assistance of Alister and Joy at Arkitectura. Despite the supply chain issues due to Covid 19 related to the manufacturing process in Italy and the consequent delays in the trans-ocean transport, Joy kept us up to date on every step along the way.There were complications related to the delivery of the multi-sectional sofa to our home in Northern Sonoma. Joy went way above and beyond in her customer service to help us coordinate the delivery and ensure the delivery costs were appropriate. This is my very first Yelp review, but I am doing this because of the extraordinary customer service provided by Joy Agacaoli and her team at Artkitectura. And, the sofa, turned out exactly as we had imagined! With heartfelt thanks to Alister, Joy and the entire Arkitectura team!! read more

Nice store, beautiful furniture and very friendly staff who are completely disorganized. Nightmarishly and unorganized order processes and poor follow through by staff after you hand them your money. Get your ideas here and go buy it elsewhere. They're not organized and the follow through is poor. read more

Wow!! Talk about a hidden treasure! Just across the street from Bed, Bath and Beyond, and almost under EQ3 is Arkitektura. Stylish, fun and functional! I LOVE the back-slit sinks on the second floor. Oh yes, it will be mine! The first floor also has a plethora of interesting furniture/art items. The Kitchen room is very well setup and carefully walks the line between commercial kitchen and home. The staff seemed fairly invisible, or rather thought I was. They hustled about, never speaking, even when almost bumping into me coming up the stairs. Strange. I didn't feel like they were rude, just like there were only figments of my imagination, not firmly centered in reality. read more

Horrible. 01. I waited for a year for them to order and delivery my Edra sofa COVERS 02. I had to repeatedly chase after their installer for my USM installation of two offices, whom won't answer my phone calls nor Arkitektura's 03. All kinds of elements were missing in my USM order and I have the pleasure of repeating (02) above. 04. Takes forever for them to return any custom order quotes (weeks) 05. Doesn't have a clue when my shipment was shipped, in customs etc. Repeatedly giving me wrong dates. The staff is incompetent, the store's process of purchase to installation is as smooth as an earthquake. Its so awful I'm buying from LA and Vegas rather than with their family of stores. I usually enjoy supporting my local businesses, but not this one. ever. read more

My husband and I made an appointment to look at a USM Haller modular unit. We had the strangest time at the showroom. We went over color, dimensions, lead time, etc during the 20% off sale. The associate we were working with was rushing us the entire consultation (mind you, it was not close to closing time) and was not thorough in writing down all the details of what we were looking for. We were ready to purchase that day and asked if we needed to make a deposit, but she rushed us out and kept saying "you must have somewhere to be" as we patiently sat at her desk confused. Over 2 weeks later we received not one follow up phone call, email, nothing. Because of this strange encounter and the lack of communication, we took our business elsewhere and will not be shopping here again. read more

Hi Laury & Sofia, My set of 2 new Arper Catifa 53 Outdoor Chair Legs have arrived and are installed. They are great and fit perfectly. I'm so happy to have these so the outdoor chairs look perfect. I know this was a "weird" small order, but you 2 did fantastic and made me very happy. read more

It is amazing how many people believe in what is printed without having all of the facts. You must first always do the research first before believing what others have to say. Everyone is entitled to their opinion, and you must experience something for yourself before you believe in what you have read. People love to be the first one to critique and slander someone's name, but you must always back it up with facts. I was SO surprised with the experience that we had encountered, that I had to write something about Arkitektura to inform others that what you read isn't always the truth. In this case, it was so far from the truth...... Our experience in this showroom was a relaxing BUT enjoyable one. We were greeted by several people and were informed that when we were ready; they would be ready to answer whatever questions that we might have. We were looking for several things (sofas, kitchen table and dining chairs) and we came across several items that were very interesting. We were immediately informed that there was an upcoming "SALE" and that those items would be available "off of the floor" OR that we would be able to order any item and receive the sale price......what better service can you ask for? I can't. So, we went back to the showroom again last week and our salesperson kept to the same promise-to honor the sale pricing early. The 2 of us were totally shocked. We made our purchase this time and we feel totally confident in our decision and this is our "NEW" place to shop. Our product is going to be arriving 1 week before Christmas and we are both so excited about our decision. read more

We visited this arkitektural in-situ furniture store to look for something unique for our dinning room, they have nice Italian furniture, low key, elegant and not weird, nice but not fantastic nor ground-breaking. A dinning table by the front is regularly $21,000, now on sale for $10,000. Gives you an idea what price range they are. A round dinner table interested my wife, reg. $10,000, floor sample sale is $6,500. "Are the chairs included?" "of course not, $1,500 each. The set we looked at is $15,500. As my wife asked further questions, such as where they are made, what materials, etc.. the salesman never stood up, just looked at his computer and never really look at us or talk to us, wasn't really interested in offering much data. I wondered off and asked a lady about another dinning set, she said you are talking to another guy, you ask him. I don't understand it, is it fashionable to be rude and arrogant? what kind of style is it to be rude? or not professional? does it happened by chance all 3 people working there were raised to be rude and ill-mannered? or they are trained by the company to be such. Maybe they know better, by not being nice, people beg them to sell them the $20,000 table? only cheap furniture stores have nice people? read more

We have been buying furniture and lighting from Arkitektura since the 1990's (!). We've always had great experiences shopping here. While some prices and lead times might give you pause, you need to get out to other showrooms and really take a hard look at what your "alternatives" are. If you want pieces that will last for decades, not get tossed on the curb in two years because they fall apart or go out of style, this is where you should go! read more

they have wonderful, lovely things. a showroom of coveted design for all your mid-century modern whims. but i found the sales staff's "family-esque team" a little too clique-ish. my wife & i visited a couple of times with lists of things we wanted & ideas we wanted to discuss. but each time we stood around as they all chatted about club hopping & street fairs, hang-overs & boys, days off & weekends rather than assist us...hell, they didn't even *acknowledge* us. each time we waited patiently as they laughed & cackled, oohed & awwed over their lives *outside* of work & never so much as gained the token "may i help you?" or even so much as a second glance. when i did have the temerity to interrupt i was told outright about product lead-times & the virtual unavailability of their many items. here's a tip: nothing kills a sale faster than telling a customer the manufacturer can't fulfill orders in a timely fashion. guess what, you're the business end of that time-honored, old-school craftsmanship & it's your responsibility to find a way to fulfill the customers' demand. we took our money to a competitor & found what we wanted...inventory, availability, & (most importantly) service! which arkitektura in-situ wholly failed to deliver. read more

I was super excited when I found a vanity/cabinet set for my home. It fit the style of my new bathroom perfectly. I've always loved their furniture and often wished I could walk in and just leave with all the items that they carry! That was until I went to have the vanity hardware installed. My plumber recently came to install the faucet drains that were supplied. He's stated (and showed me) that the faucet drains will not fit the type of sink sold with the vanity. I called Arkitektura with this information and was flatly told it was not their problem. To me when you're spending this kind of money at a high end furniture store as they appear to be, I would have at least deserved a phone call versus a one liner saying "not my problem". The faucet drains were a tiny fraction of the cost of the overall sale... I'm sincerely disappointed as I won't ever be able to set foot in the store again and by the looks of a few other posts, others have had similar experiences. Beware! read more

I am approaching furnishing my newly built contemporary place as a work in progress by selecting distinct pieces over an extended period rather than backing the truck up to one mainstream store. I take a great deal of time both on-line and in stores to narrow looks and feels before committing. The people at Arkitektura In-Situ (especially Kat) understand my game plan. There I am encouraged to talk though my ideas, show pictures and even talk about things I have seen elsewhere. I find them to be knowledgeable, approachable and enthusiastic when we reach that moment when we know something is a good fit. They sell quality that you will not find elsewhere which results in conversational pieces that are clean and visually appealing. I am pleased with my purchases and look forward to being a continued customer. read more

Arkitektura-In Situ is the spot for Fritz Hansen in the city. Much like Limn, and to a smaller extent DWR, Arkitektura stages the showroom in way that can't help a modernist buy something. However, in my experience thus far, you need not spend a fortune to get a deal at Arkitektura. I found them through a friend and was impressed by the service from the get go. My sales person (ask for Alexi - she rocks) was on point every step of the way so far. I've even received the rare after purchase follow up e-mail - kudos! That said, I plan on going back for some more "accessories" once my new love seat arrives. Given the experience deepa s. had below, I'll update my review in the future - for those interested. ::::October 2007 Update:::: Sadly...much like deepa s., I experienced a painfully sad display of customer service post-sale when my sales rep left the company before my "delivery date." When I emailed and got no response after the supposed delivery date, I went to the showroom where in a positive twist met a rep (Gina R. thank you!) who understood the value of information. She passed me to the owner who stood up and owned the problem (Andrew you have no idea what a surprise it was). Within a week, the piece I had waited 16+ weeks for was safely in my home. read more

I've tried this place a couple of times and am amazed at how poor the service is given the prices of the furniture they sell. Now I'm really excited because a friend told me I have a much cheaper alternative online (keep reading and you'll get the web address below!). I've had multiple bad experiences. I once tried to place an order during one of their semi-annual sales but the sales person was too "busy" to place the order while I was there and said she would do it later. Never happened. I'm sure that was because I was "only" ordering 2 bedside tables at a total cost of less than $8k (still - $8k!). For some reason I decided to try again during the next sale and this time they took the order - perhaps because I added a sideboard and the total ran up to just over $24k. You would think if I'm spending that much I'd get top notch service, quick return of phone calls, etc. But you would be wrong. First, as you might expect from ordering Italian furniture, the order took over 16 weeks to arrive. But then I was surprised to learn that there would be an additional fee for me to just pick up the items - no, not have them delivered (I'd expect to pay extra for that) - but you have to pay extra JUST TO PICK UP WHAT YOU ALREADY PAID FOR (it's called a "will call fee".) They dump off responsibility for delivery to a 3rd party warehouse (which itself rarely calls you back and provides terrible service) and that 3rd party charges a handling fee, regardless of if they delivery to you or if you want to pick it up. It's all a real shame because I love the style of furniture. And up to now I thought I didn't have a choice. But I Do!! Here's the secret - www.mohd.it Yes - this website sells the exact same stuff, but at about 1/3rd of the price. It's all real. You can even call them and custom order if what you want what isn't listed on the site. So I think I'm done with this place for now on. Not sorry about that either. read more

Amazing customer service! Her attention to details is outstanding. I had damaged a latch on a beautiful piece of furniture I have had for many years and Rachel was able to track this down from the company in Italy and have it sent over. This included updates along the way as the factory was closed in August. Wonderful experience. read more

the service was really helpful when we got there, and they even answered our question about where to get a certain type of hanging light honestly by referring us to another seller. we sat on this funny amorphous pod purple blue couch thing and it was $37,000. this place is like a fun & beautiful museum. read more

Turn your den, bedroom or living room into a rompish adult playpen with rugs from Arkitektura. Redefine what it means to have a "shag carpet." read more

You will be shocked at how bad the customer service is here. Seriously, it's horrendous. The furniture is beautiful but save yourself the disappointment and shop elsewhere. I would rather fly to New York or LA to pick out furniture than ever order from this store again. read more

Some furniture and design are great, "the stuff'' ,however, sucks as they treat people like some low-life from little town coming to the city to see something they never saw before. Anyway, I guess they have enough regulars. It was very different experience at Roche Bobois where sale people are helpful and know how to be professional. So I bought my spectacular sofa there:) read more

I have been specifying from Arkitektura Detroit for 25 years. Janet and Laurie have deep knowledge of all their products. This company has always been on the cutting edge of great contemporary design. Their products do have a long lead time, but that is the standard for this end of the industry. Customers service is exemplary and that is high praise for this end of the industry. read more

Woaaahhh!! Way too much attitude for nothing!! What is the big deal if you ask for help with the price of a piece of furniture!!!! read more

The reps at Arkitektura were able to facilitate our firm's purchase of to the trade lighting in an extremely efficient way. The product was supposed to take 4-6 weeks to deliver and they were able to coordinate the delivery to us and our client within a week or two of purchase. One light fixture was slightly damaged in shipping and they expedited a replacement and pick up of the damaged item in under a week. Can't say enough goo thinks about Sofia, Christina, and Joy at Arkitektura! read more

As a homeowner with a love of interior design (and 3 renovations behind me), but not a designer, I approach design showrooms with a degree of trepidation. Sometimes I encounter the cold shoulder from salespeople who don't see the upside in providing excellent customer service to lay people like me. My experience at Arkitektura yesterday was the polar opposite -- both Dennis and Gabriel were beyond patient and helpful. I went to research Poliform closet systems and learned quickly that they have moved their showroom to the Design Center and are not yet open. But, despite this change, the sales guys answered all of my questions about the product -- ultimately helping me decide it's not the right way for me to go. THEN, Gabriel asked a bunch of questions about other aspects of my current project and provided some wonderful suggestions -- none of which were products he sold. I never felt patronized or rushed. They were professional, enthusiastic, and kind. The furnishings they carry are gorgeous and very high-end; someday when my life no longer includes cats I'd love to go back and find a new special piece for our home. read more

Great costumer service! I love the wide array of selection and happy with my purchase

I am not sure why the others had a bad experience. Personally, they have always been super friendly and goes out of their way to help you. I purchased a Minotti sectional back in 2006. Even now when I contact them for tips on cleaning they are still super helpful :) read more

I recently worked with Dennis, and had a great experience. He was very responsive to emails, and phone calls, and knew his stuff inside and out. read more

My husband and I moved here from New York City 9 months ago. A dear friend told me to go to Arkitektura for the kitchen of our dreams. We've been through so many renovations in our marriage, I knew full well there is no such thing as a kitchen of your dreams. Well, I was wrong. Arkitektura carries the Varenna kitchen line from Italy. It's dreamy with beautiful proportions and gorgeous finishes. And here is the best part: the sales staff seemed to know everything about the process and even got my thick-headed husband excited. My kitchen is installed (on time, by the way) and I absolutely love it. I can't stop my husband from bragging about it. Now, he wants to redo the rest of our townhouse and we're going back to Arkitektura for sofas and closets and some more goodies that I have my eye on. read more

What's with the attitude? I get the impression that the people working there have nothing to do yet when asked for help their tone of voice just reeks of "I'm too good to help you." read more