Been coming here for several years. Yesterday, my tire suddenly got low, so I took it to the…read moreclosest shop I could find. They were too busy. Then I took it to another on Poplar. They told me that there was a screw in the tire was too close to the sidewall and I would need a new tire. I asked them about this, saying it didn't look very close to side!!! But the sales guy insisted that it was too close, and that I would need a new tire. Then he told me it would be better to get a pair of tires. At this point, I decided to go to Gateway, as I simply did not trust this guy. So, I go to GATEWAY, tell them that there is something wrong with my tire, and it takes them about 15 mins to get to my car. I started playing with my phone for a few mins, and then I look up and my car is gone!!! I go up to the counter, and the guy hands me the keys and says, we found a nail, patched it, and it is ready to go. No charge, we appreciate your business! WOW! I almost got taken for $450 dollars at a competitor, and this place says NO CHARGE! I am a customer for life! Highly recommended, as they have always been competent, never a problem, and now I understand that they are really honest as well. Refreshing!

I never allow anyone in my vehicle, I had it towed to Gateway Tires for a new battery ..I noticed…read morethat the driver of the tow truck that Gateway uses, asked me to go inside after arriving...between them and getting my car serviced, I had about 5 CDs missing...I'm not sure who got them....but, they were there before .I'm just looking for them, and they are gone!

In and out in 15 mins and cheaper than my dealership, Jim Keras. Keras usually takes about 2-3…read morehours and ruins my day. This is my joint from now on.

Quality and service is amazing! I'll always comeback. I'm very grateful. Everyone was super…read moreknowledgeable and professional.

Got my oil change here. Picked vehicle up and smell burning oil when I cranked my car. But I said…read moreno biggie maybe a little oil was spilled. I drove directly 5 minutes home. Next day I went to the store and I received the oil pressure warning while driving. When I checked my oil stick it had no oil on it. I got a tech to come and check it out. When he removed the oil filter the O ring gasket was broken. How was this broken and it was brand new? This caused the oil to leak out. I called and spoke to Michael Sullivan , manager, in attempts to explain this to him , he gets rude and upset because I stated it wasn't put on properly. He then say "He gets upset when someone say we didn't do our job correctly".. I just wanted him to show some empathy and at least give me a discount for the inconvenience. I could have lost my entire vehicle do to this issue, but no accountability was taken. I will not be back to this location and I hope you don't go either.

Cost of everything is higher now, and technicians are harder to come by, but Christian Brothers…read moreheld true to their European Oil Change coupon price, installed the cabin air filter and new LED headlights I purchased online for the price of labor. Up front pricing is very helpful and doesn't cause any stress upon checkout. You accept the proposed pricing via text. They text when your vehicle is being seen, and when it's ready. Diagnostic fees go toward any repairs that are made in-house. They run a clean, smooth business and haven't yet talked down (how mechanics often do) to this woman.

Helped me twice with ac Freon issues. They were great. Affordable service. Nice peopleread more

Terrible time, I was traveling and walked in with a bolt sticking out of my three-quarter in…read more diameter and the owner said he didn't have time to fix it at 2:30 in the afternoon. I said that was pretty bad customer service and he said what about all the people I promised ahead of you. I said you should make an exception for someone traveling. They told me I should try another place. My tire went completely flat luckily in a Pep Boys parking lot 1 mile down the road from them, dear Steve, Pep Boys great service. So F you buddy

I want to start by saying Felicia was so helpful and made my long wait time more tolerable. She is…read moregreat at customer service. Appointments are relative right. I had an 8am appointment but for the work I needed done the technician to complete the work was not scheduled to come in until 9:30am. I was able to go the gym in the same shopping center and eat lunch nearby while they worked on my vehicle. From drop off to leaving the lot I was there all day; a solid 7 hours. As far as the price, it was expensive but all work was completed. My 4 star rating is because of Felicia.

My car was towed to the Firestone on Park and Mt. Moriah on Wed April 22 because it was stuck in…read morereverse. Once I called to confirm the car had been received, I waited for a call back. I called the next morning and was told by Holly it was being pulled into the bay to be looked at. I called back at the end of the day Thur and they told me they had not looked at it because the engine guy was busy. On Fri afternoon (after still not hearing anything), Holly told me they needed to get a part from the dealership and it would likely come in Tues.On Tues morning, DEITRYCK (store's manager) answered and told me they wouldn't be working on it and had "forgot" to call and tell me. They held my car for a week. We lost income and a whole week without a vehicle because they "forgot". Then, DEITRYCK had the nerve to tell me that 'I wasn't helping the situation" by being upset. He took 0 responsibility and seemed to care less because he knew him nor the store would be held accountable in any way. You are messing with peoples' lives. I have filed a complaint with the BBB.

Because they came right out and fixed the problem. I don't have anything else to say.read more

I received service from some good, down-to-earth people during my visit. The price for my brake…read moreservice was a lot more reasonable that most places, and I feel like I got honest service. Another problem arose during the process (which was my own fault since I had been driving on bad brakes for too long) that will require me to take it to the dealership, but they showed and walked me through everything so at least I know what I'm heading into in the future. Definitely recommending them the next time someone asks me about a mechanic.