The quality of work is horrible and overpriced compared to other shops. Often end up paying twice as much to fix problems they created.

The mechanic I usually take my cars to is almost to Bartlett and I wanted to try something close and in the CY neighborhood. I came in looking for a convenient, quick change on my brakes. I knew that was the problem. I also knew the car I was bringing was an older "clunker" that I did not want to invest much into for repairs. Upon arrival, I attempted to explain this to the receptionist. She didn't even make contact with me, but instead just told me that the mechanic would take care of things. I should have insisted on speaking to someone but I wanted to trust the process. When I received the quote, I knew it was way off. I reached out to my mechanic (who also has Yelp reviews of 4.6+ as well) and asked if it sounded strange. He said he could beat it by $400, and probably more. I picked up my car (which still cost me a $125 diagnostic service fee) and took it to my other mechanic who did the work for $800 less. I'm sure The Hub stands by their work and their quote, but that is just so, so far off and a bit toned def to this customer's needs. All your receptionist had to do was listen to me and consider my request, but instead, you lost a potential new customer from the CY neighborhood. I hate that because I want to support local joints. From what other reviews say, this is a highly reputable place to take your vehicles -- so I can't argue its quality. I can only warn the consumer of its seemingly astronomical, pricey quotes. read more

The mechanic, also the owner, seems to have a good handle on easy repairs and maintenance but is out of his league when it comes to anything more complex. In fact, he's pretty incompetent. Too many times he misdiagnosed problems with my car (always at my expense) then aggressively pressured to have unneeded issues fixed sooner than later. Not a good or honest way to do business. read more

The repairs at this place are very expensive. I submitted a request on yelp that said my 2013 Chevy Impala was overheating and I wanted to replace the radiator. I stated that I had already replaced the water pump, thermostat and coolant sensor. Shannon contacted me from the Hub Automotive. I requested a quote for replacing the radiator. Instead of providing me with a quote, Shannon requested that they do a diagnostic to see if they could find an issue instead of replacing the radiator first. I agreed to Shannon's request. The diagnostic fee is $138. Long story short, they did the diagnostic and didn't find anything wrong with my vehicle. I asked them to go ahead and replace the radiator because it had a small leak. The cost was $929 to replace the radiator. I agreed to have the service done. I called back about 10 minutes later and I asked them to replace the upper and lower hose on the radiator also. Shannon said it would be an additional $450 to replace the upper and lower radiator hose. This was much more than I expected so I decided not to do it. I found a mobile mechanic who came out and replaced my radiator and hoses for $500. The car rides good now without any issues. If you go here, be sure to get the quote first. The repair charges are expensive so you need to know before you drop off your car. If I had received the quote that I requested, I would not have taken my car to Hub Automotive. read more

The Hub Automotive - 2013 Chevy impala - Auto Repair Near Me - Memphis, Tennessee

My check engine light was on, it was a misfire problem. That was fixed along with an oil change & new brakes. This was my 3rd visit to have work done & each time they've been professional, knowledgeable & communicative. I highly recommend them for your automotive needs. read more

After my previous review, Hub contacted me immediately explaining the current situation of shortages and delays of parts for repair. I recently took my car in again for some break pad replacement. Understanding my single car situation, they worked diligently to make sure I only have to leave it for the day and not overnight. It was extremely convenient and helpful to be able to do that. I give 5+ stars for the customer service and as always very transparent about the car service as well. read more

I went to Hub Automotive because of their Yelp ratings - and those reviews were right! Great service, customer friendly, and very reasonable. I'll definitely be back! read more

My sunroof was leaking, the drain blocked so that water went to the floorboards. They took care of it promptly, charged me fairly, and service was friendly. Definitely recommend. read more

My gear shift cable had broken and the the hub automotive were very fast to respond. they were unable to inspect the vehicle until tor the next two days, but they towed the vehicle to the shop within the hour. They are very polite and friendly, my only issue is the price, but the prices has risen on everything, so its hard to tell. read more

Great Customer Service and thorough work. I had a complicated coolant leak and they made sure it was fixed properly.

I choose to support the Hub because they provide great service and extremely fair pricing! Andrew and Jennifer represent the best of Memphis' local owned businesses. read more

I finally found my Automotive Doctor!! It's been a series of crappy work, lies upon lies and over charging from many places I've taken our vehicles too. I love The Hub-Family owned-like, everyone is welcoming, kind, listen to you and most importantly they do not lie-they find ways to fix your vehicle that do not cost leg, Arm and a pint of blood. This my place now! read more

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Going to The Hub was honestly one of the best mechanic automotive experiences I've had in my life. I'm driving cross country from New Jersey to California and of course one of my brake warning light goes on. Driving with a bunch of children in the car, I really important make sure my car is in tiptop shape. I called late afternoon and within five minutes I had somebody under my hood checking out my car. These guys gave me their honest, reliable opinion and I feel really good about continuing on with the rest of my journey. Thank you for all your help- you guys are incredible!! read more

These people are amazing! ABS & check engine lights came on. I took my vehicle to The Hub on a friend's high recommendation. I was prepared for an expensive repair. It turned out to be a wheel sensor and the repair was less than $300. I'm now taking my car here for any cuter service or repairs! Everyone was communicative, friendly and knowledgeable. read more

I e had o lay good experience with The Hub. My husband and I had work done onto both of our vehicles! Great price and fast service! And if you ever had a problem with your vehicle after your service! You can can and they have no problem having you to return your vehicle! I just wish they will do oil change! And that would be so great for me! read more

I want to provide another shout out to Hub Automotive. I finally took my car in for a LOT of regular maintenance work that i had ignored for ... years (typical stuff like tune up, fluids, belts, spark plugs, etc). After the initial fix, I still had some follow up items because things were not quite perfect with my ride. The Hub saw me right away, got things tweaked perfectly, and now my car drives just like the day I bought it off the acura lot. I really appreciate all of the great and hard work hub automotive does! And they are dog friendly :D. read more

I do most of the work on my car myself. I had done a big brake job and suspected air in my system, I bled the brakes but no luck. Turns out I bled them in the wrong order and the hub was able to get my newly installed brakes working the way they were supposed to. Pricing was pretty fair but be prepared for your car to be there most of the day. read more

Quoted me 800 for a blend door actuator fix. Don't trust them to handle anything else for my car. Wanted 100 for just finding that out. Would not go back. read more

These guys are honest- they quoted us only $350 for repairs when another place wanted to charge $3,000! They always do great quality work for a reasonable price. Highly recommend! read more

When I was quoted an estimate by another Memphis repair shop that seemed sketchy, I found The Hub on Yelp and took my vehicle there. They got my car in the next day and fixed the problem for less than half what the other shop was quoting me. Also, the problem wasn't what I was quoted by the other shop but a much easier remedy. Very pleased with The Hub and will continue to use them! read more

I had high hopes after reading reviews on this an other sites. Went by and spoke to the owners who seemed very nice, and made plans to bring the car in for them to inspect the work needing to be done. Dropped the car of at 8:00 a.m. and called about 2:30 p.m. to see if they had gotten to it. I was informed that they had not yet gotten a chance as they were having some problems getting a truck off the rack, but they would try and get to it ASAP. Got a call about 4:45 p.m. saying they wouldn't be able to get to the car today, but maybe next week. Went to get the car and was met with excuses of misunderstanding, shop problems, and they were having a bad day. As I said, I had high hopes but was extremely disappointed. I cannot make a recommendation based on my experience. They might do good work, they might not. read more

Can't say enough about this establishment! They are the only ones who I will let work on my Jeep besides myself. A dealership wanted to sell me over 3000 dollars worth of a wiring harness and PCM. One day with the hub mechanics and they realized it wasn't either of those problems fixing it for a fraction of the cost and labor. They worked with me to find the part for an older model Jeep. Great customer service at the front desk and the mechanic answered all of my questions before work was performed. Will definitely be a continuing return customer. read more

Brought our car here to get a second opinion on a strange diagnosis for a grinding noise from Autonation Ford. Within the same day (Autonation Ford took a week to give us the wrong diagnosis) the Hub had correctly identified the problem, called me with a price and options, and then fixed a serious issue with my car. I am really glad to have such a good shop close by, and I will definitely be returning to them for future service. Great experience overall, would definitely recommend! read more

What a day!! I took my car to a major dealership for a oil change...(Chevrolet) When they got thru they came to me and said... Maam you need a lot of work.... 2839.00 worth of work. My husband advised me to take it to Hub Automotive!! (Where I should have gone in the first place). To my surprise they examined my car and I walked away paying on 93.00 to repair our SUV!! We highly recommend this place!! Our SUV is running like new!! Thanks Hub Automotive!! #Honestpeople #Honestprices #FriendlyService #WeloveHub read more

I can't speak highly enough of the service I received at The Hub Automotive! They were fast and went out of their way to get me back on the road. I was have car trouble on the road and found them on yelp and they took great care of me. I would recommend this business to anyone who is a fan of good service! Excellent work! read more

My fiance literally just got his chevy impala from them today. They told him it was a starter last ​week so we got the car back today and put a br​and new starter on the car. Well guess what hub automotive!! That wasn't it. If you could not tell what the problem was just say that!!! I knew it was so​me b.s. when u charged him for the diagnostics then turned around and said that it was the starter. Then turned around and said you gotta check other stuff. You put a new battery in. And he​ was charged 300 bucks for that!! All you had to say was you couldn't figure it out!!! BC guess what? You lied!!!. We will find someone that knows what they are doing​​​​​. If I could give u half a star for a review I would. No need to comment back with nice words!! That dont work for everyone only for you. What you did was very wrong. But I dont have to say that BC you already know it!! Hub Automotive sucks!!!!​​​​​ read more

Let me start out by saying I have lived in a whole bunch of states and I've worked on a lot of cars and I have never written a review ever and had to download this app in order to do so.ive had to go to repair shops several times over the years and most were okay places but hub automotive is the best place I have ever gone they went so far above and beyond any expectation I had this is the best experience with any repair job that I've ever had to get done they were honest friendly and thorough they really are amazing so if you have a vehicle issues this is hands-down the best place to go.I can't emphasize how happy I've been with this experience to the point that I downloaded this app just so I could write this review read more

My daughter attends college in Memphis and I visited recently. One of the things on our To Do list was having her car checked out. It would not go over 30 mph. Someone recommended Hubs. They were so patient friendly and helpful! Her catalytic converter needed replacement (very expensivel) and Hubs offered team it out as an alternative to replacing! Very efficient and fast turnaroumd. I will definitely use them again if needed (hopefully NOT) LOL! read more

After we moved to Memphis, we were joking that the worst thing about a move is having to find a new trustworthy mechanic. You can imagine our relief once we discovered husband and wife tag team Andrew and Jennifer Brunson right here in our new neighborhood. They have been taking great care of our car and made us feel more at home along the way. read more

I had the best experience I've had with a mechanic since I moved to Memphis 7 years ago. And I've tried several. They communicated with me on the weekend outside of work hours, which I don't expect of a business and neither should you. But it was really nice this time. They didn't try to upsell me. They were fast. And Jennifer and the entire crew were so nice to me. They have my business as long as I live in Memphis and I recommend them to everyone. read more

I called yesterday to see if they could find out why I had a check engine light that came on in my truck. I was told that the next morning would be best. I brought my truck in at 8 and was given a ride to work and they handled the rest. Not only did they get it fixed before the end of the day I was picked up at work and taken back to my truck! Nice people to deal with. I will be back if need be. Highly recommend. read more

I really love this shop. They are nice, good prices, and won't tell you to do unnecessary repairs if you don't need them. Although i did have a couple issues. I called a few days ahead to check when they'll have time to take my car, Jennifer recommended I bring the car as early as I can, at 8am on Friday to get any repairs done or at least looked at in a timely manner. I told her I have to work but do they have a shuttle service to take me to and from work? She said yes. So I get there at 815am. And I gave a young woman my key and was filling out paperwork, I told her that I need to be shuttled to work by 9am. She told me sorry, she was the only one there and could not take me to work. I was pretty upset because I could have made prior arrangements to get a ride. After calling around and waking some people up, I was able to find a ride, I got to work 20 min late, my job is only 10 min away. The other part was I wasn't told at the time that they closed early on Fridays so I had to quickly find another ride there for 2pm, she called me at almost 1pm. It wasn't enough to dock a star, although I really should, but based on their integrity on how they are with the mechanic part, I won't hold it against them this time. I didn't get anything for my inconveniences, I'm not looking to, just saying. Still would recommend, just make sure u have a ride if u need to go to work on time. read more

This neighborhood, family-owned business is SO worth supporting. We took our truck there based on a recommendation from someone who works in the auto industry and are so glad we did. They're fast, honest and communicative. We'd been having issues with our AC and were told by one shop that we needed to replace the entire system, a $1,500 job. We took it to Hub and they said it was one faulty part that was causing a freon leak. It was fixed in two days and a couple hundred bucks and has been working for six months now. We love this place! read more

The Hub is exactly what you should look for when you are in need of an honest mechanic. I have taken my truck here repeatedly for everything from major differential repairs to oil changes. They have fair prices, honest recommendations, and are great people. Supporting local business doesn't always mean paying a ridiculous premium- and this is the best local automotive repair in the area. Keep up the good work- I'll be back! read more

I recently moved to Memphis as a new student at SCO and solely depended on reviews. Seeing that the Hub had such great reviews, I went to check them out; & they did not disappoint! They provided honest advice and thorough service. I will definitely come back for my car services! read more

I absolutely adore The Hub. I am relieved to have finally found a place that makes me confident in their ability to service our vehicles. And, they are in my neighborhood! They are honest, ethical, reliable, friendly and invested in our community. Our family has taken a variety of cars from new to old there. read more

This review is long overdue. I've been taking my car to The Hub practically since they opened. Jennifer and Andrew treat me (and my car) well, and their prices are so reasonable. I really trust Andrew's knowledge and expertise. I'd never take my car anywhere else. read more

What a wonderful first experience! Jennifer and Andrew obviously care about their customers, and the service is top-notch, honest and friendly. They went out of their way to accommodate my work schedule, and didn't overcharge for a small part. I'm definitely going back whenever my car needs some TLC. read more

I've now brought my car and my father's car to Hub because of reviews I read on Yelp. My experience has been outstanding. Their service is friendly, engaging, and direct. I am usually skeptical at auto shops, but I've found the employees at Hub to be honest and charge competitive & reasonable prices. I highly recommend Hub Automotive and will be a repeat customer anytime I need auto work in Memphis. read more

Friendly and fast service, squeezed us in on short notice, gave a ride (we live in the larger neighborhood), didn't push anything on us though our car will warrant more attention soon. Prices are fine. read more