Early 2026: 2nd Floor: poor patient care, heartless, unconcerning staff!!!!…read more
THE only reason I give this a 1 star is because there was 1 ( only 1!) staff person that was helpful! Her name was Rose, and when we mentioned how helpful she was, all of a sudden she disappeared from the 2nd floor!!!!! Not to mention race, but Rose was Hispanic, and the majority of other nurses were of African descent. It seemed the "majority " stuck up for ( or covered) for each other.
I had a near friend here for rehab, she stayed for a couple of months ~ the care was horrible!! They do not have Safety Side Bed Rails! What rehab place doesn't have side rails on their beds??!! My friend had lost all strength in her legs, when I requested assistance from the nurses station in moving her from the bed to her chair~ I never, NEVER received any!! Multiple times, on different occasions, I requested help, waited hours, ( my entire visit), no one would come. On my way out I mentioned my frustrations...I just received a stare! No " we apologize", just a look of " oh, well.....a "We could care less look!!! ".
Once when requesting assistance from the nurses station, all 3 staff members who were present, turned their heads away, even the SOCIAL WORKER made a snarky comment saying " I'm not dealing with her!".
I would sometimes call ahead, to ensure they had my friend up & dressed before I, and/or, other visitors arrived. They would LIE and say she was up, and two hours later when I arrived, they would still (or just!) be getting her ready! I normally arrived about 1pm, and I'd have to wait for an hour or longer for Her to be dressed. My friend left here with MAJOR BED SOARS that developed on her buttocks. It took medication, and months, fot this to clear up!
Dont be deceived by the beautiful lobby entrance, or the layer out Physical Therapy room on the first floor, because that' s where the customer care ends!! The receptionist, Rhonda, is welcoming & a sweetheart, but that's where any customer care ENDS!!! Please think twice before you make an important decision for your loved one!