If I could give zero stars, I would…read more I purchased a 24 oz insulated Dodgers chrome draft cup from this store on 12/11/25 for $40 as a Christmas gift for my husband. He opened it on 12/25, but we didn't actually use it until mid-January. On his very first use, the coffee spilled all over him because the lid was cracked. I tried to avoid driving an hour back to the store, so I searched everywhere online for a replacement lid but couldn't find anything even remotely close. My last option was to return to the store to see if they would replace the defective lid. Unfortunately, I was told the return/exchange window had passed by just three days (01/15), and the employee refused to help. He even called the manager, who also said there was nothing they could do. When I asked where I could buy a replacement lid, the employee didn't know and mentioned that other customers have had the same issue with this type of lid -- which makes this even more concerning. To make matters worse, the only solution offered was for me to buy another insulated cup. That felt like a slap in the face considering the one I bought was defective. Because this was a Christmas gift, it sat in a gift bag for a while, which caused the defect to be discovered too late. For a store to refuse to help over three days, especially right after Christmas, is unreasonable and poor customer service. I will not be shopping at this location again.

Beware this place, we got ripped off by them and they will not stand by their word…read more My wife bought 2 MLB mugs and was charged 24.99 per mug but the mugs were labeled 17.99. When my wife caught the issue they refused to make it right. She called later and got a manager who said they would send out a refund...that was nearly a month ago. Scam! Bait and switch! Do not shop here.

Everything went smoothly which made our experience memorable. We definitely would recommend anyone…read morelooking for Dodger to stop in and check out all they have to offer.

I've been to this location a few times now and the service here is always very friendly. They're…read morealso very patient. The footprint of the store is pretty large, so the selection is pretty great here. In terms of good value, it's pretty in line with all the other stores or what you might find online. I recently came here to get a Yamamoto 2025 champion gold jersey. That particular one kept selling out really quick and I ended up buying a blank jersey. I kept harassing them lol to see when or if the jersey was getting restocked. Finally, they got kits in to put the kanji block lettering on the back (Japanese) and although at first I wanted the English version I thought this was really cool so I went with it. I'm so glad I did. I even wore my new jersey to the Yamamoto bobble head game! But seriously, I've been treated really well at the store every time I came in. This is a great location and store, especially if you're looking for your Dodger gear.

I am a long-time REI shopper, but last night I took my first REI backpacking class at the Rancho…read moreCucamonga store, and it exceeded my expectations. Our instructor, Bing (aka Lux) was incredibly welcoming from the moment the class started. He's a fantastic presenter who shared meaningful, practical information in a way that was easy to understand and genuinely engaging. Lux has a fun personality, and his passion for backpacking is absolutely contagious. You can tell he truly loves what he does, and he was clearly born to teach this class. I left feeling inspired, more confident, and excited to plan my first backpacking trip. I highly recommend both the class and this instructor! Thanks REI.

Went in for some bike tires. Lauren - bike technician - was particularly helpful helping me find…read morethe right products for my sons bike (a mountain bike used for commuting). Despite being short staffed she went above and beyond fixing my bike for the same day. She provided education with how to maintain the bike. Went above and beyond.

I highly recommend these guys, A+ all the way. Our uniforms came out great, Jamil was great to…read morework with and took care of things from start to finish. Even if you don't live in Rancho Cucamonga don't worry, I don't live there but they were able to handle everything online via emails and over the phone. They can handle logo design and everything that needs to be done without you having to visit the shop. If you have a need and you want a really high quality product then give So Cal Team Sports a call or contact them online, they had our order done in a matter of weeks and done a couple days before it was promised. There are shops out there that promise to do things cheaper but those places are a pain in the ass to deal with, when it comes to quality and service you really do get what you pay for so the next time the Trojans need jerseys So Cal Team Sports will be my first and only call, thanks again SCTS!

I have been working with Jamil at SCTS for the last three years. His customer service is…read moreoutstanding. He always fulfills his commitments and we always receive our gear on time. He designed our uniforms and they have been excellent. The players love them. This is an outstanding company and will have my business as long as I am our head coach. Great job!!

We heard about this place from our acupuncture doctor. My husband and I have feet issues due to…read morediabetes. We walk a lot at Disneyland, so we need a good pair of shoes that will give us the support and cushion for our feet. We drove up to get our feet evaluated on their machine at the store. We were greeted as soon as we walked in. Finn helped us today and was amazing! He was so patient with us and is so knowledgeable. The evaluation for both our feet were shocking and interesting. They do email you the full report, so you can have it for your record. I love that they are not pushy or rushing you to make a decision. They also do price match if it's the same shoe. Unfortunately, they didn't have the shoe size and color on the shoes we wanted. But we did end up getting a pair of insoles that Finn told us about. Hopefully, this will give us more cushion and stability with the shoes we have now. We highly recommend going to this store and seeing Finn if you are needing to find a good pair of running or walking shoes. We will definitely be coming back here again.

I hadn't heard of this place before and it was recommended to me by my physical therapist. I…read morestopped in today after a quick trip to Trader Joe's since it's just down the street. I stopped to see what kind of shoe insoles they had to offer since I am dealing with foot and back pain. I was instantly greeted by a young man named Finn. I received excellent customer service and I was really impressed with his product knowledge. I walked out with a pair of inserts for myself and picked up a pair for my husband. I will definitely be back to purchase more inserts if these work out for my everyday shoes and I will definitely look for Finn to help me out! Don't underestimate his youthfulness. I am glad I didn't. BTW 25% off Memorial Day savings til Monday on those shoe insoles.

Pro Image Sports at Ontario Mills is my go-to place for sports apparel and hats. Gabriel and Chris…read morealways provide outstanding customer service. They are friendly, knowledgeable, patient, and consistently go above and beyond to help me find exactly what I'm looking for. By far, this store has the best customer service I've experienced anywhere in Ontario Mills Mall. I highly recommend stopping by and asking for Gabriel or Chris you will be well taken care of!

Amazing customer service and ambience!!! Thank you for going above and beyond to help secure a hard…read moreto find jacket for my husband!! Can't wait to surprise him!!! Special thanks to Gabriel and the team for being so helpful and in amazing spirits especially during a hectic season!!

Went in 6/27 to look around . I asked Starlena or Starlene , whatever her name may be , one simple…read morequestion & she got rude, made her eyes all big & raise her eyebrows like she didn't understand me , super rude , didn't greet me when I paid after that & didn't say anything to me when I left because of the encounter 10mins prior . No words were exchanged , bad servicing . The 2 girls & 1 guys there held entire conversations throughout the store , completely just yelling over the counters to the back the whole time , drinking soda by the registers . Don't hire kids with attitudes.

Stop in to purchase fishing license for the weekend adventure…read more The young lady at the front register was friendly, even when she is multi tasking with assisting other customers with returns and phone calls . She greeted each guests as they walk in, also acknowledged my presence while waiting in line. Great location for sports events attire and leisure activities as well. Such as camping gears , hiking , snow activities and sports equipments and attire.

It was fine. I went for a particular item. They didn't have it. The store is nice. The items…read moreare nice but since it is a full retail location, I will have to pass. I cannot justify spending over $100 on workout leggings.

I have been in need of a new pair of running shoes for a while and was looking at the Vomero 18 and…read moreAir Pegasus. I had reached out to Nike Well Collective and spoke with Natalia who was very friendly and helpful on the phone and even more so in the shop. I was greeted right away when I came in which was nice and Natalia happened to be there ready to assist. She broke down the differences in model and let me try them out while checking in every so often. Karen rang me up and was also extremely friendly and helpful and went over again their return policy in case any issues arise. Thank you to Natalia, Karen and team for the warm welcome and service.

I had a great experience with Fabletics and was really impressed with both the quality of the…read moreproducts and the overall shopping experience!! Leslie was great!

Been wanting to try fabletics for a while, now that I'm in my fitness journey with Pilates strength…read moretraining. I wanted to try some of their products in person. SMH. I should've taken my chances online. First I get greeted as I walk in, the only thing that was done right in my whole visit. There's three workers, two of whom are on their cell phones. I go to the back and look at their leggings. I'm looking for a specific color and ask for help, they state whatever is there is what they have. Okay, moving on. I ask if they have dressing rooms I can try my three items on in. One rep comes while using her cell phone, assumes I'll follow her without looking up or acknowledging me, of course I follow her. She blocks my way into my dressing room stall as she's more worried about texting on her phone to the point where I have to ask her to please move out of my way, then she side steps me and walks away. I'm having a bad experience already. I take pictures of the tags and decide to buy them online. There was no customer service experience that would make it worth me buying in store, literally just people who show up and want to get paid for simply being there. No checking up on you, asking if you need help with anything, no offering of any deals or trying to sell their vip membership. Whoever is in charge of this store obviously didn't hire the correct people that are fitted for this job. Ordered my stuff online and never coming back here. Save yourself the trip.

Came here on a Saturday at about 2:45pm. Although Travis didn't greet me when I entered, I asked…read morehim where the racquetballs would be. I don't think he knew because he directly me to the complete opposite side of the store from where I actually found them.

God Bless this Big 5 store! It's been here since the inception of Terra Vista along with Target and…read moreit's still going strong. I couldn't find my hydration backpack from last year and needed one in an hour. I drove here and found one at 9 a.m. There was no line, the employees lead me to the hydration backpack section and went through one or two of them with me. I left in a hurry but happy! This store has come in clutch more than once in mine and my family's lives and it's easy to miss, but I implore you to try looking for whatever sports gear you needed here first.