Do not recommend. Have been there twice, once for facial and once for massage. I guess it is like a…read moreMassage Envy would be. 50 min appts is what you actually get for hour treatment. Or 80 minutes if you book 90 minutes. The facial was stop and start, no relaxation. Very methodical. I used to do facials for a living. Also room was too hot and table heater way too hot. They just do not care. More like a factory.

I am new to the area and was in need of a massage. After countless hours of reading reviews of…read moredifferent locations, I finally came across Great Massage and Facial Spa. I visited their website and just decided to try it and I am SO GLAD that I did!! My neck, back, hands and feet were in so much pain and when I checked their website it stated that they have same day appointments and I was sold because the other locations were booked out for weeks-months! I scheduled a massage appointment with Semi and he was awesome!! He is friendly, soft spoken, and allows you to enjoy your massage without talking your ear off. (I've been to many other massage clinics and some of them talk to you during your entire session! That was NOT the case with Semi! I felt so much better after my appointment! They have a non-contract membership which I definitely bought, of course! You have the option to pause your membership. They offer other services such as facials and waxing. If you're a member you get 35% off of those services. Will probably try those out as well! Can't wait until my next appointment!

I am extremely frustrated with how this situation has been handled and the complete lack of…read morefollow-up from management. Over a month ago, I spoke with the location manager regarding my large balance of unused prepaid massages and requested that this issue be escalated to the district manager. Despite being told someone would contact me, I have never received a return call or any meaningful follow-up. I explained that due to the repeated appointment cancellations over the past several months, I have accumulated far more massages than I can reasonably use within the 60-day cancellation window tied to account termination. I have made multiple good-faith attempts to use the services I already paid for by scheduling appointments, only to have many of them canceled by your staff. During my earlier conversation with management, I discussed transferring massages to friends as a potential solution so that the prepaid services would not go to waste. However, when I called today to arrange transfers, I was informed there is a limit of only one transfer per month. At that rate, it would be impossible for me to use or transfer the nearly thousand dollars' worth of prepaid massages remaining on my account before they expire. At this point, I feel trapped into either: * Continuing a membership I no longer wish to maintain, or * Losing a substantial amount of money for services I already paid for but was repeatedly unable to receive due to cancellations outside of my control. This is unacceptable customer service for a member of over 10 years. I am requesting immediate intervention from district management and a reasonable resolution, but cannot get a response.

Royce gave the ABSOLUTE best massage !!! Highly recommend... super nice staff, I've never been more…read morerelaxed.

Great first time experience!! Wonderful ladies, great atmosphere, beautiful place. Marsha does the…read morebest waxes & makes you feel so comfortable!

I bought a package for a massage and facial and when I went to have it done I told the therapist I…read morehad just had an injection in my back. She said I may have to come back in a couple of weeks which was fine. I understood that but the manager stepped in and said I could NEVER have any service done unless I brought in a Dr's note no matter how much time had passed. WHAT?!?!? Not only that but she wouldn't give me my money back. This is nowhere in their rules and there is no phone number to call for customer service. I advise people to stay away from this place if they don't want to get ripped off.

I had purchased a massage package for my wife last year that included 3 massages that have to be…read moreused within 3 months once you schedule your first massage. My wife became pregnant this March with 2 massages left on her plan so we called Hand and Stone Massage and Facial to inform them and were told our account would be put on hold until after her pregnancy and that she could resume her final 2 massages. We had our baby this November and called them back in December to schedule the final 2 massages and were told they expired and there is nothing they can do. Their customer service and empathy for their customers is extremely lacking and I will never purchase a massage package here again. If you and your significant other are planning to have a child, avoid this place because they do not keep their word and you will be wasting hundreds of dollars because you chose to have a child.

TRULY AMAZING!!! I…read moreused to really hate massages; I thought it was a bunch of snake oil. Angela completely opened my eyes to the legitimate benefit of massage when performed by a real professional. We gladly drive from the Triangle just to get massages. I highly recommend Angela - I refuse to get massaged by anyone else!