Allow me to start this post by stating that I am not new to eyelash extensions. I used to have them…read moredone every two weeks by my lash artist in Columbia, SC. I had to stop utilizing their services once I moved to the Southern Pines area, so I allowed my eyelashes to rest for a few months while I found a new esthetician. I booked a full volume set with Lexi. She was pleasant and friendly, which made me feel comfortable-- unfortunately that is the only positive thing that I can say about this experience. After discussing how I wanted to achieve a cat eye look with medium volume, Lexi began to work on my eyelashes. Two hours later, I notice that my left eye continues to water and tear up. It hurt so bad. Lexi had placed the glue too close to my lash line on an eyelash that she admitted was far too small to hold the weight of an extension. She then said that the watering of my eye may compromise the longevity of that set. I said "no, biggie, I understand", paid, and walked out. My left eye still hurt so bad. It wasn't until I got in my car and took a good look at the eyelashes that I realized that that lash was going to have to come out. Moreover, the lashes on my left eye were completely falling apart and drooping under their own weight. I went back inside and told Lexi about the problem. She was already with her next client, told me to rebook for the next day so she could fix it and removed the troubling eyelash. At this point, I'm in too much pain to ask for any other compensation and I just wanted to leave. Once I got back in my car, I realized that the lashes were drooping so far down that it was making it difficult for me to see. Unless I wanted to walk home, there was no way for me to leave since I drove myself. I knock on the door once more, Lexi lets me in and reluctantly removes my entire set. She put the remover on my eyelashes, left me with a fan to cope with the burning sensation and continued to service her next client in the other room. I felt terrible. She comes back, removes the lash extensions but neglects to remove the clumps of glue that were left on my natural eyelashes. I drove home, took a long hot shower, and my eyes began to burn again. I rubbed them and rubbed them because they felt like they were stuck together until the eyelashes began to fall out. My left eye is missing so many eyelashes now and it will take weeks for them to grow back. I honestly sobbed because I knew I was gonna get engaged over Christmas and my left eye was pretty bald now. There was snot and tears everywhere. It was not pretty. It was hurtful and I took a big hit to my confidence because of it. I decided to email the salon and let them know what happened to ask for a refund. I provided the pictures below as proof that something had gone really wrong during my experience and received a call from the owner about a half hour later. Up until this point, I would never have thought to write a poor review on a small business. I prioritize supporting local. However, the owner's response left me absolutely gutted. I did my best to put my big girl pants on and calmly explain what happened. She responded with saying that my story was not possible. She also stated that "she's been doing this for 30 years and has never seen anything like it". I didn't appreciate being gaslit into doubting whether my awful experience at the salon was real or not. Again, it was so hurtful. She said she would call me back after she talked to Lexi, but she never did. She also said she would reimburse me for the services, but she never did. It took me going to my bank and disputing the charges for me to get my money back. If I could give this business -10/10 stars, I would. People come to beauty salons to have their confidence boosted and leave feeling powerful. Instead, I left with a patchy left eye and a heart full of hurt. Save yourself the trouble and go someplace that won't make you look or feel this way. For the salon, if you feel like finally giving me that call back you promised, you have my phone number. Maria

I've done my lash extensions and my facials here and have always had an amazing experience. all the…read moreladies are so kind and I always feel at home! 10/10 recommend!!

Destiny is such a professional! She used techniques that were new to me and I've had my fair share…read moreof massages. This was the best massage I've had in a while if not ever! Everything was perfect. Pressure was great, constant touch and I enjoyed the extensive kneading most of all. I would highly recommend and I'll be back. Genevieve also gave me a wonderful facial. I enjoyed every minute of it. Very luxurious and i loved how relaxing the setting was. Genevieve was so nice and thorough. Perfect facial!! I will definitely be back.

I went here for a facial, hair cut, and hair smoothing treatment. Everyone was so nice, the spa was…read moreextremely clean and inviting. I had such a good experience that I've returned multiple times. The staff really goes out of their way to make you feel comfortable and welcome.

I went to Tachi for the first time 6 years ago when we were both still in Japan. Once I heard she…read morewas in the U.S. I knew I had to make a plan to go see her. My experience with Tachi's business this time around was great. She grew so much as a lash tech and polished her technique in a way I didn't know was possible. Mind you, she was already great at what she did back then. Her space was so cute and had a great vibe all around. I wish I lived closer to her because I'd be there all the time! Thank you so much Tachi for making me feel great again after I felt like I lost myself. If you're a mom like me who needs a little boost in confidence and could use some alone time, Tachi will definitely take care of you!

From the owner: Licensed Esthetician.7 + Years of experience doing lashes extensions in Japan and now in the USA…read more I Have a passion for skin care and enhance other’s beauty through lash extensions, lash lifts, brow lamination and tints.

First off I would like to say the staff here are all amazin. You are greeted with big smiles and…read morekindness. This is my second appointment here. I've had the same amazing person Devin Garner to help me with my lip filler/Contour treatment. Devin knows my backstory (Bells Palsy) my right side of my face never bounced Back. I've been self conscious for a long time. My first session with Devin was so much fun and honestly she made me feel better about myself right away. I don't know if she even knows how much she means to her clients. Devin took her time listening, and really helping me feel beautiful. My last session was this past December 2025 As long as Devin is there I will continue to support and make my next appointment with her always. Thank you so much Devin and for all the lady's at Well Labs. I promise you if you have been think about getting anything done this is the place to go. They truly care and will give you amazing result. Amanda Guin

Devin made my first lip filler experience absolutely amazing! From the moment I sat in her chair,…read moreshe radiated such warmth and positivity, instantly putting me at ease. She took the time to give thoughtful advice, which I trusted completely--and I'm so glad I did! The entire process was seamless, comfortable, and even fun. I couldn't be happier with my results--thank you, Devin!

Elise gave my very sensitive face an incredible and relaxing facial. The products she used soothed…read moremy skin, and I'm notice positive changes even days after. She was extremely thoughtful and attentive to my needs as an individual. I'd absolutely recommend her and am a hooked client for life!

From the owner: I specialize in everything from full body waxing, eyebrow shaping & tinting, eyelash lift & tint,…read morespecialized and individualized facials, including Dermaplaning, Rezenerate, microdermabrasion, high frequency, extractions and acne treatments, anti-aging treatments, chemical exfoliation (peels), micro-current, LED treatment, electrodessication for minor epidermal skin irregularities, volume and classic eyelash extensions

It's a wonderful clean and modern spa. I moved from Washington D.C here and I'm so glad I found my…read morespa where I can get my botox, fillers, b-12 injected and also they have my favorite skin care line. I highly recommend this place! All the staff are super friendly and professional even in time COVID-19 it's totally safe there, everyone is wearing a mask.

Phenomenal experience! I needed to remove a tattoo to advance my career in the military and the…read morewonderful staff at Southern Pines Aesthetics and Laser Institute made the whole process affordable and literally painless. With a few short injections I was able to get my tattoo removed with 4 minutes with no pain.

I am extremely frustrated with how this situation has been handled and the complete lack of…read morefollow-up from management. Over a month ago, I spoke with the location manager regarding my large balance of unused prepaid massages and requested that this issue be escalated to the district manager. Despite being told someone would contact me, I have never received a return call or any meaningful follow-up. I explained that due to the repeated appointment cancellations over the past several months, I have accumulated far more massages than I can reasonably use within the 60-day cancellation window tied to account termination. I have made multiple good-faith attempts to use the services I already paid for by scheduling appointments, only to have many of them canceled by your staff. During my earlier conversation with management, I discussed transferring massages to friends as a potential solution so that the prepaid services would not go to waste. However, when I called today to arrange transfers, I was informed there is a limit of only one transfer per month. At that rate, it would be impossible for me to use or transfer the nearly thousand dollars' worth of prepaid massages remaining on my account before they expire. At this point, I feel trapped into either: * Continuing a membership I no longer wish to maintain, or * Losing a substantial amount of money for services I already paid for but was repeatedly unable to receive due to cancellations outside of my control. This is unacceptable customer service for a member of over 10 years. I am requesting immediate intervention from district management and a reasonable resolution, but cannot get a response.

Royce gave the ABSOLUTE best massage !!! Highly recommend... super nice staff, I've never been more…read morerelaxed.

Nicole was so professional and Aisha at the front desk was so friendly. My mom wanted microblading,…read moreand Nicole talked her through each step and put her right at ease. The whole experience was easy to schedule, and we were brought back right on time for our appt. Wifi was fast too! My mom loves her brows! I'll be back for some permanent makeup as well.