Allow me to start this post by stating that I am not new to eyelash extensions. I used to have them done every two weeks by my lash artist in Columbia, SC. I had to stop utilizing their services once I moved to the Southern Pines area, so I allowed my eyelashes to rest for a few months while I found a new esthetician. I booked a full volume set with Lexi. She was pleasant and friendly, which made me feel comfortable-- unfortunately that is the only positive thing that I can say about this experience. After discussing how I wanted to achieve a cat eye look with medium volume, Lexi began to work on my eyelashes. Two hours later, I notice that my left eye continues to water and tear up. It hurt so bad. Lexi had placed the glue too close to my lash line on an eyelash that she admitted was far too small to hold the weight of an extension. She then said that the watering of my eye may compromise the longevity of that set. I said "no, biggie, I understand", paid, and walked out. My left eye still hurt so bad. It wasn't until I got in my car and took a good look at the eyelashes that I realized that that lash was going to have to come out. Moreover, the lashes on my left eye were completely falling apart and drooping under their own weight. I went back inside and told Lexi about the problem. She was already with her next client, told me to rebook for the next day so she could fix it and removed the troubling eyelash. At this point, I'm in too much pain to ask for any other compensation and I just wanted to leave. Once I got back in my car, I realized that the lashes were drooping so far down that it was making it difficult for me to see. Unless I wanted to walk home, there was no way for me to leave since I drove myself. I knock on the door once more, Lexi lets me in and reluctantly removes my entire set. She put the remover on my eyelashes, left me with a fan to cope with the burning sensation and continued to service her next client in the other room. I felt terrible. She comes back, removes the lash extensions but neglects to remove the clumps of glue that were left on my natural eyelashes. I drove home, took a long hot shower, and my eyes began to burn again. I rubbed them and rubbed them because they felt like they were stuck together until the eyelashes began to fall out. My left eye is missing so many eyelashes now and it will take weeks for them to grow back. I honestly sobbed because I knew I was gonna get engaged over Christmas and my left eye was pretty bald now. There was snot and tears everywhere. It was not pretty. It was hurtful and I took a big hit to my confidence because of it. I decided to email the salon and let them know what happened to ask for a refund. I provided the pictures below as proof that something had gone really wrong during my experience and received a call from the owner about a half hour later. Up until this point, I would never have thought to write a poor review on a small business. I prioritize supporting local. However, the owner's response left me absolutely gutted. I did my best to put my big girl pants on and calmly explain what happened. She responded with saying that my story was not possible. She also stated that "she's been doing this for 30 years and has never seen anything like it". I didn't appreciate being gaslit into doubting whether my awful experience at the salon was real or not. Again, it was so hurtful. She said she would call me back after she talked to Lexi, but she never did. She also said she would reimburse me for the services, but she never did. It took me going to my bank and disputing the charges for me to get my money back. If I could give this business -10/10 stars, I would. People come to beauty salons to have their confidence boosted and leave feeling powerful. Instead, I left with a patchy left eye and a heart full of hurt. Save yourself the trouble and go someplace that won't make you look or feel this way. For the salon, if you feel like finally giving me that call back you promised, you have my phone number. Maria read more

Revive Spa & Lash Lounge - Drooping eyelashes - Day Spas Near Me - Southern Pines, North Carolina

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I've done my lash extensions and my facials here and have always had an amazing experience. all the ladies are so kind and I always feel at home! 10/10 recommend!! read more

Waxing, facials to eyelash extensions- they offer all the pampering. You will leave feeling happier :) Amanda, the owner, is super sweet and she normally has one other esthetician working with her. I appreciate their flexible hours and easy to make appointments (through square). The business is conveniently located and their salon rooms are quaint and peaceful. read more

I came to this spa last minute after a lash tech from another business took my money and cancelled on me, and I needed to find a place to get my lashes done asap. My friend/coworker always had full, beautiful lashes and she recommended Revive to me, and I'm so glad she did because I've never looked back. Everything is very clean, and every staff member is friendly and welcoming, on top of doing amazing jobs. I now get my lashes done by Amanda and my spray tans done by Madison, and I could not recommend them and this business more! read more

Revive Spa & Lash Lounge - Spray tan by Madison - Day Spas Near Me - Southern Pines, North Carolina

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I had an appointment this morning with Ashley. She is so sweet! I had a lift and tint. She was very accommodating and has a lovely room where the work was done. She has a light touch and made sure to explain everything as she went along. My lashes came out great! I am so pleased! See the photo attached. read more

Revive Spa & Lash Lounge - Lashes before and after. - Day Spas Near Me - Southern Pines, North Carolina

You guys, this is only THREE WEEKS of the LED light therapy treatment for acne! Look at the difference between the texture of her skin!! The results are just incredible already, and we have a few more treatments left Available SEP 1! read more

Revive Spa & Lash Lounge - LED light therapy - acne treatment - Day Spas Near Me - Southern Pines, North Carolina

I've been getting lash extensions for about 2 years now, I've lived in California and Montana so coming from another state I had high expectations, Amanda 100% met them all if not exceeded them. She is an absolute delight and by far the best job I've seen. My lashes last longer and I'm always happy with the results. It's a very cozy atmosphere and I can say with full confidence that I will never go to anyone else. read more

Amanda is just the sweetest! She knows her stuff and takes so much pride in it. She is so friendly and listens to concerns and makes the best suggestions. I love having "me" time with her. Highly recommend. read more

Amanda is one of the best in the biz! I've had the pleasure of her caring for my skin as well as doing lash extensions and I would recommend her to anyone! She is kind, very open and knowledgeable about the products and techniques she uses, and just a fun person all around! Her location is quaint and always clean and sanitized! If I could give more than 5 stars I would! read more

Obsessed with Amanda at Revive Spa! She's amazing and keeps my skin looking fantastic all year round! She does all my waxing and lashes as well! 10/10 recommend! read more