I'm giving this gym a 0 start rating. The gym itself is just ok at best but the personal training is an absolute joke! PLEASE BEWARE before being sold into their BS training program!! The contract is only to the benefit of Body Renew and they are not liable for anything even when its their professionally trained and certified staff that causes the injury. DO NOT put you trust and faith in these under trained so called certified trainers. The personal trainer I hired injured both arms within a month of working with her after talking in depth about my concerns when the pain started and the gym didn't care about any of it. After taking a few weeks off and seeing a doctor I requested to cancel my training, which wasn't an option even for an sports related injury so I took the only option available which is to freeze for a month. I could have extended that "freeze" with a doctors note but that would have been another dr. visit and fee to be reassessed and seen. Again, you can't cancel a contract as apparently you sale your soul to the devil when you sign up with Body Renew. It took over 6 months to recover from this injury and the gym happily charged me monthly because its what the contract says. The policy of Body Renew is to admit no wrong doing but charge the hell out of the customer to make money. Please be careful doing business with this company. They're unprofessional and the training they offer is a complete joke. You get what you pay for so if cheap is your goal then expect cheap service. read more

If you're trying to train hard ..this is not the place for you. This "personal training" staff uses the same "personal" workout for all it's clientele. The workout consist of super-setting, keeping the heart rate up while applying a resistance workout. This creates a huge problem if your trying to workout. One or two people can take up most of the free weight area by jumping from one weight to the next. If this isn't bad enough. you get the people who take up free weight area by jumping around in front of the mirror. Gym Etiquette? Not here. You can't expect the members to have any sense of etiquette when the "personal trainers" will leave weights everywhere, take up 3 pieces of a equipment at a time. Use benches for a water bottle tables and etc. You really get the feeling that the people working out feel they are the only ones in the gym. I don't really pay attention all the other details like billing and etc. I'm just there to workout which seems to be difficult at Body Renew read more

I have been a member for years. This a nice quiet clean place to get your workout on. I am working with a personal training because I earned a TON of app points. She is respectful and uses a mask as do I. Thanks for giving us a healthy outlet in the stressful time. Also super not judgy all body types welcome and celebrated. read more

I started personal sessions with Dragon and he is very patient and kind. I have many different musculoskeletal issues and he taylors my workout to be careful with my issues. The whole facility is beautifully designed, clean and the people are very friendly and professional. I look forward to my sessions and leave with a sense of accomplishment. Thank you for creating such a great facility. read more

Can we go for zero stars. Filed a complaint today. I won't put up with this. If you are having similar issues with Body Renew I suggest you do the same. They get away because people don't fight back. The CFPB is an independent federal agency built to protect consumers. We write and enforce rules that keep banks and other financial companies operating fairly. We also educate and empower consumers, helping them make more informed choices to achieve their financial goals. https://complaint.consumerfinance.gov I hired a trainer at body renew gym. The sales person used this as an opportunity to also sell a MLM vitamin scheme to me. After my third attempt to work with the trainer, who would not work out with me until I purchased the vitamins, I cancelled the contract because they were in breach and who needs this nonsense. I have communicated my concerns a number of times with body renew and all they want is payment. Their assertion seems to be that their lack of performance is my responsibility. On 9/1 they took 88.00 from my account and I asked for it back. They refused. On 10/1 they took 88.00 from my account and I asked for it back. They refused. I contacted my bank and asked for money back. They returned it. On 10/1 I sent a cease and desist letter rescinding their right to take money from my account for the trainer. On 11/9 they again took 88.00 from my account that they were not authorized to take. I also have a regular gym membership with them. It is a 29.00 per month membership. They appropriately took 29.00 from my account on 10-30 and inappropriately took 29.00 from my account on 10-31. I wrote a letter today on 11-10-17 asking to be refunded the money they took from my account. Their response was we can't help you and they want me to call them. I have stated once via telephone and three times in writing that all our correspondence be in writing so that there is a record. They ignore that and will not work with me via correspondence. I took this step because they told me on the telephone that they would continue charging me and would report me to credit agencies to harm my credit profile. I took this as a threat. Finally, to be cleR despite my best initial efforts to use the service I was purchasing body renew did not perform and their employee took it as an opportunity to strong arm me into her MLM scheme. She offered me two free sessions during August and payment would begin in September. I cancelled on August 17th without ever using the service and before first payment. And, acting in good faith I also did not take advantage of the free sessions either. This is known by body renew as employee was evidently terminated for doing this to others as well. read more

I called body renew to cancel my membership at the beginning of the pandemic. They told me I had to physically come in and cancel. I told them to cancel, I wasn't comfortable coming in. I heard nothing for months and months. Meanwhile, my debit card was canceled due to someone gaining access to it and I was forced to get a new one. Out of the blue I got a letter from collections with a several hundred dollar bill for the last year. I was totally blindsided. read more

I signed a 6 month contract for personal training services. My final payment for this 6 month contract was 2/1/2019. I emailed the customer service department in December 2018 and requested to cancel. I was told that to best serve me I would need to go in. A few weeks later I went in over the weekend and was told by the front desk that he did not know how to do cancellations and they could only be done Monday through Friday. I then went in 2/4/2019 and cancelled my services. The manager at the front desk told me that I had completed my contract and would not be billed again. He confirmed with another employee that he was putting in the cancellation so that I would not be billed again. I received an email confirmation stating that my last payment was 2/1/2019. On Friday, February 8, 2019 a customer service representative contacted me and told me that the manager was new and gave me the wrong information and I would be billed in March. She also confirmed that all employees should have been able to make the cancellation regardless of the day. Despite their mistake in the information employees were giving they claim that it is my responsibility to know which information was correct. They have lost my business as of today and in a few months will have lost money by nickel and diming their last payment for unused services. The Customer Service Supervisor confirmed that this is the type of business the owner wants to run and that she is as high as I could go with complaints. read more

TL;DR I have never experienced a company use such shifty techniques to squeeze every nickel out of me. They project one image and execute the complete opposite. As someone who grew up loving the gym culture of anchorage, this has by far been my worst experience. (Of the four I've had other gym memberships with) I recommend literally any other gym in the city. Please bear with me, I've never actually used Yelp before, but my experience with this gym was so disappointingly bad I felt the need to share it. I, like a lot of anchorage gym goers, was pretty excited when I saw that the anchorage market was getting competition and I heard great things about BR. My buddies told me it wasn't like the gym we grew up going to. The corporate culture here understood that its business was goodwill, and that it should value its clients more than just a base dollar amount. I am writing this review because I am shocked at how wrong not only my friends were, but how wrong my initial impression of this gym was. It's been my experience that this gym does not value their clients a penny more than whatever amount they can contractually squeeze out of them, regardless of what methods they have to use to get you to sign on the dotted line. I'll be specific: I work seasonally in anchorage durning the summers so the appeal of a month to month membership was what first attracted me to BR. I was shown the facility and signed up, being told that all I had to do was give 30 days notice of cancelation. A week later I'm called on my cell and told that I need to come in for an "overall health review" or something along those lines. Turns out it was a personal training/nutrition services sale pitch. After twenty minutes of me telling the young lady that I simply did not think I'd be able to utilize these services, (seeing as I was leaving in September), I wasn't interested. She then told me that I should sign anyway in case I changed my mind, because it was "super simple" to cancel these services on short notice should I need to. I signed, here I am to blame, because even though she may have used ethically murky techniques to leverage my signature, I should of just walked out right then and there. The "super simple" process she glossed over involved me committing to and paying for 8 personal training sessions in two months, as well as filling in an online food log everyday for 30 straight days at which point I would be allowed to cancel the extra services. Basically the impression I got was one of: "listen here peasant! You're the one who was dumb enough to put your trust in us and sign, so you're damn right you're gonna pay the piper." My BR nightmare did not end there. I left AK for the south in October, I did not have the proof necessary to outright cancel my ridiculous contract at that moment, but the manager was kind enough to freeze it until December, at which point I would be flying home for a wedding and planned to cancel in person because at this point the trust was completely gone. I brought what I thought was adequate proof (a change of address form from November) signed my freedom papers and thought I was all good. Nope. BR would not let me go. I received an email stating my proof was not accepted as it was dated from November, (even though the whole point was to prove I had, in fact, been out of state since October.) when I pointed this out to the rep on the phone, she curtly told me that the bottom line was I needed to provide more evidence. So I summoned my inner jack McCoy and promptly sent her a current pay stub from my employer here in the south. I obviously felt the need to call to get some sort of assurance that my odyssey was over and was told yes there would be no more charges. That was at the beginning of January. Well one week ago I am at the atm and get a start when I realize that my account is over 100 dollars short. I immediately looked at my bank app, realizing it was the 2nd of the month, a date that thanks to BR always raises my stress because it's those days when I get to watch them siphon money out of my account while I'm powerless three thousand miles away. When I call to ask about this the gist of the convo was: "don't like it, do something about it" So here we are read more

I went to this gym about five days a week for 10 months. The biggest issues I had here were with the staff. A recent review nailed the problems I saw and I want to elaborate a bit on those with my own experience: -Weights are racked wrong and left on the ground: Few gym members here clean up after themselves as well as the trainers. -Employees sit on their phones and don't clean; personal trainers will use more equipment than they need, blocking others from using them. The personal trainers here do not care about anyone else in the gym other than themselves or the person they are currently working with. They will take several pieces of equipment and horde them for the entire session and give attitude when asked if they can be used. One personal trainer likes to yell swear words at her boss and coworkers across the gym. They have also consistently used equipment for training their clients as well as for personal use and then not put it away. One trainer will move plates, benches, rack up multiple plates on equipment and use it all for an entire workout then just leave it there. Countless times I have seen him do this then go shoot the breeze with other employees while customers of the gym have to clean up after him. Which is frustrating when it's a small lady trying to pull four plates off a t-bar row or the leg press so she can use it. They will not engage with customers unless they are clients (or very attractive young women) and they don't do anything to create a positive atmosphere or culture in the gym. They don't care. Case in point. I saw more than a few times trainers on their phones, eating, or messing around/talking with other employees while their client was doing exercises. It wasn't uncommon to see 2-4 clients all get put through the same workout as well by the same trainer. I noticed that it was the rare exception of the personal training client who did more than a month or two with a trainer. There was one employee who was always cleaning and re-racking weights and he kept that gym in great condition. He doesn't work there anymore and it's painfully obvious. The gym is usually a mess and the floor is only mopped a couple times a week. -One squat rack and one bench that are both often in use: It doesn't sound like an issue but it quickly becomes one if bench pressing and squatting are at all part of your program. Often these are in use and it's a luck of the draw if it's available. If a trainer is using it personally you'll have to wait until they are done. There is a squat rack upstairs but if you use it without their permission they get a bit snippy about it. For 9.99 you get what you pay for but the fact they dropped it from 35 to 10 a month shows that enough people are leaving that they had to. It's a decent gym but you might get frustrated after a period of time and that only makes the fitness journey more difficult than it needs to be. read more

I look forward to my personal training sessions. The real negative is that the locker rooms are dirty and often the soap containers are empty. I mentioned this to the front desk and was told they were looking for a janitorial service. That is no excuse. The managers and employees should take responsibility in keeping the place clean. Today at 7 am the facility was so dirty I didn't want to let my socked feet touch the floor. Empty soap containers and dirty sinks and trash on counter. I see others have commented on the lack of cleanliness in their reviews, but the problem still exists. read more

Friendly staff and members, clean facility and plethora of equipments to use. Been going here since they opened years ago, can't beat the membership price! read more

I was given a membership to the East Body Renew facility for my birthday and it has turned out to be a wonderful gift. They have a good selection of Nautilus type equipment, cardio machines, and some free weights. They have plenty of open space for stretching and personalized body weight exercising on the second floor. They have a dry sauna and tanning booth that are kept clean and neat. The staff is very courteous and helpful. read more

Body Renew on Old Seward is a great place to workout. It's convenient, excellent facilities and equipment, and a caring and professional staff. I've been going to Body Renew as a member since mid-April,2014, 2 to 3 times a week (except when traveling), starting at their previous Old Seward location. I've participated in a lot of group exercise classes which were all great, but find I personally do best working with a personal trainer. I've been working with Kristen Elias 3 times a week for 2+ years, and she is amazing!! She knows her stuff, and keeps me motivated and working beyond my comfort zone every session!! Thank you Kristen and all the staff at Body Renew Old Seward that greet me every time I arrive, and wish me well every time I leave. read more

so I'm writing this review from the lobby of body renew midtown. Ive already been waiting for a long time to meet with someone who has the authority to cancel my contract. I tried to cancel with he main office six months ago. Just don't go there they are scam arists. read more

Horrible...been trying to cancel membership for several months... filled out countless forms... talked to managers... the accounting dept continues to bill. BBB gives them an F minus... run... these guys are a fraud. read more

This place sucks. The staff is undertrained and tell you different things. One staff member told me there isn't a cancellation fee when I signed up, and now someone else is telling me that there is a cancellation fee. It's been less than a year with this gym, and I can say that this gym has one of the worst customer service that i've been to. The staff is really young and is careless about how to operate a business. Once I cancel my membership, I won't be coming back, and I'll make sure to tell others about my experience with Body Renew Southside and their terrible customer service. Very poor customer service from staff and manager. Truly disappointed with South gym. Tried to get a membership and they charged for ridiculous extra fees. The staff member and manager were intimidating so I did not end up participating in Body Renew Challenge which cost them $100. I was a new member and they didn't welcome me or tell me about the gym or their programs or anything. It's simply false advertising that, as they say, "Personal attention, assistance, and accountability are at the heart of what we do best." read more

Decent gym for the money though given most of the clients are well over the hip-hop/rap age, the blaring foul language music seems inappropriate at best. Plus there seems to be an issue with funding repairs: locker doors broken for months, bathroom scale broken and not replaced in locker rooms, etc. Definitely need to step up the weekend cleaning schedule as lots of people use the facility. Much happier here than at Alaska Club but don't have kids... read more

Pretty basic gym, not a huge selection of equipment. Not really worth $30+. 1 star because I cancelled my membership over a month ago and got charged for another month. When I called customer service no one answered the phone. When I went into the gym they said I never filed a form to cancel. read more

I am so happy with Body Renew. Kristin E. is my trainer and she is phenomenal to work with. I have a few medical conditions and her knowledge base improves my workouts. I love the facility. It's clean, people are friendly, and I can always get on a machine without a long wait whether it's using the weights or a cardio machine. The monthly fee is very affordable. I am very pleased. read more

I started coming here on a Groupon and continued after that. I have never been much of a gym person but for some reason this gym makes me want to go, even if it's for 30 minutes, which is sometimes all I can squeeze in each day. I have taken a few classes and used most of the equipment. Love the tanning booths - very strong bulbs. Overall, I like the facility and have found the staff to be very helpful and respectful. read more

I've belonged to two other gyms and tried another in Anchorage in the last three years, and have had mixed experiences with them. I wanted something in South Anchorage and decided to try Body Renew (OSH) recently on a trial basis. I signed a month's membership (more expensive but less risk than signing a month-to-month or year long contract) in March 2016. My initial observations were the equipment was in good repair but limited, so during peak hours of use, people either waited to use specific equipment or altered their routines. The cardio equipment is upstairs; TV's are communal and the selection of stations was limited and often not of interest to me. The listening jacks on some machines yielded poor sound or were non-functional. This seemed to be an intermittent problem there. The cardio machines face southwest and it can be blinding to use the equipment when the sun is low on the horizon at the end of the day. Therefore, it is advised to either wear sunglasses or time your cardio workouts accordingly. The men's locker room and sauna were clean during the times I used the gym. Lockers are limited in number, and when I joined, there were two lockers without doors, rendering them unsecured. Several other locker doors were only attached by one of two hinges, again rendering them unsecured. And this gets to my chief complaint with Body Renew. After my first week, I brought the locker door problem and cardio audio equipment problem to the attention of staff. Two staff people seemed stunned that I suggested they schedule repairs, and I asked that the manager contact me about it (I left contact info). The manager never contacted me and the problems persisted to the end of my first month's membership. I renewed my membership for another 30 days; continued my workouts, while also noting equipment/facility problems. The locker doors remained unrepaired, and the last time I worked out there at the end of my 2nd month's membership, there were more locker doors off their hinges, and the TV in the men's locker room had not been working for a week. Now, if you rent a home or apartment, and you told the landlord that 1 or 2 doors on your kitchen cabinets or closet doors had come off and wanted them reattached, do you think it good service to wait two (or more) months for them to get around fixing them? If you own your own home, and had the door to a kitchen cabinet come off, how long do you think your spouse would tolerate letting that go on for? Not long is my experience. While not specified in membership contracts, gyms have a baseline responsibility to their customers to (1) keep the facilities and equipment in good repair and clean, and (2) to repair broken equipment or facilities in a timely manner. My experience at Body Renew (OSH) was that they did not repair their (new) facilities in a timely manner; I've opted not to buy more membership time there, and am again, on the search for a better gym. read more

Update: Since my initial meeting I've been receiving several calls every week from BR AK. Most of these were during work hours. Finally, I called them up and politely asked to be taken off the list and I'm still receiving calls. I think this is unacceptable behavior. I didn't think much at the time when I met with them about providing my number, but that has proven to be a huge mistake. I have literally received about 15 calls over the last month and apparently they don't get the point when you say you've joined another gym. What started as just a quick trip in to see the facility and talk with someone has turned into a month (and counting) of harassment with phone calls. I will tell everyone in the future to stay away for these reasons. Not a good idea to stalk people who just stop in for information like a jealous boyfriend or something. read more

I highly recommend Body Renew! I moved to Anchorage just for a few months for work, and was looking around for a gym. I checked out the gym at Captain Cook and felt that wasn't the right fit though the staff were really nice. Also went to The Alaska Club which was HORRIBLE--their sales people and sales pressure is awful. Body Renew on the other hand was smooth and easy. At first I bought a Groupon to try out the facilities and classes for a month and was impressed with the variety of classes and the instructors. I tried the yoga classes, zumba/dance cardio and the spinning classes and enjoyed them all. The cardio room was spacious and clean and so was the locker rooms. The people were a good mix of young and older; professionals and students; meatheads and everyday shmoes. So I decided to buy a membership and go month-to-month for only 2 months until I left Alaska. This is where things got tricky and 2 customer service reps told me 2 different things--one told me I should come back to cancel at a later date and another told me to cancel at the same time when I signed up so that I would be good to go from the very beginning. This is based on the company's cancellation policies. There was a misunderstanding and I got charged for 2 extra months on my credit card. It was frustrating and I was worried that I was going to have a hard time fighting for my money back based on all the reviews. But I was really wrong!! Amanda and Alectra, the 2 managers really made it very easy breezy for me. Not only that, but they apologized profusely and didn't make me feel like it was my fault. Everyone knows that gym memberships and cancellations can be tricky--a lot of fine print to read and understand but at Body Renew, I felt like Amanda and Alectra made it much less painful. They are professionals. The only thing I would complain about is that their weighing scales are at the front of the gym by the front doors--who wants to weigh themselves with everyone in the lobby area gawking at your weight?? Maybe others don't care, but I definitely am self-conscious and feel it's a private thing. The scale would be better off in the bathrooms. The other thing is there's no pool, but I was focused on the classes and the cardio equipment for my short stay so it didn't bother me much. Definitely check out Body Renew if you're in the market for a good gym in Anchorage! read more

I like this location better than the one on Northern Lights even if though it's much farther from where I live. The staff here are much nicer and the facility seems brighter and cleaner. Pretty much the same equipment as the other location except they also have a hack squat machine which is a plus. The bootcamp classes are awesome; they really kick your butt! read more

I WOULD NEVER LEAVE MY CHILD HERE! HORRIBLE FACILITY! The manager of the Wasilla location and his wife were witnessed by my 9 year old sister and mother, spanking children in the childcare facility. I have contacted their customer service department to which they "could not evidence" this spanking on their video recording. They also explicitly stated that if the manager was spanking his own children in the presence of my child within the childcare facility "that is not a concern of the company's." This is highly unprofessional and unacceptable, especially when I am paying for a childcare service. Additionally, upon joining Body Renew I was told verbally that I had 90 days and/or 24 visits to determine whether the gym was a good fit for my family. During this period I could break my contract without penalty. This verbal agreement is not being honored by Body Renew and I am being forced to pay a cancelation fee of $150. read more

The staff is friendly and the gym is clean. People are friendly and just focus on themselves. I had a problem when I first joined however. During my jump start meeting, I was persuaded to purchase a package that included a meal plan and something called Sparks that would jump start my weight loss. It cost nearly $300 dollars. After showing my doctor what I had purchased, she strongly advised me against it. I asked for a refund and it took MONTHS before the trainer I had purchased the product from eventually figured out that all I needed to contact the company and send it back despite my weekly requests for an update. It took nearly 5 months for me to get my money back. The staff is friendly but there is a strong lack of follow through and I highly advise against purchasing the products they push on you when you first sign up- my doctor said it was unhealthy and the reviews say it made a lot of people sick. I also just found out that they are now charging extra to take spin classes. I joined this gym because they advertised many free classes, so I am disappointed to see that they are now charging fees on top of membership to take their classes. Their class schedules seem to be for people who have no jobs also- very few classes after 5pm and almost nothing on weekends. Overall this gym is clean with friendly staff, but they are ripping customers off by charging extra for spin classes and their class schedules do not fit a normal person's schedule. Do not go to this gym around 5, almost every cardio machine will be taken. read more

If I could give zero stars I would. When your a member all is good. But save any and all paperwork they give you. Write down names of anyone you talk to and dates. I had information change. The only answer was I'm sorry. Then when cancelling my membership I was asked if I want to transfer my membership to anyone. Um no, I absolutely cannot recommend this place. And to be asked who you talked to about incorrect information??? Do we need to take selfies with a name tag and date and a recorded conversation??? My trainer was fabulous! Love the BR Zone class. I do not like changing what was told to me about membership issues. read more

I have been a member at Body Renew for the last 5 years and I absolutely love it. The atmosphere is welcoming, the staff is easy to work with, prices are reasonable, equipment is kept clean, and the gym has everything I need for a great workout. I enjoy the variety of group fitness classes offered at all locations (Zumba, RIPPED, BRZ, PiYo, and Spin are a few of my personal favorites). Each class is fun and challenging in its own way. The instructors who teach classes are motivating and cater to all fitness levels (they provide modifications for everything). If you have a fitness goal and are not quite sure how to get there, you don't know where to start, you aren't seeing results, or you're just bored with doing the "same ol same ol", I recommend one of Body Renew's Personal Trainers. I've been training with Brady Dale for 3 years now and have learned so much! In each session I am challenged to push myself and, since I first started, I feel stronger, healthier, and more "gym savvy". All in all, I've had a great experience with Body Renew. I'll be continue to be a member for years to come. read more

Fraudsters and Liars. I was overseas for a month (March 9-April 7). During that time when a call was made regarding my account, my phone wasn't working (GCI didn't have any international SIMS for my phone and the one I purchased at Sainsbury's didn't work either). Calls were placed to my phone (I have proof that I was out of the country, boarding passes, passport stamps). Emails were sent which I never received because they went directly to spam. I received a notice from a collections agent posted on July 5th. I went to the East location asking about it. Girl at the desk looked at my records and said I was notified many times and that I should call administration. I did so; the woman I was finally referred to was just a jerk; she talked over me so much, I finally ended up using the F-bomb (not at her directly). My beef was why they hadn't used the USPD and sent a letter to my home address (federal govt., security protected, etc.) The internet is not a trusted and secure means of communication. Additionally, the woman was telling me that the collections agency had been doing all the communiques and I had to take it up with them. I called the collections agency, they said they had only received the contract on June 27th. I went back into the East location and asked to have a printout of the records of communications that had been made to my phone/email. The girl who had originally looked up the data (I was being helped by another person), came out from the back, saw me requesting the info, went directly into the back again. All the messages (up to June 27th) had been placed by Body Renew. So, the jerk in Administration had been bold-faced lying to me the entire time. Both the jerk in admin and the collections agent were trying to make a deal with me while I was on the phone to each of them. To sum up this unhappy narrative, I think that this place is run by The Alaska Club, pushing me to get a trainer as soon as I joined, refusing to help me out on anything, sitting on their asses looking at me when I went to weigh myself in. No preliminary set-up for a workout plan, no aid in figuring out the treadmills and other electronics. And this whole damn thing about turning my account over to a collection agency as soon as they can, without a secure way to contact me (a letter in the mail, security provided by the USPS; it doesn't have to be certified, just a mailer or piece of paper asking me to contact them) is completely an Alaska Club practice. This shit has been going on since the 80s and I'm tired of it. I am tired of enriching the old man with his "huge, fantastic" house on the Hillside. read more

They will steal your money. My contract ended in February of 2019. I was unaware that they were charging my account after that. I got a call in July and was informed that I had owed over 200 dollars on the account for not paying. I don't even go to that gym anymore. I use a different gym now. I told them that I was not going to pay them because my contract ended with them and I didn't go to the gym after it being ended. Now they're trying to charge me 400 which us ridiculous. They're saying if I do not pay by the end of September 30th they will forward my account too collections and then my membership would be cancelled. I will make sure in my power that none of my close friends or family members get a membership this these people. The CEO of the company along with everyone in it, is obviously money hungry. It's so sick. To add on top of everything I had explained my financial situation to the billing department and some how they were able to deduct $272.00 from my Alaska USA account which is now -364.83 thanks to them. I am absolutely unhappy with what they have done. I was informed that I would have until the 30th of September to make this payment. I will for sure get in contact with someone in person. THIS IS NOT OKAY. Yes I live paycheck to paycheck not something I'm proud of but I would not be in this situation if they hadn't kept charging my account when the year was up read more

This is the second year in a row that our account has been charged some BS $29 fee that was not mentioned when we signed up and does not appear in the copy of the contract that we requested. Last year we gave up after multiple calls. I see that others on Yelp have noticed the same mysterious fee. The owner danced around that complaint and never once acknowledged the basis for the fee or offer a refund. Think twice about joining this gym but in Alaska, we have few choices. Mike and Sara read more

The gym itself is alright. Whenever any equipment breaks, it takes months for it to get fixed. Same goes with the bathrooms when there is a bathroom stall out of order it takes them months to fix. Since the big earthquake November 2018 the sauna has been out of order due to the earthquake. It's been 4 months, (1/3 of the year) and body renew has still not fixed the sauna - so basically their members have been paying for a service for 1/3 of a year that is not in service. 2 months would be a reasonable amount of time to get the sauna fixed, but 4 months is inexcusable. The water fountains are not clean and have some kind of nasty looking growth on it. I don't know how that could ever pass a health inspection. Gross! There is definitely not enough equipment and weights to go around for all the members body renew has which means a lot of times you have to stand around and wait for a piece of equipment to become free for use. The gym itself is run very poorly, not properly updated with their equipment nor do they have enough equipment for their members. The only reason I haven't gone back to planet fitness is because body renew is just slightly above average than planet fitness but that's not really saying much because planet fitness was even worse than body renew. read more

Have been going to this gym for 10 years. Very clean and to the point. No over the top services or prices. I like the personal training and the app you can earn points towards rewards and training. The classes are on point. Fun and engaging. I am not a huge fan of the BR Zone class only because it takes so long to start and I have to leave early for work. The verity of machines is nice and the staff is super available. read more

Body renew is my favorite gym, it's convenient to where I live and most of all I love my trainer Kristen Elias!!! I set goals and she makes sure i meet them... she doesn't let me give up !!! The staff is very friendly and they know you by name can't complain.. read more

If you're looking for a great gym to start the new year, this is NOT the place, and I'll tell you why, if I could give this gym negative stars I would: After being a member for nearly a year at the South location, I was coming back to the gym after a few months due to unforeseen heart surgery. I came in ready for my workout, exactly as I had for the past year. I scanned my key tag, as normal, and ended up being stopped by the front desk attendant because their computers indicated that my membership was solely for their east location. I explained that had to be wrong as I signed up for the South gym, a year previous and had only ever been to the South location (I do not even know where the East location is) and I literally live within walking distance from the Southside location. Due to my heart condition I'm unable to drive so there is no way I would have signed up for a gym on the opposite side of town from where I live and work. Again, over the past year this "location issue" had never been brought up. The guy who checked me in acknowledged that I had only ever checked in at the Southside location and also acknowledged that my address is nearby. He wasn't sure what had happened and another worker walked up and said I'd need to speak with a manager to get this sorted. I immediately called the indicated number and asked to speak with a manager repeatedly. I left numerous messages and didn't receive a call back for over a week. I am still unable to use my membership (which I am STILL paying for in the meantime) due to their error. I finally received a call back and I was informed that the only way to 'fix' my membership was for me to pay an extra $10 a month or pay $55 to switch my account to the South gym. I told them, yet again, that I didn't sign up at the East gym, I've never been there and that I would not be paying for their mistake they made nearly a year ago. They refused to budge on the change fees and then went as far to quiz me on exactly how I signed up, insinuating I was making this situation up. The woman I spoke with on the phone was rude, curt, and had very little skills in conflict resolution. I told her they should have documentation of how people sign up instead of calling their customers liars. I have other friends who have had similar issues with this gym. In addition to this entire situation above, I had previously requested my account to be suspended for 3 months--which they will openly tell you can be done without costs or change to subscription. When I went in to suspend my account, I was told they could only do the suspension for 1 month and that I needed doctors notes. Out of curiosity, I have gone back through my bank statements and saw that they had charged me 2 of the 3 months I had asked for them to freeze my account (which my roommate had done no problem during the previous summer). I called in to check on the suspension and the man said the 'girl was new and that that was incorrect and he would call back after they fixed that.' I was out of the country (hence the freeze requested) and apparently it never was resolved. I said I would pay the $55 charge with the 2 months they charged me I had requested off and they said they don't do that and would call be back after reviewing. It has now been over 2 weeks since I last spoke with a customer service rep and I am yet to hear anything back, despite their promises of a follow up call. The way I have been treated after being a loyal customer for over a year has been one of the worst experiences I have ever had with a local company, and I am not the only person who I have heard horror stories from. The staff has been quick to place the blame, unwilling to work with me on finding a resolution, and the inconsistency of answers I have received by multiple reps has me questioning how this business is still managing to function. They have zero documentation of anything and that is what they continually fall back on. I have not yet heard back and doubt I will until it's time for another payment. This gym doesn't care about helping people with their health or fitness, all they care about is money. Take you money elsewhere and go to a gym that cares about their customers because you won't get that here. read more

This gym charged me for months longer than they were supposed to, told me I was good to go on canceling and then kept on charging me, then when I went in to cancel my membership again they charged me for an extra month. They apologized, knew they were in the wrong and one guy I talk to said he was going to look into it and see what he could do. But he couldn't do anything, cause it was out of his control. The one person who could help me, Sabrina, shes the head of costumer service said she couldn't do anything for me, its procedure to charge the last month, and hung up on me. So I paid for a membership I didn't want or use one last month. This place has terrible customer service, and I wouldn't recommend it to anyone. read more

Horrible customer service. The whole reason I had a membership was for 24 hour services then they shit down one and opened a new one part time. Not open 24 HOURS. Then when you try to cancel they make it nearly impossible! Planet fitness is cheaper anyway! read more

Absolutely ridiculous how dirty the locker room is. When I asked the front desk how often it was cleaned they filled me in that their ONE cleaning person broke her wrist so there was no one else to clean, meanwhile 3 employees were sitting behind the front desk chatting and sitting. I was so annoyed I actually asked if no one else who worked there knew how to use a vacuum. If I owned this business I would be furious that my employees were getting paid to do absolutely nothing. I see in another comment that the owner is local, I suggest raising your expectations for employees, your getting taken for a ride by this young, inexperienced and very unprofessional staff! read more

We've had nothing but positive experiences with the new location, equipment, trainers and staff. Everything was top notch!

Classes fill up extremely fast. Childcare costs extra and doesn't accept really little ones which is when I was most eager to lose weight and regain my fitness level. Cancelling your membership is really annoying because it cannot be done online or by phone. The person I spoke with on the phone gave no good reason as to why the cancellation process could not be more user friendly. After 3 years of membership, I will be glad to no longer be part of Body Renew. read more