Amazing massage perfect pressure and super relaxing. You can tell they really know what they're…read moredoing. Already planning my next visit. Anna was professional and amazing

I was experiencing chronic headaches from stress and tension prior to seeing Anna. I selected the…read more90 minute Swedish massage (HIGHLY recommend the hot stone add on) and I can honestly say it was the best massage I've received. Anna's attention to detail from the quick consult at the beginning to the perfect amount of pressure and attention to the most needed muscles was impeccable. If you're thinking about getting a massage, book one with her IMMEDIATELY. 5 stars all around.

Caryn is amazing! Not only one of the best massage therapists I've ever had, but also a wonderful…read moreperson. I love talking with her. She works theraputic wonders and is kind and helpful. My hockey-playing teenager loves her as well! Soul Kneads is a gem tucked away in an office building. Open the door to calm and comfortable atmosphere. The massage space is very chill--smells good, calming vibes, and total zen. Very professional. Very relaxing.

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

If you're used to high-end spa experiences, you will be disappointed. It's small, there are no…read moreamenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana.

I will NEVER return to this Spa. It doesn't even deserve a star. Took my husband there for…read moreFather's day for foot massage that included a 10 mins soak. Our feet soak in plain water for 25 mins! They kept talking in like my husband and I were not there. It's Father's Day. Wanted him to relax. Cell phone keep ranging. Lights stayed on 15-18 mins while our feet were still soaking in water. Asked for money before they even started anything. Phone still ringing. My husband had to ask them to turn ringer off and of course they had no idea what he was saying. When they asked for money they could understand us bout after that they couldnt! Right! Right! She takes my feet out of water finally and puts my legs on chair without towel or anything. When they start doing foot massages ( now remember its support to be relaxing) they start talking. WTW is going on Why???? I have to ask them to stop talking because (which I would think they knew and of course they did) its supposed to be relaxing. This was the WORST experience I've EVER had before!! I will NEVER Recommend or come here again. I would complain to management but I'm sure they would not understand! Oh by the way the 60 mins foot massage turned into a 30 minute Upsetting Experience!!

Since it has changed owners. This place is terrible. I've come twice so far. Once at 8pm no lights…read moreno nada. This time I called first. Girl says ok. I come lights are off. Stay away!

I've done a sports massage twice here and a few Swedish massages. All of them have been superb. The…read morewater fall white noise lighting and the warm tables are awesome! Could fall asleep on them. The workers are good at finding tension spots, and checking in with you on pressure.

I just had the most amazing massage and facial I've ever had in my life. Shannon gave me the most…read morerelaxing , thorough, massage. Every time she moved to another body part I thought THAT was my favorite part of the service. The facial provided by Shannon was, *chef's kiss*. Not to mention how sweet Stephanie was at the front desk! I've never had a spa experience go that well from beginning to end. I will most definitely be coming back. Thank you all for an amazing experience for my anniversary!