Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered beverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time. read more

Urbana Spa - Salt cave - Massage Near Me - Charlotte, North Carolina

If you're used to high-end spa experiences, you will be disappointed. It's small, there are no amenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana. read more

Urbana Spa - Rooftop couples massage - Massage Near Me - Charlotte, North Carolina

When I walked in and saw the innovative & calming decor with my name on the countertop-I was enamored. The staff were very friendly and this place is beautiful and calming... even from the rooftop. I felt that I was on an island enjoying the good life! I'm a little selfish and almost didn't want to share this Spa location. Serious!! My Champagne matched the vibes flowing from my top tier Charcuterie Board, platter of large Strawberries dipped in chocolate with a very very good massage. My White Robe smelled good and felt good! Saving my coins to return soon!! read more

Urbana Spa - My Fun Birthday Moments at Urbana! - Massage Near Me - Charlotte, North Carolina

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From the moment I walked in, I felt completely relaxed and taken care of. The atmosphere was calm, clean, and inviting ! Exactly what you want when you're looking to unwind. My massage therapist was incredibly professional, attentive, and seemed to know exactly where I carried tension. Every movement was intentional and soothing. I left feeling lighter, refreshed, and genuinely cared for. This was hands down the best massage experience I've ever had. I'll definitely be coming back and recommending it to everyone who needs a little self-care or stress relief! read more

Urbana Spa - Massage Near Me - Charlotte, North Carolina

One of my friends invited me to Charlotte for the weekend to celebrate her birthday! While we were there...as part of her birthday celebration we visited Urbana Spa! When you walk in the door this space feels warm, safe and inviting! I received a facial and a full body massage and my friend received a massage and had a session in the salt cave. We both thoroughly enjoyed our services. The attending were very good. I was thinking about booking a session for my husband and I. But whoever I come with...I'll definitely be back! read more

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Absolutely wonderful spa experience. Had a couples massage with my husband for Mother's Day. Great ambiance for relaxation. The massage therapists were exceptional. read more

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We took a couples massage class where a specialist demonstrated the best techniques and guided us as we practiced on each other. Then we swapped roles so both of us learned how to give a better massage to our partner. With the dim lighting and serene music playing throughout the entire building, it puts you in the right mindset for a relaxing experience We took a couples massage class where a specialist demonstrated the best techniques and guided us as we practiced on each other. Then we swapped roles so both of us learned how to give a better massage to our partner from the moment you step through the doors. read more

Urbana is truly a Dream come true... Everyone is wonderful! The manager, Michelle, went above and beyond to make sure my service was exactly what I hoped for from a Luxurious Spa. From the time I closed my eyes, I was swept away on an unbelievable experience. The professional & caring service, along with the perfect atmosphere was delightful! With so many things going on during this holiday season, I was thoroughly pleased with everyone's caring & professional service. Thank you so very much! read more

Absolutely loved the service I received! Miss Sharina/Sherina (I didnt ask about spelling unfortunately,) was absolutely amazing! I had her for the standard massage that Urbana offers, with a request for a firm pressure. This massage felt the way I would expect a deep tissue massage to feel (with no experience of having a deep tissue massage.) She was extremely considerate and kind the entire time. More to that she did this wonderful stretch on my neck that helped soooo much. This lady is absolutely wonderful. It was my first time so I am unable to speak for the other therapists but I will definitely be back. read more

Scheduling an appointment is a little different here. Online you input your personal information and the service you would like to receive. After you submit that request, the receptionist will call (same day) and officially schedule your appointment. Cost - $110.00 for a 60 minute massage. I do appreciate how the receptionist asked if I was comfortable with a male masseuse before booking me. Also, love how they are open until 8 PM during the week. The spa is absolutely beautiful and spotless. However, I was a tad disappointed with my massage. Before starting he asked for my areas of concern, but he completely neglected those areas. Also, I feel I was gypped on time. When checking out, the receptionist asked, "are you leaving a 20% tip"? I understand it's her job to ask if the client would like to tip ... but including the percentage ... okay girl. Businesses have become so aggressive with tips ... I am going to give this place another shot. Its right up the street from me, love that convenience. read more

Urbana Spa - Massage Near Me - Charlotte, North Carolina

My daughter enjoyed, but I feel she didn't fully have the experience I had envisioned for her. I made an effort to communicate my expectations and ask specific questions, but it seems there was a disconnect in understanding. Overall, it felt more like a routine service than the personalized experience I hoped for. I believe there's an opportunity for improvement in how they address individual needs. My experience was like going to Massage Envy very basic. read more

I really love Urbana Spa! I've gone to both locations and both are awesome. The ambiance is amazing, when you first get there you're welcomed with your choice of beverage (tea, wine, water) and then you're escorted to your room. You get to choose between lavender or peppermint essential oils to smell while you get massaged. Then you get to sink into relaxation! I've gone for individual massages and couple massages, both were great experiences. I typically get the East West massage, but have had a combination of some massages before. Booking is easy and they also allow you to book your next visit before you leave. 10/10 experience! read more

Very peaceful and relaxing experience. Highly recommend. This place also takes COVID measures seriously which gives me peace of mind given the surge in Delta variant and the loosening restrictions of masks (all on honor code) read more

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Very nice place on the second floor of the shopping center. Went for a couples massage and enhancement package of chocolate covered strawberries and glass of wine (Datenight Fridays on their website. Yes "Datenight"). Arrived early as instructed to relax in the lounge with our strawberries and beverages. I think they were surprised by us being there on time as it took a while to get the strawberries, some tea and a water. Never was offered the wine, but since neither of us drink we didn't care. Before we could finish eating the berries, the therapists came out and asked if we wanted to get stared a few minutes early, so we did. They would package our leftover berries to send home with us. We both enjoyed the massages a great deal and felt fantastic afterwards. They also worked on us for the full 75 mins we booked. Tried for 90, but they couldn't staff it that day). When we left the receptionist (who was awesome) apologized for the quality of the chocolates and said she wouldn't be charging me for them. I offered to pay anyway because we enjoyed the berries, but she insisted. We weren't given the leftover berries or the box of chocolates to take home, which was fine as we didn't pay for them, lol. All in all, it's a nice place, but follows the monthly membership model Envy made popular, so it's busy and a bit mechanical. We'll probably explore another spa next time. read more

Urbana Spa - Massage Near Me - Charlotte, North Carolina

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I was able to schedule a last minute 60 min massage for myself after an intense week of working out. From the time I walked in until I left I was greeted often, offered hot tea and water. The ambiance and decor was beautiful and the massage was beyond amazing!! 10/10 recommend. read more

Well...its been a struggle trying to find a good Spa/Massage spot in the Charlotte area. My experience at Urbana wasn't the best. I scheduled a 90 minute hot stone couples massage for my husband's birthday. I added on chocolate covered strawberries to our package and was told wine was complimentary. When we arrived (30 minutes before our appointment), I was asked multiple times if I filled out the paper work online for the both of us. I honestly only received one link via email to answer a few questions and couldn't remember if they were for the both of us. I just didn't know why they wouldn't already just see my info on the computer and hand my husband the necessary paper work if he needed to complete it. Anyway...that was that and it felt very disorganized. We were then asked what we wanted to drink and we sat down. The red wine was basically a few sips, so we probably should have ordered tea or a bottle of water. It felt like taking a shot of red wine lol. We waited in the waiting area for about 40 minutes before someone came to get us for the massage. There was another couple and two other singles who came in after us and went in for their massage before us. I am not sure if the massage itself was a total of 90 minutes anymore. The massage room and beds were very hot, at one point it was getting difficult to breath. Hot stones were only used for half of the duration of the massage. It just wasn't relaxing. As we were leaving and checking out, the lady at the front desk said "let me get your total" and then I saw her hesitate and say "oh you have some chocolate covered strawberries, would you like to take those to go?" What's the point of adding it if you are going to forget about it at the end and ask me to take it home?! I let my husband make the decision and we took them to go. Overall, the service wasn't the best. I really had high hopes that this spot would be different. Unfortunately, we won't be coming back. read more

This was my first time visiting Urbana and I really enjoyed it. One of the best massages I've ever had! They really listened to what I wanted and I felt amazing after my massage. The wine and tea were complimentary and the ambiance was extremely relaxing. 10/10 will be returning! read more

Urbana Spa - The chocolate covered strawberries are for an additional cost but I highly recommend, they were delicious! - Massage Near Me - Charlotte, North Carolina

My visit here was nothing short of amazing. Beautiful space, calm vibes, amazing service! My massage had me floating on clouds. They offer you tea upon arrival and the chai tea with honey was so good! I didn't finish my cup before going in and it was still hot after my massage was done. The bathrooms were clean and all of the staff was so nice! read more

Manager, Michelle, at Urbana Spa was rude, unkind and unsympathetic. I do not recommend spending your money at this establishment. The level of care and service receive by the manager, Michelle, was not appropriate. I called to reschedule my massage for my boyfriend and I. I had an emergency life threatening surgery. She was extremely rude stating something wasn't disclosed on my intake inform so she didnt believe me. I tried to explain the emergency situation and even provide Dr documentation of the surgery. Michelle flat out stated she didn't care bc her ppl needed to get paid regardless. This was very saddened - especially after explaining I just lost a pregnancy. She really showed no empathy. I gave in and state that my boyfriend will keep his appointment and I'll have a friend show in my place. Michelle tells me I am no longer welcomed at the spa, she would not issue a refund nor provide the services. So I have to pay for spa services she's refusing to let us receive. read more

Beautiful atmosphere, friendly staff and a fantastic massage. They offer you a high quality loose leaf tea while waiting. Definitely an upscale experience without the crazy prices! Highly recommended! read more

Planned a Girl's Pamper Day for my daughter's 13th birthday and everything was perfect. The manager (I believe was Michelle) made sure to accommodate everything perfectly for my guests and my daughter enjoyed her surprised massage. I couldn't thank the staff enough for making this so special for us! Everyone enjoyed their services, the atmosphere was so calming and relaxing and the staff was nothing but friendly and unprofessional. I'll definitely be planning my next spa service here soon in the upcoming month with my birthday soon approaching! read more

I'm loving this place from afar. I booked my mom and sister some packages here for mother's day and they could not have been happier. They called me raving about how nice the spa was and how welcoming the staff was. They also enjoyed their services; facials and massages. The massage therapists were very attentive and answered all of my mom's questions no matter how annoying. The front desk staff is also great. I planned this from across the country and they kept in touch with me every step of the way. Allowed me to pay over the phone and confirmed everything with me. They worked hard with me to allow my mom and sis to have services at the same time despite being quite busy. I was so thankful for all of their help and being so accommodating. read more

Let's start with the scheduling, you go online and you put in your information and then they give you a call. The receptionist is happy to guide you through the services, be sure to ask about the monthly special. When you arrive you are checked in and you receive phenomenal tea. It's a massage parlor so of course the ambience is fabulous but why would you expect anything less. This review is about Sophia. Sophia made my massage experience amazing! She was great at reading the room and she noticed that I am a talkative person and she talk to me throughout the massage she let me know what she was doing she sanitize her hands and was very clean and extremely relatable so I believe that I will be scheduling all of my future appointments here with her. Thank you Sophia. read more

I've been twice, once for a couples massage and once for a prenatal massage and both massages were the best I've had for their kind. My most recent visit was for the prenatal massage where Danielle, the massage therapist, was extremely thoughtful and thorough with the areas I've been struggling with. She asked questions and revisited areas that needed extra attention without skipping over or neglecting other parts of my body. Overall it was a great experience and I look forward to returning! read more

Horrible service. It is impossible to get an appointment wven though i purchased a membership. The phone staff is extremely rude and could care less what issues the customer has. This has to be the worst experience i have had with a spa and a membership. I joined in July and have yet to get an appointment! Today I was informed to call at least a week ahead! DO NOT JOIN THIS SPA. WORST AND RUDEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I AM SURPRISED THEY ARE STILL IN BUSINESS! Susan Weaver read more

Loved my massage from Mysong ! Very strong hands, yet sensitive. Will definitely come back.

This is another review where I want to give a three and a half star review but since that isn't possible I will round up. My husband and I recently moved here and were looking for places for massages. I had been driving past Urbana Spa going work and the fact that the sign also advertised tea intrigued me. Finally called to book a couples massage and facial and found that we would need to wait about 2 months and not even be able to do it in the same room since they didn't have enough staff. That's a bummer but the world is weird right now so I get it. I really liked my facial. The massage was good too but not exactly what I wanted. At the start I was asked if there was an area of focus. I said that I mostly wanted neck and shoulder. I feel like that ended up getting the least amount of attention. Why bother asking if you aren't going to do it? Normally I would speak up but I wasn't sure if it the woman was going to come back and really work my neck and shoulders at the end. But by the time I realized that wasn't going to happen it was too late. The massage was good, just wished she would have actually focused on my requested area. I also expected that they would tell you about the tea that was included but nobody ever mentioned anything about tea. Before leaving we just went over to the tea bar and asked about it ourselves. Overall a good experience. read more

My bff blessed me with a gift certificate for my birthday. I got a 75 minute heated massage. I wanted the heated massage because I get massages pretty regularly (other places)and I'm rarely warm enough. Not sure if I would get heated again but I would definitely recommend Lauren. She was professional, knowledgeable, and listened to my every request. She was also great about recommendations for my specific needs. She was able to adjust pressure as I requested. I was blissfully happy afterwards. The decor and complementary tea also helped set the tone. read more

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My husband and I come here at least once a year for a nice long couples massage, and Urbana NEVER disappoints! Their therapists are receptive to requests for more/less pressure, they are always very hospitable and courteous, and the teas on hand upon arrival are always delightful! We came in yesterday (2/11/18) for our annual massage, and drifted out on a cloud... I'm not sure I could've slept better last night if I tried! They are not the cheapest place in town, but I think that's a good thing when it comes to spa services... You often get what you pay for. Urbana is definitely worth it! read more

From Baltimore, in town w/ friends celebrating our Birthday found this on Groupon a few weeks prior & made a reservation. This place is very tranquil & peaceful. Like you feel instantly relaxed upon entering. The lady at the front desk was very sweet & welcoming. I was teamed with Sophia, she was awesome throughout the whole process, she paid extra special attention to my areas of concern. Once done I needed to wait for the rest of my group & was offered a warm neck wrap & hibiscus fruit tea. The Customer Service was stellar. read more

Urbana Spa - Enjoying Tea with my feet up at Urbana - Massage Near Me - Charlotte, North Carolina

Great experience! The prices were fair with great quality services. The staff are friendly and professional. Welcoming facility from the moment you walk in. I highly recommend! read more

Angeline is the best massage therapist in Charlotte. I have a laundry list of serious Heath conditions and limitations. She worked on my body for two hours and I haven't felt that type of pain relief in at least a decade. She uses different techniques and is knowledgeable on complex medical limitations. Urbana is lucky to have such an amazing star. read more

This review is solely for the tea bar, as I haven't indulged in a massage...yet! Once I do, I'll be sure to update this review... In short, Urbana hosts an ah-mazing tea bar with extremely educated & kind staff. They offer more than 100 loose teas, and whether you're a tea aficionado or tea is new to you, I guarantee you'll find something you fancy. Plus, the folks behind the tea bar really know their stuff and, thus, you're guaranteed a tea-ducation if you like. Or, just hang out here - that's cool too. I learned about Jasmine Pearls and Oolong, white tea and chai. Plus, if you're looking for a nifty tea pot or accessory, they have 'em! Word to the wise - loose leaf tea here starts at $2.50 per ounce, with a 2 oz. minimum. So, it's not super cheap, but you most certainly get what you pay for. Urbana definitely takes the time to cater to your tea preferences and, next time I'm in the area, I know I'll be back to have a cup! read more

Urbana Spa - Massage Near Me - Charlotte, North Carolina

We did a spa party today with a party of 4 at Urbana. We were greeted with beautiful tea trays and a meat & cheese tray also. We were comfortable hanging out until our treatments and enjoying our time! My 3 friends got massages and said they were really great! Loved my facial with Linda! She is very experienced and knowledgeable of skincare and gave me tons of great tips. We had a great conversation (optional of course if you prefer not to talk) and my face looks and feels amazing! This is the advanced level facial I was looking for. They also have great membership plans, teas, and skincare products! Will definitely be back to visit Linda and Urbana. read more

I have booked Royal Half Day experience at Urbana Spa and let me tell you-it was AMAZING! With the package you get a 90 min massage, 90 min body wrap and sugar polish, 60 min facial and lunch. The massage therapist-Oleg is GOD! I have a lot of tension in my back, and he was able to work all the knots out, stretch the muscles and even relieve pain in my wrists. You get hot towels all through out the service. Truly nice touch for tired and sore individual that I am. Body wrap and sugar polish made my skin look and feel amazing. Scalp and feet massage, while the wrap is "processing" has put me in a drooling coma))). After the massage and wrap-you get lunch (I was offered to select from a fairly extensive menu. The spa caters it from either Panera or Poke place). After lunch-there was my facial. Very gentle but firm touch from Tiffany. She was so good, I could feel my muscles twitch uncontrollably, while she was doing her "thing". My body, face and soul have been rejuvenated and pampered. No problem booking. No issues while there. I was offered water or tea throughout the experience. Countless warm towels and clean bathrobes. I am recommending this place to anybody! Well done, Urbana. I will be back read more

Urbana Spa - Massage Near Me - Charlotte, North Carolina

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I have to hand it to these people, they have the relaxing atmosphere down to a science. They strive to provide a relaxing break from the outside world, and it works. After only a few minutes in here I felt totally calm. The lobby lighting is kept low and dusky. The curtains are drawn both for privacy and to keep the sun from ruining your calm. So even if you go in the afternoon like I did it still seems like sunset. They, of course have the required Hindi music playing to set the mood even further. It is nice to hear something though because all noise from the street and parking lot outside disappears when you walk inside. I don't know how they do it. Anyway, they also know how how whip up a good cup of tea. Pick what ever you want from their extensive menu full of exotic flavors. I recommend the dragon well tea, it was nice and light but flavorful. I have not had a massage here yet, but I will surely be checking that out soon. read more

Urbana Spa - Massage Near Me - Charlotte, North Carolina

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I have been coming here for years and have always been pleased. My husband as well. I've even recommended Urbana to many people! I was super excited about my 90 minute massage today. I've been having headaches and know exactly the right muscles that have been causing it. I told my masseuse exactly where I'm having issues and to please spend time there and on my hips as they are tight as well. She not only DIDNT work those areas but spent a looooong time on my calves‍never had that before. It was strange, like she had no idea what she was doing. Never lengthened my neck or worked the shoulder muscles either. I told them at checkout that while she had a very pleasant personality, the massage was not good at all. I've had massages everywhere I go on trips and not just here and it just wasn't good. For what I paid I won't be back. The response was..."we'll have you try someone else next time". Hmmm, no thank you. read more

I have nothing bad to say about this place. As soon as I walked in I felt the great atmosphere and energy. I came in today with my boyfriend for a couples massage, the receptionist was super friendly offered us something to drink while we wait. The waiting room was amazing. Finally, our masseuse and masseur were amazing! we got Ala and Mike. I had Ala and she is the absolute best!!! She knew all the right places and the right pressure, knew exactly how to treat my problem areas. I will definitely return to this place. 10/10!! read more

This was my first visit to Urbana. Well a friend had given me a spa gift card (that I lost and finally found again) and this was one of the places I could select. The reviews were good and I settled on making an appointment. The receptionist was so kind I just knew that I was going to be in for a treat! When I arrived I checked in and was treated to a glass of wine. Right at my appointment start time I was walked back to start my services. I appreciate them being prompt! It means a lot especially when you arrive early for your appointment. I chose the Spa Luxe package. It's a facial and massage that basically gives you the best of both worlds. My facial was with Tammy and she was so kind. She explained everything and even extracted some of my problem areas. I felt so refreshed! Next up was my massage! My only gripe with this place is the waiting section that they leave you in between services. It's just not very "relaxing" . Let me explain- they set up up with tea and honey (which was delicious) but the space is right outside the break room for the massage therapist and next to the lobby. So you hear everything. The laughing, the talking, the making appointments, the phone calls. Everything! It's a little annoying. However, the wait isn't very long (thank goodness) and Kristy came to take me back. She was fantastic! She asked me about my pressure preferences and if there were any problem areas and she made me feel so relaxed! I'm recommend her every time. But I hear she's leaving! So I'll have to give them another try and find someone else that's just as good! Yes. Absolutely. I'll be back. Oh and they have discounts and a membership package where you can customize the services you get! read more

Urbana Spa - Waiting room - Massage Near Me - Charlotte, North Carolina

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I've been looking for a great spa in Charlotte for 3 years. Honestly I still haven't found one that lives up to my expectations. However, if you're looking for a quick and pretty good massage, check out this joint. Customer service was not too shabby and I can't really complain about the services. I just wish places around here had more amenities. read more