Customer service is definitely an issue in this store. They would rather have conversations between…read morethemselves than take care of customers standing at the counter. My daughter went in for a battery while I was on the phone with her and she was completely ignored. I later went into the store to speak with management and was met with the rude individual who ignored my daughter and a manager that lacked customer service skills. No business from me and people I know in the future.

refuses to honor a warranty and sends me out with bad parts more than any auto parts store should…read moretheir customer service is sub par too none of the employees know what they're talking about

I love this place and the delivery lady dawn is the best person The service here is awesomeread more

Had the pleasure of being helped by Mara. She was really professional, friendly, and informative on…read moreexactly what i needed. This place used to be dreadful to do business with but i love the new management. Will definitely come back and tell my fellow mechanics that this place had gotten way better to deal with!

Had a great experience being waited on by John (Gentleman with white beard). Had car battery issues…read moreand not only did he find out battery had 1 month left warranty on it but he also installed it in single digit temperature. Great old school service!

From the owner: Your local Advance Auto Parts at 800 E Main St in Meriden offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Horrible service. I deal with junkyards all the time. The service here is awful. Ordered a part…read moreand was told for 3 days it would be delivered the next day. Offered to pick up the item and was told it was on the truck then didn't show up. Will never buy from them again

crooks and liars ..charged me 595.00 to find a motor in their network . referred to another shop…read morethat charged me 1095.00 for rusted motor that according to their contract has to be installed by a ase certified mechanic and of course i had 2 of said mechanics refuse to install based on rust and safety issues . motor was then returned to there network provider who then decided to return me only 520.00 of the 1095.00 . j.c. then also kept my 595.00 . these bozos owe me a total of 1170.00 . buyer beware. i have emails and texts from a c.j. and a christina stating that they will refund 300.00 of the 595.00 again liars and crooks .. they even hide behind bible passages .. sinners even worse. i have sought legal advise unfortunately they are out of state making my plight impossible.. crooks liars and cheats .. idiots ..

Super helpful employees, very clean store and everything you need easily located ! This is my…read morehundredth time coming here but yet I've never reviewed it . I was able to pick up brake parts today by just going online and ordering them & within minutes it's ready waiting in the store if available. They have great prices & even better prices online if you find a coupon. They check batteries and more for free and even installed my wiper blades for free when I bought them here .

I've come here a number of times and always receive great service. A midweek visit during the lunch…read morehour usually results in getting the supplies you need and getting you on your way. Employees here are helpful. One time, I needed a specific sized windshield wiper and the employee starched the back rack for the size in question; and found it. And they usually have some good sales as well.

Over priced auto parts, quality of auto parts are poor. Sometimes they tell you that they have the…read morepart in good condition and you receive it and it is in terrible condition.

great business honest employees i ordered an Engine and i got what i was told, great serviceread more

Yes, we have an O'Reilly's battery. That was purchased 2/24 which usually is two year warranty…read morebecause we didn't put any number with this product. They won't honor replacing the battery which I think that's pretty shitty not everybody owns a phone or has a number to put down for something that you could clearly see is only under the two year warranty. I just don't understand why they can't replace it and send the battery back to the manufacturer.

Worst store ever. I went in today to do an oil change on our car. As I walked in the sales person…read more(I use this term loosely) asked what I needed. Had he not asked I simply would have walked up to get the components myself. I gave him the year, make and model of my vehicle. After typing it into the computer, he proceeded to tell me how hungry he was then... no lie turned around to check his cell saying "has anyone texted me?". Who he was asking I have no clue but I had to wait for him to put his phone down. We walked back to the oil section and I told him I wanted whatever was on sale and high mileage. He proceeded to tell me that "everything is on sale" before telling me I needed to put synthetic oil in the car. I said I didn't need it, the car has well over 150k and just need the simple on sale high mileage. He proceeded to try to tell me I was wrong but, pulled the normal high mileage oil off the shelf when I said basic (with an audible sigh mind you). He then proceeded to walk over to the oil filter section and tell me that unfortunately the filter that comes with this product is crap. I said it's just our around town car and we don't go far. I said had I still had my mini Cooper I'd opt for something better like a FRAM. He then tells me that's stupid because you can't say FRAM and better in the same sentence. I said I'd used K&N in the past as well and he told me I was stupid because they're crap too... It's at this point, had he continued to talk, I wouldn't be writing this review. I'd be waiting to be bailed out of jail. Had he uttered one more derogatory word, I'd have likely swung on him. I've been working with my dad on cars since I was about 8 years old. I don't assume to know everything HOWEVER, I too am in customer service (albeit in the Information Tech field as a manager), I have NEVER in my life dismissed someones opinion on a product even if I knew they were wrong. I MAY suggest something different based on experience but never act like this. After leaving I called the store. THAT kid picked up and I asked to talk to the manager (Matt). He was at least cordial. I explained to him what happened. He was very apologetic and asked why I didnt say something when I was there. I told him I've got a very even temper with a long fuse, however I'm also Puerto Rican so when the wick is lit.... I told him I couldn't guarantee that I wouldn't have lost it and started screaming so I thought it better to just take my leave. I told him I could have ordered it on Amazon OR just gone to Walmart and gotten equivalent products and probably cheeper too. I said I work more than 40 hours full time and I shouldn't have to deal with this crap on the weekend trying to get items for maintenance on the car. As it is, I've already left feedback on the "autozonecares.com" site which I doubt they'll respond to and left a voicemail at the regional office. In the future, I'll be playing the option of Amazon, Walmart OR one of the other auto stores in the area. Before I left the house I was speaking with my dad and he mentioned that O'Reilly had the oil change for the same price. Hind sight is 20/20 they say but I never thought it could be a foreshadowing. I actually was thinking on the way there to myself if I was going to be hassled. Ironic...

They installed a rear air bag suspension on my truck and it leaked immediately. I used this system…read moreon my other truck and it lasted for years without any major leak. I purchased a new fitting kit and asked the owner three times over a three week period if they would get back to me about installing them without a response. So I've moved on from them. I had three fittings replaced by another person and it works fine now with no leaks.

Had rear lift and wheel spacers installed, even though they were booked up they still fit me in…read moreasap and I am very pleased with the finished product, reasonably priced and a super nice, knowledgeable, and helpful guy!

Places like these can be a treasure land for mechanics but it's also a gamble because you may or…read moremay not find what you need. The yard size is quite decent with a variety of cars, trucks, and SUV's. I'd say there are probably 100-200 vehicles in there. The only problem is these so called "mechanics" that work in the place tell you they have the part you're looking, but when you get there they don't and you don't find that out until after you've paid an entrance fee into the yard. And it sucks even more if you had to drive several hours from another state just to get there to get ripped off =/ But it's a junk yard so I guess even the inventory system is a piece of junk Moral of the yelp: don't go to junk yards that are two, three states over just to waste your time and money. but for instate residents it's definitely worth a shot for the small fee

Not trust worthy. My experience was poor. Just glad it was not an expensive part. I attempted to…read morepurchase a door armrest for my truck and received a door handle from the wrong model. Description and picture they advertised was clear as day but was a total misrepresentation of what they sent me. Tried to get an RMA # to return the item but was unsuccessful. Left several messages but never a call back. I have a part that's useless to me but they have their $$. I can only hope that I can save someone else from the same mistake.