Had a great experience being waited on by John (Gentleman with white beard). Had car battery issues…read moreand not only did he find out battery had 1 month left warranty on it but he also installed it in single digit temperature. Great old school service!

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Customer service is definitely an issue in this store. They would rather have conversations between…read morethemselves than take care of customers standing at the counter. My daughter went in for a battery while I was on the phone with her and she was completely ignored. I later went into the store to speak with management and was met with the rude individual who ignored my daughter and a manager that lacked customer service skills. No business from me and people I know in the future.

refuses to honor a warranty and sends me out with bad parts more than any auto parts store should…read moretheir customer service is sub par too none of the employees know what they're talking about

Took my car in on Thursday to get an alignment and tune up done, and am very happy with the…read moreoutcome. Anthony was fast, friendly, and professional. Prices were reasonable, and there were no surprise fees when I went to pick my car up. I will definitely be back!

Love this business!! The man who owns/runs this business is fabulous!! He is honest. reliable, and…read morehe only does what needs to be done. His wife, the receptoionist is very sweet and kind. Salt of the earth people and they will not cheat you. In fact, he saved me 1500 dollars by finding out that there was a recall on a major repair so that the dealer fixed it for free! I cannot reccomend this place enough.

Napa is very unprofessional, use Amazon instead…read more I ordered some spark plugs online for pickup at the Middleton warehouse store. This was on Tuesday and the email confirmation said that they would notify me when the items were ready. This was for an in-store-pick-up. They never notified me. I called on Thursday and the boy who answered said orders are ready 10 minutes after you place them online, so mine should be ready, come by and pick it up. I went to pick it up on Friday and was told there was no record of my order and they don't have the items in stock. They deleted my order! This destroyed my plans to fix my motor on Saturday. Napa is not worth it. I will not shop there again, EVER!

Before agreeing to work on a friend's car, I decided to call NAPA to ensure that they had the…read moreproper parts for the job. The employee on the phone was VERY helpful and helped me feel confident that I made the right choice in dealing with them for the job. When I arrived, I looked around and was able to find most of what I was looking for. As I made my way to the counter, I figured getting the rest of the parts would be a quick 5 minute process. Strike one. The kid behind the counter was most likely a new hire, so I gave him a bit of a break. I told him what I was looking for, and he wrote down the key aspects of what I was saying. Normally that would be a good thing, but I was able to see what he was writing. Just as any other normal control freak would do, I watched what he was writing to ensure that he was going to bring me the correct parts for the job. Here's where strikes 2 and 3 showed up. If you work at a store that specializes in car parts, you should at least know about the makes and models of cars. For example, if a customer is asking about a Hyundai Elantra, you're going to want to know how to spell Hyundai as well as Elantra. When I saw him write down "Hounday Alantra", I lost all faith in this employee. My "short visit" turned out to be a 45 minute stop. I've shopped here in the past, and will most likely return in the future, but this has little to do with the staff. This facility always has what I'm looking for and is open fairly late to accomodate those times when you begin working on a car and either have forgotten to pick something up or have that untimely accident.

Terrible company to do business with. I completed an order, they charged my card, then increased…read morethe price and wanted me to pay them the difference. They claim that their "Pricing Policy" gives them the right to change pricing at any time. Shoddy business practice. Take your business to a company that has integrity, that will honor their advertised prices.

Super helpful employees, very clean store and everything you need easily located ! This is my…read morehundredth time coming here but yet I've never reviewed it . I was able to pick up brake parts today by just going online and ordering them & within minutes it's ready waiting in the store if available. They have great prices & even better prices online if you find a coupon. They check batteries and more for free and even installed my wiper blades for free when I bought them here .

I've come here a number of times and always receive great service. A midweek visit during the lunch…read morehour usually results in getting the supplies you need and getting you on your way. Employees here are helpful. One time, I needed a specific sized windshield wiper and the employee starched the back rack for the size in question; and found it. And they usually have some good sales as well.