Was in town for a high school graduation and had to come here because of a bad cough and fever…read more Very nice, modern facility with a welcoming lobby. Very easy to make an appointment on line. Arrived a few minutes late but was not an issue. Receptionists were very nice and informative. Got in to a patient's room within 5 minutes of checking in and completing two pages of paperwork. The nurse practitioner was very thorough and took down my symptoms and history. Dr Bloom came in about 20 minutes later. He was informative, pleasant, and thorough. Prescribed a decongestant and gave a recommendation on a OTC expectorant to take. Very happy overall with the experience.

Fantastic place to get blood labs drawn. Really professional staff and very friendly.read more

Nurse Evelyn literally saved my life one time. A wild ride, great experience, but do not plan to…read morerepeat. She's the best.

In line with so many other reviews I am extremely disappointed with the service. I went in and was…read morediagnosed with Strep on a Tues. I was given two scripts. The pharmacy called and said they were out of one so called back at 5:03 to ask them to send it to another pharmacy. The clinic failed to call that one in before they closed at 730, leaving me in pain all night. After three days I wasn't feeling better so called to get a different antibiotic. After three calls I was finally able to speak with someone at 7:05pm. They simply told me they wouldn't call in another script, despite being told they would on my first visit, and would need to come in again the next morning. Obviously this would cost me another $350 out of pocket. Not to mention I can't help but feel like they didn't want to deal with me being just 25 minutes before closing. There are many good walk-in clinics to choose. Vanderbilt doesn't appear to be one.

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.

Kind, responsive and quick! All personnel were kind and attentive! Had to stop here while on a road…read moretrip! Thank you!

Unacceptable. On my first attempt to use this facility, I brought a child with a hurt arm. Told…read morefront desk why we were there. Registered everything - it was a loooong proces. A second employee asked if we might need X-Rays some time after waiting. I responded affirmatively and they said, sorry, ours has been down for a long time. Go to the Brentwood location and we'll transfer your info. Would have been nice if they updated the web site that said X-Rays available. Or stopped me before registering. They also did not transfer any registration or check-in information. On my second attempt, I had a bleed cut that I mentioned was work related. They said it was illegal to care for me unless I had prior authorization. I said no worries, I'll pay cash or credit because I can't wait for a prolonged claims process. The front desk person dug in and said it was illegal. I asked for the her to show me the specific law and she started getting huffy. I Googled and checked various AI assistants - there is no such requirement for urgent care but this location refused to provide care. Completely unacceptable.

First thing you see when you pull up is a super trashy parking lot, even feeling under the weather…read moreI weaved around the spot I was going to pull into to find a different one. For this area/side of town that's super rare not to take care. I'm excited to see that they are making some upgrades and renovations, seems like the Franklin way! In the midst of it, there weren't any, "pardon our mess" or "here's what you have to look forward to"... which was a bummer. You know what I found out sitting in the chairs that back up against the card walls right by the bathroom... How many guys come in to use the restroom here! It's so unbelievable! OK... so this idea is fantastic. As I mentioned in my tip, be sure to schedule online prior to driving over and see how much longer until you can be seen/check the queue andddd you won't have to use the germy screen/stylus to input all your details into, double win. It's so much money to be seen by a doctor even if you have a cheap-o insurance plan, this option at least allows to save a little bit and still get great care. I will definitely be back!

Computer was not working, so the minute clinic lady said she will take me next and other people…read morecame in and she took them before me after waiting an hour. Terrible customer service.

This is Luke a minute clinic, it's located at Walgreens. I went there with a flu type symptom, they…read moredid a corona test and told me I had slight flu, no prescribed medications, 12 minute vist that cost me $340 after insurance. Should have been around $120 without insurance.

Brought my stepdaughter in to have her finger x-rayed for a possible break. The waiting room was…read morenearly empty and they took her back right away. After more than two hours in the waiting room and watching 10-12 other patients come in, get treated, and leave, I decided to make use of the downtime and write a yelp review. I have been sitting alone in the waiting room now for the last twenty minutes, and it appears that everyone that works here has gone to lunch. This used to be a good walk on clinic, but it seems they have let things slip a bit. There are better options available for sure.

Incredibly incompetent, inconsiderate, unprofessional and the perfect example of everything wrong…read morewith the American Healthcare system. Despite having one of the first appointments of the day, they made me wait 30 minutes only to tell me my insurance was inactive (when it wasn't and I called insurance to confirm) They were unable and unwilling to resolve wanting me to pay out of pocket. Go anywhere else.

Convenient and easy to access. Plenty of parking. Congenial and helpful staff. Excellent services…read morewith caring NPs.

My wife went into labor 5 weeks early. At the time, she didn't even know she was in labor -- she…read moredescribed it as the 'constipation from hell' and we were both pretty confused and scared. We came to the hospital and met a calm and confident receptionist who helped us to the labor and delivery unit. A team of nurses walked us through delivery and the 12 days our little guy had to spend in the NICU afterward. We received excellent care and are grateful to the nurses in the labor and delivery and NICU units for saving our son's life.

Regarding my senior family member after a fall. No provider…read morecontact made with the out of state family other than a nurse call to say she was being discharged home and there was no concern that she would be alone in the middle of the night confused!! Nurse in ED WAS OBVIOUSLY FRUSTRATED and rude as my family member was obviously confused which was determined as likely normal for her. No one ever inquired. Education of care team regarding compassionate care is necessary. As a nurse educator I was disgusted by the experience on 5/20! https://www.facebook.com/share/14dkU4YFKE9/?mibextid=wwXIfr

I have had really good experiences with this location! I'm usually called back pretty quick, the…read morefront desk is usually very friendly, and I've always been in an out pretty quick which I appreciate!

I'm sure the staff and doctors are nice enough, And even though the sign on their door asks for…read morepatients to be kind to the staff as a lot of businesses are short staffed.......this business could do a lot in helping folks not become frustrated with their staff by helping to reduce the extended wait time for patients. I made an appt online for 11:30 and they asked for me to be there at 11:15. In which I was. I then waited with the other sick folks until 12:20 before going back to the patient room. It's now 1:15 and I have yet to see the doctor. I understand their sign that asks for patience......but I would recommend that they not ask for people to arrive 30 minutes prior to their appt time and then have them wait for who knows how long before seeing the doctor. I've been here for two hours. Wish me luck.

I've been a patient at Gracepointe for years, and unfortunately my recent experience has been…read moreextremely disappointing. I rely on prescription-strength allergy medication (Zyrtec D) because over-the-counter options do not work for me. The week of Thanksgiving, I realized I was running low, so I called the office and spoke with Christopher, who said he would speak with Brenda--the provider I normally see--and that she would call me back. I never received a call. The following Monday, I called again and was told there was suddenly a letter in my file discontinuing my medication because I've been on it for five years. This was news to me. On 12/3/25, I spoke with the office manager, who said she would look into the situation with both Rob and Brenda and call me back. Once again, no one followed up. The staff at this facility knows I get seriously sick from allergies, yet no one seems concerned or willing to communicate. After this experience, I cannot recommend Gracepointe to anyone. Their lack of follow-through and disregard for patient needs is unacceptable.

Amazing care! The doctor was so thorough and helpful. I love how she took her time to explain…read moreeverything. The staff was kind and helpful and we will definitely be going to Gracepointe Healthcare for any future medical needs.