Was in town for a high school graduation and had to come here because of a bad cough and fever…read more Very nice, modern facility with a welcoming lobby. Very easy to make an appointment on line. Arrived a few minutes late but was not an issue. Receptionists were very nice and informative. Got in to a patient's room within 5 minutes of checking in and completing two pages of paperwork. The nurse practitioner was very thorough and took down my symptoms and history. Dr Bloom came in about 20 minutes later. He was informative, pleasant, and thorough. Prescribed a decongestant and gave a recommendation on a OTC expectorant to take. Very happy overall with the experience.

jessica and the team here are first class! I had to come here 2 times in 5 days with two different…read morefamily members. I won't go anywhere else for Urgent Care needs! Highly Recommended

Had appt scheduled which we were on time for, one person waiting in lobby. Waited 35 minutes to be…read morecalled back and an additional 40 minutes for a nurse practitioner to show up. If it's gonna be an hour plus wait, maybe consider having appointments on the hour and not every 5-10 minutes.

Nurse Evelyn literally saved my life one time. A wild ride, great experience, but do not plan to…read morerepeat. She's the best.

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.

Easy to book your appointment online. They text you 15 minutes before to confirm your spot in line…read more Once there, relatively timely. Clean office and kind front of house staff. The doctor I saw was great! Took care of my ear and walked out feeling like a shiny new car.

Unacceptable. On my first attempt to use this facility, I brought a child with a hurt arm. Told…read morefront desk why we were there. Registered everything - it was a loooong proces. A second employee asked if we might need X-Rays some time after waiting. I responded affirmatively and they said, sorry, ours has been down for a long time. Go to the Brentwood location and we'll transfer your info. Would have been nice if they updated the web site that said X-Rays available. Or stopped me before registering. They also did not transfer any registration or check-in information. On my second attempt, I had a bleed cut that I mentioned was work related. They said it was illegal to care for me unless I had prior authorization. I said no worries, I'll pay cash or credit because I can't wait for a prolonged claims process. The front desk person dug in and said it was illegal. I asked for the her to show me the specific law and she started getting huffy. I Googled and checked various AI assistants - there is no such requirement for urgent care but this location refused to provide care. Completely unacceptable.

Computer was not working, so the minute clinic lady said she will take me next and other people…read morecame in and she took them before me after waiting an hour. Terrible customer service.

Most incompetent people i have ever seen.They are a joke in name of healthcare.I wouldn't even…read moretrust my dog's care with them let alone healthcare.No communication.irresponsible.In general the whole CVS minute clinic is just nothing but an an attempt to make a few bucks at any expense.

I visited the clinic yesterday suffering from aches and pains and fatigue. Adam Smith the nurse…read morepractioner that saw me was amazing. He wasn't quite sure what was going no so he ran a variety of tests to determine the illness. One of his strengths is his ability to look beyond the symptons and get to the root cause. He is experienced, professional and very focused on patient care. I hope the next time I visit the clinic I get someone of his caliber and caring.

This is Luke a minute clinic, it's located at Walgreens. I went there with a flu type symptom, they…read moredid a corona test and told me I had slight flu, no prescribed medications, 12 minute vist that cost me $340 after insurance. Should have been around $120 without insurance.

Incredibly incompetent, inconsiderate, unprofessional and the perfect example of everything wrong…read morewith the American Healthcare system. Despite having one of the first appointments of the day, they made me wait 30 minutes only to tell me my insurance was inactive (when it wasn't and I called insurance to confirm) They were unable and unwilling to resolve wanting me to pay out of pocket. Go anywhere else.

Convenient and easy to access. Plenty of parking. Congenial and helpful staff. Excellent services…read morewith caring NPs.

Was there for a procedure 7/31/26. Patient…read moreRegistration/waiting room very nice and inviting. Check in was smooth and short. Staff was great. Every single person i encountered from the nursing staff all the way to Dr. Rankin, were professional, compassionate, caring, completely thorough and went above and beyond in my opinion. I hope i don't have to go back for medical reasons but i wouldn't hesitate to go to this facility.

Although the nurses are great I recommend going elsewhere for a higher and more equipped level of…read morecare!

I have had really good experiences with this location! I'm usually called back pretty quick, the…read morefront desk is usually very friendly, and I've always been in an out pretty quick which I appreciate!

Office staff nice and nurse the practitioner was the problem. He was very brash. Did not have any…read morepositives, recommendations to refer me out. He was just this is how it is, now go. I did not feel heard or seen. Would not recommend the Brentwood location.

I've been a patient at Gracepointe for years, and unfortunately my recent experience has been…read moreextremely disappointing. I rely on prescription-strength allergy medication (Zyrtec D) because over-the-counter options do not work for me. The week of Thanksgiving, I realized I was running low, so I called the office and spoke with Christopher, who said he would speak with Brenda--the provider I normally see--and that she would call me back. I never received a call. The following Monday, I called again and was told there was suddenly a letter in my file discontinuing my medication because I've been on it for five years. This was news to me. On 12/3/25, I spoke with the office manager, who said she would look into the situation with both Rob and Brenda and call me back. Once again, no one followed up. The staff at this facility knows I get seriously sick from allergies, yet no one seems concerned or willing to communicate. After this experience, I cannot recommend Gracepointe to anyone. Their lack of follow-through and disregard for patient needs is unacceptable.

Amazing care! The doctor was so thorough and helpful. I love how she took her time to explain…read moreeverything. The staff was kind and helpful and we will definitely be going to Gracepointe Healthcare for any future medical needs.