Very high quotes to repair pr replace faucet…read more Will pass. Secure new faucet and circle job as replacement instead.

He was prompt, efficient and knowledgeable. He also cleaned…read moreup nicely. He also pointed out important issues I need to address

TLDR: If you have elderly loved ones getting plumbing services, BE THERE WITH THEM!…read more My father was overcharged for services. I was unable to be there to monitor the worker, unfortunately. 1) The worker invited his friend over to my parents' home to "help" him. The friend - some rando with no uniform on and probably not vetted by the company. 2) Said rando parked in the neighbors' driveway. I moved my parents' car so the service vehicle could park in their spot, to avoid this. 3) The "expert plumber" took 3 HOURS to install a BASIC kitchen faucet. He replaced a basic faucet, so no bells and whistles -- nothing complicated. He said, "The old faucet was corroded." Riiiiiiiiiight... 4) Charged my elderly dad over $950 for a BASIC faucet replacement. (Before discount, so over $850 in the end). Thank goodness for his military discount! 5) Didn't plug appliances back correctly. Had to call them to come back the next day to check their work. (In case it voided any warranties, if we did anything ourselves.) 6) His "supervisor" came out. I asked him why it cost almost $1000 dollars for a BASIC kitchen faucet replacement? He said, "That's just our pricing." 7) This company was originally called for a clogged toilet. The plumber flushed it a couple of times and said there was nothing wrong. No camera check, as advertised. (I had worked on unclogging it for several days, as it was unusable.) I guess, I'm a master plumber now. Bottom line: Get quotes, people! And read the reviews! These people are swindlers!

After what has been a really frustrating situation with our septic/main drain for a couple of…read moreweeks, Gabe is a ROCKSTAR! Even through my hubby's tantrums ;-) He remained professional and calm and got the job (clear out main drain to septic) done without a mess! And to everyone else involved, ya'll are rockstars too! Now, I'm off to flush all the toilets and do some dishes and laundry....I do know how to have a good time huh? ~PEACE~

Terrible customer service. I own a unit with an HOA. I submitted a work order through my HOA…read moreportal. My HOA asked them to help me with my issue. Loch Monster showed up for the work without even calling me and didn't follow up to re-schedule a time. (And they seemed surprised I wasn't home! On a work day!) They finally called to set up a time (1pm) but showed up at 10:30 a.m. (I wasn't home). (Again, they seemed surprised I wasn't home.) I left a VM for them at 1:20 - no response, ever. I waited for 40 minutes during my scheduled time - nothing.

Loch Monster came out and did a bathroom remodel for me, and also installed new spigot and updated…read moremy kitchen plumbing. I'm very happy with the pricing, responsiveness, and quality of work!

Came to check out possible water leak Looked at water…read moreheater took a picture And nothing else It took my handyman to come to ID where the leak from coming from A line on the water softner. He fixed in 15. Minutes . This week, over a month later I get a bill from Countyside for really not doing a thing for $146. Something they ne er said they would charge up front for looking at. When I do need a new water heater I will buy somewhere else !

Sad customer service I called today 09/26/24 to discuss a hot water heater they installed. My wife…read moretold me she thought she smelt gas coming from the hot water heater, I came home today and went down to check for myself and yes there is a gas smell present. I called countryside as they were who I trusted to install the hot water heater. I spoke with some gal and explained to her that we are smelling gas from the hot water tank she said ok put me on hold for 10min.... She comes back to say that they can't send anyone out til Monday I told her that was BS and that it's a gas leak they can send someone now. She then sends me to Mike I then explain to him the same thing and that it's bullshit to have to wait til Monday for a gas leak he then laughs at me and says if I swear again he is going to end the call I ended up getting furious with him said some words and ended the call for him hey Mike what if this was your home with children you gonna wait til Monday POS So I reached out to another company who will be here in 30 minutes not days I do not recommend this company they over charge for everything and there customer service is shit you mean a lot to them until the sale is done not the way you do business Update Xcel came out and for your company's information I have had a gas leak at the water heater control valve for almost a year now thank you for your quality install and putting my family at risk we are now done with this company we don't take playing with our lives lightly They say a faulty part from manufacture or could it have been one to many turns at the time of install and was cracked And coincidentally my wife's business had same issue we tried this business several times and now we're moving on I appreciate the phone call though trying to get me to remove my review but maybe if you guys didn't treat a gas leak as a laughing matter I would been a little easier

Howie and his partner knocked it out of the park. They were on time, courteous, professional and…read morefast. The price was nice too. Thanks guys!

After our toilet basically stopped working, we picked out a new one late at night at Lowe's and had…read moreit delivered the next day. Then we searched for a plumber who could install it that same day. Evidently, not all plumbers will service condominiums, so it took a bit of calling around. St. Paul Pipeworks was able to fit us in the same day. Jason was punctual and friendly, and did an excellent job of removing the old toilet and installing the new one. The price was also lower than one of the other plumbers we had called. We will probably use their service again.

Highly professional work, friendly techs. Will continue to use them for all of our needed work…read more A.M. was able to get the job done quickly and for a very competitive price going above and beyond to make sure our home was heated as efficiently as possible.

My furnace was repaired within an hour of when I called. Paul figured out the problem that was…read moregoing on with my furnace with in 5 minutes of arriving. I was so happy I don't have to worry if it's going to cut out again. Thanks again for the speedy service.

this company and employees really know their products; we have whole house geothermal system plus a…read moreseparate gas in-floor heat, large house 4200 square feet and the system works wonderfully; they did not charge for a return checkup, good value

We bought our house with an existing geo-thermal unit and Denny and his crew came out and explained…read morehow it worked, wonderful service, very professional!! It is hard to know who to call and trust when you are a new resident, but we are so fortunate that we called Hi-Tech!!