1. Bombshell Waxing - Metairie

    1. Bombshell Waxing - Metairie

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    Metairie, LA

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    Bombshell Waxing - Metairie

    3.9 (296 reviews)
    ModerateWaxing

    By appointment only

    Services - Bombshell Waxing - Metairie

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    Reviews With Photos - Bombshell Waxing - Metairie

    Attempting to call
    Emily S.

    HORRIBLE EXPERIENCE!!!! HORRIBLE CUSTOMER SERVICE It all began on June 5th, I attempted to book a service with bombshell waxing via text. I was texted back saying that there were errors on my account. I attempted to call and reach out to Bombshell main line to sort out the issue and no one answered. After a week or so of not being able to get in touch with anyone via telephone, I book an appointment online with the assumption that I would sort out any problems when serviced. Keep in mind, my online account showed no red flags and I was able to book like normally. [SN: as of now my online account is flagged and not working] Made an appointment for June 10th. The appointment was made and only was cancelled due to being in a car accident on the way to being serviced. My esthetician texted me that day inquiring about me missing my appointment. No mention of my account being delinquent. Fast Forward to June 22nd which was my next scheduled appointment. I was notified via text 10 minutes prior to my appointment that it has been cancelled. At this point, I was already at the salon so I immediately texted back and started calling. In hopes to just update payment, and continue being serviced. NO ANSWER! At this point, I'm standing outside the business waiting for someone to help me sort out the issue in Hot Louisiana heat. I could not see inside, but with being familiar with the salon layout from visiting previously I know the front desk person sees me standing outside. After waiting outside for 20 minutes and calling 4 times I was finally able to speak with someone which only made the situation worse! I was told contraindicating information than what I was told via text and the person I spoke with did not to care at all about trying to work the issue out with me and save me as a customer! Keep in mind, she never attempted to discuss how my account became delinquent which I am still confused by because I have had the same card on file since I have became a member in 2019! No card is required when booking or being serviced because of the monthly membership! Also, I leave a tip every appointment with the same card on file and was never notified that something was wrong with the card! I was told I would have to pay $150 dollars to make my account current and receive service!!! Keep in mind I have only had ONE appointment since my account had been "delinquent" totaling much less than $100! This morning I received an email basically warning me about posting about my experience and saying they reached out, but I never got a call from them only the texted that I showed below! HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE! There is constant unprofessionalism displayed throughout the salon as well as constant changing of employees! The only reason I didn't cancel was because I signed a contract for the monthly membership and I liked the convenience of not having to pay each visit. PLEASE THINK TWICE BEFORE BOOKING WITH THIS SALON! Waxing the City - Elmwood is a much better and professional place of service!

    Eviction notice from state that was on their door when I passed by today.

    I am disappointed that I was given no notice of closure. I purchased a package of waxes, and I will never be able to use the remainder of my waxes I purchased.

    Text messages from Alyssa at bombshell
    Cortney A.

    If I could give this place 0 stars I honestly would. I NEVER write reviews, however, I had been a loyal member since June of 2018 at Bombshell. I had little to no issues at all during that time. That is until the new management came in. I should have known better when they couldn't keep their esthetician's that it was going down hill. But I mistakenly stayed. I've read the reviews they've been given lately, and they aren't wrong. This new management is unprofessional and rude. I have three children of my own, and dealing with the new manager Alyssa is like dealing with my 13 year old daughter. This company used to truly care about their customers, and I don't believe they do anymore. I'm not sure when that happened, but from looking at these reviews, I can tell that it all must have started when Alyssa became manager. And I wonder how many loyal customers they've lost so far due to the childish games that she plays. As all of the other reviews stated, I too, was charged a "no show" fee, even though I spoke with a representative that morning to reschedule my appointment. As I have done before with no issue. During that phone call I was never notified that should I cancel the appointment I would be charged $50 for it. When this was brought to their attention it was stated that "Our call center is not advised to notify clients being that the policies are agreed upon at booking." Policies that were not stated in my membership contract. I went round and round with Alyssa, until I told her I would be canceling my membership and going elsewhere. I mailed my membership cancellation to Bombshell as requested, because apparently an email stating so doesn't suffice. Well, yesterday I received an attempt to charge me for an appointment I didn't make on July 14. Mind you I've sent in my cancellation and stated I would not be returning and taking my business elsewhere. When I called Bombshell regarding it, I unfortunately spoke with the lovely miss Alyssa again. She informed me that because I didn't explicitly state "I want to cancel my membership and all future appointments" that's why I'm being charged for yet another no show appointment. I don't know what other vocabulary I needed to use or how she didn't comprehend that I would absolutely never be back to that establishment, but here we are. A whole month later and still dealing with the mess of Bombshell Waxing. Also, I'd like to make it known that I could not get away from Alyssa, if she wasn't answering the phones, then she was answering the emails and texts. Today I spoke with Cheyan, the manager of the mandaville location. That too was a waste of time, however, I was told that Alyssa was appointed manager of Metairie after the manager before her was caught throwing away cancellations and telling the staff not to notify the member of the policies. I don't believe that the "Customer is always correct", however, in this instance I believe I was correct. They'll never admit wrong doing on their part though. I've since had to get a new checking account for my mistakes! So with that said, do yourself a huge favor and absolutely don't waste your time, money, or energy on this childish place.

    Products for sale.
    Kee M.

    Very cute and cozy setting. Only problem I had was that after scheduling an appointment with my normal waxer they didn't inform me "until arrival" that she's not longer with them and I had to get waxed by a totally different person.. this happened to me 3 times. Also be sure that you want a membership with them before signing up because getting out of it is a hassle. Thankfully I found one stable person who is the best.

    Waiting room
    Adrianna O.

    Purchased a Groupon and was very nervous about getting my first Brazilian wax. I had the last appointment of the day and was worried I would be rushed. When I got there, I was greeted by the receptionist, whom was very sweet. I waited for about 5 mins for Megan to greet me and began our session. The first wax strip was tough and unexpected but after that first one, we were good. She did the Brazilian and underarm wax. She was quick and extremely friendly. I will be back and will most likely become a member.

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    7 years ago

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    8 years ago

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    6 years ago

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    3 years ago

    Kaylyn was great! Quick and friendly service. It is clear cleanliness is very important to the workers here.

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    6 years ago

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    7 years ago

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    3 years ago

    The wax was very efficient once I was taken back to the waxing room. I have had more thorough waxes elsewhere, but overall pretty good.

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    4 years ago

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    8 years ago

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    7 years ago

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    4 years ago

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    Page 1 of 8

    Ask the Community - Bombshell Waxing - Metairie

    Hello do you guys do sugaring? Do u recommend that for the first time?

    No ma'am, but we do offer hard wax which is the most gentle form of hair removal. It goes on warm and shrink wraps the hairs as it dries. Since it's not sticky at all once set, it removes only hair and no skin!

    View All 4 Questions

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    Bombshell Waxing - Metairie - waxing - Updated July 2026

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