Paul arrived immediately after a large tree fell on my house. He and his crew covered the holes…read morewith large tarps and returned the next day to remove the tree and haul away the wood. Excellent service!

From the owner: We have been in business for over 30 years buying real estate and restoring the historical homes…read moreIn Carver, Jackson Ward, Church Hill, and Manchester communities in Richmond, VA

Quick reply with a quote / visit and then scheduled work. Good detail on the quote and fair…read morepricing. Jason is a good guy too and easy to work wiith. Highly recommend.

I had a door that needed to be reversed. We got an estimate…read moreand it was a fair price. Communication was easy, the work was done nicely and everything was cleaned up. There was a small issue with supply chain but that was out of their hands. I'd hire this company again in a minute.

Believe the reviews. What should have been a 3 week job took 5 months. They were recommended by…read morethe insurance adjuster and now I know why. Their customer service is horrible, Their estimate left out many things. Work was behind schedule and they sub contracted. Sent me the wrong itemize bill and then a notice of late payment when they didn't respond to my inquiry about it. Wrong measurements, wrong orders, I had to pay for things myself to get my kitchen back. They charged me for work they didn't do...supplies they didn't order. How they manage to stay in business baffles me. Many months later I'm still upset about it. NEGATIVE 1000 STARS.

We had a leak in our bathroom and hired Wilton Construction to tear out and install a brand new…read morebathroom. We decided to put in a shower stall instead of a bathtub. After demoing and removing everything to the wall studs the crew at Wilton installed the tub floor wrong. They didn't secure the base with mortar which caused the floor to move around and make loud cracking noises. You could hear the cracking noise from the other side of our home. We complained and they told us that was normal. We finally asked them to come and listen for themselves. They agreed it was not normal. Their solution was to drill holes underneath the shower stall base and put in some expanding foam. Well, the foam fell apart and the cracking noises came back within a week. So, we complained again. When they finally came back they drilled from underneath and pushed the shower stall up a little higher. That caused the back shower wall to buckle. Now the shower leaks inside the back wall and is pouring out from the front sides of the shower stall. Lord knows how much damage is being caused inside the walls. I'm starting to smell mold now that it's summer time. We called and asked them to come back and fix this situation and they ignore us now. We texted pictures of the baseboard damage being caused by the water and they didn't care. It's only been a few months and the damage is getting worse. The seal they put around the shower doors is falling out and the water damage is ugly and dangerous.

We are very thankful we found Steve's Charlestowne Decks. He helped incorporate our customizing…read moreideas to build a very strong, unique, and great looking deck with a wrap-around large trellis/arbor structure. He also did it for a very reasonable price and with friendly workers. We have had so many contractor horror stories with others due to their prices, quality, customer service or all three. It was a great relief to find someone in the home repair business who was honest and very straightforward. He even turned down some extra work, and said we could always get it done later if we really wanted to do it. If you check out his website, he doesn't just put up pictures of his work, he describes the specific jobs and what design parts he likes or didn't like about it. I would believe he designs backyard projects while he dreams. If only he did plumbing and driveways! Thanks Steve, we hope we can use you again sometime.

From the owner: We specialize in building the finest, most luxurious outdoor structures available. From decks to…read morepergolas to gazebos, we build it all and you may choose from a variety of woods including exotics or maintenance free materials like Trex or Guardeck. With over 30 years of experience, you can rest assured that you project will be completed with expertise and over engineering. Inspectors tell me "good job" all the time. I love what I do because I consider myself an artist first and a builder/designer/contractor second and I take great satisfaction in creating beautiful designs that customers love and appreciate. Their smiles, when they see the finished product is reward enough but we do all have bills to pay so I can't work for free but I would venture to say I stay within the cost ranges of other builders. I know how to do jobs better than most and I don't cut corners. I feel that a luxurious outdoor living area is one of the greatest things people can do to enhance their lifestyle.

Don't even think about it. We were looking for a replacement of small deck and i was quoted (over…read morethe phone, didn't even offer to come by) double the material cost of other contractors AND I was told that they deal with larger projects. I'm pretty sure that's why he jacked up the material quote over the phone. So............if you aren't swimming in cash and your project won't bring these snobs at least $15K look elsewhere. Looking at the other two reviews on here, I see I'm not alone. I was quoted $15K for a 100 sf deck....check elsewhere folks.

We signed a contract w Deck Creations in Sep of 21, they promised to start no later than 16 weeks…read morelater and started about 30 weeks later. They promised a completed project 4-6 weeks after starting and finished in about 18 weeks. During that entire time we had both a large dumpster and porta-potty in our driveway. We engaged them to design/build both a composite deck and paver hardscape area. During the deck construction the subcontractor was fired and at least one inspection was failed by the county. We were contacted directly by the subcontractor about re-hiring them, this made the situation particularly awkward. The deck was finished by another contractor who had to tear down at least half of what was previously done. The hardscape area was completed by a single subcontractor. The resulting space was short about 2.5 feet in width, leaving us ***** sq feet less room around the fireplace than contracted. This was space was especially important to us since it is around the fireplace(center) of the hardscape area. During the process I never got the impression that our project manager had command of the project or was really looking out for us. Ultimately, Deck Creations admitted that the space was indeed short the space around the fireplace sitting area as designed. They offered no remedy, only to waiver the small final residual payment and leave the project. I honestly believe I would have ended up with a better outcome by hiring subcontractors on my own. I also regret not taking the time to understand the details of the contract they had me sign. In hindsight I should have paid closer attention to the extensive protections afforded to them at my expense.

I would highly recommend finding another company to do any work . They did the railings at my home…read moreand they're already peeling. They do not stand behind their warranty. I have left numerous messages with Brandon and he will not return any phone calls. I spoke with someone else that had used them and they had the same issues that I have. This company gets your check, they are finished whether you have a problem or not. From what I understand from others that have used them. This is very typical for them not to stand behind their warranty and they do extremely shotty work. He came across so honest and gave a fair estimate. I trusted that he would do a good job But unfortunately, that wasn't the case. I never post reviews, but I feel so strongly about this that I am taking the time to do a review . I do hope it helps someone so the same thing doesn't happen to them.

I wish I could say how their service is, but they are completely unresponsive. I have literally…read morebeen calling for several years - because there's no competition - and only got called back once. They said they'd come look at my project and never did. Perhaps my repair job is too small to warrant their attention, although website says they do repair work.

We've noticed some bad reviews in the past but that is not in our opinion at all reflective of…read moretheir current performance. Jack Bergman and his crew went out of their way to make sure that everything was perfect for us. Our neighbors down the street used them, so we knew that they were very busy and there would be a wait. It was worth it. Once they get started, they are very efficient and fast. Their workers were very courteous and respectful. Jack visited the site at critical points. If he noticed some things that weren't exactly the way he or we wanted them, he fixed it. We have a beautiful deck now that we get to enjoy as well as a new fence. We had accessibility needs that were tastefully addressed. Deck Tech was the lowest bidder of the 3 we received.

Well had a Trex deck put in a couple of years ago. Now part of the deck is starting to bow…read moredownward, especially in the summer months, creating a big dip in the deck. Have contacted The Deck Tech several times over the last couple of years about this issue, even sending pictures of the problem. They call, state they will come out and investigate and find a fix to the issue. Well, no one has come out to look at the issue and after an initial reply, nothing at all from them. If you have then build you a deck, be prepared for any issues to go unanswered. We are now looking at other contractors to come out and fix the issue with the deck they installed.