I will start my review by saying that we feel like we got a great final product in our master suite…read morehome addition, and we are so pleased and thankful for this. All the workers we dealt with were pleasant and relatively competent. The reason I would not recommend Coastal Contracting is primarily due to the lack of follow through with their one year warranty on materials. Our addition has been completed for about 9 months at this point, and we have had 3 distinct issues come up. Twice the HVAC has failed, and once the shower plumbing was malfunctioning. The first time the HVAC failed was right before the ice storm of early 2026, and we called the installing company to arrange service. They came out promptly and fixed the HVAC (faulty part, but we now had heat!) but we were told that we had to pay out of pocket for repairs since we did not first contact Coastal in writing. Ok. It then failed a second time right before the heat wave of July 4th weekend, so we contacted Coastal. We did get a personal email back after business hours saying that they would contact us after the weekend, which after 2 business days we have not heard from them. Again we did some repairs on our own. The plumbing issue happened between the two HVAC issues, so I was wise to submit my request for service in writing and followed up with a phone call, during which I was assured I would hear back...which I never did. It is just disappointing. Also disappointing were the many mis-ordered parts and vanity that delayed our project, the cut corners that we had to be vigilant about inspecting, and the surprise few thousand dollar increase in fee for a plumbing issue they did not see when they were quoting us. They admitted they didn't look under the house as they should have (I thought we were paying for their expertise?), but assured us that we could be happy that we were still getting a good deal. Maybe these hiccups and lack of communication after they get their check are all normal on a project of this size-I don't have any other point of comparison.

I am so grateful for Kwan and her crew at Coastal Contracting. I hired them for a siding job where…read morethey replaced the siding to my whole house. They were very professional and thorough. Very pleased with the look and quality of the job. The great thing is that Coastal stands behind their service and even came back to look after a minor detail afterwards. In other words, they don't just run away once the job is finished. They actually care about doing it right. In addition, Kwan came to the rescue when one of my neighbors reported that water was "gushing" out of backyard due to a hose that had been left on for weeks. Soooo grateful that they went immediately to investigate the problem and stopped it before it became a disaster. As a busy realtor, I've referred a lot of business to Coastal because I know they'll be competitive and do a great job.

Retex replaced our roof and matched a previous quote received from another company! They did a…read moregreat job of following up and communication. Would recommend to a neighbor.

Very satisfied with the roof repair work completed on schedule by Retex on 8/20/2026. Matt worked…read morefor about three hours on our roof in direct sunlight/103 "feels like" degrees. From the initial estimate though completion the project was managed by Retex in a highly professional manner. On 8/21 we received numerous photos from Retex documenting the work completed the previous day. Thanks for a job well done...HIGHLY RECOMMENDED!!

Totally first class, from the initial phone call to the completion of the job. I have used the…read morecompany for two different jobs, gutters and roof repair, and totally satisfied with both. They were here the next day for the quote, explained everything as they gave the quote, gave me options and no pressure. The decisions were easy in both cases; they were well within budget. The crews were very accommodating, and I felt like they were dealing with a friend, not just "doing a job".

I paid over $5000 for gutter guards only to be highly disappointed when it rain. The gutters are…read morecausing buckets of rain to pour in front of my garage. When it rains I can't enter my house from the garage. When the representative came out and saw the video I recorded he said it was nothing he could do. Now that I have these gutters, I have to pray it doesn't rain.

I want to update my review concerning Smallwood Renovation, Keith the owner of Smallwood Renovation…read morecalled me yesterday after viewing my concerns about his lack of response on Yelp. Keith could not have been nicer and was very apologetic with their delayed response to a few issues we had concerning the deck they had built for us. He immediately requested that a crew would be out this morning to address everything and the crew showed up and corrected everything and then some. Sometimes customer service is lacking in this country right now, but not with Smallwood Renovation if it isn't right they will do everything in their power to make it right. Thank you Keith and the crew at Smallwood Renovation!

I chose this company based on their online reviews, but after my experience, I seriously question…read morehow accurate those reviews are. From the beginning, I made it very clear that I wanted 100% communication and no misunderstandings. The salesperson assured me the entire project (windows, gutters, shutters, etc.) would take about 2-3 months. I was aware I was paying above average, but I trusted their reputation. That turned out to be a mistake. The problems started right away. I assumed measurements were taken during the initial visit, but they weren't. I had to take time off work for another appointment, and the person they sent was in and out in about 20 minutes. After that, communication completely broke down. I had to repeatedly call just to get updates. Months went by with no clear timeline for installation. Every time I spoke to someone, I got a different answer. The office staff seemed completely disorganized, and emails were confusing or contradicted each other. Eventually, I spoke with managers, and even they admitted there were mistakes and miscommunication. But nothing was actually resolved. When installation finally happened, it was poorly handled. They sent only one person to install gutters, which was inefficient and unprofessional. To make matters worse, they somehow retained my payment information and charged me without my authorization, which is extremely concerning. At one point, a manager apologized but then started mentioning that if I canceled, I could be legally responsible. That is when I completely lost confidence. It felt more like a threat than an attempt to resolve the situation--especially considering they had not fulfilled their obligations despite receiving a large deposit. They later came out to take pictures and "check" the work, but it felt like they were trying to protect themselves rather than fix the issues. I have lost an unbelievable amount of time dealing with this--taking off work, making calls, and sending emails. To this day, I still have an issue with one of the windows. I reached out again and received a response that made no sense, and I still have no real answer. Also, their "lifetime warranty" is not even through them--it's through a third party, which was never clearly explained upfront. Overall, this has been an exhausting and frustrating experience. I strongly recommend being very cautious before choosing this company and considering other options. Look for the response towards any complaints they're completely generic. They don't even give at least any kind of explanation as to why of things occurred. I would take my business elsewhere. You're gonna get robbed. They're charge you an astronomical price for something that anybody else could've done much cheaper.

I will use MasterPro in the future for sure! I am so happy with my interaction with them from bid…read moreto job completion. I think it is hard to find quality work in Bend and I am so relieved to have found this company. We had our gutters cleaned as well as our dryer vents. Excellent work, excellent communication, and fair prices. Thank you to Mike, Keoni and Shylohe!

Yelp didn't let me down. I came here looking for a highly rated roofer and chose Master Pro…read moreServices. What a great decision. Carlos was awesome to work with. The estimate process went smooth, the pricing was awesome and the work was done professionally and quickly. The clean-up was thorough. I highly recommend Master Pro Services. You won't be disappointed.

Capital City recently pressure-washed our home, deck, and patio, and provided sanding and sealing…read moreservices, as well as painting and refreshing our shutters. The salesperson was extremely personable, which was the main reason I decided to hire them. The painting, in particular, turned out beautifully! However, a series of issues with the rest of the project led to six necessary visits. The first issue was that they showed up in my backyard without introducing themselves or notifying me that they had arrived to complete the work. Overall, there is a lack of integrity in their approach, prioritizing a quick finish over the quality of the job. The project became a prolonged and stressful ordeal, leading to unnecessary inconvenience and difficulty, and disrespect, which negatively impacted the overall quality and timeline of the project. Loosened sand and debris from the patio are expected; however, an excessive amount of sand left covering a large portion of the newly cleaned home, an overly large amount of sand in the pool and its surrounding areas each time, left me with several hours of cleaning, which was unexpected and demonstrated subpar service, and a lack of professionalism. It negated the purpose of hiring a professional. The amount paid did not align with the level of professionalism and quality we expected and received, serving as a cautionary tale for potential customers. I could not confidently recommend this company for anything but painting.

We are moving to the area and we're lucky to have found Capital City Painting and Power-washing…read more They quickly provided a very competitive quote to paint the interior, pressure clean the exterior, and sealing our sidewalk. We needed the work done within a week and they were both happy and able to accommodate after installing new flooring. We are happy to report the interior painting was absolutely perfect. Full paint coverage, no drips or spatter anywhere, excellent cut-in, and caulking. Excellent job guys!

While I wasn't completely satisfied with the initial fence installation, what happened next is why…read moreI'm leaving this review. The owner personally called me, acknowledged the issues, and had the entire fence torn down and rebuilt at no additional cost. Anyone familiar with construction knows that not every project manager or crew performs at the same level. What truly matters is how a company responds when they discover something wasn't done right. Hercules Fence didn't make excuses. They took full responsibility and went above and beyond to make it right, exceeding every expectation I had. That level of integrity and customer service is hard to find these days. I would absolutely recommend Hercules Fence.

Updated - After sharing the pictures and photos with the team at Hercules they could see the…read moreproblem that I was concerned about. They have agreed to reverse the attorney fees and are using this moment to train their sales team / installation team on how to address this issue further.

Needed a new roof and Mike was honest, responsive and great quality. He has done the roof for my…read moreparents and inlaws as well. Highly recommend.

Mike installed our roof about 10 years ago and we were pleased with the work. Fast forward to the…read morepresent and we now have a leak. Mike came out and identified the problem but claimed his company did not do the install. When we provided paperwork to prove otherwise he stopped responding to our calls. Silence. So we're now looking for a new roofing company to make the repair. And when the need arises for a new roof, it will not be Mike we call.