Picking a hospital to deliver your baby at always comes with concerns about if you picked the right…read moreone, what happens if something goes wrong, etc. I toured a few hospitals and ultimately decided on Henrico doctor's because it just felt right during the tour. Given everything that's happened recently, I was a little nervous, but we are so glad that we chose to deliver here. I was unexpectedly hospitalized with pre eclampsia at 36 weeks. The doctors and staff kept me overnight for monitoring and decided I needed to have my baby. They made sure they educated us on all of our options and step by step what the plan was. My delivery was so much less stressful than when I had my son, even though it wasn't exactly an easy birth. All of the nurse staff and NICU nurses/doctor were in the room ready in case they were needed, which they were. A nurse stood by my bed holding my hand calmly explaining what was going on with baby so I wouldn't panic. The neonatologist has my partner call me on the phone to discuss what exactly was going on instead of trying to have a sleep deprived person try and relay everything. They also got us set up with their app to monitor our baby 24/7 in the NICU. The nurses did everything they could to get vitals on me overnight but not wake me. They regularly checked in to make sure I didn't need anything. If the camera for baby was moved or turned off because of diagnostics, the nurses called the NICU to have it put back on. Every place has a few bad eggs but our experience here overall has been so amazing in so many ways. Diane in the NICU has been the most comforting nurse to work with while our baby girl is staying there. Our first night hospitalized, Meagan made sure to check on us regularly, keep us informed on everything and answer any questions, and just good off with us some to help us relax. If you're on the fence about this hospital for delivery, you can't go wrong. We are forever grateful for everything and everyone here during this experience. Update: My daughter was in the NICU for almost 3 weeks. They had just opened back up so we were slightly nervous. They have an app for you to watch your baby when you can't be there. The first neonatologist we met was great at explaining what was going on and giving a clear treatment plan with the goals she needed to meet. After a few days we had a different neonatologist who also was great and even said we could be a little more forgiving with her goals so we thought maybe we'd get her out sooner. We had to call up there a few times to ask them to turn on the camera as it had been off for hours. After repeatedly having issues and being upset after a meeting with the occupational therapist we were assigned, I spoke to the director of the NICU. She was so understanding and met with me every day or two for a week to check in. We came in one day and had a third neonatologist. Their plan was different than the other two and my fiance and I just got very frustrated. The doctor talked to us to see what the frustration was and what they could do to help. Throughout her stay there were a few miscommunications, however overall we were very happy with their care for her. Leanne was her nurse for the last few days and she was fantastic! She left us little notes on her swaddle to let us know how she had done at her most recent feeding/check in. When she walked us out to the car she gave us a hug and told us to keep them updated. Except for one nurse that answered the phone when we called once, everyone we met in here was very caring. I changed my review to 4 stars only because it was very frustrating having the camera off a lot or it wasn't working.

Very low quality service. An ER nurse told me they would have to remove my central line port to do…read morea culture. That's not how that works at all. Very uneducated staff. Unit is absolutely filthy too. Blood everywhere.

Thanks Yelp for giving me a "scripted" version of what I should write…read more Review based solely on the facts that: 1. Had an appointment at 820am and yet 10 minutes goes by and no one has seen me yet. I arrived at 805am to ensure I get my paperwork done!! 2. No one in reception is wearing a mask. During Covid. In a medical facility. The medical staff are, but this should apply to EVERYONE in this facility.

A wonderful experience every visit I've had here at AFC in Glen Allen, VA. The staff is courteous…read more& polite & everything is explained. Feel free to ask them your questions too. Very sanitary & properly attired with masks. Sanitizer & masks are laid on a table for visitors & patient use. Suzanne Paul Nurse Practitioner is my present PCP. I'm very satisfied with her bedside manner, knowledge, conduct & examination. I highly recommend AFC in Glen Allen in Short Pump, VA.

A no star rating is not possible. The front desk staff for primary care were horrible, rude and…read moreworthless. Possessed terrible manners with zero customer service skills. Showed a considerable lack of empathy and compassion. Very gossip oriented group who did not care if you were within hearing range of their hateful comments about patients and potential patients. Let us hope they are not representative of the medical staff. Bon Secours, you need to fire the current staff and begin again.

The absolute worst!!!!! It takes months to get an appointment. I finally got an appointment, waited…read moreFOUR MONTHS for my appointment, only for them to tell me the day of, the doctor wasn't going to be in and I will need to reschedule. He's still not in. I needed a medication refill. I sent my refill request in only for a lady named Annie to write me a message in MyChart and tell me they can't fill my medication until I have an appointment. What am I supposed to do! These people are insane, incompetent, unprofessional and unorganized.

From parking to end of appointment everything & everyone was gracious, professional, & patient with…read morepatients. I have always been treated well here

Be prepared to be waiting for 3 hours in an empty emergency waiting room. I would not recommend…read moreanyone to come to this hospital you would be doing yourself a great disservice you're better off going literally anywhere else. Even though you are literally the only person waiting they cannot give you a timeframe when you can be seen on a Friday night. It is absolutely ridiculous how much this hospital doesn't care and how slow and disorganized they are. This is a serious let down and I will not be returning here even if my life depended on it.

We went for rapid COVID testing. The people we encountered were really nice, especially the folks…read morewho came out to our car to swab our noses. The reason I didn't give 5 stars was the registration process. If you have one kid I'm sure it's fine but I have three. There is a ton of redundancy in the long online forms. And we had just been 3 days before and filled out all the paperwork but for the VERY recent second visit had to fill it ALL out for everyone again. We weren't sick so it was more of just an inconvenience. But if my kiddos were sick it would have been really frustrating and very time consuming.

I was disappointed. there Is no one that really cares in the medical field. I just needed my two…read moreyear old who suffers from throat issues. I left with the doctor telling me some Bs about dealing with his illnesses I needed help. It was closing time. I am out 75 bucks. My kid is very sick. Nothing was done. Viral my booty. When they don't know they say Viral. Been awake with my sick baby. How the hell am I supposed to care for my kid. When awake all night with him I came for help he is sick and noone provided any help. The end of my visit I even said he is sick. The doctor just talk to me more about dealing with his sickness.

OrthoVirginia does not keep me waiting! Dr. Shaia and Chrissy are prompt and clearly communicate…read more They are professional as are Cheryl and Ruth who assist them. The facilities are clean and orderly. They help care for my sciatica and scoliosis and answer my questions.

I am 70 and in my 70 years they are the worst practice I have dealt with for anything in all my 70…read moreyears. Because I am old, even though I am extremely healthy and extremely active and a female they did not even consider my back problems, but sent me immediately to a pain doctor with no training in orthopedics. They are all about money. Right now I went to an appointment to get x-rays and they want me to make another appointment in order for them to tell me what the x-rays showed even though it is a simple matter that I understand very well of a change in the degree of my scoliosis. Very simple . They are beyond greedy and moneygrubbing. I was there a week ago and I have probably gotten half a dozen notifications about payment even though I have yet to get my results. They are extremely unprofessional and make no effort whatsoever to present themselves as having any professionalism at all. They are rude and callous. They don't answer the phones. They don't return calls. I would like to give them a score of zero and I tell everyone I know to run in the opposite direction away from ortho Virginia. They are horrible.

Read good things about the office but noticed what appeared to be basically part time hours on the…read morewebsite. I submitted an email for an appointment after hours and I appreciated the call back the next morning. Unfortunately, I must have been correct about part-time hours. It is November as I write this and I was told the earliest appointment would be the end of March/early April. Good lord....I was asked if I could wait that long. I said no, and that was that. Guess I'll continue my search.

Been seeing Dr. Gingrich for over 12 years. She is the best! My feet have several problems (I'm…read morediabetic) and the expertise about their care has been so helpful. The office is comfortable and fun. Her staff is wonderful too - very organized, scheduling and billing is very clear. Dr. Gingrich diagnosed my gout after an emergency room missed it.

Thanks for being there on a Sunday and every day! Because of…read moremy age, I have come to learn more about your services over the past several years and the importance of me taking care of myself in a timely manner. I have had both knees replaced and it has proved to be life changing. While my recent visit was minor, it was comforting to be able to make sure my foot injury was indeed just a "bump in the road". I've watched too many friends ignore their minor injuries for several months hoping the pain would go away only to eventually require surgery to address the original injury then with more serious complications requiring additional treatment. My every encounter with OrthoVA has been top notch and professional! Thanks, again!

Had a great visit from start to finish. Dr.Patel was very nice and attentive to my needs.read more

I see Dr. Brooks in the Innsbrook office and he is a great physician. He is patient with my…read morequestions and very thorough in his eye exams. He has performed cataract surgery on both of my eyes and one of my husband's eyes. All surgeries went well and his calm demeanor helped calm my nerves prior to the procedure. The optical department is great with a good array of frames to choose from. They stand behind their work; when I felt one of the lenses in my glasses did not seem right, I was scheduled for another eye exam and the lens was reordered to the new prescription with no hassle and no charge. That is A+ customer service in my book.

I saw Dr. Brooks for a eye appointment and he was amazing. He was kind, patient and thoroughly…read moreexplained everything to me. I have high anxiety and he was very nervous about the procedure and he allowed me the time to process all the information and then communicated with me through out the process. I am grateful for his expertise and understanding. I highly recommend him to anyone who is looking for a compassionate eye doctor. I will gladly travel almost two hours for an appointment to be seen by him. Also, I have read all of the reviews about the office staff not being the best but I did not experience this. The staff is courteous, respectful, and helpful.

I had a mohls surgery today. Dr. Raunch and her team did a great job. Very good experience and I am…read moreso glad I chose her to do my surgery. Thank you all in the office. Marie

Went in to have them look a spot on my cheek that was a bit disconcerting and before I knew what…read morewas happing the nurse/PA/? was zapping something on my forehead with a laser. She said the spot on my cheek was nothing but was happy to charge me a few hundred bucks for whatever she did to my forehead. It's now 2 years later and the spot that got zapped has turned red and will not heal. I did not intend to leave a review today. I was searching for a dermatologist to take a look at this new problem area and ended up here.