Had issues with check in. The key code to get into the unit was for another rental. It took us a…read morecouple hours to get resolved. Ants in the bathroom and kitchens. No follow-up from them on an item I inadvertently left. I called FOUR times. They said each time they would get back to me. They NEVER called with an update. So friendly. So deceptive.

Response time always quick with Bluewater Vacation Homes. We thought they were easy to get a quote…read morefrom, helpful when searching for options for a large group, and answered our many questions prior to our arrival. Their connection with beach and bike rentals for free equipment was so helpful and a real bonus. A little construction in our place had not been finished and Bluewater generously offered some credit back. If you are looking for a place to stay on the water, check with Bluewater first, they will take care of you!

This property has a fabulous location, which is basically on the beach. The customer service was…read moreflawless.

Great communication and a very nice rental in PB. Well stocked, very clean and a smooth process…read moreoverall.

July 1-6 at Jersey Retreat #4…read more Thank you for hosting us. I wanted to provide honest feedback about our stay. Unfortunately, this was the most disappointing short-term rental we've experienced. I would strongly recommend updating the listing photos so they accurately reflect the property's current condition and amenities. Some of the issues we encountered included: All windows were unlocked upon arrival, and several either would not lock or were extremely difficult to secure. The sliding doors have no functional locks, only a pole placed in the track. The home was inadequately stocked for the advertised occupancy. There were only 4 beach towels, 6 bath towels, 5 forks, one extra trash bag, very limited cookware, and virtually no cleaning supplies. Many areas of the property appeared heavily weathered, including rust, mold, dirt, and significant sun damage throughout. While the listing notes there is no air conditioning, there were also no ceiling fans. The provided box fans were rusty and did not function properly. The Wi-Fi connection was unreliable throughout our stay. The washing machine was rusty, moldy, and unsanitary. The microwave made popping and crackling noises while in use. The listing advertises accommodations for seven guests, but the sleeping arrangements do not realistically support that occupancy unless multiple guests share a bed or someone sleeps on the sofa. Two of the three bedrooms have no closets. The trash cans are located directly outside the carport, making it difficult to maneuver around vehicles. The odor and flies created an unpleasant entrance to the property and made the hallway smell. The sliding glass doors, windows, and balcony glass were covered in bird droppings. The listing photos are misleading. One photo makes it appear there are two balconies, and another shows a sofa where there is actually a bedroom with a TV console. We understand beach properties experience wear from the coastal environment, but the overall cleanliness, maintenance, security concerns, and discrepancies between the listing and the actual property fell well below expectations. I hope this feedback is helpful and that these issues are addressed for future guests.

Do you like cobwebs? Are you interested in staying in a run down version of a frat house that has…read morebeen designed by a garage sale? If you're into throwing lipstick on a pig, this is the place for you. The pictures on the listing did this property waaaaaay too much justice. First - you should know this is a shared building and there is no direct access to the beach from the dwelling unless you go downstairs and out past the neighbors porch which is basically below/beside you. The 1 car garage is beyond tiny and it's a challenge to park in, if you want to exit your vehicle at any point. We had about 6 inches total and that was with folding in the mirrors. Good thing the place reeked of mildew and mold so I didn't eat much. That made it slightly easier to get out of the car after parking it the tiny hole. The window coverings had holes/rips, the sliding door trim in the kitchen area were a hazard. The bathtub on the second floor was big enough to wash a small terrier but not a human. Did I mention the smell? Also, we were not allowed to lower the air to anything below 72. As a woman in her mid 40's that's just brutal (iykyk). Thankfully my kids didn't try to jump out of the windows since there were no screens. Any and all outside critters were welcomed in because I had to keep the windows open to get fresh air in what smelled a lot like an 80's YMCA. There were a few holes in the walls and furniture which really gave college dorm room vibes. For 5k, we expected so much more!

You're really not going to beat the location. We've stayed in this complex every summer for the…read morepast 5+ years. Waking up and seeing the beach from your bed every morning is delightful. But (and there's always a 'but'), this last summer we stayed there for our usual week and we were absolutely miserable. The heat was extremely uncomfortable and there's no A/C in any of the units. The management company brought us several fans but that did very little to actually cool the place down. What made it even more miserable is that last year we had out 9 month old with us. Usually he's pretty easy-going unless he spends an entire week sweating his bodyweight each day. Night time wasn't much relief, either - we slept practically nude, on top of the covers, doors open (totally not awkward for our 16 year old) so we could have circulation and the baby in a diaper only. We spent a few afternoons in our vehicle with the A/C on just to cool off (mostly for the baby). Obviously you can't predict the weather - we're from Texas, we're used to hot and gross (outside) - but I think the owners need to seriously consider installing wall unit style a/c units in the living room and both bedrooms. Because of last years experience, we've decided to look elsewhere for vacation rentals. We booked one this year for almost the same price, ocean view (not ocean front), 3/3, with A/C, two houses from the beach. Again, this is a great place and it served us wonderfully for several years - but I feel like because we had such an unexpected (and unpleasant) experience last year (weather wise - not management) that folks should know that IF there's an unexpectedly 'warm' summer (I think the temp was nearing 90* each day) that you're going to be quite uncomfortable.

From the owner: This beautiful Ocean Front condo is on the beach. The only thing separating you from the waves and…read moresand is the famous boardwalk. Wake up to the sight and sound of the Pacific Ocean directly in front of you with our large picture window in the master bedroom. The living room, dining room, kitchen and master bedroom all face the ocean. The condo is located on the 2nd floor providing privacy, quiet and safety for you and your family, while allowing you to view all the beach and boardwalk action below. The condo has all the kitchen appliances, hotel queen bed, leather sofa and leather recliner. The kitchen is fully stocked with all cooking and eating utensils you will need. The master bedroom has a queen size bed and TV, the second bedroom 2 twin beds , and the living room a HDTV, The large balcony overlooks the boardwalk .

This is one year when started stay made of nightmares with this terrible company. Some agents was…read moretold are ok, but mine was terrible and company ( San Francisco ) is just as bad as they double bill, add charges, force moves. All I can say is buyer be aware.

If I could give this place a zero I would. They overcharged us $13,000​. Yes. You read that right…read more $13,000. My husband works with the navy. We provided proof of overcharge, and they kept telling us how they reversed the balance, when they never did. It didn't show in our bank statements. Our travel coordinator was Andrea. Constant mistakes on her end. Its taken us MONTHS to get this cleared. We went to the bank to figure it out for us because these people are absolutely no help. After everything they still are over charging us $2000. At this point we are going to our Navy Shipyard uppers to help us out. Praying the shipyard stops working with these people . We aren't the only ones this company has done this too. ​

This company consistently advertises available rental listings on Zillow and other online property…read moresites with their contact number listed. Over the span of a few months I have called numerous times about different properties and left messages with the secretary and leasing agent Jaime on his vm and cell phone inquiring about setting up viewings. Never received a call back or reply. They are clearly disinterested in renting out their properties.

I have contacted this property management company several times over the past two years to ask them…read moreto replace the broken trash bins. The bins have no lids, and it has been that way for over two years. The tenants have complained. And myself, as a neighbor of the property, is fed up with the vermin, roach, and fly problem this has created in the neighborhood. If you are looking for an effective, responsible property management company, this is not it. Bill Luther is a negligent company. They neglected to have garbage cans with lids, and now the property that they are getting paid to manage is crawling with mice, rats, cockroaches. They have caused all the people in this neighborhood to live with flies swarming in our homes. This is a major red flag, be warned. Do not do business with this company. This is not what good property management looks like.

We had a wonderful experience at this Mission Bay studio. The unit itself is clean, comfortable,…read moreand well-designed, and the hosts were absolutely fantastic to work with. It's in a incredibly central location, making it the perfect base for exploring the area. I fully plan on returning for future trips! Excited for our next stay. Thank you!

We could not enter the property because the keypad was dead. After several messages and phone calls…read morewe were offered backup keys but they did not work. Despite being local, they made no offer to resolve the issue with the keypad or provide us with keys so we could leave the apartment and get dinner and drinking water (this host does not provide any of the amenities that most vacation rentals offer) The moment I mentioned a refund, the host stopped replying. After escalating with VRBO, the host responds and telling them we wanted to cancel with "I don't know what your problem is" He also suggested that we could leave our belongings in the unlocked property and that they would be fine after I expressed frustration about not being able to re enter if we leave Beware!!