I'm helping my mom move into Emerald Pointe and it has been a good experience. Patrick has been…read moreremarkably helpful and responsive when answering my many questions. other residents are very friendly and express how much they like living there.

From the owner: "The Lifestyle You Deserve"…read more At Emerald Pointe, our mission is clear - to provide you with the lifestyle you deserve. Your years of commitment and dedication to your family and community are honored in every last detail, from beautiful, park-like grounds to our unwavering commitment to service. At Emerald Pointe, you'll enjoy real choices that respect your independence and help you live life to the fullest. At Emerald Pointe you will find elegant and easy living is part of your daily life. Our local and family ownership assures you of our commitment to service and quality. We offer large, exceptional excelptional floor plans, an optional meal program, beautiful views of of the Cascade mountains, and much more. Come and experience "The Lifestyle You Deserve".

Excellent care staff for people of all ages! Whenever I enter the building I'm greeted with a…read moresmile. Care staff is very nice and knowledgeable and always willing to do whatever it takes. Love the atmosphere there!

My husband and I don't take lightly writing this review but we want to help others be aware of what…read moreyou might face when you move your loved one into a Bonaventure property or any other assisted living facility. My MIL lived with us for 4 years before having a stroke. She was placed in a group home but after a second stroke she needed a facility. I called many facilities but when I called GC I spoke with with Mackenzie she was so nice, understanding and compassionate. I told her all the issues with my MIL: dementia, stroke, macular degeneration, two-person toileting, wandering, and potential sundowner that Salem Transitional Care relating she had developed. She visited MIL at Salem Transitional Care twice. Mackenzie called and stated MIL would be a perfect fit for GC. She assured us that it would take her some time to adjust to moving again but that this was a normal process. She asked us to leave a down payment of $500 to reserve a room. We went over verbally on the phone the cost which was $4250 a month including showering, toileting, laundry, assisting to bed and wheelchair, assistance to dining room. She stated that the great thing about GC was that they never charged over $4500 a month. She knew that MIL was in a spend down period to then transition to Oregon Health Plan. A week before the move Mackenzie called said we needed to come down today to sign paperwork to hold MIL's room. I said "I gave you a deposit". She stated corporate wanted the paperwork signed before the end of the month. I presented that day with my 15-year-old daughter and 10-year-old daughter. I reminded Mackenzie that we did not have power of attorney to sign paperwork for MIL. I could write a check since I was on her bank account, but my signature would not be legal on the contract. She said they would have me sign and have MIL resign once she moved in. Mackenzie reviewed the contract with me, left blanks as she need to figure the pro-rated rent for February based on the day she arrived. She spent most meeting reviewing the section of the contract stating if we had an issue to consider mediation over hiring an attorney. Mackenzie also stated that if for any reason they felt MIL wasn't a good match once she moved in, GC would be responsible to find a new facility for her to be transferred to. We would not have deal with the stress of moving MIL again. I gave her a check for the amount she figured and a week later MIL moved in. Within a week of MIL being at GC I received a call from a team member early in the morning stating Mackenzie had been let go and we were behind on rent. I said "she just moved MIL in and we gave you the rent that we were told". The staff member said the charge was for January 2020. I said "she didn't move in until February". She asked me if I had a contract that I could provide them. I told the staff member "No, Mackenzie didn't give me a copy of what I signed because she was going to have MIL resign since she was her own legal guardian and what I signed isn't legal as we are not power of attorney". She stated they couldn't find a copy of the contract. I told her everything Mackenzie told me at our meeting and phone calls prior to moving in. The staff member contacted corporate and after a few phone calls back and forth everything was straightened around. One morning we arrived to GC to visit with mom. The day shift CNA took us aside and informed us that MIL had not been checked on the whole night by night shift and was covered head to toe in her urine in the am. She said she reported it to the new manager but since Mackenzie was no longer there, she wasn't sure what would be done since the management was changing. In the early part of March when COVID was starting to be an issue, I was called into a meeting with Jordyn to review her care plan. I had never heard about a care plan. Jordyn started informing me about how much they had to do for my MIL. Mind you, we were visiting her daily to every other day and were cleaning her appt, helping her with laundry, toileting etc. He informed me that we would need to pay an additional $3507.00 a month on top of $4250.00. I told him we were not going to be paying more as we were told by Mackenzie that $4500.00 was the max out of pocket. I told him he might want to get with corporate and get this figured out. He then told me that MIL hair needed to be cut because they need the residence to look put together and kept. If the credentialing board comes and walks through their facility and sees residences looking unkept they can get in trouble and it lowers their scores. I asked him if he had made her an appt at their hair salon since we were not able to take her from the facility to get her hair cut. I never heard from Jordyn again and then COVID hit and everything shutting down and we were unable to go to the facility. I assumed that he would be getting back to me so we could reach and agreement on the fees but I never heard from him.

Since 1998 I have been marketing Long Term Care insurance; thus, I have somewhat more familiarity…read morewith care facilities than most. When my wife's aunt (also my client) needed Long Term Care services in the fall of 2010 I began the process of evaluating care facilities in Salem, Oregon. We visited a number but quickly made a decision for the Woods at Willow Creek following a tour of their facility and after consulting with their staff. My wife's aunt has now been at the Woods for over 6 years and we couldn't be more pleased with the care she has received. I have been so impressed not only with the care but also the staff that when my 95 year old mother needed care in the Sherwood, Oregon area we immediately visited The Springs at Sherwood. My mother has now been at The Springs at Sherwood since December of 2015 and my decision to place my mother there has been validated innumerable times. A secondary blessing to having great care provided for both my wife's aunt and my mother is the interaction with all levels of staffing at both facilities. They become friends and it makes visits all the more special.

Senior LinkAge was there "When I needed immediate placement for my mom and I had no idea what to…read moredo next. I was not only given several excellent options, but I was also given the information I needed to make a wise decision for my mom. They found my mom a place within 48 hrs I am thankful that you let us make the choice but I'm equally grateful that you were there to listen to us and guide us through the entire process" wes.

From the owner: We are a locally owned Oregon company offering personalized, evaluations to determine the best…read morecommunity at the right price and location. We help you find a place to call home. Our network includes assited living facilities, memory cares, adult family homes and independent living.We are with you every step of the way to find the best living arrangement for yourself or your family member. Our services are always free!

good people have helped my mom who has severe dementia and is only partly ambulatory there very…read morewell for over a year now, their driver who takes her to her appointments is great. Staffing seems adequate and they have always been nice to me and my mom. I brought my mom there because a coworker of mine had her mom hospice and memory care there and the recommendations... Newer administrator is good to work with, can get updates by just calling.... good atmosphere , activities sometimes and spirit matters. Mark Salem Oregon

The staff are amazing, the care quality towards the patients are excellent. If you need care for…read moreyour love one this is the place to be.

I have a lot to say about the Willamette Lutheran Retirement homes. When I was little it was where…read moremy Grandfather worked, and a place I remember going to visit while he was working. I can remember him driving people to go shopping down town Salem. I loved riding along. Not sure a person could get away with that now. My grandmother on my Mother's side worked here when they first opened. I have no memory of it because I wasn't born yet. This last August my Grandma from Dad's side moved in. I stopped in a few times to see her with my doggie's, and my Son's. I thought her apartment was really cute, updated, and clean. When you walk in you smell the food. It smelled pretty good. I was hoping to get a chance to eat a meal with my Grandma. The last time I stopped was mid September. I am glad I stopped. That was the last time I was able to spend with her. My Dad said the meals were good, he went to eat with her, and so did my Aunt, and Uncle. If I lived up there I would have been there a lot. I am just glad she was able to spend her final days some what close to home, and some what familiar.

World class retirement apartments but the care center is not desirable. The care givers gossip and…read moreback b

Dedicated staff. Reasonably good food. Nurses and aides listen to patients and family.read more

This place has got to be hell someone that can't take care of themselves . My mom can't she has…read moreearly dementia she can get them go to the bathroom and get back in bed there is no therapy that she's supposed to be getting three or four times a week because they're so short-handed . She is a vegetarian they bring her meat they just hand her her medicine expect her to take it as I said she has early dementia so my sister goes in and finds her medicine all over the floor where she's not taking it she's not eaten. They don't make sure she gets any food nobody checks up on her her phone stays off of the hook constantly for the past 3 weeks we haven't been able to speak to her in her room . We call the desk we call the nurses if you can get anybody to answer the phone they're very nice and they go and check on her and tell us that she's knocked the phone off the hook again but then immediately when you try to call it still you can't get through. Since she doesn't want to bathe then she doesn't want to get out and do too much there is no rehab they can't go in and bathe her if she doesn't want to if she refuses to have her depends changed they just left her sit in it to where she has bed sores all over her . I tried to call the other day it took me an hour and a half to get somebody to go and check on her from the nurses station because she sounded like she had pneumonia to me . Once I got down there they said that they thought she was going to be fine she wasn't running fever or anything like that and that was 3 days ago. Right now she's had to be taken to the emergency room because she's very very ill so something was wrong with her . Her wrist is all messed up they can't tell what's the matter with it whether it's broken or what it swelled up it has fever in it and nobody has any idea how this has happened . So right now there's a hundred people in the emergency room at the hospital that she's at it's going to be a five or six hours at least before she's able to be seen she's on a gurney out in the hall with 100 other patients that are all sick and the orders that the doctor got from the ambulance was just check her wrist . That's all they did was X-rays and check her wrist . My brother-in-law had to go down and raise hell to get the people at the emergency room to see what's the matter with her why she's so sick when they sent her from the nursing home it was only to check her arm . So the nurse that was on vacation came back and looked at her and said yes she is sick she needs to go to the emergency room . After we had been told oh yeah we're monitoring it will contact you Thursday any change in her situation. Which we didn't get the call that anything else was wrong with her that she was any sicker my sister got the call when they said hey we're going to have to take her by ambulance to the hospital . I could go on and on and on but I would not put my loved one in this facility the people seem to be nice on the phone when I speak to him . But the treatment that she gets and the care that she gets is completely unacceptable

Meeting with the President doesn't even get you effective change here. You do NOT want your loved…read moreone living here. We are currently looking at other places. They have not processed paperwork for three months so my mother only has 200 dollars to her name. Their incompetence is exhausting and inexcusable. We should not have to go over the same paperwork with you every month. It's simple paperwork the former owning company never had issues processing? So I'm not sure why they can't hire better, more educated employees. Three months. That's over 15,000 out of my mom's account and do they care? Not one bit. Frontier is a SHAM and this place continues to go downhill. They are not properly staffed because they cannot retain employees. That should tell you all you need to know. DO NOT PLACE ANYONE AT THIS FACILITY. It's truly horrible.

I've lived here 14 months, during my stay the facility changed hands. It is now owned by Cascadia…read moreSenior Living. Lots of positive change was promised, as of yet we haven't seen an abundance of positive change. I've seen a few promises that have not been brought to fruition. The laundry facilities on our floor have been inoperable for nearly a month and a half. The floor above me is about the same. I understand everyone is flocking to use the few machines on the first floor. With my wheel chair, that's not possible. Laundry staff are absolutely overloaded. Care givers are willing to help, but due to lack of available machines, it has been a horrible situation. Management have been telling residents commercial machines have been ordered. It will be wonderful when they arrive and are installed. At the moment, we are stuck. I purchased more towels and clothing. Also had to buy larger laundry hampers to hold all the soiled clothing until I can wash it all. I had a Very bad experience with vaccinations. Their greeting on the answering machine states they are doing their part in helping to make sure we have access to vaccinations. They WILL NOT provide Covid vaccinations. Actually, after my doctor prescribed a few vaccinations, they made it very clear the nursing staff is not allowed to administer them. Very little contact exists between nursing staff and residents. And now they just informed they will be charging a fee to pay our rent. $50 a month if we do not give them access to our accounts. I have seen errors on my statements in which my account would be horribly withdrawn had they taken what the statement reflected. I am on social security and can't afford $50 a month. So I am forced to give them access to my account. Be wary if looking for a home here.