My husband and I don't take lightly writing this review but we want to help others be aware of what…read moreyou might face when you move your loved one into a Bonaventure property or any other assisted living facility. My MIL lived with us for 4 years before having a stroke. She was placed in a group home but after a second stroke she needed a facility. I called many facilities but when I called GC I spoke with with Mackenzie she was so nice, understanding and compassionate. I told her all the issues with my MIL: dementia, stroke, macular degeneration, two-person toileting, wandering, and potential sundowner that Salem Transitional Care relating she had developed. She visited MIL at Salem Transitional Care twice. Mackenzie called and stated MIL would be a perfect fit for GC. She assured us that it would take her some time to adjust to moving again but that this was a normal process. She asked us to leave a down payment of $500 to reserve a room. We went over verbally on the phone the cost which was $4250 a month including showering, toileting, laundry, assisting to bed and wheelchair, assistance to dining room. She stated that the great thing about GC was that they never charged over $4500 a month. She knew that MIL was in a spend down period to then transition to Oregon Health Plan. A week before the move Mackenzie called said we needed to come down today to sign paperwork to hold MIL's room. I said "I gave you a deposit". She stated corporate wanted the paperwork signed before the end of the month. I presented that day with my 15-year-old daughter and 10-year-old daughter. I reminded Mackenzie that we did not have power of attorney to sign paperwork for MIL. I could write a check since I was on her bank account, but my signature would not be legal on the contract. She said they would have me sign and have MIL resign once she moved in. Mackenzie reviewed the contract with me, left blanks as she need to figure the pro-rated rent for February based on the day she arrived. She spent most meeting reviewing the section of the contract stating if we had an issue to consider mediation over hiring an attorney. Mackenzie also stated that if for any reason they felt MIL wasn't a good match once she moved in, GC would be responsible to find a new facility for her to be transferred to. We would not have deal with the stress of moving MIL again. I gave her a check for the amount she figured and a week later MIL moved in. Within a week of MIL being at GC I received a call from a team member early in the morning stating Mackenzie had been let go and we were behind on rent. I said "she just moved MIL in and we gave you the rent that we were told". The staff member said the charge was for January 2020. I said "she didn't move in until February". She asked me if I had a contract that I could provide them. I told the staff member "No, Mackenzie didn't give me a copy of what I signed because she was going to have MIL resign since she was her own legal guardian and what I signed isn't legal as we are not power of attorney". She stated they couldn't find a copy of the contract. I told her everything Mackenzie told me at our meeting and phone calls prior to moving in. The staff member contacted corporate and after a few phone calls back and forth everything was straightened around. One morning we arrived to GC to visit with mom. The day shift CNA took us aside and informed us that MIL had not been checked on the whole night by night shift and was covered head to toe in her urine in the am. She said she reported it to the new manager but since Mackenzie was no longer there, she wasn't sure what would be done since the management was changing. In the early part of March when COVID was starting to be an issue, I was called into a meeting with Jordyn to review her care plan. I had never heard about a care plan. Jordyn started informing me about how much they had to do for my MIL. Mind you, we were visiting her daily to every other day and were cleaning her appt, helping her with laundry, toileting etc. He informed me that we would need to pay an additional $3507.00 a month on top of $4250.00. I told him we were not going to be paying more as we were told by Mackenzie that $4500.00 was the max out of pocket. I told him he might want to get with corporate and get this figured out. He then told me that MIL hair needed to be cut because they need the residence to look put together and kept. If the credentialing board comes and walks through their facility and sees residences looking unkept they can get in trouble and it lowers their scores. I asked him if he had made her an appt at their hair salon since we were not able to take her from the facility to get her hair cut. I never heard from Jordyn again and then COVID hit and everything shutting down and we were unable to go to the facility. I assumed that he would be getting back to me so we could reach and agreement on the fees but I never heard from him.

Excellent care staff for people of all ages! Whenever I enter the building I'm greeted with a…read moresmile. Care staff is very nice and knowledgeable and always willing to do whatever it takes. Love the atmosphere there!

Emerald Gardens provided a wonderful lunch today for North Marion Adult Center in Woodburn…read more Alberto brought a pasta dinner complete with vegetables, bread sticks and the best cookies we ever had! He hosted the lunch today for 23 people who also listened to a presentation by Rob Mill from CERT (Community Emergency Response Team). He told us how to take immediate steps to be prepared for any natural disaster. It was a great day and Alberto and Emerald Gardens made it perfect! Everyone I've encountered at Emerald Gardens is friendly, professional and very helpful--especially Alberto! Thank you so much for all you do for the Senior Center!

More like a thank you letter…read more Probably not the easiest review to write, but necessary to help others dealing with the same circumstances. I have a family member living here and has unfortunately has gone into Hospice care. This week has been very difficult for me and my family to say the least. I do want to say, we've all been very impressed by the professional, compassionate and sometimes thankless work they do daily. It's HARD work. The profession I'm in works hand in hand with housing such as Emerald Gardens. To me, many folks that work at some of these facilities and with Hospice are "angels walking among us" I am reminded that there are wonderful caring people in this world.. Even though our family is hurt and saddened by the loss of a family member, we all feel we were in good hands and more importantly our loved one was in good hands and acknowledged, respected and understood by the staff here, and that, brings some comfort to us. I can't really comment about the food or the activities, but I can say that I see residence laughing and happy and the rooms are warm and clean. Be Well. P.S. auf wiedersehen 2016

WVH was SO amazing during the most difficult time for me and my siblings. We called for…read moreconsultation, not knowing whether our mom would qualify for services or not. They qualified her the next morning and within the same day, we had THREE different team members reaching out to make appointments with us to guide us through the process, coverage, shower/bath assistance, meds, medical equipment, social worker assignee, and our AMAZING AND FABULOUS Hospice Nurse, Chantel. I don't know how we would have managed all that was happening so fast with my mom's decline without the whole team, but again, particularly the love, compassion, care, and time that Chantel gave us. Sadly, my mom passed within 2 weeks of setting up Hospice...and there again...they took over handling everything from calling the funeral home, arranging the transportation of respectfully and carefully taking my mom to her eternal home, picking up all the medical equipment, offering bereavement support for a continuing 13 months to my family, and of course....our beautiful Hospice Nurse was right there for us at the most painful moment in the end. Thank you WVH for ALL that you did for my family. xxxooo

I am a 37-year-old cancer. Patient and I have gone back-and-forth about deciding to go on hospice…read moreor palliative care and have been weighing my options with companies in the Salem area that handle that and I have really enjoyed the nurses at Willamette vital health, however the ladies who answer the phone are not very friendly they're not very professional and for that reason I have decided to not use this company. When I call it is not a warm greeting. It doesn't make me feel safe and I just don't think that they have the right people working the counter & the desk answering phones, going on hospice or palliative care is a very stressful situation as is and whenever you're not greeted with kindness and warmth when you call a company, it definitely makes you not want to have them involved with your care at all!

good people have helped my mom who has severe dementia and is only partly ambulatory there very…read morewell for over a year now, their driver who takes her to her appointments is great. Staffing seems adequate and they have always been nice to me and my mom. I brought my mom there because a coworker of mine had her mom hospice and memory care there and the recommendations... Newer administrator is good to work with, can get updates by just calling.... good atmosphere , activities sometimes and spirit matters. Mark Salem Oregon

The staff are amazing, the care quality towards the patients are excellent. If you need care for…read moreyour love one this is the place to be.

The team here provides excellent care. My family member has been here three times and each time…read morewas treated with respect and kindness.

The caregivers have been so kind to my Mom and our whole family while she's been there. They have…read moretaken great care of her and I am so grateful to them for it!

My girlfriend is the social worker for Dallas Retirement Village. She drives 1:20 each way to and…read morefrom work. I tell her she needs to find a job closer to home and she says no way because the management team and nurses are the best she's ever seen. She loves her job and in this industry that must speak for something good about this company.

Let me start by saying my Mother has lived at this facility for a few years. The facility is clean…read moreand the front desk employees seem nice. The food and food service are dismal at best. My Mom and her friends constantly wait 45 minutes to an hour to have an order taken or be served. Stale bread sandwiches, The cake is so stale you cannot cut it with a fork!! The other night a new resident sat for an hour alone at a table waiting for is order to be taken even after the other guests told the servers he had not even had is order taken, He finally started walking back to his room hungry and unfed when the waitress finally followed down the hall to take his order. Meals with friends are a highlight of the day for my Mom and her friends. Both my Mom and her friends have complained to Diane the person in charge of the facility and also written complaints in the suggestion box, To no avail! My Mom purchases food to eat in her room as she sometimes just cant muster up the patience for a 2 hour lunch or dinner. The cost to live here is not cheap and meals are included in the cost, But if you can't get fed... There is no value.

I have had such a wonderful experience with Country Meadows. I searched for a long time trying to…read morefind the right place for my mother. I was so relieved to find a community where saff members are highly skilled and professional. The community not only is beautiful and well maintained but there is a warm hearted, caring atmosphere that makes living there feel like home. My mother always felt safe and cared for by the management team. I know I can trust her in their care.

Carolyn B. Resident…read more I was very reluctant to leave my farm so was searching for a place with trees, wildlife and a feeling of tranquility. When I saw the beautiful setting and heard the ducks in the sparkling lake, I knew that this was the place for me! The natural environment is indeed special, but it is the warmth, attentiveness and genuineness of the staff and residents that even out sparkles the lake! Now, put all that together and add a variety of activities, lots of laughter, fun road adventures, performances by amazing entertainers AND three expertly prepared delicious meals daily, and you have a living experience that makes you smile with confidence that you chose well and that your life will be enriched by being a part of this vibrant community!

Holiday Lakes friendly personable office staff and manager…read more Excellent bus driver, bus service for outings, medical or shopping Beautiful lake--walking path Excellent activity lady with great ideas I love my one bedroom apartment with a lake view Excellent house keepers Dining experience excellent waitresses and waiters Kitchen great chief's and kitchen help A great place to call home!