I'm helping my mom move into Emerald Pointe and it has been a good experience. Patrick has been…read moreremarkably helpful and responsive when answering my many questions. other residents are very friendly and express how much they like living there.

From the owner: "The Lifestyle You Deserve"…read more At Emerald Pointe, our mission is clear - to provide you with the lifestyle you deserve. Your years of commitment and dedication to your family and community are honored in every last detail, from beautiful, park-like grounds to our unwavering commitment to service. At Emerald Pointe, you'll enjoy real choices that respect your independence and help you live life to the fullest. At Emerald Pointe you will find elegant and easy living is part of your daily life. Our local and family ownership assures you of our commitment to service and quality. We offer large, exceptional excelptional floor plans, an optional meal program, beautiful views of of the Cascade mountains, and much more. Come and experience "The Lifestyle You Deserve".

Meeting with the President doesn't even get you effective change here. You do NOT want your loved…read moreone living here. We are currently looking at other places. They have not processed paperwork for three months so my mother only has 200 dollars to her name. Their incompetence is exhausting and inexcusable. We should not have to go over the same paperwork with you every month. It's simple paperwork the former owning company never had issues processing? So I'm not sure why they can't hire better, more educated employees. Three months. That's over 15,000 out of my mom's account and do they care? Not one bit. Frontier is a SHAM and this place continues to go downhill. They are not properly staffed because they cannot retain employees. That should tell you all you need to know. DO NOT PLACE ANYONE AT THIS FACILITY. It's truly horrible.

I've lived here 14 months, during my stay the facility changed hands. It is now owned by Cascadia…read moreSenior Living. Lots of positive change was promised, as of yet we haven't seen an abundance of positive change. I've seen a few promises that have not been brought to fruition. The laundry facilities on our floor have been inoperable for nearly a month and a half. The floor above me is about the same. I understand everyone is flocking to use the few machines on the first floor. With my wheel chair, that's not possible. Laundry staff are absolutely overloaded. Care givers are willing to help, but due to lack of available machines, it has been a horrible situation. Management have been telling residents commercial machines have been ordered. It will be wonderful when they arrive and are installed. At the moment, we are stuck. I purchased more towels and clothing. Also had to buy larger laundry hampers to hold all the soiled clothing until I can wash it all. I had a Very bad experience with vaccinations. Their greeting on the answering machine states they are doing their part in helping to make sure we have access to vaccinations. They WILL NOT provide Covid vaccinations. Actually, after my doctor prescribed a few vaccinations, they made it very clear the nursing staff is not allowed to administer them. Very little contact exists between nursing staff and residents. And now they just informed they will be charging a fee to pay our rent. $50 a month if we do not give them access to our accounts. I have seen errors on my statements in which my account would be horribly withdrawn had they taken what the statement reflected. I am on social security and can't afford $50 a month. So I am forced to give them access to my account. Be wary if looking for a home here.

my grandmother lives here and enjoys this community very much. I had a chance to visit her recently…read moreand was very impressed with staff and the beautiful renovations.

I had the pleasure of being invited to a New Years Eve Lunch at Madrona Hills in Salem, Oregon…read moretoday and I was much impressed with the warmth and professionalism of the staff, from our arrival, throughout our meal, and up on our departure. The facility is very clean, state covid protocols are being followed by guest and employees. Having been a resident of a close by, sister, facility for over a year now, I found it difficult to believe that Madrona Hills and the facility that I am a resident of, could both be a part of the same group of retirement facilities. At Madrona Hills I found the grounds were beautiful and well manicured, the dining room was warm, clean, and like being at a four star resort. Our servers made us feel as though we were the only clients in the dining room. The food was delightful. I recommend that if anyone is considering a move into a retirement facility in the Salem area, that you visit Madrona Hills before you make your final decision. Unfortunately I made a decision after touring a nearby facility and falling in love with a beautiful lake and koi pond, only to realize after my move in, that what was being advertised as "all inclusive living" has fallen far short of what was presented at the Signing of the rental contract. If I were to have it all to do over again I would not hesitate to make Madrona Hills my home. I have seen many clients move into the facility that I am currently residing at, only to wish a short time later that they had not sold their home, their cars, and things that they had worked their whole lives for, so that they could have a "carefree life", only to realize that they are stuck as they can not afford to move to a different place. Moving into a retirement facility is a big decision and it could be a wonderful experience, but it also can be a very expensive mistake. Please take time to visit Madrona Hills, meet their staff, enjoy a wonderful meal and feel the warmth that is found within.

Dad didn't like the crustiness of ot all. The tour guide was…read morekind but they need an update badlt. We put him at Elmcroft and he likes it.

I don't live here, but my step-grandparents do/did (sadly, Poppie passed away in 2011). This is a…read moregreat place for your parents, grandparents, or great-grandparents. The staff is very friendly and accommodating, there's a computer lab and printer for residents and their guests, and there are plenty of senior-friendly activities. There is a ceramics shop complete with two kilns, a woodworking room, a mini-gym complete with a pool, bus tours, a chapel, lobby areas to watch TV, a library on each floor, gardening plots for residents, quilting and sewing. The only drawback is that it is a huge place and is easy to get lost in the first few times. Even now I still get lost from time to time or end up exiting the building into the wrong parking lot. I probably know more about the guest rooms than I do anything else since I don't actually live here. Since I'm from out-of-state, I stay in the guest rooms every time I visit Mimmie. They are just like hotel rooms only better because you don't have to deal with seasonal or weekend rates and it's cheaper than many hotels anyways. Tip: stay in a room with two beds, even if it's just you, because you pay per person not bed, and because the double rooms have a fridge. In other words, free fridge. Free breakfast in the main dining room on the first floor, but I always go up to Mimmie's room and eat with her. There are several levels of residence depending on the level of the senior's need. Mimmie and Poppie used to live on the eighth floor, but after Poppie passed away and Mimmie's health began to decline more rapidly, she moved to Manor Care where she can get monitored more regularly. Back in 2009 when she happened to have a medical emergency while I was visiting, I pulled the emergency cord and the nurse was in their room in a flash. It seems to be a close-knit community: everytime I rent a room or sign into the computer lab and identify myself as Mimmie's guest, everyone already knows who she is. I recommend checking this place out if you're looking for places for your senior citizen.

Dedicated staff. Reasonably good food. Nurses and aides listen to patients and family.read more

This place has got to be hell someone that can't take care of themselves . My mom can't she has…read moreearly dementia she can get them go to the bathroom and get back in bed there is no therapy that she's supposed to be getting three or four times a week because they're so short-handed . She is a vegetarian they bring her meat they just hand her her medicine expect her to take it as I said she has early dementia so my sister goes in and finds her medicine all over the floor where she's not taking it she's not eaten. They don't make sure she gets any food nobody checks up on her her phone stays off of the hook constantly for the past 3 weeks we haven't been able to speak to her in her room . We call the desk we call the nurses if you can get anybody to answer the phone they're very nice and they go and check on her and tell us that she's knocked the phone off the hook again but then immediately when you try to call it still you can't get through. Since she doesn't want to bathe then she doesn't want to get out and do too much there is no rehab they can't go in and bathe her if she doesn't want to if she refuses to have her depends changed they just left her sit in it to where she has bed sores all over her . I tried to call the other day it took me an hour and a half to get somebody to go and check on her from the nurses station because she sounded like she had pneumonia to me . Once I got down there they said that they thought she was going to be fine she wasn't running fever or anything like that and that was 3 days ago. Right now she's had to be taken to the emergency room because she's very very ill so something was wrong with her . Her wrist is all messed up they can't tell what's the matter with it whether it's broken or what it swelled up it has fever in it and nobody has any idea how this has happened . So right now there's a hundred people in the emergency room at the hospital that she's at it's going to be a five or six hours at least before she's able to be seen she's on a gurney out in the hall with 100 other patients that are all sick and the orders that the doctor got from the ambulance was just check her wrist . That's all they did was X-rays and check her wrist . My brother-in-law had to go down and raise hell to get the people at the emergency room to see what's the matter with her why she's so sick when they sent her from the nursing home it was only to check her arm . So the nurse that was on vacation came back and looked at her and said yes she is sick she needs to go to the emergency room . After we had been told oh yeah we're monitoring it will contact you Thursday any change in her situation. Which we didn't get the call that anything else was wrong with her that she was any sicker my sister got the call when they said hey we're going to have to take her by ambulance to the hospital . I could go on and on and on but I would not put my loved one in this facility the people seem to be nice on the phone when I speak to him . But the treatment that she gets and the care that she gets is completely unacceptable

Carolyn B. Resident…read more I was very reluctant to leave my farm so was searching for a place with trees, wildlife and a feeling of tranquility. When I saw the beautiful setting and heard the ducks in the sparkling lake, I knew that this was the place for me! The natural environment is indeed special, but it is the warmth, attentiveness and genuineness of the staff and residents that even out sparkles the lake! Now, put all that together and add a variety of activities, lots of laughter, fun road adventures, performances by amazing entertainers AND three expertly prepared delicious meals daily, and you have a living experience that makes you smile with confidence that you chose well and that your life will be enriched by being a part of this vibrant community!

Holiday Lakes friendly personable office staff and manager…read more Excellent bus driver, bus service for outings, medical or shopping Beautiful lake--walking path Excellent activity lady with great ideas I love my one bedroom apartment with a lake view Excellent house keepers Dining experience excellent waitresses and waiters Kitchen great chief's and kitchen help A great place to call home!