You can't find a better home care service than A Golden Hand. The caregivers are exceptionally…read moretrained to provide the most compassionate, reliable, and respectful care to your loved ones. I highly recommend them.

Excellent care staff for people of all ages! Whenever I enter the building I'm greeted with a…read moresmile. Care staff is very nice and knowledgeable and always willing to do whatever it takes. Love the atmosphere there!

My husband and I don't take lightly writing this review but we want to help others be aware of what…read moreyou might face when you move your loved one into a Bonaventure property or any other assisted living facility. My MIL lived with us for 4 years before having a stroke. She was placed in a group home but after a second stroke she needed a facility. I called many facilities but when I called GC I spoke with with Mackenzie she was so nice, understanding and compassionate. I told her all the issues with my MIL: dementia, stroke, macular degeneration, two-person toileting, wandering, and potential sundowner that Salem Transitional Care relating she had developed. She visited MIL at Salem Transitional Care twice. Mackenzie called and stated MIL would be a perfect fit for GC. She assured us that it would take her some time to adjust to moving again but that this was a normal process. She asked us to leave a down payment of $500 to reserve a room. We went over verbally on the phone the cost which was $4250 a month including showering, toileting, laundry, assisting to bed and wheelchair, assistance to dining room. She stated that the great thing about GC was that they never charged over $4500 a month. She knew that MIL was in a spend down period to then transition to Oregon Health Plan. A week before the move Mackenzie called said we needed to come down today to sign paperwork to hold MIL's room. I said "I gave you a deposit". She stated corporate wanted the paperwork signed before the end of the month. I presented that day with my 15-year-old daughter and 10-year-old daughter. I reminded Mackenzie that we did not have power of attorney to sign paperwork for MIL. I could write a check since I was on her bank account, but my signature would not be legal on the contract. She said they would have me sign and have MIL resign once she moved in. Mackenzie reviewed the contract with me, left blanks as she need to figure the pro-rated rent for February based on the day she arrived. She spent most meeting reviewing the section of the contract stating if we had an issue to consider mediation over hiring an attorney. Mackenzie also stated that if for any reason they felt MIL wasn't a good match once she moved in, GC would be responsible to find a new facility for her to be transferred to. We would not have deal with the stress of moving MIL again. I gave her a check for the amount she figured and a week later MIL moved in. Within a week of MIL being at GC I received a call from a team member early in the morning stating Mackenzie had been let go and we were behind on rent. I said "she just moved MIL in and we gave you the rent that we were told". The staff member said the charge was for January 2020. I said "she didn't move in until February". She asked me if I had a contract that I could provide them. I told the staff member "No, Mackenzie didn't give me a copy of what I signed because she was going to have MIL resign since she was her own legal guardian and what I signed isn't legal as we are not power of attorney". She stated they couldn't find a copy of the contract. I told her everything Mackenzie told me at our meeting and phone calls prior to moving in. The staff member contacted corporate and after a few phone calls back and forth everything was straightened around. One morning we arrived to GC to visit with mom. The day shift CNA took us aside and informed us that MIL had not been checked on the whole night by night shift and was covered head to toe in her urine in the am. She said she reported it to the new manager but since Mackenzie was no longer there, she wasn't sure what would be done since the management was changing. In the early part of March when COVID was starting to be an issue, I was called into a meeting with Jordyn to review her care plan. I had never heard about a care plan. Jordyn started informing me about how much they had to do for my MIL. Mind you, we were visiting her daily to every other day and were cleaning her appt, helping her with laundry, toileting etc. He informed me that we would need to pay an additional $3507.00 a month on top of $4250.00. I told him we were not going to be paying more as we were told by Mackenzie that $4500.00 was the max out of pocket. I told him he might want to get with corporate and get this figured out. He then told me that MIL hair needed to be cut because they need the residence to look put together and kept. If the credentialing board comes and walks through their facility and sees residences looking unkept they can get in trouble and it lowers their scores. I asked him if he had made her an appt at their hair salon since we were not able to take her from the facility to get her hair cut. I never heard from Jordyn again and then COVID hit and everything shutting down and we were unable to go to the facility. I assumed that he would be getting back to me so we could reach and agreement on the fees but I never heard from him.

Amazing company, they truly care about about all of the I and staff. Great place to work for and…read morethey are amazing to their clients and families.

good people have helped my mom who has severe dementia and is only partly ambulatory there very…read morewell for over a year now, their driver who takes her to her appointments is great. Staffing seems adequate and they have always been nice to me and my mom. I brought my mom there because a coworker of mine had her mom hospice and memory care there and the recommendations... Newer administrator is good to work with, can get updates by just calling.... good atmosphere , activities sometimes and spirit matters. Mark Salem Oregon

The staff are amazing, the care quality towards the patients are excellent. If you need care for…read moreyour love one this is the place to be.

I have visited Silver Creek a number of times. It doesn't seem to matter who is at the front desk,…read morethey are always so friendly and professional. I recently had a meeting with Katherine who greets everyone with a giant smile. If I meet another staff member in the building everyone says hello or asks if I need help. It's fun to go in and really fun to see what kinds of activities and events they do for their residents. They seem to do lots of things for the residents to help them stay cognitively and physically strong--not just do activities to keep them busy. Things like the Cook to Connect class and gardening are so good for them. Loved to see the Intergenerational activities since I know how much they enjoy being around children. The residents seem happy whenever I'm in the building. Definitely a place I'd want my family members to be if they needed care.

Our 93 yo father was in Memory Care the last three months of 2023. Unfortunately he passed early…read moreJanuary 2024. Most of his family lives in California, so we were exceptionally pleased that they kept us completely advised of this health and care. He always said that he was happy to be living there where he was well taken care of. The management staff and caregivers were always available if we needed to reach out.

Dr. Skarada was fantastic. He was extremely knowledgeable, personable, and professional. He…read morequickly resolved my health issues. I would highly recommend him.

Let me start by saying my Mother has lived at this facility for a few years. The facility is clean…read moreand the front desk employees seem nice. The food and food service are dismal at best. My Mom and her friends constantly wait 45 minutes to an hour to have an order taken or be served. Stale bread sandwiches, The cake is so stale you cannot cut it with a fork!! The other night a new resident sat for an hour alone at a table waiting for is order to be taken even after the other guests told the servers he had not even had is order taken, He finally started walking back to his room hungry and unfed when the waitress finally followed down the hall to take his order. Meals with friends are a highlight of the day for my Mom and her friends. Both my Mom and her friends have complained to Diane the person in charge of the facility and also written complaints in the suggestion box, To no avail! My Mom purchases food to eat in her room as she sometimes just cant muster up the patience for a 2 hour lunch or dinner. The cost to live here is not cheap and meals are included in the cost, But if you can't get fed... There is no value.

I have had such a wonderful experience with Country Meadows. I searched for a long time trying to…read morefind the right place for my mother. I was so relieved to find a community where saff members are highly skilled and professional. The community not only is beautiful and well maintained but there is a warm hearted, caring atmosphere that makes living there feel like home. My mother always felt safe and cared for by the management team. I know I can trust her in their care.

Dad didn't like the crustiness of ot all. The tour guide was…read morekind but they need an update badlt. We put him at Elmcroft and he likes it.

Had The Displeasure Of Needing To Stay There. Went Out One Night & Left My Wallet In The…read moreNightstand. Came Back A Couple Of Hours Later. There Were A Set Of Towels, On The Chair, So We Knew Someone Came In Our Room. Went To Look For My Wallet. It Wasn't Where I Left It. I Was Also Missing $169! The Next Morning We Went & Spoke With The Woman That Was In Charge. As Soon As I Mentioned That There Was A Theft In Our Room, She Hurried Us Away From Other People & Into Her Office. I Told Her Exactly What Happened, The Time Frame & How Much Was Missing (8) $20 & (9) $1 Bills. She Told Us That Each Housekeeping Staff Has Their Own Key Faub That Says Exactly Who Goes In To A Room. She Then Notified The Head Of Security & He Would Call Back Telling Her With Who Went In To Our Room & He Would Come & Take Our Statement. He Called Back, Told Her A Name Then She Said (THAT WON't BE NECESSARY) She Said That I Must Be Mistaken. The Head Of Security Never Came. We Were Told That I Must Had Misplaced It. I Did Not. If You Have Parents Or Anyone You Know Living There & They Complain Of Something Missing, Please Do Not Just Dismiss It As A Lapse In Memory. Be Very Aware Of Whomever Comes In Their Room!