I dealt with a sale representative who goes by the name of Hossam Elshafei a real crook and extremely incompetent person. This man has no place in this industry. I will be filing a lawsuit with teh Supreme Court of Laws of Vancouver. BC against him and the Mazda Signature this coming week and will highlight the disgraced saga, I have experienced with this Charlatan regarding the a defectous car that I leased from them. If I could give to this company and the crooked Sales person one thousand star under ZERO, I would not hesitate even one iota of a secund. read more

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Horrific experience at Signature Mazda Richmond. From sales, service, follow up and overall experience, this was the worst I've ever had. Spending money and receiving this kind of experience is a terrible feeling and I wouldn't want anyone to experience what I did. Avoid this dealership, go anywhere else. read more

Disappointed that my problem was not rectified and the amount charged for Labour was excessive. I'll look to bringing my Mazda elsewhere for service where possible. read more

We have been customers for over four years, but our recent experience has been nothing short of frustrating and unacceptable. My mother took our 1.5-year-old leased 2024 Mazda CX-50 in for scheduled service while I was at work. The email stated the service would cost around $300, but once she arrived, she was told that additional work was required, bringing the total to approximately $750. This is a brand-new vehicle, and we have already completed two scheduled services within the past 1.5 years. The sudden upsell felt completely unreasonable. As if that wasn't bad enough, Sales Manager Michael Ye attempted to convince my mother to break our existing lease (despite us only being 1.5 years in) and start a new 4-year lease on a lower-trim vehicle, claiming it would be "cheaper." However, the new payment would still be around $400 every two weeks before tax--not to mention the penalties and the 1.5 years of payments we've already made. When questioned, he insisted we'd pay less when buying out the vehicle in the future, but what about all the money we'd be throwing away by terminating the current lease early? This entire situation feels like a blatant attempt to take advantage of customers, especially those who might not be familiar with financial details. After calling to dispute the excessive service charge, they offered us a "free service next time" (which they claim is worth $180). This response only raises more concerns--if they can waive that much so easily, what does that say about their pricing practices? I originally left a 5-star review 4 years ago, but my experience this time was disappointing enough that I feel obligated to warn others. Loyal customers should not be treated this way. read more

My service took longer than I expected, 3 hours but I was always kept up to date by my customer service person who was extremely polite and professional. Not really a big issue since these things can happen and I was very happy in how everyone was helpful and professional in dealing with the delay read more

Very considerate and willingness to work together. Explained everything very clearly and gave every effort to accommodate my needs.

Got my 2021 cx5 gt turbo here earlier this year and it was such a easy and smooth process! Also got my mother's 2021 cx9 here as well! Got great help and it was super quick! Delivery was swift and efficient and the vehicle is absolutely amazing! Super smooth driving and amazing control. * customer service 10/10 - got treated like loyalty! read more

Signature Mazda - 2021 cx5 AWD gt turbo - polymetal grey - Car Dealers Near Me - Richmond, British Columbia

I bought brand new Mazda 3 in 2018, car was great, but when every time I get an oil change there, they try to rip me off. Always telling me there is something wrong with my car and try to sell me service that I didn't need. Last time I went for an old change there in 2010, they told me my that my control arm broken and I need to get them Replace. So I went to get a second opinion in brakes and muffler Shop. They hoist my car up for free and check to see if I need a new control arm for my Mazda, and they told me Nothing is wrong with it. After that I never went back to Mazda service in Richmond. Buying a Car is fine, but getting service there is a scam!! Don't get service there!! read more

The new car I just bought, a 2025 Mazda 3 GX, great car,After deciding to buy car, salesman asked me if I wanted stuff like luxury package, VIP package etc, of which I declined all of them. Guess I should have read the invoice before signing as he added VIP for $580.00. So not knowing I paid for a package I had declined, I waited 2 hours for car to get ready, then he came and got me and we loaded my wife's walker from my trade in.I had car started and noticed I never was given the invoice so I caught sales man as he was going inside and asked for it. He said sure he would look for it. He came back and I grabbed the invoice and left to go home, once home I discovered I was charged for this VIP package of which I had declined. This was Christmas eve, a few days after Jan first I came in and explained how I contacted Mazda Canada and they told me to go into this dealer to cancel package.I met with the finance person who had originally taken my money and I explained it all to him, his reply was, "this is not my signature, who ,signed this?"I said it must have been the salesman. Anyway he was pleasant and told me I would be getting a refund of $660.00 in the mail, so far 2 weeks later, no refund .I live only a few miles from them and have gotten all my other mail on time. So 2 weeks I;m thinking that its not coming.It would have arrived around 8 days ago if they had sent it.I'm always weary of "your check is in the mail"If it does not come, I will be taking this to arbitration with their regional Office and if still no refund will take them to small claims court. I'm not accusing them of being sneaky, so I just present the facts, so read invoice if buying from them.If I don't get my refund I will then go to The BBB and state my case. EDIT: case opened at BBB. I would have got all my servicing there, not Now.... read more

I brought my Mazda 3 to this dealership to check the engine as the engine warning light was on. They quickly checked the gas cap and said it is tight. They said they need to run a diagnostic test to find out the problem which should take at least 2 hours and they charge $214 per hour. I asked why take so long. They said the diagnostic test takes at least 2 hours. I bet they are going to connect to an obd scanner and get a result in less than a minute but they will charge me for 2 to 3 hours. What a rip off!!!! I said "no thank you" and left. Don't go to this dealership, they will rip you off!!!! I would give them a negative star if I can. read more

Deeply disappointed after being a customer for FIFTEEN years. The managers do guess work and can't really guarantee their work EVEN when I asked if paying this much will fix the car. They blankly said yes and hundreds of dollars later, the problem was not fixed. The worst thing is dealing with arrogant and ignorant attitude of the one manager there. The assistant is deceiving too. I can't really think of anything constructive here. Just really sad that they would do this to a loyal customer who has been going there for service every year. read more

Staff is very friendly. I came in on a wrong date but they still checked me in even though they were really busy.

The parking at this dealership leaves a lot to be desired, and parking can be hard to find. There are long waits for the most basic, the simplest work performed. Most people now buy their tires at a retailer which offers free lifetime rotation. The cost of full load battery (alternator, voltage, and regulator) checkers are fairly inexpensive now at less than $100. You can check the battery health at the basic level with a cheap volt meter for under $20 Alignments don't usually need to be checked or performed more than once every few years unless you hit the curb or potholes regularly or at high speeds. But to echo the other negative reviews, their service rates are high, and they refuse to provide basic à la carte services like oil lube filter changes without anything else. Instead, Signature will sell you only packages which often involve services which you may not need, like battery and alignment checks. However, if you need to have ALL these services performed, they include it (for your convenience), but convenience has its price. For some folks who drive older vehicles, can't otherwise do oil changes, and visit specialty shops, it might be worth considering going here once every two to four years or if you don't know much about cars. Otherwise, I suggest going elsewhere which gives you more and better options. read more

It was a seemless transaction, everything got done, it was pricey of course with the labor cost for multiple check-up and service done but no complains as long as it was returned to me as fine tuned car and running well. read more

Service is blah. So came here on Saturday, the day after Black Friday. They were having their annual Christmas party in the afternoon and in my head I am thinking "are you kidding me". All the customers going in were pretty much being ignored. We are seriously looking for a vehicle and only when I asked for service, I kind of got service. Who on earth will have their Christmas party on a busy day where there are potential sales going on. Obviously the person who planned the party is not bright. So we did get to try out a vehicle. But I don't recommend checking this place out unless you like to get no service. read more

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Got some servicing done here before the holidays. Nothing major, just routine maintenance with a complimentary swap to winter tires. Apparently they don't check to see if the tires are balanced while doing that tire swap. Problem only became while doing highway driving. When I hit 80km an hour I thought I was going to die the car was vibrating so hard. I asked about it and they told me they don't check tire balance or drive on the highway for testing purposes after maintenanceis completed. (Which I've told them before I do all the time) Long story short, these guys don't even test for basic safety after they finish their work. read more

The overall service experience; communication, quality of work & the staff are all 5-star worthy as always! :) The only reason I gave 4 this time is that the cost can be quite high (not just my last service this time, but some others in the past as well)...whereas some dealerships actually offer free services sometimes... read more

Dominic bad salesperson and they overcharge fees Two bad Salespeople and they are overcharging prices. I was dealing with William Li very pushy person, they changed me to Dominic Dinh and he lost his temper badly when I was giving him why I am not purchasing from Signature Mazda, I was giving him the feedback about all extra fees they are charging vs other they do not. $488 as a VIP Package or Document fee $100 Excise Tax $100 AC Levy $25 Tire Levy SIgnature is overcharging $713 other dealerships are not charging any of the mentioned above. In addition, they were quoting me a 2019 new car price of what a new 2020 price is. This car salesman old techniques as if you buy TODAY, it needs to be improved. They need to understand better the needs of others and stop playing the game, if you come back I will match and do better of what the other dealership is giving you. (Dominic said). Why they can't give the very best they can in the first place?. They need to understand about engaging potential clients vs pushing away clients. Isn't Sales now is about trust, understanding and building respectfully better relationships? so when the client is ready to buy they gain the client naturally?. Their Service department is GREAT, my experience with 2 salespeople are really bad. Creating a bad reputation. read more

Signature Mazda - Car Dealers Near Me - Richmond, British Columbia

Good maintenance services by the technicians, but the car washing and vacuum job can further improve.

My gf and i went to do a lease buyout yesterday. We had appointment at 10:15 am. Arriving early, we asked the reception lady about a safety inspection fee of $695. She sent us to the woman in leasing department. We were told this Bronze Safety Inspection is done because the dealership don't want to be liable for any lawsuits. In addition, the $695 Bronze Safety Inspection is done to all lease returns and charged to the customer, according to the lease agreement, regardless you buyout or return. So we agreed to the inspection in order to complete the lease buyout. We sat there for the next 4 hours, watching the employees having lunch. They forgot to call the insurance agent before their lunchtime. By 2 pm, my gf was getting sick in the stomach. I got her some crackers and water. By the time we finished, it is close to 3 pm. What a horrible experience !!! We were there to give them money and we got hungry and humiliated. read more

Signature Mazda - Bronze Safety Inspection Report, $695 dollars later. - Car Dealers Near Me - Richmond, British Columbia

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Great service, a little pricey though. But car feels great. They even provide a video while assessing your car prior to the service to give you a heads up on matters that need attention in case you would like to add it to the job at hand. read more

Got our brand new Mazda CX-5 Signature. The vehicle is perfect! so is the customer service of literally every staff at Mazda. I got the vehicle from Richmond automall and I must say that my salesperson Winnie is the best. Helped us throughout the process of getting the car, from finalizing the car to selecting the needed features and color to the documentation, and finally helped us a lot in getting the car exactly on time on the date we wanted to get the car. we did not have to wait nor did we have any issues at all with Mazda. The manager Aaron was also very helpful in detailing the terms and conditions of the lease. Extremely Satisfied! Would definitely recommend it to my family and friends. Thank you, Mazda for making my first car dream come true! read more

Bought my lease out and they charged me an extra $700 document fee and discussed it as a inspection fee. Highly unethical bordering o illegal Don't buy a car here read more

Great experience! Arash and his team in the service department are wonderful. Wouldn't go anywhere else.

Great and fast car service. Dealership is beautiful and you leave with a smile on your face.

Bought a new 2021 CX-5 in December 2020 - deal closes, all is well, or so I thought, but here's where it all starts to fall apart. 1. This dealership forces you to buy their VIP package (or I didn't negotiate hard enough to get it turfed - either or). It includes 15% off any accessories you buy through them until about 1 month after you take the vehicle home. The accessories I purchased were in the deal at full price rather than the 15% off and I overlooked this on the final price sheet. I guess caveat emptor, yeah? Loss to me - about $150+taxes. Funny how their pricing system fails to calculate this properly... 2. One of the accessories I bought was the 2" trailer hitch. So during the deal with the salesperson, I'm constantly referencing the Mazda Canada website to price these out. It clearly notes on the Mazda Canada website that the price of the 2" trailer hitch includes the wiring harness. During the negotiation another sales person asks if I need the wiring harness installed. I say no, I do not need it installed. I guess he asks because this particular dealership doesn't honour Mazda MSRP on some accessories. I find this out when I am having my accessories installed (two weeks after I pick up the car because they needed the deal to close before year end and couldn't install the accessories before I pickup my vehicle) and I object to paying for the harness. I was fine without the wiring being installed, but I want the wiring harness itself for future use. They try to convince me this is normal at every Mazda dealership (above MSRP accessory pricing), that it's my fault for not looking at Signature Mazda's website vs Mazda Canada, etc. After I decline them 3 times and ask for a refund they offer to not only give me the wiring harness but install it for the MSRP price I originally paid. I decline, because at this point I don't trust them. Loss to me - $0 because I declined to get it done with them, but would cost $300+tax more for the harness+install than a dealership that honours Mazda Canada MSRP pricing. 3. I message the salesperson to refund me for the trailer hitch I declined as it was part of the original deal. She quotes the refund as the MSRP price less the VIP package 15% discount they never gave me on the accessory to begin with and no sales tax reimbursement. Sigh. I text her a picture of the contract I signed that shows they not only charged me full MSRP for the accessory but that they charged me sales taxes on top of this - I explicitly point that I was charged sales taxes on the accessories to her. A week later I get a refund cheque in the mail for the MSRP price of the hitch without the sales taxes. Sigh #2. Not making a scene over $70, just glad to be done with Signature Mazda at this point. Loss to me - $70 in sales taxes they never reimbursed in the refund. 4. The day I closed the deal, the Finance manager told me I had to make a partial pre-payment of $1,000 via credit card. Six weeks later the first financing withdrawal hits my bank account at the full monthly amount. Where did my pre-payment go? I check with the financing bank - the dealership submitted the full price of the loan - no deduction for my $1,000 prepayment. I call the Finance Manager, he "checks with accounting" and they refund me my $1,000 same day. How many other customers prepayments did they "forget" about? Loss to me - $0, but would have been $1,000 if I hadn't recalculated the deal terms and the talked to the financing bank six weeks after the deal closed. Completely unforgivable, intentional or not and given they just stiffed me for $70 in sales taxes on a refund I know which of those two I think is more likely. Giving 2 rather than 1 stars because when pointed out, these were made right (mostly, see #3 above). But if I wasn't closely scrutinizing everything, I'd be out close to $1,600 via subtle ways in which this dealership separates you from your money. Tread _carefully_ here folks. read more

I have my maintenance here and they explain clear to me and I get my car back on time

They are only nice to you when you are buying. When you have concerns and questions after you buy or lease the car you will be the least priority. Customer service is not good here. I called yesterday to ask if we can buy out our car which we are currently leasing. They told me to just call back. We will never ever do any business with Signature Mazda anymore. Worst customer service ever! - Leo read more

Kept to timeframe, listed prices,another solid service experience

Recently bought a car from Iain Beattie in sales. I was happy about him, the dealer, and their overall process. I appreciated having two people (sales person and assistant) handle the sales process, which made it faster and easier to get answers. Sales process was fine, closed quickly for a fair price. read more

I went in with my boss at the time and he had an old Explorer. He wanted a VW but I thought I would ask him to try a Mazda3 as it has higher quality ratings and SkyActiv so better highway mileage. He did test drive it at Signature and loved it. He bought one. I find the people here friendly and no pressure.:-D read more

Signature Mazda - Signature Mazda Richmond Automall - Car Dealers Near Me - Richmond, British Columbia

I would take your business elsewhere. You may not think it matters where you buy your next car, or get it serviced, but don't do it here. As the reviews show people hate dealing with the staff here Servicing: - expect delays - expect for them to not review their findings but just toss a report at you - expect hidden charges wherever possible - expect small things like having your GPS updated to be charged Leasing They will hide costs such as "end of lease" inspections which they will happily waive if you buy another car. You will not be told that you will be paying thousands of dollars of extra fees. BEWARE of the small print. Not all costs are written in the agreement clearly. As transparent as a thick black sweater. P.S I wish there was a "no star" rating. read more

Excellent service - fair negotiation, great team. Slick operation, they have all the moving parts figured out.

Predatory technicians and shady advisors. Upsold me on new brake pads and refused to show me the old ones when asked. Said they are gone when asked where they went. Just gone. This was hours after they were on my vehicle. The old brake pads are unreachable. Unprofessional. New customer will not return and will give you better advice than their advisors. Dont go here. Take the time and drive to midway mazda. Justin over there will NOT rip you off. UPDATE: After being called at work and yelled at to take down the review. I am now apparently being sued. They have given me an ultimatum like a comic book villain. Also, no pictures of brake pads were offered nor mentioned to me. No lie has been told in this review. They also threaten negative reviews on Google with a lawsuit. What a great business read more

Nice to get a courtesy vehicle (a CX5 signature) to let me continue shopping in Richmond. And overall the service is good. I don't give 5 stars is because my booked courtesy vehicle was not well recorded to the service manager who denied my courtesy vehicle. When I showed the text message to her and she finally found my booking. Suggest Signature Mazda needs to improve the process. read more

I was looking at purchasing a used car here. After we filled in the paperwork the salesperson explains that he didn't realize that there was already an agreement on the car and would I give a $500 deposit in case the other deal doesn't go through. It was never explained that it was not refundable. The following, we decided not to oroceed with purchase and requested our deposit back. The salesman sends an email soon after saying that the manager, Matthew Legg has been trying to reach me to tell me that I can proceed with the purchase. Apparently, he had sent it to the wrong email address. He now refuses to refund my deposit. I guess their goodwill has a price and it's $500. I would strongly suggest that you not deal with this group. read more

Being an Asian visiting a primarily Asian-fronted dealership you'd expect relatively decent service from the sales staff but surprisingly that's not the case. Even though I was browsing for more than 15 mins on a weekday in the showroom no one ever asked how I was doing or offered any sort of assistance. Everybody just seem to be 'busy' in their own worlds, in their own respective rooms. Good luck selling your 20+ Mazda6s! read more

Went to Signature Mazda recently to trade in my vehicle and purchase a new Mazda 3 GT AWD. Justin Kim in sales and Elaine Tsu in finance were both very personable and knowledgeable; even the GM Marko helped out with my situation. I ended up not buying but they still worked with me with me and followed up which I appreciated. read more

Poor experience at Signature Mazda has management more interested in calling a potential customer a liar than investigating the abysmal customer service at their branch. I went in to look for a new vehicle. Ignored from the start. Finally after asking for someone to talk to they sent in their "sales rep". I told the "sales rep" exactly which configuration of Mazda I wanted to test drive (I was not there to waste time, I was there to purchase a vehicle). The "sales rep" pulled out a car I was not even interested in. As if this wasn't enough of a signal, I went in to talk numbers with the "sales rep" (my mistake). The "sales rep" impatiently gave me some options they had available, I provided a reasonable starting number and instead of working with me to sell a vehicle (apparently not their business?), the "sales rep" was more interested in getting rid of me, responding with an extremely disrespectful "We Don't Give Cars Away". Worse yet... I was so appalled by the experience that I felt the need to review this company on other forums. Signature Mazda management wasted no time in shutting down my review by calling me a liar. This is exactly the type of customer service you will expect to receive when dealing with Signature Mazda. It no longer surprises me that I was treated with such disrespect. If management is this unprofessional, how can you expect professionalism from the staff? read more

DOMINIC at Signature Mazda was the Best ! The stress of having to purchase a vehicle was made much easier by dealing with a such a knowledgeable, courteous and patient salesperson. I would highly recommend Dominic and Signature Mazda to Family and Friends. Joanne H. read more