We bought An FJ Cruiser from this dealership. We did pay a premium because of the low mileage. The…read morepaper work was done up and sent to my bank for a wire transfer. Meanwhile I decided to check to insure the serial number was correct to the bill of sale, to find out the numbers were not even close to the bill of sale. I had to phone the bank and cancel the transaction to that bill of sale. The dealership rewrote up all the paperwork, at this point we sent the information out again. The payment came in within a couple hours. The next morning they agreed to deliver the united to the ferry terminal where I met them. They delivered it with an empty tank of fuel. I delivered the car home (10 kms) to find out the top windshield guard was missing. I text a picture to the salesman With the explanation, he relayed that his manager would warranty a motor, transmission, but not a body part???? Personally, knowing what I know now, I would not recommend this dealership to anyone.

This is what they did after repainting my car:…read more first time repainting,they left scratches all over and you could leave trace on the paint with you finger nails. I demanded a repaint, and they fixed most of scratches but left such small puddles all over. What made it worse was that they refuse to take the responsibility on causing such secondary damage. Worst place ever, think twice before you accept their comparatively low price offer

Buyer beware!!!! We purchased a BMW from LP Auto with assurances that the vehicle was in great…read morecondition and had a clean inspection report. Fact of the matter is an inspection had not occurred yet, and we waited for this 'inspection' to happen at the 11th hour. Finally, at 6pm on a Friday evening we finally were presented with an inspection report that stated the vehicle had no issues. One month later while at a BMW dealership for a safety recall, a second inspection was conducted and over $2000 of repairs were found. Repairs of items that were NOT NOTED on the pre-purchase inspection report given to us by LP Auto. When we informed Evan the GM of LP Auto he first wanted to get a second opinion on the price of the repairs....but then would only pay a lump sum covering half of the costs stating... 'take it or I walk away' - leaving us to pay the remainder. We were so excited about our new car purchase, but were ultimately left with buyer's remorse. Would definitely not recommend LP Auto to Anyone.

Typically I'm very skeptical going to smaller dealerships and I've never heard good things about…read morethem. I saw an Audi A4 All Road LP had listed and it was a vehicle I've always wanted. Sent a message and Ellie Liu responded and made an appointment to go see. Went there and was greeted by Ellie and who was with another customer at that time, but didn't wait long. Saw and test drive the All Road and was impressed, so thought why not try to work something out. Went back and forth with negotiations, however it didn't work out due to my set budget. As much as I wanted to checkoff a bucket list item...no big deal. I saw other of vehicles they had and asked Ellie and long story short...I ended up a fantastic A4. I want to highlight that LP Auto is smaller, but from Ellie to the finance manager Jojo and the mean sales manager who wouldn't accept my offer for the All Road..lol and I'm kidding it was all professional. They were upfront, especially Ellie..kudos to her for being real which made it better. Thanks LP Auto. If you are looking...give LP Auto a chance and don't look at them as some smaller less comparable dealership.

After already dealing with paint defects, taillight issues, and weeks without my brand-new 2025…read moreDodge Durango GT Plus, I returned for a headlight issue. I waited over 4 hours, only to be told the dealership would replace my headlight by taking one from another Durango in their showroom instead of ordering a proper new OEM part. When I asked for clarification, the General Manager, Alicia Lino, actually shouted at me, saying: "You didn't buy a Lamborghini. This is the last thing I'm doing for you. Go sit and wait in service." This is the kind of treatment I received after buying a brand-new vehicle. Completely unprofessional, disrespectful, and unacceptable. Not only have I been left without my Durango for weeks, ignored by staff, and promised compensation ($500) that was never honored -- now I am being openly disrespected by the dealership's General Manager. If you are considering buying from this dealership, be very cautious. Their after-sales service is poor, communication is almost non-existent, and customer respect is clearly lacking.

I brought my car in under warranty to replace the radiator which had a pinhole size leak. They did…read morea pressure test they found it, they didn't have one in stock but they did order it which was 8 weeks away, which is understandable in these times. It actually showed up early. So I went in and they told me how long it would take, give me a courtesy car, which Not only was extremely dirty but the tire pressure sensor light was on and the alignment off. they called me later that day to tell me it was ready and I had to pay over $100 because I had an aftermarket air intake and they had to spend extra time on it. I told him, first of all, it's not aftermarket it says Mopar right on it, that I purchased from your dealership and it is actually smaller than the stock one so if anything you guys have more room to work on. When plan A didn't work, he went with Plan B and asked me if I installed it myself. I said why are you going to void my warranty because I installed a part that a chimp could basically do? Do you not know I am a technician and I've been doing my job for over 26 years? So he erased the $100 just like that. Seems a little bit too easy, why did he charge me in the first place then? When I got to my car I decided to double check their work. Being cold and wet outside I didn't have a lot of time to inspect it but the first thing I did see was the prop Rod which should have been placed across the front and clipped in was actually placed across the fender where there is no clip and it would have started rattling once I started driving on the highway. I will be having one of our guys check their work on Monday, I'm pretty sure I will find more things wrong with the repair

Have been coming here for 3+ decades. Will continue to do so. Very unfortunate they were doing…read morerenos during my last visit so that I was forced to endure the awful Fraser location service. The familiar faces at 41st know their stuff. Always confirm before performing service, walk me through everything.

Friendly staff. Special thanks to Derek Leow who has been always so helpful, exceeding customers'…read moreexpectations. Thanks!

Just purchased a car from here and it was a roller coaster ride…read more Started off really good with the sales rep and with a decent price. But then he said some things that were conflicting with the information we were provided with previously (#kms, when we would be able to pick up the car) so we started getting a bit suspicious. Then half an hour before we were scheduled to pick up the car, he calls and says the car wouldn't be ready until 2 hours later. By this point we were more suspicious so we called back and demanded an explanation, but then he told us to come pick up the car at the original time. So now we're thinking that they were just not going to clean the car properly for us or something and everything seemed really sketchy. Now to why I'm giving them four stars. We had a heated argument with the sales rep when we walked in. Tempers were raised to the roof on both sides...who wants to get scammed by a car dealership? However, what really turned my opinion around was how a second sales rep dealt with the situation. He had to step in because the first one needed to go cool off. We were able to have a (slightly) more civil conversation and negotiation. He was reasonable and willing to provide compensation for the miscommunication. I definitely didn't expect to walk out of there smiling but I can honestly say I'm very happy with the purchase and the customer service. I think it says a lot about a company when they can turn an angry customer into a happy one. I do believe they try their hardest to make everyone happy, so I would definitely recommend them!

Car wash is OK, interior detail is a lazy effort at best…read more The Wash Card is only thing covered, and cannot include detail. Office reception staff are Rude and snobish.

Time estimates were downright duplicitous. Took 3+ hours all said and done but the car was very…read morethoroughly cleaned and looks as new as I've ever seen it, very satisfied with the detailing. Cost was a fraction of what I paid years ago for detailing elsewhere with probably a 4x better job. I went in skeptical of the quality because of the low price ($58) but left very pleasantly surprised with the detailed cleaning.

excellent quality work and very honest people. I have brought two vehicles here and have been very…read morehappy with the quality of the work, the accurate estimate of when things would be finished, and with the bill. On one occasion the dealership quoted me a large amount to repair something. I brought the truck here and the mechanic found it was some minor issue and saved me about $1200. I believe many other shops would've tried to increase the bill with unnecessary work. 10/10

I have used Granville and Avery Automotive for over 20 years and they continue to impress me with…read moretheir awesome service. Honesty and integrity- definitely! No need for catchy hold messages, they just answer the phone. They always offer ways for me to save, and take the time to explain what should be done with lots of advance notice when possible. I can't imagine trusting anyone else. Mel and his team are the best there is.

Lol this place is a joke…read more I walked in to take a look at the cars they had on display. I asked the guy around the counter about the options available for one of their cars. The guy just look at me like I'm crazy for asking such question and told me to go online to see if it's available. He then resumed tapping away at his tablet.

Great independent local garage. I would highly recommend these guys for their quality of service…read moreand repairs.

My husband died 6 months ago & as he was the one who nudged me to see about oil changes or any…read morestrange noises coming from within, I became the complacent one. A couple of weeks ago, the front brakes started talking to me so I made an appt at Seppos for 8:30 this morning. They have the best greeter...Archie, the sweetest dog, who is happy to have some scootches around his ears! Jamie took over & 8 hours later, there were new brakes & other parts along with an oil change. My keys were in hand & I was out the door! I recommend Seppos!!